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RUN WHILE YOU CAN!

RUN WHILE YOU CAN!

This company is an absolute joke; I wouldn t trust them to buy a phone case from never mind an actual phone again.

I bought an iPhone XS Max at the start of March and got an email to say that delivery would take 7-10 days. After an entire month, and several emails, the phone finally turns up AND IS BROKEN! It doesn t even make it past the set up before it literally wouldn t turn back on. The phone was shipped back to them (and signed for) within a couple of days and having taken so long to send the phone out the first time, I let them know that I wanted a refund not a replacement or repair (well within their 14 day guarantee and the time frame specified by the consumer rights act). It took almost another month after they had literally signed for the device to even acknowledge that they had received it and now nearly 3 MONTHS LATER, and god knows how many emails, they are now saying that my phone is ready to be sent back to me and ignore any emails reminding them of my numerous requests for a refund; so I am now in the process of having to go through my credit card provider to get my money back.

I have ended up already purchasing the same phone from one of their competitors as my old phone was on its last legs. The phone arrived the next working day, in fully working condition and better visual condition than what QMF sent do yourself a favour and go somewhere else.

TLDR: The company s a joke, the phones take a month to deliver with many more months waiting if anything s wrong, their 14 day money back guarantee is a complete lie and customer service is non-existent.

Order I.D: 232860

Order I.D: 232860
Very bad experience, the website had changed the shipping address for the order without notifying me so had to cancel and wait for the money to go back into my account, whilst trying to resolve this, the customer service rep was really rude and had an aggressive approach, I have a copy of the call recording, if you would like to here please email me. Oh the phone was not in as good condition as specified on the website and I'm still waiting for a call back from the manager over 2 weeks ago. It's much worse then it sounds, absolutely disgusted.
Order I.D: 232860.

Awful. Ordered an iphone from them. After 10 days ...

Awful. Ordered an iphone from them. After 10 days I asked if they had tracking info, I was then informed that the device hadn't been shipped but would be shipped 'as a priority' within 3-5 days. Still nothing. I then requested a refund, which they advise would take FOURTEEN WORKING DAYS. Still nothing. Currently going through Small Claims Court to get they money back...

DO NOT ORDER! Wasted over one month, had to get my...

DO NOT ORDER! Wasted over one month, had to get my refund through the bank. Or else I would of still be waiting for refund! DISGRACE, THEIF.. poor service. They don t deserve 1 star..

Disappointing service, first phone sent out was fa...

Disappointing service, first phone sent out was faulty then took over 10 days to confirm receipt and then another 10 days to send a replacement which again was over their own ridiculous timescales

The new phone is also in terrible condition but frankly I do not trust this company at all and will not be sending t back again to wait another month for another sub standard phone.

PLEASE DO NOT USE THIS WEBSITE!!!

PLEASE DO NOT USE THIS WEBSITE!!!

I bought an apple IPhone 7 Plus and case for 400 on the 4th of June while being advised that it would be delivered within 10 business days. Then after 22 business days and multiple calls and promises aswell as emails the phone never arrived looked like it never was going to either. I then cancelled the order and requested a refund on the 27th of June and was told it will take 14 business days which now after a month nearly I still have not recieved any update or refund which has led me to turn to my solicitor and take legal proceedings against this company.

I cannot stress enough do not use this website!

Terrible experience & appalling service. Ordered a...

Terrible experience & appalling service. Ordered a phone over 3 week's ago and still nothing has arrived. I've only received messages saying 'it will be dispatched in a couple of days' or 'we are prioritising your order' but it is hard to believe given the appalling service. Especially as you have already taken my money for no service delivered. I regret ever using this company. Avoid

Please please keep away from this seller.

Please please keep away from this seller.
It s a fake type of company and shows iPhones on their website which they don t have them and take your money and runny their balance sheet and these are the bunch of liars.
They do try their best not to refund your money.
I am very surprised that no one refer this fake business to the National Fraud Agency Yet.
These are people taking your money by posting fantasy iPhones but never keep them and then they hold your money for months and months and try giving you silly excuses not to refund your money and you then give up.
Avoid avoid avoid.

Dear QMF, I have been waiting over the time limit...

Dear QMF, I have been waiting over the time limit for my phone, I've sent countless emails, read awful reviews and called the courier who said you haven't shipped anything with them. If I don't receive either my phone, a FULL refund or a reply I will be posting this on every site, sending it to watch dogs and take you to court and to the police as fraud and an illegitimate business and have you sued. Awful service, always engaged on phone, never replies EVER, feel absolutely scammed, I will take this down after receiving one of the three things stated above

Unfortunately my review is like so many others her...

Unfortunately my review is like so many others here. I ordered a phone and it didn't arrive. After a while I cancelled the order and asked for a refund. There followed a very long string of lies and excuses and the only way I got my refund in the end (after 70 days) was because my credit card company did a charge back. A shockingly bad company that works by lying and cheating money out of people. Absolutely don't use them unless you want months of frustration and being out of pocket.

Read other negative reviews before reading the fak...

Read other negative reviews before reading the fake positive ones!
Slow, no products and they still have my money.
I purchased two refurbished iPads from them before Christmas. They didn t meet their agreed delivery dates even despite having very long wait times anyway. I had to cancel my order and was told it would be 14 days for a refund. I have since chased and they have now only processed the refund and are claiming the date is now 30 days for a refund! Do not buy from them, there are other suppliers on the market.i have now involved my credit card disputes team.

Ordered 2 x iPhone s for my children which were to...

Ordered 2 x iPhone s for my children which were to be in excellent condition. One has really noticeable scratches to the screen/cover which looks as it should be a good condition phone. Numerous emails and no response to say if a replacement is available or if they could reduce the phone cost due to my son now setting up the phone up and not worried about the damage but the cost should be reflected! Disgusting customer service and you are not guaranteed to receive what you ordered, avoid as no contact number to speak to someone and they do not respond appropriately to your emails! One phone okay the other not so pot luck!!!!

Avoid!

I have been waiting for a phone 3 weeks , they did...

I have been waiting for a phone 3 weeks , they didnt give me an explanation until today (not in stock) I accepted the alternative you offer, guess what?? they lied AGAIN they didnt send anything and then AGAIN another weekend without a phone that I already paid for 3 weeks ago

Not good.

Not good.
Can never get through by phone no matter what time I call.
Refund was meant to take 10-14 days, and has taken 3 months.
Sent an email, asking why, which they clearly didn t read, and have just received another email back saying I will receive it in 3 days.
Id:187414

Never buy from this company, it's shocking, I brou...

Never buy from this company, it's shocking, I brought a iPhone 6 never got it. They never answer the phone and when you email them it take years for a reply. However thank God for paypal they are life savers. Never again and I wish there was a option for no star I would click that.

Bought an iPhone XR with guaranteed 7 working day ...

Bought an iPhone XR with guaranteed 7 working day delivery. Contacted them after 7 days they said it needed further checks and would be with us within a further 4 days. Its now 2 weeks and they won't reply to emails and still no sign of the phone. Don't even consider using this company.

Ok, just to let you know today is 28th of May and ...

Ok, just to let you know today is 28th of May and you guys garanteed I will receive the phone iphone 7 plus before day 30th of May the fourth time I tried to contact you as the other three were with no response from you, I just want to let you know writed that If I don't receive the phone before 30th of May and also a phone with the conditions you specify on the order (not less) I will take LEGAL ACTIONS AGAINST THE COMPANY and as I said you have taken the amount of my credit card too.

Also If I don't receive the phone before the 30th, a part from the LEGAL ACTIONS AGAINST YOU, you can keep the phone and refound me the money ASAP otherwise you will have TWO REPORTS TO THE POLICE from me instead of one.

Sara

Slightly worried now seeing other reviews. I place...

Slightly worried now seeing other reviews. I placed an order yesterday and have received an email saying that they wont deliver to a different address from the billing address so delaying the order and that the agreed date of Monday will be now be 3-5 days. Long wait on customer service line to spk to an advisor too.

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Absolutely terrible. Didnt have phone colour i wan...

Absolutely terrible. Didnt have phone colour i wanted but didnt inform me of this so had to wait about 3 weeks to get phone. Phones media sound didnt work so sent back. Been trying to sort out a refund for well over a month. Brutal do not buy from them. They avoid responding properly to emails. They are wanting my google password now to refund!!!!

Worse service ever !

Worse service ever !
AVOID !
They don t care about the costumer .
The costumer services is very bad and the employees rude and completely unprofessional.
They re changing the delivery day and if the product is faulty they re not helping at all for a replacement or refund.
They should consider to hire more qualified and polite staff
Generally the worst experience that I ever had in my life .
Worse company ever !

It's shocking this company. I ordered a phone from...

It's shocking this company. I ordered a phone from them and got it should be delivered within the week as usually. It never turned up so i emailed again and they said 'sorry' and that they would get it delivered in the nest 1-4 working days. It never came again, shocker. So I waited over a month for a phone that would never be delivered. Now I've been waiting over a month for a refund they'd said I'd get one in 14 days but i never did. So i emailed AGAIN and got it would be refunded within the next MONTH. I'm not happy and I'm going to have to figure out how to get my money back. They basically steal off you I would NEVER use them again it's ridiculous if I could give zero stars a would. Don't trust them.

192880

192880



The iPhone 6S was as described and the process was relatively straight forward. Eould use them again.

My daughter ordered a phone for a present but had...

My daughter ordered a phone for a present but had to cancel the same day this was on the 4th of november she works on the front line and was told her refund would be in the account within 5 to.10 days it's now and of january nearly.and still.not had her money refunded these people take mo eye but will not refund it if I was tou I'd stay well clear

Terrible. Bought an iPhone 7 and was supposed to b...

Terrible. Bought an iPhone 7 and was supposed to be sent within 7 working days. 14 days later still not sent. 45 minutes on a premium phone number only to be told it may still be a day or two. Customer service advisor was rude and difficult to understand.
I asked for a refund and he told me 14 working days! I said that s fine as I felt the whole 14 day thing was to try and put me off cancelling.

Avoid these clowns at all cost.

Do not by from this companyDANGER i orders a phone...

Do not by from this companyDANGER i orders a phone november 2019 it did not arrive at the stated date so i canceled the order was told 14 days for my refund they did not say which 14 days a phone arrived 6/1/2020 i sent it back the next day was told it had taken 14 days to get to them ,I DID NOTKNOW FIRST CLASS POST WAS DONE BY A PIGEON WITH ONE WING Was told it would be another 14 day which came and went i was the told the 26FEB but not which year KEEP CLEAR DANGER TO MONEY

This company is terrible I ordered my phone 2 week...

This company is terrible I ordered my phone 2 weeks ago (10 working days) and no phone has arrived. Don't waste your money on this terrible website and if I don't get my phone soon I will be take this to the police and trade standers. People please don't use this unreliable website.
Would give it a 0 star if i could.

I now rate them 3 stars as the phone came in perfect condition which I was happy about and they gave me compensation for the wait. The only thing that your company could improve on is talking to customers and delivering on time.

I have only given 1 star because I have to so I ca...

I have only given 1 star because I have to so I can write this review, if I could have no stars I would. ID203129

I paid on 19th November and could not believe it could take 10 days to dispatch (but that is stated so I just waited) and then to be told after 10 days sorry it will be another 3/5 days as delay in (CHECKS) due to high backlog. This is a complete joke, I wish I read the reviews first because I would off never ordered from such a unsatisfactory so called company, there contact is non existent, I have had to open a case in PayPal to try and get them to see if they can get better contact. I do not want a phone from quick Mobil fix and will be requesting a refund (whenever myself or PayPal get comunication. If this is the service just to buy a item I hate to imagine what kind service you get if the item is faulty or damaged.............

Sold me a faulty phone which I returned. Was told...

Sold me a faulty phone which I returned. Was told I would get refund within 10 working days. 2 months later I am still waiting for the refund and they have told me it will be a further month! Laughable. Reported to trading standards as nobody should deal with this scum. They don't answer the phone either.

We bought a phone for our son six months ago. The ...

We bought a phone for our son six months ago. The phone developed a fault and had to be sent back for repair. That was over three weeks ago and we have heard nothing from them since they received the phone. I have emailed several times but receive the same standard reply each time. When I try to phone them a recorded message says that they are not using telephone contact any more. Their customer service is non existent. Buyer beware! I will certainly not use this company again.

I sent off my Galaxy S4 a couple of days ago havin...

I sent off my Galaxy S4 a couple of days ago having come across Quick Mobile Fix whilst searching the net. What a brilliant service and turnaround!! The whole process from posting the phone to tracking the repair was easy and smooth. The repair (screen) was turned around in a day and returned to me promptly. The phone is working like new. Oh and they even provided a cover for the phone and complementary stylus. Just excellent service and shall not hesitate to use again or recommend to friends. Stephen

DO NOT BUY A PHONE OF THEM!!!!

DO NOT BUY A PHONE OF THEM!!!!
SCAM, SCAM, SCAM,SCAM.
Same old stories as people below, told 7 days to dispatch, never dispatched, told same excuse again a week after that and still no phone. Asked for refund and they said 14 days to refund back! Very doubt I will get it. Only fortunate thing is, I won t let this lie, this is just the beginning....

I'm suprised this company is allowed to trade. I c...

I'm suprised this company is allowed to trade. I cancelled my order after being told it will take 7 days to send the phone out. So I
cancelled the order. Got told it would take 14 days for a credit. Still waiting.... Reported.them to my CC company.
Avoid at all.costs. They are messers.

If I could give NEGATIVE 5 stars, I would...

If I could give NEGATIVE 5 stars, I would...

AVOID - DO NOT BUY FROM THESE PEOPLE.

The business is a complete scam and the is the worst I have ever encountered! I cannot stress strongly enough how bad this company is!!

I honestly wouldn't trust any of the positive reviews, they're probably fake.

Long story short, it took 1 month for my phone to arrive and it was faulty. Sent it back and they didn't repair it. The customer service is utterly appalling and in the end, I had to go through the small claims court just to get my money back!

Avoid the hassle and buy refurbished from Apple - it's actually not much more expensive and saves you going through a court case when they inevitably scam you out of your money...

Again - AVOID AT ALL COSTS!!

Absolutely appalled at the service of this company...

Absolutely appalled at the service of this company ,took my money and then informed me it would take 7 to 10 WORKING days and never recieved phone after almost 3 weeks ,emailed as phone number doesn't work and got told sorry blah blah ,then in desperation told them I would be contacting my credit card for a refund if i didn't receive the phone very soon they immediately replied saying the order was cancelled and I would have to seek a refund .avoid this company just read reviews wish I had

QMF ID:218287 - Andy Buckingam, This is the fourth...

QMF ID:218287 - Andy Buckingam, This is the fourth phone I've purchased over the years from Quick Mobile Fix as as always the service and quality of the phone was excellent. It was supplied with really quick delivery and at a great price, many thanks.

Very poor experience. I ordered an iPhone 6s and w...

Very poor experience. I ordered an iPhone 6s and was told it would take ten working days for it to arrive. On the tenth working day, there was still no sign of my phone, so I contacted the company and was told they would need another 5 working days for additional tests. At this point, I decided to cancel my order. I cancelled and was told a refund would be issued within 30 days. On the 30th day there was no sign of my refund. I contacted the company again, they explained that there was a delay due to a change in payment providers. None of this was explained to me beforehand, no contact was made to pre-warn me of this. I was then told that another 20 days were needed to process my refund. Overall I would not recommend buying anything from this company. Customer service is appalling.

Update: 20 days has passed and still no refund. I have reported the company to trading standards. I STRONGLY ADVISE - DO NOT BUY ANYTHING FROM THIS COMPANY. IT IS A SCAM.

Everyone proceed with caution ..... I reviewed thi...

Everyone proceed with caution ..... I reviewed this company last Thursday and decided that I would use given the quick response and payout . I posted my iPad on the Friday recorded with a view that it would reach there office on the Monday with no issues . The said item if fully working with no damage as this is how I described when filling out the form online. So I thought this will be QUICK and easy and will get paid A.S.A.P ! How wrong was I , I am still waiting to be paid and my gut is telling me that it s all false . I then tried to phone 49 calls later as number constantly engaged, I decided to email to which I received an email stating thanks for your email and reference number ........ nothing elses . I then emailed again to ask when I would receive payment and all I have got is that we have your item and will be checking / testing device , that was yesterday . What I want to know is when will I receive payment for something that I stated was correct and inline with your website and then I will remove post when this is confirmed and in my bank account , I am extremely disappointed in the service that I have received so far .

Do not use this company!! If I could give zero sta...

Do not use this company!! If I could give zero stars I would. I ordered an Iphone 8 and was told it should arrive within 10 days, after 12 days I contacted them and they said it would be a few more days due to quality checks...after waiting again and still no phone I requested a refund, which they said would take no longer than 14 days to process. 14 days has been and gone since requesting a refund and still no sign of my money. Total scam as far as I'm concerned!

My husband ordered me a phone at the beginning of ...

My husband ordered me a phone at the beginning of January for my new business. Despite various promises it was being delivered and finally that it would arrive yesterday, it still hasn t arrived. This company needs to be honest about their delivery timescales and availability of products to manage customer expectations. It has left me in a very difficult position and I still have no update on when I can expect to receive the phone.

pathetic , i ordered a iphone 5s , been told it wo...

pathetic , i ordered a iphone 5s , been told it would arrive today , and it hasn't arrived , received a dodgy tracking number and they had the audacity to email me it . After reading reviews about the courier delivering phones to the wrong house i hope this is not the case , because if it dosn't arrive tomorrow i will be surely asking for a refund and head over to gumtree to get a 'quicker' and better deal.

Ordered a phone for my daughters 18th birthday. ( ...

Ordered a phone for my daughters 18th birthday. ( ID163281)
After waiting over 7 working days I got a message apologising for the delay.
Impossible to reach customer service by phone as permanently engaged.
I receive responses to emails but responses do not answer my questions and raise further concern. I have asked for a refund.

AVOID this company. First your order will be dela...

AVOID this company. First your order will be delayed through it 'failing their Quality check's ... we read the other reviews at that point. Asked to cancel and they promised a refund in 14 working days. that was 38 days ago. No sign of a refund. Really dissatisfied with this organisation and given the reviews its cleat their intention is to hold on to your money as long as possible. I've had to ask my credit card to get me the funds back via a section 75 request. AVOID AVOID AVOID !!

I bought my i-phone 7s from quick mobile fix and s...

I bought my i-phone 7s from quick mobile fix and saved myself several hundred pound in the process. The phone was delivered promptly, in good condition and works perfectly. I would use them again and recommend them without hesitation.

My order was for a refurbished Grade A iPhone 5s. ...

My order was for a refurbished Grade A iPhone 5s. The phone arrived and if I didn't know differently I would swear that it was brand new. The description of the product stated there might be slight scratches on the case but there were none. I've been using the phone for a couple of weeks now and it is working perfectly. I've only given 4 stars as I feel that delivery was a little slow, it took over a week and was only dispatched after I chased the order twice. Great product but service could be better!

I ordered a phone for my daughter 20/09/20. We wai...

I ordered a phone for my daughter 20/09/20. We waited and waited...The phone did not come. Many emails later QMF wrote to us and said the iphone 8 we had ordered with them had not passed the test and they would not be able to fulfil our More

If I could give no stars I would. I paid for a scr...

If I could give no stars I would. I paid for a screen repair at the beginning of april and having chased them for a reason as to why they hadn't fixed my phone they told me after 3 weeks they hadnt got the part it stock. I have now battled for ky phone to be returned so I can use a decent company to fix it. Avoid at all costs. This company are an absolute joke and so hard to communicate with once you inevitably encounter problems.

Great

Please also check out the Google reviews

Please also check out the Google reviews
My story is the same as most on here .
I ordered a iphone 7 which never materialised then cancelled the order and am still waiting for a refund.
They have had my money for over a month now and I have nothing to show for it .
And don't bother calling them as they never answer there phones .
Probably one of the worst companies I have ever dealt with

I brought a mobile phone in December. It didn t tu...

I brought a mobile phone in December. It didn t turn up over the days time frame I had been given so I cancelled my order . I was then told I would be refunded my money within 14 days and yet I ve still had nothing back , the company has took my money and won t give it back! Very unprofessional and I wouldn t buy from here again !

I'll start with the good news - when I EVENTUALLY ...

I'll start with the good news - when I EVENTUALLY received my ordered iPhone 6, the quality was excellent and I am pleased with the phone.
Now the VERY VERY bad bits.
I ordered and paid for this phone on 9th Mach 2018 and it arrived on the 20th April 2018 - 7 WEEKS!!!
Yes Easter was during that time, but 7 weeks is still appalling!
I had a phone delivered on 23rd March, but this was locked and unusable. The rest of the time I spent chasing my order! LOTS and LOTS of excuses, but very little action.
If you can find a similar phone to the one you want from a different company, use the other company, it will save you loads of emails and grief.

Finally got my refund nearly two months after purc...

Finally got my refund nearly two months after purchasing a 'grade A' phone which took three weeks to arrive, didn't work, and was returned the next day.
Don't bother trying to ring - no one answers.
Don't bother trying to email - they have a set of about 6 standard responses that they send out - never anything personal about your specific issue.
I resorted to getting Trading Standards involved and guess what - the refund appeared in my account the next day!
Lets see the standard response that this review will get.....

worst website i've ever seen can't even dispatch m...

worst website i've ever seen can't even dispatch my order after 2 months of waiting. i'm still waiting for them to dispatch it and 15 times i've contacted them and they reply with we are trying our hardest or our dispatch team has been noticed. Personally would never recommend this website and please don't buy from them . if i could rate them 0 stars i would

UPDATE: Getting on for a calendar month and still ...

UPDATE: Getting on for a calendar month and still no sign of payment, even though they messaged last week to confirm correct payment details. Surely running out of excuses now?

Sent the phone in following all the instructions on 15 August and it was delivered the following day. I have had to chase for the two emails I have had since then. Was promised payment by 31 August. Four days later no payment and not even an email to follow up.

What a joke of a company, they string you along an...

What a joke of a company, they string you along and make loads of promises that they will deliver the phone you order, one month later still no phone. You ask for a refund after waiting a month for them to deliver your phone, then they say it will take 3 more weeks to process a refund. Wow surely they live in another dimension. I would advise you not to go anywhere near these guys
Order ID185332

Terrible experience with the company and their cus...

Terrible experience with the company and their customer services.

I tried buying a handset from their site a month ago and was presented with an error when completing the checkout. I didn t receive an order confirmation or any acknowledgment so I assumed the site is broken and that was that.



Still at a loss and I expect it s all a con

They always respond with contact customer services but this is as useful as a chocolate fire guard. They respond after 2-3 days and leave it with management - I ve been waiting 2 weeks for management to respond. Useless. I ve complained to my bank and they are chasing the transaction. I m also going to Trading Standards.

Absolutely awful - Attempted to sell my phone thro...

Absolutely awful - Attempted to sell my phone through these guys and it's been nothing but pain. Almost 2 weeks later and still nothing. Sent them 3 emails, only had replies to two of them claiming that it takes 24-48 hours for a member of the recycling team to contact me - Still as of yet to receive that contact though. (All they do is delay).
Demanded to know what was going on in the third email and that they either make the payment or return the phone. Still no reply.
Will be moving forward with this - Pure and simple theft.
Order No: 268DAC

UPDATE:
They've made promise of payment again, told me it would be three working days - It should be no surprise that this was yet another lie. They've clearly violated consumer rights, among other things.

FURTHER UPDATE: Attempted to both email and call them today in order to sort this out and have had no response whatsoever - Now proceeding to file a claim against them. If you need to sell your phone, do not use this company. All of their 'good' reviews are fake and they screw everyone over.

Stop lying to all of us and either pay us the money as promised or return our devices to us UNDAMAGED. How this company is still allowed to operate is beyond me.

Ordered a phone, didn't arrive after 3 weeks, aske...

Ordered a phone, didn't arrive after 3 weeks, asked for a refund, told 2 weeks to get a refund.....2 months later still no refund. just wasting my time having to follow and chase them.

SCAM SCAM SCAM.

I have also ordered a phone on the 27/9 and have y...

I have also ordered a phone on the 27/9 and have yet to receive it. We have now cancelled and asked for a refund which they are saying takes another 14 days to process yet they were quick enough to take the money. Not professional and a very bad service. Please dont bother trying the live chat either as you get no response!

Bought a refurbished iPhone rated good quality. ...

Bought a refurbished iPhone rated good quality. Phone is in really good condition, couple of small dents on corners but you don t notice once in a case. No scratches, works well. Only issue is next day delivery but up to 10 days to dispatch, which seems like ages when you re waiting for a phone. Would definitely use again if I needed a refurbished phone.
QMF ID: 229027

QMF ID204176

QMF ID204176
Once I placed my order I got my order number and then received the phone within 10 working days. Have to say the phone was in perfect condition so extremely happy and would definitely recommend.

Amazing service. They replaced the screen on my iP...

Amazing service. They replaced the screen on my iPad 3 even though I thought the white surround was also very badly damaged and that it may not be possible to repair. I called to check and was told that it would be no problem. I sent it on More