Quick Mobile Fix Reviews

I ordered an iPhone 7 plus on 27th February and expected the phone to turn up. 10 working days later I enquired to where the phone was as I had still not received it. I was told the phone had been delayed in quality control and would be another week. I waited and after a week still did not receive. I then emailed again and given the same generic email it had been delayed in quality control. I asked for a refund on 19th March to which they said I would have to wait 14 working days. That is today and still no money received. I am taking this further and pursuing this I don't live that far away and will personally go there even though they have already told me its not open to the public. I want my money back.

I don't understand how a company can advertise something they haven't got or is not the proper standard to sell. Surely they should go through quality control first before advertising them and be at the standard they should be to sell.

Stay away from this company whatever you do.

Order ID:201419
I have to cancel my order and asked for a refund before they have dispatched the item and they still have not responded. Would it not just be easier for them to return the money when they have said that they received the email?

Very pleased with refurbished good condition iphone - excellent value for money C Fryer QMF ID: 230013

TOTAL WASTE OF TIME!!! Ordered a phone, 16 working days ago still not been dispatched, customer service is horrendous no contact phone number so have to email only to receive copy and paste emails with generic content and nothing actually concerning the order. Also everything gets blamed on the dispatch manager! now waiting for a refund which apparently take 14 working days to process. After reading other reviews it's like I'm on for a fight to get my money back.... don't use this company very big chance you won't get your phone or your refund with out a 100 emails and stress.

Excellent price for my phone, payment into my bank account as promised. Would recommend to anyone if your wanting to sell your phone.

Good product, exactly as described and well packaged. Fast delivery too. Would happily recommend.

I ordered a phone on the 16/05. It has been over 7-10 working days since the order was purchased.

Right now I should be entitled to an explanation on where my order is but the customer service have been saying the same thing for the last 7 days, it has to go through the quality team before dispatch which makes no sense to me because the phones should not be published as refurbished for buyers to purchase if they haven t been through quality control and then... to make the customer wait upto 2 weeks and in many cases as reading through other comments longer time to receive their paid for phone is beyond me and the most dreadful service I ve come across in my lifetime of online shopping.

They do not have a resolution to resolve the matter other than waiting 14 days for a refund? But they are quick enough to take my money within a second? I would not be surprised this company is closed down by trading standards within this year.

Customer service all have to offer is that I will receive an email from the courier when the phone is being dispatched and they cannot give me a timeframe or date or even check up on the order?

Again sounds very wrong to me, don t do the mistake I did and pay for the phone and be tricked into a quick service because it honestly is the most anxious purchase I ve come across.

Ordered a pristine iPhone 8 from them. Couple of issues for giving just 2 stars. Firstly it says it takes 7 days to dispatch, it actually took 10 and when I emailed to chase I got a short, blunt email saying it takes 7 days. But it was in December so I can imagine they were busy so I ll let them off with that one.
However for me the phone they delivered wasn t pristine . It had a series of scuffs/scratches all along the bottom edge of the glass. Unfortunately as this was a Christmas present for my wife, and it turned up a few days before we flew out to Australia I had no choice and didn t have time to return and wait for a replacement. My wife immediately noticed it which was a shame, but ultimately she s happy to have a newer phone than she had.
If I had more time I d of returned the phone and complained.

Appalling service. Cancelled contract and requested refund. However, they keep saying I am to wait a few more days for a dispatch code and the delays are down to quality control. Nonsense. They clearly don't have the phones and shouldn't advertise them for sale in the first place. Off to raise dispute with credit card company and notify trading standards.

Although their payout is the highest and promptly transferred, you end up loosing much of this purchasing secure packaging (envelopes, bubblewrap etc) so that no further damage is done in transit, where as other recycling provide you with the the packaging not only the free post sticker

"QMF ID: ID227280" Marilill Suvi
Ordered a refurbished iPhone 6s in good condition. It looks new and unused and there are no problems with the phone itself so far. Great deal, great price. Only thing is that the shipment took a bit of time but it's said on the website it could take up to 10 working days so that's not really an issue. Worth the wait!

Quick delivery. Phone arrived in condition described. Pleased with service.

Very good experience, reliable and affordable.

QMF ID: 228050

Order Numbet. 174067. iPhone 6s
Phone arrived within a week Very good condition and working perfectly
Very happy
Would use Quickfix again

Came within the agreed timeframe and the phone matched its description in terms of quality and, so far, operation. A significant saving on a new phone.

Order ID213179

So bad! I ordered by iPhone 6s to get my screen repaired... THEY TOOK MY MONEY... no emails for the labels to send it off! Sent them emails no response. Phoned inI was number 31 in line! The only thing you do quick is take my money! This was on the 1st on jan

Order ID302934

Do not purchase from them.

I ordered a replacement iPhone5C at a reasonable price from Quick Mobile Fix, which was promised in 3-5 working days.

After over 2 weeks of ringing, being promised a priority delivery the next day, and no phone ever being dispatched, I'd had enough and cancelled my order (I suspect QMF sold me a phone that they didn't actually have). I was then promised a refund in 3-5 working days.

It's now 10 days later and, surprise surprise, I am yet to be refunded. I'll be taking legal action unless I'm refunded within 48 hours.

Really easy and no problems at all. Great secure service. WMF ID231131

DO NOT USE THIS COMPANY. Only give 1 star as can't give none! More than 2 weeks to fix an iPad screen and 3 weeks to repair a reconditioned mobile that failed 2 months after purchasing from them. Upto 30 minutes to get through to speak to anyone. Promised phone calls back with an update that never happened. Overall experience, very unpleasant. There are a lot of companies doing this, go elsewhere!

Would definitely recommend and use again! I have to say I was a bit dubious about sending my phone off for valuation and sale as you hear lots of bad stuff about people being ripped off or being offered less than originally quoted, and I've never done it before. However I was very pleasantly surprised to receive plenty of email communication which was very clear, and also to receive the amount I was quoted and within the 5 day limit. The packaging instructions were also very simple and clear to me. I look forward to using this company again and would also consider buying from them.

Product as described and works great. I emailed to check on delivery as it had been a few days and got a reply quickly to say it could take up to 10 days, which I knew when I ordered. Got an email saying it had been dispatched the next day and it arrived as planned the day after. Thank you!
Order number 183207

Appalling customer service. Wrong item sent, agents inflexible to the point that I'm wondering whether they are actually robots. They also use a courier that is horrible even by today's dismal industry standards. I suspect they may have genuinely good tech guys backstage, but they urgently need to sort out their front of the house.

Awful - avoid. Appreciate Corona makes everything difficult for business but taking that into account the experience of buying from Quick Mobile has been awful. Firstly they don't deliver remotely within their time frames. Then when you chase them up they slowly get back to you with another fictional date and so it goes on. then they make a promise on a refund (as you haven't actually received the phone you ordered). And hey presto, even after their own 14 working days to issue refund - why?, nothing. And yesterday discovered close friend is going through exactly the same uselessness!

DO NOT PURCHASE FROM THIS COMPANY. Original delivery of the phone was delayed. It then developed a fault after 5 months. I returned it for repair and it has taken them 2 MONTHS to do this. Their own stated time for repair is 5 working days - what a joke that they should call themselves Quick Mobile Fix!!! I requested a full refund due to the length of time they were taking, but they ignored this and just said they were very busy and it would take an additional 3 days. I have had to purchase another phone. If you try to call them they never answer just keep you on hold. I have raised a Section 75 Claim through my credit card. DO NOT DEAL WITH THIS COMPANY.
Funny how now that I have posted a negative review, they post a response advising they will look into it to ensure I don't have the same experience again in the future - What use is this to me as I will never buy anything from them ever again??? They have had the phone 2 months out of the 7 months it has been purchased and I had to buy another phone as could not be left without. Absolute joke of a company who do not care about customer's at all. I hope they go out of business asap.

Excellent service. The website was easy to use, clear instructions and options about getting the screen replaced on my Samsung Galaxy for a fraction of the price that I had been quoted elsewhere. Helpful customer service team and the phone was returned within 5 working days - well packaged and repaired.
Would thoroughly recommend.

I've had to iPhone 5s and both have been fab I bought the a class phones had no problems at all and delivery was fab.

FRAUD FRAUD FRAUD. Ordered two phones on the 30th August, 3 weeks no phones. Requested a refund, told another 14 working days. 21 working days gone and no refund. Have reported to the Police and Trading Standards. AVOID AT ALL COSTS.

The phone is great, as is the customer service but just a word of warning it takes over 30mins to get through to customer service on the phone, and emails take a while to be answered, a real shame as when you do finally get through the service is good - need to invest in some more customer service agents.
But product is great
Qmf ID 231173

Very quick screen repair. Good price and easy to use, thanks

A very professional, fast,efficient service. Phone returned in as new condition. Would highly recommend.

Sent my Iphone in for a new screen 4 weeks ago, still not received it back due to a backlog of work.

Ordered phone arrived very quick great condition thnk you

The WORST experience.

Not only will they keep you waiting for your phone.

When you receive it will breakdown and they take forever to answer the phone and even longer to send it back to you when you need it the most.

I ve long gotten rid of the phone as kept being returned with even more faults, I just got more annoyed when now that they ve sent me an email newsletter which reminded me of them.

GOOD RIDDANCE.

Steven Everson
QMF ID 225441
Ordered a refurbished iPhone 8plus from QMF. Received in pristine condition as advertised and within promised timeframe. Good service and value.

was told they was using genuine htc screens this was not true, after 2 months the screen became to touch sensitive, when I was on a call it would randomly write a text and kept going on to mute, in the end I went to htc and they told me More

Order ID: 210167
Amazing delivery and service but when I got the phone it was in immaculate condition outside but my mic plays up I did tell them straight away but they wanted me to send phone back so they could fix it but would mean I wouldn t have a phone for a few days to a week now I need the phone due to hospital appointments continuously

Purchased two IPhones for my daughters at a great price.

Ordered phone on 20 Feb with delivery said to be max 7 days later but they say they try to be quicker than that. Still no phone a month later, despite several requests, so we cancelled the order. They take the money off your credit card the instant you place the order but then hang onto the money for up to 14 days when you ask for a refund, which we still haven't received. I will never buy from this company again.

QMF ID: 226682

Great service, ordered I phone 6 for my son to replace his broken phone, really pleased with it and in great condition. Delivery could have been a bit quicker as took about 10 days and my son didn't have a phone during this time. Overall would recommend to others

Not Bad @ All
One year warranty
Finance Available
Always worth Checking CEX online (14 day no quibble online UK law returns plus 24 month (2yr) warranty) to be sure ur getting the best deals, altho CEX do not do Finance option but do currently Accept All Cards

I ordered an iPhone 7 for my son's Xmas. Was told it wouldn't arrive till January so I asked to cancel and have a refund.I was told it takes 14 days to process a refund so I told them I still wanted to cancel and I wanted my refund as I had More

12th Dec - 13th Jan. No phone and no refund. I ordered a mobile phone 12th December. Was promised that it will be shipped the next day. then another email saying we are working to ship it out today but today never came. By 23rd Dec 17 I was furious as there was clearly no phone coming so I asked for a refund. Now I'm back to square one. Your refund will be in your account today. but 6 days later and 6 emails later with false promises and still no sign. I've reported them to trading standards. I suggest if you have any issues with this company trust your instinct and keep chasing them as they will not honour their false promises. they waste your time and leave a very unpleasant shopping experience
13th January 2018 still no refund..stick to CAR PHONE WAREHOUSE

Phone arrived within time frame given. Suspicious about many poor ratings for sub supplier to QMF but so far phone has performed OK.

Do not order from this company. I ordered thinking it was next day delivery, only to get an order confirmation saying it would be up to 10 days..ok, so I've waited, ten days today, and no phone. I emailed them to complain, only for them to say it would be additional 5 working days, with no offer of a refund. I emailed back to say that I wish to cancel the order and have a refund, and I've recieved no reply. Terrible company, I now have a dissappointed child. My order number is ID184184.
Charlotte

I cannot rate Quick Mobile Fix low enough - I'm forced to give a one-star rating to leave this message. Our family has lost considerable time, money and patience with this organisation. I would also warn that components used in repairs are unapproved and therefore may not be compliant with applicable performance and safety standards.

Really disappointing experience.

Sold iPhone to company, but after they found a fault on the phone, they initial offer was lowered, and I rejected this amount, expecting the phone to be returned.

However after 3 months I have yet to receive the phone back. The customer service have been very polite, however there has been no update or response from the recycling manager and everything has been so slow. Even at the initial process they didn't get postage information or send a confirmation of my order number.

Very disappointed with the whole process and would like some sort of compensation from this.

I placed an order on 17th January late evening and next day morning on 18th I called them and cancelled the order it was not even dispatched. It took them 2 days to send me order cancellation email. After few days I chased my refund I was told check order email and web page according to there policy any refund takes 30 days so refund policy is 30 days
It s 16th March today and been almost 2 months I still haven t received my refund after number of emails I was told it will be in April after reporting to bank I was told it will be In March. I still haven t received my money back. They are breaking there own refund policy. So don t order it s nightmare to get money back and they will keep your money for long time.

Have purchased twice and both times the service and quality of phone has been excellent, will use again for sure.

Took a month of lies, appologies and ignored phone calls before contacting paypal, 2 days later i get a refund.
They advertises phones for sale on web site, yet cant deliver.
i dont believe they have the phones there selling what other reason could there be.
Stay well clear the companys a joke.

DROP SHIPPING

Said 7 to 10 working days for delivery but flagging covid as a possible cause of delay. 10 days came and went with no communication. I was told that covid had restricted testing capacity and was promised dispatch in 3 to 5 working days. 5 working days later, no sign of dispatch and no communication.

Now, other companies have adapted to covid in the 9 months we've been living with it. Not Quick Mobile Fix ('Quick' Ha ha! They need a rebrand). I suspect they dont have the stock they list. BUY ELSEWHERE.

AVOID at all costs...had to take to court after waiting 3 months for a phone that was never dispatched and then no refund!!! Do NOT listen to their pathetic excuses!! Con artists!! believe the reviews and avoid avoid avoid!!

I ordered my phone, 18th of May 2020, it s now June 5th, no sign of it, the emails I ve sent was answered by automated response, unbelievable. They ve got my money but no phone.. I am disgusted. Never again....

Been absolutely scammed. Took 3 weeks to receive a faulty and non 'as new' phone. Returned 6 weeks ago and still no refund. They literally never answer the phone. They reply with a different name evertime, fobbing you off for a few more More

iPhone 8 arrived in great condition and working perfectly. It arrived in the timeframe specified (although towards the end of it) but worth the wait. Very happy with the phone and the price I paid, thanks! QMF ID: 205667

do not use this 'company' my son ordered a phone, paid, it was never posted in august and still no refund. no communication phone number on website doesn't give option of msg or review, Promised refund on 20/11 and still waiting. pls dont lose money and time like we did....unfair and unkind people.

Ordered phone in early January and after 2 months still no sign of it. Corona virus was used as an excuse. Kept getting promises of quality testing and that the phone was due to be dispatched at "the end of next week". This was every fortnight. Never again! Luckily I used Klarna to pay so I was able to cancel before any payment was made. Use MusicMagpie.

I gave our daughter details of this place, oh how I wish I had not. From start to finish she was lied to about the time to repair the screen on her I phone 6, and the availability of spares. They claim to be a walk in service, that is a complete lie. It took nearly 6 weeks, she was then told they had posted it, they had not. She eventually went down there and got it back. Why they treat people like this is beyond me. They have a good advert, so they must survive on poor innocents posting their phones. I feel like walking up and down outside with a sandwich board warning people away. They really deserve minus 5 stars. AVOID, AVOID, AVOID,!!

Fast efficient service , phone was in very good condition

We wait ed 13 days for a new phone and then cancelled. They suggested it would be here in another 5 days but no guarantee. Customer service dreadful - no apology, wouldn t let me speak as they had something to say and then put the phone down on me: Buyer be aware 3-5 days delivering in the uk is a maybe,

Was a long drawn out process from start to finish. I sold 2 handsets both posted on same day. First one was delivered and processed within 2 days, payment took 8 days to arrive. Second phone took 20 days from start to finish. Processing is relatively quick but the payment process is a joke. Why does it take 8 days to do bank transfer. Learnt my lesson. Just because someone offers you a slightly better deal it s not always worth it.

Absolutely shocking. True to all the rubbish reviews. Do not even think about buying a phone from this company!

Quick dispatch time and phone arrived exactly as described.
Lizzy Ralph, QMF ID:229809

ABSOLUTELY APPALLING! I ordered an iPhone 6S on the 14th November 2017, from Quick Mobile Fix, which was promised in 3-5 working days. 2 weeks later the 28th November 2017, I received my order which was after me contacting Quick Mobile Fix, via online chat and numerous telephone calls. Extremely disappointed and dissatisfied that there was no communication in explaining the long delay to myself. Not good customer service at all. I suspect Quick Mobile Fix sold me a phone that they didn't have.

On receiving the iPhone, it needed to be updated with the latest IOS software, via iTunes, which then came apparent that the home screen button on the iPhone was not working, very disappointed as the iPhone was a birthday present what didn t actually work. I had to take it to another phone shop to get it repaired the same day, as my trust with the Quick Mobile Fix is zero. Another additional cost due to Quick Mobile Fix sending faulty goods out. Despite providing copies of payments made, no reimbursements have been received.

Quick Mobile Fix = Dishonest, disgraceful, immoral company. Quick enough to take your money, but unable to complete and fulfil orders.

AVOID AT ALL COSTS!

Still waiting for an order I placed 2 weeks ago! From the reviews here it seems cancelling the order and asking for a refund is even worse!

I will update my review when I get my order next week as it has been promised. Only other alternative is to file a fraud complaint. It is unthinkable that they are still accepting orders through their website for a product they can t deliver.

I order an Iphone X for my son, delivery process was slow. The phone didn't work, returned for a full refund, still waiting 6 weeks on !! STAY AWAY. ID303957

I dont know what to do on the packing it says charge for 10 hours its sounds a bit suspicious on a iphone 6

Bought an iphone 8, and waited the 10 working days. No notice of despatch so I contacted them. I was assured that it would be despatched in 3 -5 working days. Still no phone, so contacted them again to cancel the order. I have now waited 4 weeks for a refund, and am told I will have to wait another 4 weeks to get it. Don't waste your money.

Please please never use this company I'll warn you you'll regret it. I ordered a I phone 7 for my sons birthday on the 17th January and today it would be another week before it could even be dispatched so all in all a month near enough, now been told it will be 14 days for a refund. I recommend they drop the quick in the name because this company does NOTHING in a hurry you have been warned.

Akay Ali QMF ID 231204
This is the only place I buy from. The phones always are in great condition and the software is always running perfectly. Customer Service has always been fantastic and helpful to me.

Poor. My phone took 2 weeks to arrive, arrived with a faulty screen, as yet my return has not been processed properly and communication with customer services is sporadic

first time of I've used the service. Found it impossible to tell between a brand new iPhone and the iPhone supplied. Was perfect for my uncle who didn't need the latest and greatest model. Delivery time was spot on and the phone was up to date with the latest iOS, with charge. Would use again without hesitation.

Never use QMF, response time is awful and phone lines are never open... took 3 weeks to find out that they could not repair my device...

Christopher Ball. QMF ID 229381
Great service, item was in good condition as stated, delivery time was acceptable. Based on my experience i would recommend!!

Bought iPhone 8 Grade A

The phone is in excellent condition and works perfectly.

Delivery time was quicker than stated.

Overall an excellent product at a great price.

QMF ID 207978

they must be scammers. bought phone in November, never received it. asked for refund 3 weeks later. I was told mid Feb, now they said 23 March.

QMF ID 230674 Dele

WARNING !!! Stay away from this company!



Phone ordered end of April, +20 emails and as many different advisors later; no apologies tbh one person apologise for the delay because I asked for it, no phone and extremely frustrated with the 20min wait on the phone to not even be able to speak to someone!

I waited a month and on the last message an advisor told me that they would sent it again but the tracking number show no movement 3 days later.

Someone need to shut this business down!

#UPDATED REVIEW#

ORDER 196966
Not that this will make any difference to QMF as they seem determined not to pay anyone. Buyers please check out Facebook Page
Quick Mobile Fix - Customer Experiences and Issues before deciding to purchase.

AND thank you Google for a more realistic review score than Trustpilot ....

Phone returned unopened to QMF on 5th November ..... They say they are going to refund me on 18th December... Not holding my breath tho!!!
6 weeks for refund.... Wouldn't touch this company again even if phones were half price!!!

Free postage, Fast service & much cheaper than the high street prices, what more could you want?
I was a little worried at first, thought maybe its a fake company etc but bit the bullet as my screen needed fixing.. Spot on service though! Was really impressed :)

Incredibly disappointed by the service. Never received worst customer service. Been trying to get in touch with the company several times and no one ever seems to be available. I no longer want the phone I ordered, I would like a refund.

Stay well clear of this lot. Simply thieves! They don't have the stock and delay refunds. The owners are Ken Chinedu Emechebe and Leela Emechebe who are also directors of Universal Gadgets. I intend to take them to the county court if I don't get my refund. National Fraud squad already looking into these slime.

We have had the misfortune of having to use quickmobilefix a few times now (we're very good at smashing screens )
They have always been 1st class and the cheapest quickest and most efficient company out there.

AVOID THIS COMPANY. Literally the worst experience I could have imagined. Ordered refurbished iPhone X. Took nearly a month to arrive. Then days after getting it set up the battery was in shocking order, draining very quickly, the speaker was broken and the screen became unresponsive. I emailed and managed to get them to agree to fix the problems, sent off the phone and since then have had nothing but problems. They originally said it would take 5-7 working days to fix and send back, which then passed and when prompted was extended to 2 weeks. I was then told my case had been brought to management's attention and would be put to the top of the priority list, but still received incorrect information and didn't get my phone back for another 3 weeks after that, all the while me losing money on my sim contract and having no phone to use - v inconvenient. I then received the phone back and now 2 weeks later it is saying the battery needs servicing and that 'battery health is significantly degraded'. I dread to think what's going to happen next in terms of dealing with them. Wish i'd never bought from them.

Officailly being investigated by BBC s watchdog programme !!!!

Enough said !!!!

Not as advertised on their website regarding time scale for getting money for your phone. Took 2 weeks for me to get the money for my old phone but they were quick to reply to my emails

Placed an order with Quickmobilefix 9 weeks ago (August 2020) read other reviews and decided to cancel my order and ask for a refund. They still have not processed a refund and are not responding to my emails (30th October 2020). AVOID THIS COMPANY.

Amazing experience with the way my query was dealt with.

Awful company: ordered phone which came broken. Emailed and they told to send back for repairs with accompanying return slip (none provided). 3 weeks of back-and-forth over email trying to get them to send it to me again. They eventually did and I sent back - they have received it (can check with courier), but haven't sent phone back or any communication. Have stopped replying to my emails, online live-chat is never online, and when you phone up you're told they don't take phone calls anymore.

Joke.

Do NOT use this company.

I sold my phone to them at the end of February and still have not been paid. What makes it worse is that nobody is responding to me to give me an update. The only contact I have is someone on the live chat telling me she is looking into this. It has been over a week she is looking into this, how hard is it to trace a payment.

They have my phone and not paid me for this, this is disgusting behavior.

DO NOT USE.

Excellent service purchasing a reconditioned iPhone. Had cause to test aftersales too on finding the charger didn't work and they sent a new one very quickly.