AVOID

AVOID

I bought a refurbished iPhone 7. It was faulty when received. I returned it and received an email on 17th Aug, saying it would be repaired within 5-7 working days. This did not happen. I emailed again and was told on 3rd September that my repair was a priority and I would be emailed when it was ready for dispatch. No email!
I rang this morning (10th Sept) and was told that a replacement would be dispatched today and I would receive a phone call this afternoon. Nothing! I rang in the afternoon and after half an hour trying to get through, someone bothered to answer. She confirmed that no replacement had been arranged by the previous person i'd spoken to. However she refused to refund my money and said I needed to wait until tomorrow for her to ring me back. If she didn't I could email them, which from past experience would result in an automated response telling me I could expect a wait of 24-48 WORKING hours to be contacted. So a week.
Since returning my phone for repair, I have had no human replies to emails, refusal to refund me and no replacement phone.
THIS COMPANY IS DISHONEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!