I am so annoyed and upset with this company. i ordered an iphone 6 on the 3rd of dec. have emailed numerous times and was assured i would have it for xmas. they gave me a tracking ref, but has no tracking on it. this is a santa present. i have emailed every day and kept getting fobbed off. i would never buy off these again.
so its now 9-1-18,still haven't received my refund. I was told last Thursday that the courier lost it. I was told i would have my refund in a day or two. still no refund, i emailed this morning and just got an email there to say it will be processed in the next day or so. this is not acceptable. I want my refund why am i being told its issued and then when i query it, im being told it will be issued in a day or two. i want my refund.....
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Sadly something gone very wrong with this company, previously had phones from them with no bother, even warranty repairs turned around quick, but last order was for my 13 year old daughter who put all of her birthday money towards it. The phone arrived very late after delays, then after an hour the screen went off permanently, so returned it for refund, which we're still waiting for after many weeks (others here seem to be having similar experiences lately). No responses to emails, and notice now that there is no phone line to call. Tried the chat but no response there either, been waiting half an hour. Looks like a pre-action letter is due by snail mail, and then if no response will be small claims court, then possibly bailiffs.
This company have just tried to get my review removed, I have sent proof of my purchase to trustpilot, I made an honest review based on my experience with this company to warn others, sorry but if you dont like it then do something about your companies issues, people pay you lots of money for a not very good service.
Ordered an Iphone 6 Plus , Fully Tested, Grade A apparently, I waited almost 10 days for delivery and when the phone arrived it was faulty -touchscreen non responsive, Waited 17 mins for someone to answer the phone, immediately returned the phone and still waiting for my refund. Would absolutely never deal with this company again
After researching the company and seeing a high score on trustpilot, I ordered my daughter an IPhone 5c for her birthday. It arrived as planned. However, upon opening I noticed that:
The home button rotated The sim card tray was bent The battery lost 10% in 10 minutes The screen kept freezing When selecting items on the screen it would select icons above the point of contact.
With a rather unhappy daughter now, I called and was told to send back the phone for a repair. Not a problem I thought. After numerous calls to ask what was happening with it, as it was well outwith the 48 hour period quoted, I was told I would receive it 10 days after it was posted to them. I asked for assurance that each fault listed above had been addressed. I was sent a generic response saying it was in full working order. I replied that I wanted to know that each individual fault had been rectified as I didnt want the hassle of receiving back the phone faulty again, to which they never replied. Low and behold, I received it today and the home button is still exactly the same. In fact this time it actually seizes. The technician has really excelled in his workmanship here, making the fault worse. I am now waiting for an answer back from them as to what they plan to do to fix this, I also have the added benefit of telling my daughter she needs to wait another possible 10 days before she has a working phone, even then I don't trust them to fix it. I will amend this review based on the outcome of what the manager has to offer, at the moment though I can't see how they could possibly regain my trust as a customer.
Recently sold my iPhone 6 through Quick Mobile Fix and was very happy with the service. Instructions were clear and I received the agreed payment within a week of sending away the phone.
The phone is in good condition. They did provide realistic delivery details although I did have to chase. The phone was well packaged and protected for delivery
Terrible customer service. They don't actually have stock, they source phones when you order so you can be waiting a while (I waited 3 weeks).
The phone is always busy and there is no answering machine. They ignore your emails (robot style 'we are prioritising your case' responses if you do get them).
I asked to cancel my order because I'd waited too long. I got no confirmation of this then the phone magically arrived a few days later! Would've been great if I'd actually wanted it. Now going through the returns process...
I'd avoid and pay a bit more for a proper company.
NEVER USE THIS COMPANY! i ordered an iPad over 3 weeks ago and it still hasn t arrived every time I try to ring no one answers the phone and email The emails I get back are just repeating the same thing over and over again not actually telling me where my order is and why it had taken so long I really wished I had read these reviews before purchasing anything honestly I think this site is just a scam to get your money they say 7 working days well it s not and when they told me to track my order I have and it says no results can be found!do not order from here or use this company
A complete con. Basically, they will take your money for phones that don't exist, and then force you to get the money back via your credit card. You'll probably get it back eventually, but you'll be without it for the best part of two months.
Had the screen replaced on my Samsung note 3, two days after receiving the phone back the screen cracked and broke. Not due to being dropped or stood on anything like that, just browsing the Internet.
Quick mobile fix refused any responsibility claiming bs about accidental damage. If you can't replace a screen sufficiently well that simply using the phone causes the screen to crack that is not accidental damage. Quick mobile refuses to do anything unless I give them more money. No
Took phone to other merchant and was told by them a subpar screen (None Samsung part) had been installed and installed badly hence the breakage from reasonable use.
I'd go elsewhere, they refuse to accept responsibility for shoddy workmanship and the installation of cheaper parts. Looking at other reviews I'm clearly not the first person to have their phone be fitted with a cheap, not fit for purpose screen. I can see a pattern, this must just be what they do.
Very poor, ordered a refurbished phone that never arrived and nor has the refund! Very disappointed with their attitude to refunding an order they failed to deliver. I won't use them again.
I am still awaiting payment for an Iphone 6 I posted to them early August. The last contact I had was the 30th August and haven't heard anything since. I wouldn't suggest dealing with this company. I am very unhappy that the payment has not been settled and don't feel that the length of time is acceptable. Order reference AF55A1.
Update 19/9 - payment still outstanding. Not impressed
Don't touch them with a bargepole. I read the reviews and took a chance, giving them the benefit of the doubt. I wish I hadn't. Cancelled after waiting over 2 weeks with constant excuses. Now got to get my money back.
Shockingly bad company to deal with, avoid at all costs!! I ordered a phone for my daughter and firstly didn't receive any receipt or confirmation of the order. Then after waiting the suggested 7 working days still hadn't received a phone, emailed them (because you can't use their non-existent online chat service or speak to someone on the phone) and was told to wait another 4 working days. Once that time was up I still hadn't received a phone so started the process of getting a refund, after numerous emails trying to get a response my wife managed to get an email back from them saying they would process the refund but it would take another 14 working days!! Waited for that time to pass then put the matter in the hands of my bank who reimbursed me within 24hrs, thank you TSB awesome service as ever. Cannot stress enough how bad this crowd are to deal with....
These are scammers. Do not use under any circumstances. They take your cash and then tell you that they are out of stock and will then refund. The phone number does not work and they do not return your cash.
Where to be begin with these scammers. A phone was ordered 29th of November. >>PRISTINE<< iPhone 5 with complete bundle. They state a pristine phone has no damage very well looked after and a complete bundle comes with box and all apple accessories. First of all the delivery. 3-5 business days. The phone arrived on the 23rd of December. This was a present from the big man himself on Christmas Day there for there was no time to return or exchange before Christmas. When the phone arrived the box arrived battered and extremely dirty not only that but the box was that of an iPhone 5S. Not an iPhone 5 there for creating the illusion that there was a 5S in the box for the person opening it not an iPhone 5. I was annoyed but willing to ignore it. Opening the box I found the phone with scratches on it straight away on the home button and down the side which scraped off the slate grey paint and exposed silver underneath so quite a deep scratch. The phone was covered in sticky residue and I would definitely say without hesitation that this would fall under the category of an excellent phone condition. Not a pristine as I paid for. When opening the box the charger wasn t in it it was loose in the bag. When trying to put it back in the box we found it wasn t an apple charger and was a cheap knock off no doubt bought off eBay for a quid and didn t fit in the charger part of the box. Not only are knock offs dangerous but this one was so knock off that it didn t even work.
Please avoid this company at all costs, they will take your money and not respond. Its a scam website, dishonest and unethical. I have been waiting for over 2 months for a refund, they won't respond to emails, only reply with generic emails and no other way of contacting them. Theives/fraudsters
Absolutely appalling company. Have been reported for obtaining money through deception. Avoid at all cost luckily for me I paid through PayPal but many many other customers have not and are having to take them to small claims for a refund. Thieves and liar's!!
The whole process was very efficient and quick. Great repair and phone came back looking as new. I highly recommend 'quick mobile fix'. Thanks once again for a great service.
ID283622 Hi just to let you know I just received the phone, but it is not turning on yes I ve charge the phone,I did not send you a dead phone , it did turn on when I sent it to you only problem was the screen was ghosting you have sent me a dead phone that s not how I sent it of course you will tell me that that is how I sent it that is how are you guys scam scam people out of their money
Seriously please do not buy from here, I bought my Phone over a month ago and after seven working days I asked what was happening and they said it would be here with 1-4 days then They have been making excuse up And now they said I would have it this week and I haven t had it and literally is the biggest scam going, they ve been completely reluctant to even try and make up for the stress they have caused me and literally have been so unbelievably unhelpful. Please don t waste your money because I honestly regret not looking at the reviews before I bought my phone
If I could give Quick Mobile Fix no stars it would be more appropriate. Have bought 3 phones off them, with their guarantee that they will fix phones if faulty within a year. Got our refurbished iPhone 7 for my 12 year old son. The battery charging port failed after only about 5 months. We sent it back to mobile fix in November. We have been waiting over 2 months now and still no phone. I have emailed every 2 weeks then every week after that and kept getting told 1 -5 days. They still have the phone and I have a distraught 12 year old. This is frustrating and upsetting. Will never use again.
Mid December, bought 2 'pristine' Ipad 6 refurbed phones for granddaughters Christmas. One has been fine, the other just did not work correctly, would not connect to network.
Got in touch with QMF, ages for phone to be answered and usual advice about refreshing phone given out. Still did not work. Took it to Apple store where they diagnosed hardware fault, could not be repaired, needed to be replaced.
Contacted QMF again and arrangements to return it to them 'for repair' made in mid January. Sent with phone the Apple diagnosis paperwork, plus, as required, box, ear phones, charger and USB.
Phone returned to me, allegedly repaired, but in a box belonging to a completely different phone plus the bits. Still did not work.
Emailed QMF, they said return phone for repair but did not explain why wrong box used. I emailed back saying how do I deal with their rule that when a phone is returned, it has to be in the box in which it was purchased. They said send anyway.
We are now into March and email received to say phone now in queue for repair. I emailed back asking if they had actually read my emails and the diagnosis from Apple. Got email back to say they had now found the phone to be irrepairable and it would be replaced. I emailed back to ask why this accurate diagnosis, consistent with that of the manufacturer, could not have been made in mid January. Got email back saying they had 'just' diagnosed the phone's condition.
Replacement phone received but with no box at all, no charger, no USB and no ear phones. Took a further 2 weeks to get these bits to me.
It got to the stage that I took out a recharge through my credit card company. It is worth knowing that you have 120 days from date of purchase to ask for a recharge, which entails your CC company clawing back the cash from the retailer's bank account. So I understand.
Funny that phone diagnosed irrepairable at about the same time.
This replacemen phone is working correctly so got there in the end. However, grandaughter was without the phone for more than 3 months and, of course, that amount of time has been lost from the guarantee. I wonder if QMF deliberately drag their heels to avoid credit card regulations.
Anyway, if you fancy the stress I went through, buy from them. You will obviously be a collector of chocolate fireguards. If you are a sensible person, avoid them like the plague.
Don't use this company at all to buy your next phone, it took an extra 3 whole weeks for my phone to get delivered and the only reason I have two stars was because even though the phone was supposed to be in excellent condition for me it was pristine. I am writing this review after a month To Quick Mobile Fix, It doesn't really matter now that I have the phone and it was probably due to the 'quality control checks 'like it was for all those other people
Just reading the reviews and i find myself in the same situation, no goods, no emails unable to contact by phone. I ordered a grade A iphone SE for my wife 9 calendar days and i have waited patiently for 5-7 working days for a tracking number!! I would not recommend this company at all in fact i recommended that you stay clear!!
Ordered a phone - was surprised to see it said I'd have to wait 7 business days for dispatch as most competitors do next day delivery. 7 business days came and went. I heard nothing. I emailed and was told that "the batch had failed quality control". I said no problem - there are 2 similar phones advertised on your website currently, just send me one of those. The response was that those phones had failed quality control too!
I asked what the latest time was that they'd dispatch. They said to wait another week. I have. Guess what? No phone and no contact from them. I've just emailed to ask for a full and immediate refund. If they don't do this I'll be reporting them to Trading Standards and taking them to the Small Claims court. How can ALL their phones fail quality control? I can only conclude that either its a lie or they buy very poor quality stock. Either way, you'd be ill advised to buy from these people. There are far more reliable companies out there.
No stars for this company. Initially had a good experience with them and bought two refurbished phones with no issues except waiting more like a month for delivery rather than 10 days.
AVOID AVOID AVOID they don t deliver and are full of excuses. Even though they never even dispatched my order I still had to fight for a refund. They are selling items they don t actually have. Don t bother with this bunch of cowboys.
Ordered phone for daughter's birthday and 4 weeks in advance 10 working days later (17 days) I contact them and they said another 4 working days . I contact them for a refund and now have to wait a minimum of 3 weeks for my money. I check more reviews and see that this is how they operate. I leave a bad review on their website and they comment on that within hours, yet it takes 2 days at best to reply to an email. Try ringing them and see for yourself, you get put in a loop of "your call is important to us" and then 10 mins later still in loop and get cut off. Please I can't stress enough avoid this company at all costs. Ignore the fake good reviews and take note of what's is said from the real customers.
My wife's Samsung S3 Mini had a broken screen. QMF repaired the mobile with a new screen and it was returned within 4 days. This was over a month a go and no problems (yet). Excellent value for money.
Having written the below review , I think I should update , I have now reviewed upwards as the phone did arrive finally after 4 weeks . I have to say I am very happy with the phone as it is as the description said in excellent condition -like new in fact
However I do think they need to remove the we aim to deliver within 7 days - It's that what got me annoyed - If it had said from day 1 -order is likely to take up to 4 weeks , then the buyer can decide before they buy if they are happy to wait - I think most people would be ok to wait that time for the phone they want at a cheaper price as long as it was made absolutely clear from the start - because of this and the lack of clear information at subsequent requests - i feel I can only give 3 stars rather than 5
Avoid after 20 days paying a substantial fee I still do not have my phone with continued excuses as to why not - steer clear they do not deliver what they promise (7 day delivery) will be reclaiming via credit card provider
Also strange they always respond to positive reviews on here and never respond or try to explain bad ones -its very poor service- just for info- if you paid by credit card or debit card you can try to make a section 75 claim via your credit card/debit card provider for non delivery -this will then be charged back to the company
I ordered an iPhone 8 from this firm and my wife placed an order for iPhone 7. My phone never worked correctly. When contacting quick fix mobile they advised the phone was despatched without the correct quality checks and offered me a refund or replacement. I opted for the refund and returned the phone. My wife cancelled her order given the problems. The company confirmed receipt of the returned phone on 2 Oct and the cancellation of the other order and confirmed a refund for both would be issued. This was not forth coming and when chased a refund date of 17 nov was given , way beyond their advertised 14 day refund policy. again no refund and the company now say 22dec saying banking delays and covid ! Completely unacceptable reply and delay in refunds. Faulty devices and scripted replies. Would not use this firm again not unless you want to be out of pocket for months
Scammers or incompetent... AVOID ID242805 ordered 17th July, cancelled and refund authorized on 19th July. We have still not received our refund (22 Aug). We have been assured of a refund but still it has not been processed. We are blocked from the Facebook "Quick Mobile Fix Official Support & Queries" group. Have now had to escalate to a section 75 claim through the bank. Trading standards also updated due to breach of distance selling regulations and failure to refund within 14 days.
Terrible, terrible company. Ordered an iPhone 7 from them. It took 4 weeks to arrive so missed Christmas. When it arrived, it was bent and had a massive scratch/chip on the screen which they tried to hide by putting a screen protector over it. When I finally convinced them I wanted a refund it took 3 months to come. There's facebook groups dedicated to other customer stories of poor customer service and I even found a news paper article asking it the whole setup was a scam. Avoid with everything you have.
Very good on the price. Less good on the speed of delivery and service. And with Covid the service has dropped from bad to absolutely awful. Jon H (Order ID 276630)
AVOID AVOID AVOID Ordered a iphone XR via QMF on February 18th and was told that I would receive a dispatch notification within 7 "Working Days" I was contacted a few days later to be notified that they didn't actually have the color of the phone I wanted (Blue) and they could send me a different color phone (Red) but of the same quality. Naturally I declined as I wanted the Blue phone that I had ordered.
QMF Responded on the 22nd Feb: Please be aware that we aim to dispatch items within 7 working days; as stated in your confirmation email, which was sent to you when you purchased your items.
I would strongly advise that you would contact us; if you have not received your tracking number on the 10th working day."
So now I had to wait until '10 Working Days' before I could contact them to ask for an update. After contacting QMF after 10 Working Days, I received no response until the 4th March.
"On behalf of Quick Mobile Fix, I would like to personally apologise for any inconvenience this has caused you. To ensure that this does not happen in the future, we have taken all necessary steps. We would appreciate your support on this matter. I can confirm that our dispatch team will be doing it's utmost to dispatch your device to you as quickly as possible and we will keep you updated and notify you once dispatched."
No update on delivery.. another email sent... QMF responded with: "We apologise for the delay with your order. We have been informed by the dispatch department that this will be dispatched by the middle of next week.
(March 9th), I thought I had best chase up and sent an email letting QMF know I was prepared to wait until the end of this week for delivery of the device, but also asked for QMF to update me if there was going to be a further delay. I was met with the following response:
"We appreciate your patience with this delay. At the moment, our system is unable to automatically update customers regarding delays".
So if QMF were going to have a delay with my delivery they wouldn't be able to notify me as their system is not able to update customers about delays.
The week had passed and still no update or delivery or notification from QMF regarding my device so I sent an email asking for this to be escalated to a Senior Manager or someone who could assist with getting this resolved (March 16th) One Month later.
QMF responded: "Apologies for the inconvenience, I will inquire with the dispatch team for a particular date of when this could be dispatched and will get back to you within 24 hours".
And Guess what..... 24 hours had passed and still no one had come back to me, so I sent another email asking for a response or update.
QMF response was: "I apologise for the delay in coming back to you. I have spoken with the dispatch manager and we have been advised by the dispatch department that dispatch will be by the middle - end of next week. We understand if you are uanble to wait for your order. Alternatively, we can cancel your order and refund you. Please note that once cancelled we cannot reinstate the order".
So now QMF are asking me to wait for another week with another promise of the device being dispatched middle-end of next week.
I cancelled the Order and asked for a refund to be paid back immediately so I could go a purchase a device from another vendor.
QMF responded with there is a .... wait for it...... '14 WORKING DAY' time scale to receive the refund... I couldn't believe I now had to wait 3 more weeks to get my money back.
AND........ Guess what .... 14 Working Days have come and gone and Still NO REFUND.... I have sent an email asking for an update and have not heard anything back. Now the 7th April
You can be sure I will not be using or recommending this company to anyone.
TERRIBLE COMPANY! DO NOT USE!!! Had to get my money back from bank, they were evasive then not responsive for what should have been a simple transaction but they clearly did not have the item they were selling (an iphone)! NO STARS WOULD HAVE BEEN APPROPRIATE.
Item was a present so would have ruined a birthday if another company had not come to the rescue!!!
I'm not naming the other company so you don't think I am just a promo for them but anyone is better than this company - shockingly poor service!
Ordered a Grade A iPhone 5S. They were kind enough to send it via next day delivery once they had found out how desperate I was. Many thanks, I would recommend this company for anyone who needs a new phone. My grade A looked pretty much brand new!
Correct mobile in condition specified, however phone behaved badly after a while and crashed to unusable state. Connection to iTunes and reset seems to of fixed it for the time being.
Paid and sent off ipad with WI-FI problem, came back with same problem, when I contacted them I was told to try resetting the wi-fi or failing that reset the device which I had tried anyway but tried again. No offer of trying to fix it again came after telling them. The two stars are for the delivery service.
Shocking rude company that dont give me my money back after selling me a phone they dont have. This was my sons birthday present and this company wont return my money I just keep hearing excuses about their badly run company they have very much enjoyed arguing with me about my money , shocking , I'm having to seek legal advise today to try get my money back
I have ordered a phone on "black Friday". The email I received at the time stated that my phone would be delivered in 7 working days. I did not receive my phone on time, but, I had also did not realise that it was just a start of my problems. The company would not update me about what was happening. I wasted my time emailing them and asking. At the time I went on holidays and before my travel I sent an email asking to cancel my order as they did not kept what they promised. On the same day of my travel I did receive the email from them that my phone was going to be delivered. I started to fear that if I did not collect the phone, I would loose my money and the phone. I asked my friend to collect it from the point. Once I came back from my holidays, I started using the phone which turned out to be faulty. I asked for the instructions how to return the item. There were no clear instructions, one email follow another with different once. I decided to follow the first email and posted the item back. Then, even I had checked that my item was returned, the company would not confirm that by email and were dragging the process explaining that they did not have enough time... Appalling and so unprofessional service!!! I wasted at least a month of my time, did not receive the goods I paid for and needed to arrange money refund with my credit card provider. Please, do not waste your time and money with "quick" fix as they are fraudsters.
QMF ID: 208625 We ordered an iPhone 7 in early December, the phone didn't arrive within the suggested timescale so we cancelled the order, received confirmation of the cancellation then the phone arrived two days later. They seem to be a bit disorganised however the quality of the phone that arrived was great. We had purchased another phone by this point so we returned the phone to QMF however we are still waiting for a refund in mid February.
Don t waste your time with this company, they ll take your money and then let you run around after them to either receive a phone or refund.
I paid for a phone that was not dispatched in the time frame, no explanation or contact from QMF to let me know. I gave them 3 weeks to dispatch then cancelled my order, was told it would be a month to return my money. I ended up getting a chargeback through my credit card issuer to get a refund.
Ordered two iPhone 8 s in the past; and been perfectly fine!
Ordered an iPhone X beginning of June. It never came. Asked for a refund , which i was advised had been processed on 18th June and may take Upto 14 days. Fine.
It s August 21st and I m still waiting for the money, even though I ve been told by RUDE customer service agents via email, that it should be in my bank on 17th August. Then 20th August. Latest email literally says please allow the timeframe
Why didn t I read the reviews!!!? Retrospect is a wonderful thing! I purchased an iPhone 7 (pristine condition) which became faulty less than two months after I took receipt of it. Unfortunately as I took the phone to be looked at by a local iPhone specialist Quick Mobile Fix has informed me my warranty is now void.
LEARN FROM MY MISTAKES PEOPLE!!!! DO NOT PART WITH YOUR CASH
Placed an order 16 days ago, still not recieved it, customer service has been atrocious tbf! Nothing offered as a peacekeep, and a refund was told to be 14 days. Already missed the birthday that the product was intended for and ordered it 11 days prior to this. Avoid.. such a shoddy firm!
I have had an appalling experience with this company. I ordered a phone and was first told it would be dispatched within 7 working days, then it went to 10 working days, then there was no specific date. So I cancelled, and was told I would get a refund within 14 working days, that was 15 working days ago and now I've been told I will get my refund by the end of 30th March. Which will be 7 weeks since I cancelled my order. Please never deal with this company. I'm only putting 1 star because I can't post no stars.
Ordered on the 17th of December 2018 arrived 7th of January 2020. I ordered an iPhone x. Phone it's self is good. No marks etc. However it was sent UPS and pushed through my door not sign for which given the cost of the phone I find unbelievable. No wires etc with the handset. Packagings was poor bubble wrapped and brown paper bag and some cardboard. Very poor communication throughout my transaction. No active phone number. Emails replied to weeks later. There was no invoice for the transaction in the parcel and the warranty has no date or item etc printed on so how that would work I don't know. The phone itself was a good buy the service was appalling and the one member of staff I have had contact with was unhelpful. I would not recommend this service or store. Very poor experience. Very unprofessional service. Used a smaller company at the same time for another iPhone and had better service. Not impressed at all and will never use again.
DO NOT USE THIS COMPANY! Its been over two weeks and my phone hasn't even been dispatched. Now they are saying give them another 7 days! Shocking... the phone was supposed to be a birthday gift but now its too late. Customer service a joke.
I bought an I phone X which they said pristine condition. But it was scratched mark on it. The delivery was delayed more than two weeks. The headphone was out of order. when i phone them to speak, i had to wait more than an hour to get the line. Just avoid it
Ordered a used iphone 6 that looks and works brand new, at a third of price I would've paid for a new one. Shipping was fast and customer service excellent; would easily recommend to others. Anna Roberts, QMF ID: 209787
Phone received in perfect working order and no issues with it so far. My only qualm is that, although it did say the phone would take 10 working days to be dispatched - it was dispatched on this final 10th day, and I received the phone 17 days after ordering which I find quite a long time.
The repair took 2 weeks instead of the supposed 24-48 hours it advertises. The mobile has been returned with the glass replaced (which was the reason i sent it to them) but the screen has dots on it that it didn't previously,. It is a poor repair, makes me wonder if its even the same mobile, or they've substituted it with another poorer quality one. I wouldn't recommend this company. They worked out no cheaper than a high street firm, as they asked for additional money to do the repair which I'm not sure was needed.
I use Quick Mobile for all my Apple Iphone/ Ipad accessories. Always guaranteed genuine brand new Apple products at about two thirds of the price of the Apple store. Excellent! Review by Martin Wickham ID:233911
Do NOT buy a refurbished phone from these guys! Non-existent customer service and my refund has not been payed out more than a month after sending the phone back.
I bought a refurbished phone that was described to be in "good" condition but had deep visible scratches all over the screen, dents all along the sides and even a big spot of discoloration on the back (water damage?). Disappointed with the cosmetic condition I returned the phone without having used it and that's where the real problems started. After receiving an email confirming they had received the phone I patiently waited the 14 (!) days for them to process it. It's been impossible to call them as they keep their phone offline (I'm starting to get why) and the despite trying 3 times to contact them via email, I have not received any information as to why my refund is being withheld, only that they'll get back to me when they have an update. It's now been a month since I sent the phone back and have not received so much as an excuse for the delay.
Great service and top quality product, would highly recommend Quick Mobile Fix for all your Phone related needs. Very happy with our purchase. "Matt Buckett QMF ID:236956"
Ordered a Samsung Galaxy 7 Edge. Described as good, phone had 1 small mark on case. Cheapest price I could find and delivered in 3 days. Happy to recommend. Will use again .
Bought an iPhone from here. When it finally arrived after around 10 days, It was ok for a few days until I noticed that the GPS wasn t working. I have since sent it back and quick mobile fix are saying that they haven t received it yet despite it saying that it s been delivered on Royal Mail s website. No one ever answers the phone - all I ve had so far is an email to say that they haven t received the phone yet, well someone s received it so what happens if they just say it s been lost?? Avoid this terrible company at ALL COSTS. Update: it s now been 10 days they have had the returned phone. Still no refund. Whenever I email I get a rude response saying it has to be 10 working days and then how many working days it has been. Shocking company.
I had to take my phone to be repaired today - it is out of warranty. I took it to a local mobile repair shop and when they removed the back there were small screws loose and two loose parts. I was told the battery had never been fitted More
Our ipad mini needed a fix (again! thanks to teenagers!). It wasn't the screen this time but the display behind that was damaged from The Boy holding and carrying it around and then applying to much pressure. :/ Quick Mobile Fix sorted it yet again and its good as new. Used them 3 times now and love them. :) Pondering buying a reconditioned phone of them when it's time to upgrade as they are fabulous to deal with.
I ordered an iPhone 6. It came very quick. When I took the phone out of the packet (no box) it looked in good condition. But the went to remove the plastic screen protector, I found the screen cracked. I got in touch with the company and they replied very quickly. However, after I sent it back they said they would get in touch within 23/48 hrs. The courier company has declined a claim made by Quick Mobile fix stating insufficient packaging. Now the fun has started after a total of 45 emails backwards and forwards and a wait of 2 weeks I have been told that they have put s claim in with UPS and are awaiting a response. I still have no phone or refund. HOW IS ANY IF THIS MY FAULT. Under the 2015 consumer regulations I should have had a replacement or refund. But nothing. I have asked for someone to call me but no. All I can do now is contact trading standards
AVOID THIS COMPANY AT ALL COSTS. PURCHASED A PHONE IN DECEMBER 2019 THAT ARRIVED FAULTY AND IMMEDIATELY RETURNED. NOW APRIL AND STILL AWAITING REFUND AND THIS COMPANY, DESPITE AGREEING TO REFUND, IS NO LONGER REPLYING TO EMAILS. TRADING STANDARDS INVOLVED. I HAVE SINCE FOUND A FACEBOOK PAGE WITH MANY SIMILAR EXPERIENCES DOCUMENTED REGARDING THIS COMPANY
PLEASE PLEASE DONT USE THIS COMPANY Further to many many many emails we still haven t received our refund from the very beginning of December, and have repeatedly ignored our emails you have now left us with no option other than to contact our bank, the financial conduct authority trading standards and watchdog, I will also be posting a full account of what you have done here on Twitter, on Instagram and Facebook , including the relpys we have received from everyone above PLEASE PLEASE DONT USE THIS COMPANY!!!!
Company is an actuall joke, spending 400 pound on a iPhone x and they weren't going to inform me about how it's going to be late absolutely shocking had to email them my self and ask about what's going on! Don't even know when they are going to send it tbh they don't know there selfs, customer service team are now not replying to my emails. This company should be shut down. Will be taking this hire than complaints if my phone isn't delivered in the time slot they promised, basically theft after that.
The phone took just about a month to come , was very frustrating and annoying but the phone did come in excellent condition! No problems so far they need to improve on their phone call answering you have to ring a million times before they answer. I would purchase another phone from here however I ll do so 2 months in advance of needing it
I am well informed the relevant authorities are closing in on this company, and its unlikely they will be trading within 3-4 months. Do not buy from them.
Worst company I have ever had the displeasure of dealing with. This company failed to send me an item. I then spent 2hours on the phone on hold waiting for someone to deal with the issue. Once the refund was agreed and I was promised the funds would be in my account. Quick mobile fix then sent me confirmation of refund and did not return my money.
This company are experts in offering terrible customer service. I am now in a position where they have stolen my money and I have to battle the 2hours phone que to speak to anyone.
I actually have zero faith in this company actually selling electronics and I think this is a scam!
Save your money and shop elsewhere these people are scammers and will not deliver.
quickmobilefix.com
