I am a single mum with four kids i have ordered ip...

I am a single mum with four kids i have ordered iphone 7 plus from this company was having problem with apple ID so send it back its been 2 months just waiting when ever i email them to know where my phone they say track it with tracking number and it will take 10 days to process but no more update and no phone i brought the phone for my sons birthday present he is so upset about it every day he comes back from school and he asks me is my phone here he checks my phone for emails really horrible experience with them