My daughter ordered a phone for a present but had...

My daughter ordered a phone for a present but had to cancel the same day this was on the 4th of november she works on the front line and was told her refund would be in the account within 5 to.10 days it's now and of january nearly.and still.not had her money refunded these people take mo eye but will not refund it if I was tou I'd stay well clear