RUN WHILE YOU CAN!
RUN WHILE YOU CAN!
This company is an absolute joke; I wouldn t trust them to buy a phone case from never mind an actual phone again.
I bought an iPhone XS Max at the start of March and got an email to say that delivery would take 7-10 days. After an entire month, and several emails, the phone finally turns up AND IS BROKEN! It doesn t even make it past the set up before it literally wouldn t turn back on. The phone was shipped back to them (and signed for) within a couple of days and having taken so long to send the phone out the first time, I let them know that I wanted a refund not a replacement or repair (well within their 14 day guarantee and the time frame specified by the consumer rights act). It took almost another month after they had literally signed for the device to even acknowledge that they had received it and now nearly 3 MONTHS LATER, and god knows how many emails, they are now saying that my phone is ready to be sent back to me and ignore any emails reminding them of my numerous requests for a refund; so I am now in the process of having to go through my credit card provider to get my money back.
I have ended up already purchasing the same phone from one of their competitors as my old phone was on its last legs. The phone arrived the next working day, in fully working condition and better visual condition than what QMF sent do yourself a favour and go somewhere else.
TLDR: The company s a joke, the phones take a month to deliver with many more months waiting if anything s wrong, their 14 day money back guarantee is a complete lie and customer service is non-existent.