3 years ago
Absolutely Useless
Absolutely Useless
I ordered an iPhone 7 from them on the 23rd November 2018. It took 20 days to process and ship, despite their guarantee being 10 working days. Ok. One, mistake, we can let it go. I then had to wait until the second week of January before receiving the phone that I had paid for. I was already not happy, and the most they offered was a 10 pound discount of their site. Furthermore, the screen on the phone was not working - half of the pixels were not functional - and it was not a Retina quality display. I thus sent the phone back, asking for my money back. The phone arrived back at their firm four days later, as opposed to almost two months to get here. It then took them 10 days to actually begin processing the device and prepare the refund, and they were always promising that it would be done by tomorrow at the latest . Now, over three months of waiting, and 80 emails to and fro, I have finally gotten my money back.
Furthermore, the customer service is appalling - if you want to talk to them on the phone, you literally have to take a day off work in order to have the time to wait in the queue until you can talk to someone. And that is if it doesn t cut you off when you are first in the queue.
I would absolutely not recommend QuickMobileFix to anyone unless hanging around and poor customer service is your thing.
Order ID 204398