The Able Group Reviews

I had a wasp nest in my air brick. Phoned Able who where very helpful. They took time to listen and assured me they could sort out my infestation. They came the next morning and Alex was excellent and treated the wasp problem. All wasps were gone in under 3 hours. Excellent service, professional and great value. Would definitely recommend to anyone who has a pest control issue.

Very impressed with the speed and service. Thank you for a great job well done today.

First class service. Prompt and professional. Would highly recommend.

Called on Tuesday as there was a wasps nest in the wall of our front garden and someone came the following morning. Excellent response and no more wasps... Thank you

Do not use. This company takes advantage of the elderly. They advertise that there is no call out charge. Untrue. They quote a price for repair and then expect payment even when the repair isnt carried out. They said the repair wasnt More

Awful just awful - taken a deposit on 16th Aug to do a job but cancel every time we have an arrangement, now we wait for ages before they answer and staff unhelpful.

Do not use them, you will do better elsewhere. They promised us the job would be completed in 24 hours

Terrible! Do not use!!! They frankly stole money from my 82 year old mother, on questioning with their customer care team they had no empathy, and finally put the phone down - the worst customer service I can ever recall experiencing at More

Lovely gentleman called Terry removed wasps nest from loft 4hrs after phone call. Very happy

Great service from Able. They came out on Tuesday morning to measure up and we had our new window fitted by Friday lunchtime. Very pleased.

I would give 0 stars if that was possible , an absolute joke of a company ! I rang up on a Friday teatime, as I have a leak and a blocked drain, unfortunately they told me they had no one available at that present time who could come out but they would definitely be able to assist. They informed me that someone would be able to come to my property between the hours of 8-12 on Saturday morning and took the card details. I turned the water off. I woke up v. early on Saturday morning to take my young children to my sisters for a wash ( as I have no running water ) and breakfast and returned home to wait. At 10.45 I received a phonecall from the company stating they were no longer coming, no reason given, or alternative suggestion. It s an absolute disgrace to leave people in this position. AVOID AT ALL COSTS!

A friendly, fast and efficient service. The operator dealt with the drainage issues quickly and cannot fault the service or the company. Highly recommended.

Renewing glazing in two windows..
Excellent, skills, care and kindness.
What more could one ask.
Heartily recommend Able.

Received a really unprofessianal service from Able. When I rang to discuss the woman on the phone could not have been less interested if she tried. Absolutely terrible service - will be telling people to avoid these like the plague!

We had a problem with a wasps nest in the cavity wall beside our garage. an Able operative came quickly and at a very reasonable price to fix the problem. The job was done very competently. I would recommend this company for any such job.

The guy did a really good job. I am very satisfied & will use Able again.

Craig, came back today, after first initial visit, To see what we needed doing.
New extended cable wiring put in & I think another socket aswell.
He put the new cooker in, helped me with cleaning and scrapping the old surround glue from original hob. Helped me sweep up too, as I can't atm.
Changed my original review from 3 to 5 rating today. Very good service and excellent job done by Craig today. Would recommend this company. Craig gave me his card, saying any problems, don't hesitate to contact contact him.
I hope this is an OK review from me, last one, wasn't sure what to put, as the work hadn't been done then. Trying out the new hob tonight.
Mrs JA Vickers

Great service! Robert the plumber was punctual and went above and beyond with his work - very happy, thank you!

Let me down

I called on Thursday to get someone to fix 2 broken bedroom windows. I was told someone would be with me by 12 on Friday to measure up. So, I booked in - provided my credit card details, got email confirmation etc - and waited in all morning on Friday. When no-one arrived by 12 I called and was told no-one would be available until at least Monday. Glazing needs are, by nature, always urgent - if they couldn t be here til Monday they should have said so when I first called. And if there was a subsequent problem, they should have called me. Instead, they wasted half my day, and their terrible customer service almost resulted in me being left with a broken window unattended for 4 more days.

Fortunately, I found another local company who came out the same day, and were cheaper too.

Able are an example of when the firm whose ad comes top in google are not necessarily the best.

Had a problem with mice in kitchen. They came same day very helpful and had a good look round. Came back 10 days later to check poison and traps and gave me advise. Satisfied completely.

A job well done quick response and good workmanship

Engineer came to fix two broken window locking mechanisms. He was courteous and competent and although it was more difficult than he expected and needed some extra parts he didn't have, he got the job done. It cost a bit more than I hoped but it needed doing

Took three days of batting me about to finally say that they didnt have any engineers and were not coming out.

Couldn't recommend them enough if you want too waste your time.

Will never use this company again and would not recommend to anyone. The gas engineer offered a distinctly average service. After his visit we later discovered that we had no hot water or heating. We called the office and were told that we couldn't prove the hot water and heating problems occured after the plumber's visit and for all they knew the heating and hot water weren't working before they came out!?! This was most certainly not the case! We had called them out to simply reconnect our newly sited gas meter to our boiler which was in perfect working order before they arrived!! So basically they are saying that I am dishonest and a liar!!!!
We insisted that they they return to fix the problem which we begrudgingly agreed to pay for. That was over 24 hours ago and we've heard nothing since so have no hot water or heating. So much for advertising 24 hours emergency call out!!!!
The phrase "don't touch with a barge pole" springs to mind. Totally disgusted.

Don't use Able Group.

I contact them online, they reply to me saying they could do the job (boiler and heating issues) on the same day. No one has shown up on the day.

I had to call them again they told me next availability would have been the morning after, then they post pined again the booking in the afternoon, again. Plus they ask you the card detail on the phone, something that you can avoid by bringing a card machine with you. Like everybody does. It felt like a scam.

Use another company and save yourself some time and stress.

Excellent plumping service. I rang at 9am and was told that it would be before 1pm when a plumber would arrive. 10 am the plumber rings me to say he would be 20 mins. He arrived on time, only to finish the job with in 45 mins.

Excellent service. From calling at 0900 they had someone at my property and the problem sorted within 4 hours.

Service put me in contact with a very good ,local , plumbing firm. who came out promptly and did the Job. service was polite and good over the phone just felt a little pricey . to pay for a contact website in England to get a local plumber in Pembrokeshire .

Noticed a wasp's nest under the eaves of the house in the morning, rang Able and a controller dealt with the issue the same day. Quite expensive though, otherwise it would have been a 4 star review.

Keep away from this company. Absolute disgrace. I rang and booked an engineer to deal with a pest issue. I was told someone was available and would attend between 1-3pm. I was told I would receive an email but this has not yet materialised. I gave my card details as they asked for these to arrange the call out. In the afternoon I received a call to say that engineer could not make it. I was told another would be visiting but would this would be between 3-6pm. At 5pm I received another call. This was from the engineer who said he was 1hour away. He asked if I wanted to cancel. I said i certainly did not and that we had waited all pm. My son had cancelled two appointments. He said he would be over by 6-630pm. At 715pm I rang Able and asked where the engineer was. I was informed that the engineer had rung in and said we had cancelled! I was told by a very nice lady who answered the phone that she would find another engineer for tomorrow. At 10pm I rang back. She apologised and said that none of the engineers had got back to her. A whole day wasted when we could have tried a more reliable company. Pity I didn t read the reviews first!!! Clearly this company are reliant on contractors and whether they choose to accept the work. When asked if I wanted to cancel this was a resounding YES!! EXCEPTIONALLY UNRELIABLE!! By the way I only gave 1 star because, unfortunately, you can t give a lower rating.

Impossible to speak to anyone. Passed over everytime! On hold for ages! Basic customer service. Do they know how to send a receipt to a email? Do they heck! Even when you ask 5 times! Still nothing! When you arrange a day to visit,they don't turn up and come up with a poor excuse, "can i come tomorrow"?! not just the once this has happened twice!! They tell you they charge after both visits but no instead they charge you a day after the first visit because the second visit is 2 weeks after!

Response was excellent from initial call and lad who came was pleasant. Not the cheapest and bathroom tiles were removed but not made good. That said it wasn't an easy job - leak from built in toilet.

Prompt and efficient service - work carried out by very pleasant local man. No problems since. Thanks.

Very good service and speed attendance a little pricey compared to others but they got there quicker.

I was more than happy I paid what I was quoted, if I needed a locksmith again I would use the able group. We need more companies like this. My only issue was how long I waited to get through on the phone however I see this being a positive just goes to show how busy they are.

man came out on time did the job very happy with the result value for money would recommend service.

Quick turn around and good value. Sorted my wasp nest out effectively and swiftly and were better value than other providers.

Called these guys out of hours to have my tap fixed. Within 2 hours they had the plumber out. Aziz was brilliant got it fixed quickly, was incredibly polite and friendly!

Plumber was very friendly and efficient and quickly resolved our problem. Would ask for him in future if necessary.
Regarden
Trevor Harper

As a result of lock failure (in a closed position) I contacted these locksmiths for assistance. The phone was answered promptly and various charges were made clear to me depending on the requirements of the work. The locksmith arrived within minutes of an agreed time and set about work. In the event I needed a new locking system in my uPVC door which had an outdated system. The locksmith had a modern equivalent but had to adapt the fixings somewhat to fit. The result is a far better feel to the locking of the door and no mess. Highly recommended.

Avoid - Visited my property twice, charged me twice and left with heating still not working. Citizens Advice have told me to take the case to the small claims court and I will be doing so unless I am refunded in 28 days.

I would recommend doing your own research and use a local company rather than using a third party. Cancelled on me twice with zero notice, will not be attempting a third time. Terrible customer service and organisation.

Engineer came out the same day, and fixed the problem straight away, absolutely brilliant. I would most certainly recommend ABLE because they are very able!

Phone up asking about fitting a gas cooker after getting a few quotes at other places this company price matched it so far it s great ! BUT they rang me after 24 hours to say the gas person has gone sick and they don t want to put me on the waiting list ! Cheers no cooker now have to find a new gas person ! This company is a joke and they are rubbish never ever would I recommend them awful service !

Was charged double the cost of any other pest control to sort out removal of wasps. The treatment didn't work.contacted them by email and was told to give it a couple more days.
5 days after treatment the wasps are still around ,phoned this morning the woman I spoke with made it abundantly clear this firm does not like bad reviews. She has booked someone to come back this afternoon. The woman had bad attitude

Contacted able group for clothes moth treatment. Upon their instruction, I spent hours bagging up clothes- only for them to cancel the morning that they were due to do the treatment. Then said they couldn t commit to another weekend treatment with little to no explanation as to why. Give this rabble the swerve.

Firstly, the reason I used this company is because they boast a 'no call out charge'.

I arranged for a plumber to come to sort an issue which I thought was a blocked drain. He came to review what I thought was a smell caused by a drainage issue but identified by a visual inspection that it was not a blocked drain. While the guy was here, I asked to check the sink to identify if the smell issue was coming from there, he cleared the trap but said it would not cause the smells. I also noted that the smell was coming from under the stairs where he went and inspected an area under some floor boards which revealed there was a lot of leaking/puddles of water but that was it.

I was promised I would be sent through some photos/a report which was never sent, I just called for a second time to chase and was told that I got my recommendation which was ''to get a CCTV drainage survey'' written on a piece of paper handed to me at the time before the plumber left. I explained to the lady on the phone that I had not really received anything in the way of a service except maybe the trap being cleared out (Which I have done myself in the past ). There are no drain pipes running under the house, it is just heating and water pipe work and there is no pressure loss in the heating so it is evidently a water pipe leak and nothing to do with drainage so the recommendation isn't even suitable??

I mentioned to the lady from customer service on the phone when I called to chase the report / photographs about the fee as I had not really received anything for the payment - which was swiftly taken the minute the plumber left might I add from my card I used to confirm booking!


Do not use unless maybe you know exactly what the issue is and can prescribe exactly to them what you need to be done and obtain a fixed fee in advance, otherwise you will be taken advantage of.

Quick booking in of appointment with good advice about tap options.

Terrible experience, corrected the issue by causing another issue ( a leak!) then when we called back to say what was now happening, they said they would charge us for the engineer to come back out! To be clear - your below response is laughable! He did not test the bathtub to know if there was a leak, I even asked him if it was all good and no leaks and he said NO leaks, guess i should of recorded that for proof! As soon as he leaves a leak appears when we tried to use and NO the plunger did not cause this as YOUR engineer also broke our plug by hoovering out the area (which the leak now comes from) I called right afterwards and your engineer was coming back until he said it couldn't possibly be from something he did and then you offered to have that same guy come out to assess if it was his damage doing to figure out if he would charge us again. Hmmmmm, I really wonder who would trust that dodgy process. You were Rude, negative and condescending when we called customer service when trying to deal with this. Not looking for any other responses back, we would not be using your services again, just wanted to add this to your other negative reviews so others are aware of what to expect. I suggest everyone avoid at all costs or it'll definitely cost you!

Arrived really quickly and didnt quit until it was sorted!

Furious with how my request has been handled. Initial appointment attended promptly, great. But the work the engineer arrived to do wasn't exactly what I needed - My tenants called me whilst the engineer was there but he wasn't able to More

The whole experiance from the initial phone call to the job finished was hassle free. The plumber who attended could not have been more helpful he was very professional throughout the visits and kept me upto date with progress
Would use the service again and I will recommend to others
Andrew

3005949 - appointment was made between 12-4 for honeybee removal. I took time off of work unpaid. Person didn t turn up, and didn t even bother curtesy calling me to say they weren t going to make it, which for the record, Is NOT out of your control. You had full control of the situation, and you chose to let it be an issue. I actively called you at 16:15 to clarify the location, and estimate which was not confirmed until 7pm when their working day was over.

These guys can t accommodate a new appointment, and I simply cannot afford to loose anymore pay because they lack the ability to possess timekeeping and curtesy.

I ve lost a significant amount of money because of these guys simply because their policy states someone needs to be present (WHEN THEY SHOW UP).

I will be filling for reimbursement through your regulator should my complaint not be successful for the losses I have incurred.

Poor service
I contacted this company y as I have a bee infestation.
The person I spoke to booked it in for the following morning.
I had to give my full payment details over the phone
She gave me a job number and assured me the job would be done as requested and they would be attending between 8am and midday. She even followed it up by email.
I waited in all morning and rearranged my plans.
At 10.55 am I got a phone call cancelling the job, as they were "very busy"
Wasn't what she told me yesterday!!!!
All she could offer was sometime next week. Thats at least a week to wait probably longer today is its Tuesday now, and next Monday is a bank holiday

Not impressed by such shoddy service and will NOT be using this company again.

Please stay away from this company and its service,thanks

Phone call answered promptly Engineer arrive within next two hoursReplaced washer which was causing the trouble Cheerful friendly serviceThought it was a bit pricey but i was glad to have the problem resolve ed so quickly.

Great service!
Broken window - they came to survey in just few days.
Carried out repair in a further week on time they said.

Phone on the Monday afternoon and tradesman turned up early next morning and job was completed on 30 mins, but on the expensive side though.

The plumber called promptly and the repairs were carried out to my satisfaction and at stated cost. Job well done.

I am happy to give a reveiw we had problem with blocked soil pipe, they arrived on time very efficient and polite left no mess and all was clean and tidy on departure.

Need ed plumber in emergency to deal with burst water tank arrived as soon as possible due to traffic dealt with job quickly and sorted problem my option is a good job done thank you

Bee's nest removal. Very friendly and professional on the phone, gave me a time for arrival the next afternoon then rang in the morning to say technician was sick and couldn't come, rearranged for next day. Waited in all morning for 8am-12pm slot, called at 1126 to say technician wasn't in the area so not coming. Rearranged for next day 11-1 "guaranteed". I cancelled appointment as lost trust and wanted bees gone! Do not recommend at all.

Very professional service. Staff were clear and attentive and explained everything in detail. Fixed door with no fuss and very happy with the price quoted.

Booked a plumber a week in advance, only to have it cancelled at the last minute. Would recommend a plumber that prioritises booked calls if you are planning to book ahead.

The service was excellent, the operator gave us a four hour time window, the locksmith arrived in about to hours, the repair only took ten minutes to complete

First class response to blocked sink drain and leak.
Plumber who came soon cleared drain and fixed the leak
Very pleased with the sevice and the cost.
Would certainly recommend to anyone.

AVOID THIS COMPANY- First they give you a time slot which they don't keep. Secondly they quote you a price which they obviously have no intent on charging- They will really charge you EXTRA of what was quoted on top of the VAT. They are excellent at taking your credit cards details and THEY WILL process your invoice whether you agreed to it or not. NEVER AGAIN.

This is the 3rd or 4th time we have used the Able Group for door/ window handles or locks. Each time they have given great and honest service.

Excellent service by a very professional electrician. Able Group promptly responded to my request and repair charges were reasonable.

Was very impressed with the service, same day response and a prompt, polite service

Effortless process. Local company identified for mice infestation who were prompt and efficient. Happy to recommend

Avoid them for rodent control. Used them and they outsourced to some unprofessional rodent control individual. The contractor came 2 weeks late to remove the poison. Able group support had the cheek to say the customer is merely paying for the poison when we complained initially to them. They didn't solve the problem as mice still there.

Called out to kill a wasp Nest. 2 days later the wasps are still there. Constantly told they would call back, weeks later after calling them daily, only to be fobbed off with "we'll call you back". Avoid at all costs, this company are a scam.

Was promised contractor to board up shop window late Friday night.
5.00 pm Saturday contractor turns up with no boards, says will get some & return but never did.
Diabolical service

Good service, pleasant staff, quick response and reasonable price.
Had a leaking pipe joint and separate toilet refill tube fault which needed to be done by plumber. Initially we were unable to find one but contacted Able Group who we had not known about beforehand. They responded very quickly and plumber arrived following day. Pipe repaired very quickly. There was a minor problem with toilet refill after plumber replaced original faulty part. Contacted Able Group who instructed plumber to return. He arrived within an hour and a half. No subsequent problems. They will be my first port of call in the future.

I had occasion to call this company and ask for help. Maxwell who answered my call, gave me all the help I needed to get things moving and having chosen the time scheduled for boarding up of windows, the engineer gave a first class job. I have no hesitation in recommending this firm in future. An Excellent firm doing excellent work.

Friendly, helpful, informative and efficient. Phoned in the morning - pleasant woman booked me in for that afternoon. A guy came in the afternoon to attend to bees in the roof with a minimum of fuss.

Extremely dishonest and unprofessional company. Do not use under any circumstances.

No problems at all with this company. Within half an hour of phoning them about a blocked drain there was a workman at the door. He unblocked the drain very quickly and I was able to use the sinks again. Friendly, helpful and competent service.

Booked an appointment to be called 45 minster after they were due to turn up to tell us they weren't. Shocking customer service and surely if you have an appointment booked they should turn up. The excuse given was they were fully booked. Why take the appointment the day before if you can not attend. Wanted us to wait till Monday which just isn't good enough. If we make an appointment that's what we expect to happen. If the plumber turned up and we weren't in then they would charge us but apparently they can do what they like. Disgusting and will never use again.

Called for an emergency electrician, they took all my details including credit card details and promised someone would be round in 30-90 mins. After an hour I got a text message saying they'd tried to call me (they hadn't) saying no-one was available from a 'no reply' number. Very, very poor service indeed. Do not use!

We had a bee's nest at our property, someone was able to come round the same day. The lady on the phone was pleasant and helpful. The gentleman that came round to deal with the situation was friendly and explained the process. The bee's are gone now! very pleased with the service.

terrible customer service.
price is 3 times higher than others
price is different on site with quoted over the phone

Emergency call out after getting locked out with a failed front door lock.

The communication was really good although they were busy with pre-Christmas rush. After logging call around 1pm the local engineer, Wayne, arrived at 5.30 as promised.

It was a tough job with a really stubborn and tough piece of metal;work, but he persisted until the job was done around 7pm and cleared up all the mess.

A really excellent job.

The company was easy to talk to on the phone, they gave me an accurate quote and was ready to help me the next morning, I had a window fixed, The guy who fixed my window was lovely, fast and efficient, he even saw a slight problem with my door and adjusted it right there no problem! Definately worth calling again if I need their services.

The gentleman worked quickly and efficiently to unblock the drain and had the job done in about 15 minutes! Excellent service!! Thank you!

A very friendly and professional company would not hesitate to use again