I ordered an iPhone 8 plus (256GB) in the Champagn...

I ordered an iPhone 8 plus (256GB) in the Champagne Gold colour (Pristine Condition) on 25/09/18 and awaited the whole 10 days for it to be 'dispatched' where I received an email stating they had another phone in a different colour on 10th dispatched day, which was white. I responded stating I didn't want this phone colour and if I didn't receive the phone I ordered within 1 week I wanted a refund. Where they responded saying there would be a 1-4 working delay on my original order which I believed was going to be much much longer than the period they stated so asked for an immediate refund.

They then sent off my details to someone in the 'cancellation department', and said they would contact me within 24 hours on the 10/10/18 (surely everyone works for all departments?...). I still not have yet received a response from this 'cancellation department' and have been ringing the phone with no response.

Upon receiving the email from someone on their team for my contact number, they still not have contacted me since to talk about my order.

They then decided to the ship the phone I told them I did not want and that I wanted an immediate refund for leading me no choice but to return it and proceed with trying to get my money back, no matter how long it takes.

I would avoid this company at all costs as I am now having to get my bank involved and seek legal advice to get my money back.

Leah Walton (Order ID: 193816)