Sent in a sony xperia Z3 with a cracked front screen. The repair took 2 weeks from when they received it (not the 24-48 hours stated) and it came back with a broken lcd. The then agreed to repair it for free, refused to refund, then sent it back again broken this time worse than when originally sent in
My friend got his phone a haif of a year later and the srceen had little chips and it was some really bad srceen like yous don't care about your customer you should say how long it takes what a scam
Product quality 0/10
Customer service 0/10
Technical services 0/10
Internal processes 0/10
Accounts policies (up to 14 days for a refund) 0/10
This is about as fair as one can be with this company - absolute shocker...
Average working days time for me is 32 working days in the last 4 orders placed with them.
It will not be 7-10 working days
Worst company ever!!!! AVOID AT ALL COSTS awaiting refund from a cancelled purchased that hadn t even been processed, for nearly a month now and no one is replying to messages , was first promised a refund within 14 days but double that time has passed and nothing, now taking legal action. Wouldn t touch them with a barge pole, wouldn t even give them one star, their service is shocking
QMF ID 229625
TOP CLASS PHONE IPHONE 7 PLUS, BEST PRICE IN THE MARKET AND BEST CONDITION, ON TOP I ORDERED THE 128 GB AND THEY UPGRADED IT TO THE 256GB FREE OF CHARGE
Amazing service, fixed to a very high standard and delivered back quickly
Phone received without fix. I appreciate the charge is for diagnostics but I would still like a bit more than just shipping a dead phone back to me.
This is my third phone from this company the phones are very reliable a good price and delivery is good
Excellent service - ordered an iPhone 5 and it was delivered 2 days later. Great condition (looked like new) and complete with case, cables, screen protector the works. Definitely cannot fault the service, product or the price.
Terrible customer service never received product or refund
Waiting for refund and return the handset(iphone6) last email told that it will take 3-5days to contact over email no response yet. Need that money to buy a new phone asap. Not a good experience for me at all with quick mobile fix.
I waited a few weeks for the phone due to unexpected delays. When I contacted them, they were rly good and courteous and even gave me a token gift as a gesture of apology.
The phone was in very good condition I d say, when I chose good so pleased there.
Overall I d recommend, but they could improve clarity on their dispatch times.
Alex Shaw *QMF ID 224043*
Ordered a refurbished iPhone 6. Immaculate condition, fast delivery. Woudl use them again
Really bad service took over a month to receive my phone and the slow delivery time was only made clear once I had ordered. Customer service was very unhelpful and rude. And my delivery got 'delayed' twice.
Phone was in good condition physically but the touch screen keeps faulting.
Will use again if phone should ever break great service and quick delivery
Please respond to my email about order number: ID227207. I would like a full refund.
DO NOT USE THIS COMPANY! I bought a phone for my daughters birthday, I ordered three weeks before the date, was told by them it was a two weeks wait but it didn t arrive, we waited a few more weeks and still nothing, I cancelled my order and they said it was a two week wait for a refund, that was back in April and now it s August I still have no refund and have been emailing them, apparently they are short on staff and looking into it, they take your money and don t give you the product or a refund! Terrible!
Avoid at all costs. This company is a nightmare to deal with. Like many others, we sent back a faulty phone and embarked on a long saga of delays to the repair, a courtesy phone that was virtually unusable, refusal to give a refund, and More
My strong recommendation to you all is to avoid quick mobile.
Am not happy at all with the service that I have been provided. Recycled my phone at the beginning of the month, and am still waiting to get paid. When I check online it just says "payment processed". But 20 days on, I haven't been paid.
There's no way of getting hold of anyone, as their customer service number conveniently rings out no matter what time you phone.
My reference order number is 71ADB6 name is nadeem.
very promp service ipad was as advertised it was even better than discribed thanks guys will b telling others if they need any of your advertised products to buy them once again thanks
The postal service that quick mobile fix uses is terrible, UKmail turned a next day delivery into a week long delivery. But in regards to the phone, they understate the damage to the exterior on the page but it has been reliable so far.
ID273229
I ordered an iphone x a few months ago, although it took two weeks to come, I was so happy with the quality, been a month now and its still working brilliantly.
Ordered an iPhone X, QMF ID: 202981 which took a while to arrive- after questioning where it was, it was sent the same day and I received it the next,
I ordered a new phone from this company on the 19th of December and have had to contact them on numerous occasions to find out what is happening to be given same old, we are having some delays and you are on the priority list and still no product or refund on the 4th of January. all they are happy to do is take your money! I will be taking further action if you fail to refund me!
Unfortunately I am now having to seek legal advice, as when using Quick Mobile Fix's free post return label, my phone was lost in the Royal Mail system. It was posted on the 23rd April on a 2-3 day service and the tracking has not been updated since it stated it was posted. Having contacted Quick Mobile Fix I was told that it is them that would need to make a claim with Royal Mail to get the cost of my device back, but since having been told that, I have had no confirmation that this claim has been made. I was explicitly told that contact had been made with Royal Mail and that the claim would be made on the 3rd May, but this has not happened. I am now completely unable to get hold of Quick Mobile fix by phone or email. This leaves me completely out of pocket as I have neither the phone, nor the money I am owed, and I have no way of getting this money back from Royal Mail myself. My recommendation is to not use Quick Mobile Fix as their customer service is simply terrible. I must have spent over six hours on the phone trying to get through to someone, and have never been able to get even an answer to my calls.
Excellent service, quick delivery. Goods as described, would use again.
Order came late, however I cannot complain as the price I paid for my iPhone 7 is unbeaten. QMF ID: 242335
My partner ordered a mobile for me for my birthday, as there was no response from them in over a month and no phone was supplied so he cancelled the order on 13th of January. He still has not received a refund after 5 Weeks. He has mailed on several occasions but they never reply and now have no phone to call them on. Stay away from this company they are useless!!
The refurbished phone I bought was as described. Very impressed. Will use again for next phone purchase. Will also be first port of call for any damage repair required.
I orderd a iphone x over 2 weeks ago ive emailed numerous time the replays r that they r running behind etcand to wait well still no sign of phone it's a descrase I want the phone or money back ASAP it's meant to be Christmas present 377 paid for it I'm single parent and this is s big chunk of my money gone
I cancelled my order before it was even dispatched. However they took my money anyway and promised me a refund within 10-14 days working days. 15 working days later and there is no sign of my money, no reply over email, and nobody is answering the phone. Avoid at all costs
Ordered a refurbished iPhone 5s delivered in 2 days. Excellent service, excellent phone. Would definitely recommend.
Outstanding service..
Needed my Ipad mini screen replaced.
I simply paid the stated fee on the website and sent my Ipad off to Quick Mobile Fix. I could check to progress of my repair on the website. My Ipad was then returned to me in perfect condition along with a free case and pen. I would recommend the company to anyone needing there mobile/tablet device fixed. Great Service.
Now bought 3 phones. All in excellent quality and very speedy service. Would use again and have recommended them to family.
Ordered a phone on theb7th Aug.. received it today.. awful company.. over an hr waiting time to speak to customer service.. they dont deserve a star. Rude and unhelpful.
No problems at all first rate service would definitely recommend,if you need a good replacement then I wouldn t hesitate. QFM ID 249184
This is the second time I have used the service and it has been excellent on both occasions with the phone being returned promptly.
Ordered a refurbed i phone and received it in the time quick mobile quoted, it was in excellent condition, also as quoted, all in all very satisfied with their service.
Great price for phone, quick service, gave me the exact price they quoted me for my phone, kept me notified of phone arriving plus when it was accepted by inspectors
I've bought a number of refurbished iphones from quick mobile fix and they have all been reasonably priced and in perfect condition....
I'm sure i will be buying more in the future.
I ordered a iPhone 8 Plus for my son for Christmas. It arrived on time the phone was as stated and still works perfectly now. Very happy with Quick mobile fix.
Quick delivery, as described.
Order: 182040
I would call them cowboys.....but that's an insult to cowboys?! At least cowboys do a job, even a bad one. Ordered a phone in July, was listed on their site as available when it clearly wasn't, as the day after ordering I received an email asking me to accept a different phone. I refused, call me old fashioned but if you advertise a product, you should sell that product. I waited 5 and a half weeks for the phone with lies that the postage team had it for final quality checks. They didn't. I then lost patience and cancelled it in mid August. As of 19th October I still don't have a refund even though it was guaranteed by the customer service team to be in my account by the 30th September!? They have now stopped communicating with me and are ignoring my emails. A section 75 process has now been started with my card company. If I was you and your waiting for a refund, go to small claims court, if your a potential customer try any other option and if you can't find any other alternatives then I'll send you 2 yoghurt pots and a piece of string! It will be more reliable than this absolute circus of a company.
DO NOT Trust this company. I sent my children's iPhones (screens) to be repaired over 2 weeks ago and still have not received them. The customer service number is permanently engaged. I needed the phones returned as going on holiday. I was told they had been repaired last week. Now today I'm told they will be fixed tomorrow. I just want the phones returned fixed or not. And a refund. Shocking experience
Ordered a phone which I expected within 5-7 working days. Received a canned email saying they ve looked into this personally and apologies but will be a delay of a further 2-4 working days. Requested a proper response and just got fobbed off with another canned response. Customer service is awful. Recommend one of the many sellers on eBay. I have used them before and prove a much faster service than this.
AVOID! SCAMMERS! READ REVIEWS BEFORE USING THIS COMPANY paid for mobile but they did not send. Kept fobbing me off with no staff due to covid to complete "quality control" .Shouldn't have advertised a phone that hadn't past these checks in first instance. Requested refund and was told 14 days. No refund but when emailed they said another month as "finance department " short staffed due to covid. Reported to Trading Standards. These people don't care. They take your money for non existing phone then continue to lie to you. Wish I read other reviews before handing over my money
had a new screen fitted to my samsung s4 .very pleased with repair and p and p.i would recomend this company to anyone.thanks Tony R
AVOID, AVOID, AVOID!!
ABYSMAL CUSTOMER SERVICE - 1 star rating is too high for them!
Steer clear from this scam company who have their own phone constantly on engaged tone, send generic email after generic email and take money for handsets they claim they have in stock, only then try to give you something other than what you ve purchased. When this is not suitable, they do not process refunds despite emails saying they have.
I have been trying to get my money back since May with constant false promises on generic emails saying their finance dept is looking into it .
Sorry joke of a company.
(Please do not bother to reply QUICK-fix (?!) - you have every single bit of information you need!)
Please do NOT send your phone off here. I have never in my life left a review on any company, not even a good one as I am not really that type of person but I have never experienced such bad service before andI wouldn't wish this kind of time wasted on anyone. In detail, I sent my IPhone 7 Plus here as it was very damaged. I wanted a specialist to fix it so I came across QuickMobileFix and I thought they're website etc was very professional. Bearing in mind I paid for express delivery, a week after I sent it off, they finally called me on a mobile number saying they needed my Order ID, so I paid for a diagnostics as I wasn't sure of the problem and gave it to them. The next day I received a message that it was in the hands of their "tech team" and they would contact me shortly about the problem so I waited. A week later I tried to email or call back the mobile number that originally contacted me, no response. The mobile number no longer even dialled. I waited. Two weeks later, I received an email saying they needed the PASSCODE to my phone in order to do a diagnostics... but they said they were testing it 3 weeks ago. This is around a month after sending it off, I was fed up of waiting as they clearly weren't planning on doing anything anytime soon so I emailed them saying I wanted my phone returned to me and a full refund, which thankfully they did after waiting another week. Once I received the phone, I realised they had sent it back in PARTS, with the screen and the back not even attached to eachother. So please, please don't waste your time. I honestly believe they don't even know what they are doing.
I had a very good service. I ordered a refurbished iPhone. Excellent condition as stated. Delivery was slightly delayed but I got a message advising me of this and the reason why.
Unfortunately I was out when it first got delivered and I ended up collecting it as it needed to be signed for. Would be helpful to know exact delivery day.
Genuinely just stay clear - not worth it. I bought off them a year ago and got a good product for a good price and it arrived quickly. However for some reason (a lot of people saying this) this year they have just been appalling. Bought an More
This is an awful business and I'm surprised it's still up and running. I ordered an iPhone 7 Plus almost a month ago and they told me it would be delivered within 7-10 working days. 10 working days passed so I emailed them and they said the phone did not pass quality control tests, which sounded like an excuse to me, and that my phone would be with me by mid-week. Two weeks later and still no phone. I've asked for a refund but by reading the views, I probably won't get that either. Horrible business and horrible customer service. DO NOT BUY FROM HERE.
Ordered a Iphone 8 Plus for an amazing price in pristine condition.
It came in the quoted 10 working days without a nick or scratch in sight on the phone. Been superb for the past 3 months, worth the wait for amazing savings.
As an additional feature I also like how they provide the signature strips of who has checked the phone for refurbishment as that has really assured me that the phone has been restored and tested.
Will buy further products from them in the near future.
PLEASE NEVER USE THESE PEOPLE
Poor service all round
The absolute worst if it was possible to give negative stars I would
Been waiting for the phone I ordered for a month
Tried emailing, and they said their quality control department had issues and the phone would be dispatched the middle of the next week and still nothing.
Payment took over a month from acceptance rather than 72 hours
I ordered a phone about 2 weeks ago and it still hasn t arrived even though it said 7 days! I bought it for my dad for his birthday and his birthday has came and went. Very disappointed
Terrible. Order was placed 20th June and is still not here. Keep being told the same thing "being dispactched in the beginning to the middle of next Week" yet still no phone.
All comments about this company are true. I needed phone for my graduation and upcoming holidays, 3 weeks passed still haven't received my phone, just vague/generic responses from customer service. I haven't requested a refund yet. But will do if the phone won't be delivered by the next week. I honestly think I won't get the phone that I bought nor my money back. Will definitely go for a claim.
I bought it IPhone 7 Plus first phone came late as usual second phone is faulty speaker is not working you can t even understand music anything at all and I tell them straight way but quickmobile they don t even bother to do anything there is lots of scratches on my phone and they covered with screen protector I pulled off and saw .. so please don t buy anything from them they are just robbing us thanks
Very Poor Service
Very Poor Service
i ordered a mobile phone from this company on the 14th August which should have been delivered the next day, we are now 9th September NO PHONE
i would suggest that you should not order anything from this comany as they cannot deliver, poor service
as a born sceptic I was not expecting great things just a useable phone !
How wrong can I have been the iphone5s was delivered nicely packaged and well before I was expecting it without any marks on it and working properly with no problems at all I would wholeheartedly recommend Quick Mobile Fix to anybody for the fantastic service and quality products I will defiantly use them again for my next phone purchase without having a second thought
Great job guys keep it up
ID 223026
Delay on delivery. Phone very good quality and worth the money. One happy daughter!
Don't use this company, they take your money and then never send you what you've paid for. They then ignore phone calls and emails, I highly suspect its fraudulent.
In response to your comment, I have not received a refund. I need an explanation for this.
Excellent delivery only slight issue is that you have to slightly force the power lead into the iPhone but everything else is very good.
Fast delivery, product as described and in good condition
Order no 209859
Amanda Barnard QMF214822
Quick delivery and service
Requested a phone in good condition,great condition
Would buy again from Quick mobile fix
Very Poor experience, I thought about getting a few phone due to the good deals on this website, I bought a IPhone 7 Plus before reading any of these reviews and therefore didn t know what to expect.
I ordered it and it says 7-10 days before dispatch so I thought this is wrong but I order it. The next day Borris puts the uk into partial lockdown so I decide I should cancel this order before any further delays, so I sent them a email, no replies after 48 hours, another three or four emails were sent and still nothing heard back,
Don t use this service as they will never respond to any queries.
I had to get a refund through nationwide due to this inconvenience.
I have been waiting for a refund i ve Emailed numerous times got an email back saying it was the 13th working day and they have a 10-14 working day policy, yet this is now the 22nd working day and I still haven t received it
Do not use. Absolutely appalling customer service. Take it to a local repairer that will do it for the same price or cheaper if you haggle. Not impressed and will not use again or recommend. (Clearly)
Extremely horrible experience been waiting over 3 weeks for my phone and it s still not arrived I have been on google to check reviews & other customers are in the similar position they have been passed on to trading agency to be looked at AVOID THIS COMPANY before you buy please check reviews as a lot of people are in similar position !!!!
Purchased an iPhone 6s for my husband, had no complaints and looked immaculate when it arrived.
Gemma Jenkins QMF ID: 220361
Don't use this company. We used them a year or so ago and they were good - something has gone wrong. We sent our phone in over 2 weeks ago, they are not answering the phone and not responding to emails - only their automated system is working - so I'm guessing they are still accepting orders and taking people's money. I am seriously concerned about our phone now, I just hope we see it again.
DISCUSSING SERVICE DO NOT USE THEM !!!!! Waiting 2 months now no phone and no refund of 600 pound. Having to take it further..
Very poor service would never recommend to anyone again! Has taken nearly two weeks to get my money for my mobile which I still have not received. Take ages to return my email and no sense of urgency and low standard of professionalism. it More
Avoid! Worst company I have ever dealt with,
Advertised an ipad, which I paid for immediately, it never materialised,I never got the ipad,just lies and false promises.
so I cancelled order and wanted a full refund,
I was told upto 14days for refund,
14 days passed, more lies,
They then said I would have to wait for upto another 3 weeks, more lies,
All the time blaming covid 19 for staff issues in the accounts department.
It doesn't take 2 mths to refund money I'm not bothered how short staff you say you are.
Check out all recent reviews. It's all like this.
TOTAL SCAMMERS.
I have now got my bank returning me the money.
Thx for nothing Neil. X
Ordered a very good I phone 6s and it has been amazing. The phone itself is clean, clear and beautiful and no inner working problems. It s as if they sent me a pristine phone. Very happy with my order and would definitely go back.
Order: ID188432
Got a second hand iPhone 7, great price and condition. Delivery was smooth via courier and overall was a good experience. However I had to chase for the status of my order once I placed it after almost 2 weeks, which normally should be ok as the website says it takes up to 14 working days to deliver but I had to travel and wanted to make sure the phone arrived beforehand.
Mario Galindo
QMF ID: 248343
I bought the phone on 9th July. It has been 7 days now and I didn t receive the phone. I tried to email the company and hear what they had to say, no response. I looked at those reviews after I bought the phone and I just think they scam people. Will take the actions with the police and my bank to get money back as fast as I can.
Great mobile in perfect condition but delivery time and updates bad
I ve ordered an iPad over a month ago for my son, I got told it failed quality control and they where waiting for a replacement, at first they were emailing me back and now I get no reply.
They said they can t get this item any more so I will get issued at refund after 14 days and still waiting, no money in my account. I think my experience with them has been awful.
QMF Order ID247628.
Ordered iPhone 8+, arrived within 7 days and works perfectly. Excellent Service
order ID -
ID263156
Yes I waited .....
Not a shiny one from the second hand shop, that looks rough in 2 days, but a professionally reconditioned one.
Will definitely use again.
P.S use Twitter to contact QMF, must faster response.
They actually stuck to there 7 day dispatch time and I'm very happy .
Absolute rubbish company! Sent iphone 7 off to recycle and been two weeks now with no payment! They never answer the phone or reply to emails!!! Avoid at all cost
One of the best companies I ve dealt with
QMF ID: Mohammed Khadeem 225587
Do not use these people they are not what you think I ordered a phone from them by mistake and cancelled it the same day told me 10 days before I get a refund but still no money so said ok send me the phone I ordered still nothing they are a total joke email them 7 or 8 times no reply soon take your money but if you think you will get it back then you are wrong it has now been over 2 months with no reply useless lot
Bought iPhone 7 Black 32G for good market price and used Quick Mobile Fix partner DivideBuy to pay over 3 months interest-free. Phone arrived in perfect order and I've not found any fault.
The phone came supplied with a screen protector fitted with another spare in the case.
Also, a 12-month warranty on the phone and 3 months on the battery is also included with purchase.
I'll certainly be back for my next phone, goodbye 24-month contracts!
quickmobilefix.com