Shocking service. I have waited over a month for a refund and have sent 20 emails. I still do not have my money despite numerous promises that it has been issued.
I definitely would not recommend this company.
Ordered a phone on 6th. Nothing has arrived. I have cancelled order but company does not respond to requests for information on refund. You cannot get through on phone as engaged.
I was a little sceptical about the website layout but ended being very trustworthy. Fast delivery and exactly what I wanted. Will definitely buy my next upgrade from these guys.
I guess you must close down or take serious action about your procedures, you are destroying your reputation, hundreds of bad reviews, you have received 3 stars in the aim to encourage you. I have realised everybody leaves you 1 star. Good luck
Terrible company. Over 2 weeks waiting for phone, still nothing! Customer service kept promising to send it. Now all I want is my money back
Bought this iPhone 5 to replace a newly purchased phone that had been completely destroyed. For a reconditioned phone it works perfectly well. Purchase to delivery was quick!
DO NOT BUY FROM THIS COMPANY!
ordered a phone which never arrived. Asked for refund and they said it will take up to 14 days to return to my account. Obviously another lie. I doubt I will see a refund either. Don't make the same mistake I did. How have they not been shut down yet?
Do Not Buy from these people! They send you faulty phones when you eventually get it! They do not reply to emails! They have no contact number and when you send back they do not refund I had to get my bank involved who kindly refunded me and took up getting money back off them! Scams and cons Don t BUY!!
Do not trust this company!!!!
They sold me a faulty I phone in June which I had to return almost immediately due to it not holding a charge. It was returned to me with the same fault - today I received a call saying that there is water damage to the phone so it is not covered by their warranty.
In short this is a company selling faulty phones don't waste your money!!!
I ordered Iphone 6. After contacting the company via email a few days after order asking when the item would be despatched, I was promised it would be Friday at the latest and on next day delivery. Well, come Saturday, still no despatch notification and then told due for despatch monday . Come Tuesday still no despatch. Customer services lied to me and that s never good.
The phone itself was good quality and had a new screen fitted. Shame the customer services can t sort themselves out.
Order ID: ID226819
Ordered a Pristine iPhone 8 on the 12th July and to date I just keep getting e-mail responses from them saying they will dispatch the phone as quickly as they can, which is ridiculous after nearly two weeks !
Let s see if they can deliver what they say otherwise it s off to the credit card company for a refund !
Great, fast service! Definitely using Quick Mobile Fix again !
Really easy to use, great price received and quick service. Would absolutely use again.
I ordered an iPhone 5s for my daughter it arrived after 3 days well packaged and looked like new both my daughter and I are very happy with it and it was a good price would recommend quick mobile fix
AVOID AVOID AVOID
I would give minus stars if I could. Absolutely incompetent company and staff. I ordered 5 iPhones for work on the 3rd July under the impression that they would arrive the next day or at least by the end of the week which I was happy with. A week later they had not been dispatched. Like everyone else has said, it is almost impossible to get through on the phone, probably because so many people are trying to complain. I finally got through to someone who assured me that they would be dispatched the next day. They actually were! Then one arrived on its own. Another call to them after hours of trying, she didn't realise that I had ordered 5....hence why only one had arrived. From then until the end of July it was calls going unanswered and emails back and forth trying to get them sent out to me. I spoke to another person who assured me they would be dispatched the next day (why did I believe him), and I had had enough. I asked for a refund multiple times, which they ignored. Emails and emails demanding a refund, to then receive an email back stating that the phones had been dispatched so if I wanted a refund I needed to return them and go through the process blah blah blah. Overnight delivery apparently. From Saturday to Wednesday...doesn't sound like overnight to me. They finally arrived today, nearly a full month after ordering despite proclaiming next day delivery on their website.
A shame as I've ordered from them before and it has been really good, but this experience has put me off and I will never order from them again, and I would NOT recommend anyone else ever use them.
At your own risk.
I wish there was an option for no stars. Absolute disgrace of a company. They will lie to you about a delivery date. They will lie to you about a refund. They will not reply to you. You will ONLY get a response when you ask your bank to retrieve the payment but even then this company will do everything they can to hold on to your money. When they email you, they don't even sign the email because nobody wants the blame for constantly lying to angry customers. I would highly recommend to speak trading standards so they can do something about this vile company. I now know it's better to pay the extra money and buy from a legitimate place rather than this disgusting company.
Ordered a phone 18th December advised dispatch would be within 7 working days then advised would be first/second week in january so cancelled my order. Was advised refund would be processed in 14 working days - I am still waiting!!! DO NOT More
There are some issues with getting through to the company. Phone numbers that leave you endlessly holding on the line and emails that don't seem to get to their destinations.
if I'm honest, my experience of customer service was dubious. However the overall manager, Samantha got back to me eventually and she was great. My phone arrived and was as promised (it's charging right now). I'll let you know once it's ready to use.
Update 27/11/17: Now on my second phone from this company. Again customer service is, at best, ambiguous. The phone took longer than expected to arrive but is now here today (after a little waiting) and being used. Will update later.
Scammers. I cancelled an overdue order from Quick Mobile Fix and still since 7th March have not received a refund. Looking into it, it appears I am one of many. Steer clear.
Im absolutely fuming with the service of receiving my phone back after repair been like 2 weeks and promised to be here today after a week of waiting for "special delivery" will be taken further if phone dose not come this weekend
Order ID221578.
A dog turd company.
Do not use this company. I bought a refurbished iphone graded "pristine". Within 9 months the on/off button had stopped working and the battery needed replacing. It took about three weeks before my phone was returned. They lied repeatedly when I chased it's return.
I've been in contact with them this week to ask why the phone now gets hot when using the internet and why they removed my screen protector when they repaired the phone. My screen is now damaged because I didn't realise they'd removed the screen protector.
They say they tell customers to remove screen protectors when returning phones, they don't.
You can call them and be number 15 in the queue or send an email. If you send an email they don't read it properly, they just ask non related questions or expect you to repeat yourself.
We have tried calling a total of 19 times within the past three (working) days, without a single response. Each time left on hold for several minutes, before we gave up...
Good luck to those trying to get through to Quick Mobile Fix. Hopefully you have a better experience than us.
great price excellent service, .really pleased had it for my 10 year daughter for Xmas. .order no ID201222 Natasha griffin
I ordered 'genuine' apple earphones from them - the reviews for this business were good, the delivery was quick but once I had used my earphones I realised they where fake after comparing the sound quality to real ones; and that only the right earphone worked. customer service were also quick to respond to my complaint, I asked for a refund but apparently I would have to send back my product so they can 'look into my claim' before sending a replacement. Unfortunately I won't be wanting another pair of fake earphones. Won't be ordering from them again.
Update: the input jack has just fallen apart.
Refurbished iPhone 6 came in mail after 2 weeks and worked for a week before breaking even though it was apparently grade A quality. Couldnt return in post as it costs 50e for courier service. Not much help on the phone trying to deal with this issue.
Very good service. Phone excellent condition. Fast delivery. Would highly recommend
Ordered using next day delivery and they forget to send the phone. When phone did arrive it was a different colour to what was ordered and it did not charge so I had to return it for a refund. Very poor.
Order id: ID203292
Name on order: Nora pearce
The given delivery time is 2/3 working days but actually it's 12/13 days they just forgot to put 1 with 2/3 .
I bought an I phone 4 as I needed a cheap phone ASAP as my current one had broken. The prices on this website are quite reasonable and they have a good selection of products, there is a bit of a wait to receive the product but that wasn't a problem and it does state that on tr website. The only issues I had were that my phone didn't come with a charger and wasn't charged when I received it. I had to go out and buy a charger which was difficult to find as not placed have chargers for iphone 4 anymore I was lucky enough to find one but it would have been good to have received one with the phone or atleast receive a fully charged phone. Overall though the phone is pretty good it was like brand new, it came with a screen cleaner and a nice little phone case and came earlier than expected. I would buy again from this site but my review would have been higher if it had a charger.
Fast and reliable. Product delivered as promised within 2 days of order.
QMF Order 228397
Absolutely POOR SERVICE on delivery, it s been over 15 WORKING days now and I m still waiting on my order to be DISPATCHED!!. This is an absolute joke, I was told the delivery time was between 7-10 working days. I would definitely not recommend THIS company to anyone just purely to POOR CUSTOMER SERVICE and absolutely poor turn around with the delivery times. They can t even be bothered to put my order on a priority list. It s absolutely shambolic and DO NOT RECOMMEND IT. You would be much better of paying a little more from companies like giffgaff and get next day delivery and good service that this shambolic Mess!!!!
Don't use this company - took threats of Small Claims Court action to eventually get the money they promised for recycling my mobile. Constant excuses about phone lines being down or IT issues for 4 weeks. Please do some due diligence before using them so at least you aren't surprised when you are ripped off.
Avoid at all cost Worst experience I ever had with any company I have ever dealt with.ok first I placed an order for I phone 7 plus I never received any phone I contacted them after 2 weeks they said It will be shipped next working day More
ABSOLUTE JOKE.. DO NOT ORDER! STILL HAVEN'T RECEIVED MY GOODS AFTER 2 WEEKS AND BEING TOLD TIME AND TIME AGAIN THAT MY ORDER WILL BE DISPATCHED ON A DAILY BASIS. I HAVE REQUESTED MY ORDER BE CANCELLED AND TO BE REFUNDED ON NUMEROUS OCCASIONS BUT WITH NO JOY.
STAY AWAY!
AVOID AT ALL COSTS, absolute sham of a company , ordered a phone 6th sept, they couldn't fulfil order so I cancelled it on 16th sept . Email after email after email finally got a refund on 17th October.!!! Had to get visa disputes involved and contacted trading standards too . DO NOT ORDER FROM THESE
Everything excellent, just could be quicker on delivery (10 days ish). But very very happy with service and quality of phone.
Ordered phone on 3/12/17 constant excuses why phone has not been dispatched. Cant get through on phone number always engaged. This is a christmas present for my daughter and cant afford to get her anything else. Shame on this company. Avoid using them.
Sold my iPhone 6s and received bank transfer in a matter of days. Really simple process and they even pay for postage. Would recommend and use again in future. Many thanks
Delighted with phone but takes about 2 weeks for delivery
Phone didnt arrive after specified date so cancelled order. It took many months and a threat of legal action before finally got the money back.
Extreme disappointed with customer service and order- place order on 18th oct 2018 and after 22days still no sign of phone and you can not get thru to phone - no one will answer call
I ordered an IPhone 6s nearly 3 weeks ago and I still haven't recieved it. I had to email them many times and I would just get told different things like the tracking info, which wouldn't work, your item has been dispatched by APC etc. I've even called APC many times and they haven't recieved the item at the delivery depot either so I don't know if this is a scam but I will going to my bank to get the money back.
QMF id: 240830
Product came quickly and was as described it works perfectly had no issues whatsoever would definitely recommend
Joke.
Order was received roughly mid last month. Have been told FOUR different things via email. It s now the 20th ( a month later ) and still not received my money for my phone I accepted their offer for. Have been told I would receive money in 2-5 days, 5-10 days, to then being told it would be in my account no later than the 18th, it s now the 20th... and being told itll be in my account by the 26th, never dealing with this company ever again. Would not recommended.
Every time I ve emailed them I have been told different, and promised countless times which then falls through. It feels like I m being scammed.
Order 6B8E88
Great site, the phone that i wanted at the price that i wanted! Next day tracked delivery and also the option to finance the phone. I would definitely use again
Shocking experience.
Impressive selection of phones, however having placed my order I had had no notification of dispatch. Having contacted customer service I was told the phone I had chosen was not in stock and would I like an alternative colour. I did this only to be told that wasn't in stock either and that my original choice would be dispatched sooner. This took 2 weeks of having to wait for the 24hr delay for responses to emails. Eventually I was fed up of being messed around.
On the Friday morning I asked for my order to be cancelled and my money refunded, an agent event replied to this email, yet the following Tuesday I receive an email to say the order has been dispatched! I refused the delivery and told them I no longer wanted the phone and instead wanted a refund, yet I had 2 weeks of attempted deliveries. Eventually they got the message and had the phone back. I am now on working day 18 and still awaiting my refund. When I chased my refund on day 10 the customer service agent got quite sharp in their reply and told me to wait until day 14. Well still no refund and it's day 18. Apparently it's been passed to finance to expedite but I am not convinced. Totally shocking firm - they should not advertise stock they don't have, they should respond quicker to emails and refunds should be quicker.
I'm glad I paid by credit card as I will be contacting them under Section 75 follow this up. My order number is 175108.
Great service & great company couldn t recommend it enough!
I ordered online and only after I paid was it made clear that it was up to 10 days for despatch despite it being advertised as next day.
I then tried to cancel the order, no one responds to emails or phone calls for days. Almost two weeks later I got an email saying that my phone was being despatched despite sending several emails to cancel it.
Then finally I was told that its up to two weeks to get a refund, no sign of it yet 2 weeks on.
Update: I got back to my office after a holiday and they have delivered the phone. No idea how long this will take to resolve as as usual no one is answering the phone.
Another update:
Further Update.
Its now the 20th November. A month ago I decided to drive to their office and return the phone BY HAND directly to their customer service manager. Its only 20 mins from my house so seemed better than posting it. He assured me the refund would be coming soon.
That was the 16th October. I still don't have a refund. They said it would be 10-14 working days. I gave them 20 and emailed again. This time they said that the refund needed to be by bank transfer as their payment provided has changed. I sent my bank details.
A week later I get another email saying I need to send my bank details.
I've had enough, thank god I bought this with my credit card and HSBC can pursue them for a refund on my behalf.
AVOID THIS COMPANY AT ALL COSTS!!!!! SCAM, SCAM, SCAM.
Scam!
My father ordered a phone and it never arrived. Several chasers later still no refund - had to get a refund through the bank!
Not worth it people! Check out the other reviews! Stay safe peeps.
The company should be ashamed of themselves!!
I would strongly advise against using this company. I made a payment for an iPhone 6 on 20/10/19 which never arrived. Initially when I emailed I received a reply to say the order would take another 2 weeks, but nothing arrived. I cancelled my order on 4/11/19 and asked for a refund. I was told to wait 14 working days for this but no refund came.There is no phone contact for the company and after sending numerous further emails, to which I received no reply, we went to the address in person.You are unable to speak to anyone face to face but can reach someone over an entry phone. After this visit at the beginning of December I finally received the refund on 18/12/19.
The main difficulty is that you often cannot get hold of anyone via email and there is no contact number, and the building is open during office hours only so it requires time off work to go there in person to follow this up.
Very pleased. Bought refurbished i phone 6. Received phone very quickly with tiniest marks. Thank you.
Very disappointed. After few weeks from time when i asked for refund still nothing. This company tried to still my money from my account yesterday again! I been so lucky that my bank block this transaction and call me stright away. Never buy anything from them!
Sadly I didn't see the reviews before purchasing. I ordered an iPad which was advertised as being in stock (4 in stock it said) and that it would be dispatched within 10 days. That was a month ago.
I spoke to someone and got through quickly after 8 days and he said we've a 'within 10 day policy' so just wait. After that I couldn't get through again on the phone. I emailed and they said they're experiencing delays and would I like a different color. I said no and they said they'd dispatch the one I ordered at the end of the week. That didn't happen so I emailed again. They responded saying they have a delay and would I like a different color again. I said no and they again said end of the week. That has not happened and now they're saying to wait. Been over a month now. VERY disappointed
The worst company I have EVER dealt with. Customer services team fob you off with misleading information with regards to order dispatch date. It takes 50 minutes to get through to the customer services team via telephone.I am now 4 weeks More
"QMF ID221919"
Quick Mobile Fix deliver a great experience. The phone has arrived promptly and is exactly as described. Very helpful Staff replying to emails in no time. Highly recommended !
Absolutely awful experience. Over a month for phone to be despatched. Customer service is terrible and my communication was ignored. When it got to one month of waiting I requested to cancel my order but was ignored. They eventually sent my phone without any acknowledgment. I will never use this dreadful company again as this was the worst ever online shopping experience of my life. Please be warned. Unfortunately Google does not allow zero stars to be left for a review.
Brilliant company, quick replies and fast despatching item.. Very pleased.. Deff recommend
DO NOT USE THIS COMPANY i bought a refurbished phone that never worked I sent it back and have never received a refund after months and months of being fobbed off my e mail with one excuse after the other I am now taking advice from the citizens advice berau and if necessary will take court action
Iphone 7 C grade arrived promptly with a very minor scratch on the screen, all works ok so very happy.
Ordered a phone 3 weeks ago and still haven't received it. Very poor customer service. Have sent 5 emails and only heard back once to ask me to be patient! Tried to cancel my order but no response to my request.
One star to this company is to much. They are same as scammer. Just avoid them don't buy any phones. I bought phone as Christmas present. Phone was faulty. They asked send it back. I used their instructions and sent it back. I wait over a week, no confirmation. Then I email by my self. They try claim it as haven't got my phone. After I provided all proof that they have received phone back, then they agreed and confirmed. End guess what, they gone. Now it's nearly two months they got my money and phone, and ignoring all my emails. I bought the phone through DivedeBy finince company they try to help me, but looks like quickmobilefix ignoring them too. So now I have contacted my bank and investigation have been opened. So hope they be able to help me and get my money back. So please don't order from them, otherwise you will be robbed like I was and many other people. Do first a few research and you will see there is a lot people who lost phones and money.
As described and friendly customer service
Maaria Razzaq QMF ID:224388
Good service and although item described as refurbished in 'good condition' ; I would describe it as 'perfect', totally unmarked. Indistinguishable from new.
Worst company I have ever used. Please do not waste your money with this company they do not deserve it. Very poor customer service. After nearly 3 month of chasing a refurbished phone to be returned, as it was sent out faulty. I ended up having to open a dispute with PayPal to return my money. This company has no interest once they have received your money. Please please avoid. This whole experience has been very stressful.
Worst service ever stay away from this company!
phone had a problem on the first day sent it it back and I called them asking if it will be ready before my holiday and a person said yes and the nearing close to my holiday a person said it won't be ready by my holiday!
They are liars and scammers!
QMF ID= ID222988
Excellent service order was fast and efficient would highly recommend ordering from this reliable site !
Flipping Terrible!!
Ordered in 17th March.
30th March, NO sign of phone or an email to tell me there were delays. You can't speak to anyone other than by email or "chat" and they took much longer to answer than they quoted.
I was told there was a delay at QC and the phone should be despatched in the next 5 DAYS! Although they can't guarantee this 100%! I can cancel and get a refund but this could take 14 days! So that's a month with no phone and no money back
I mean, WHO ARE THESE COWBOYS?
Never Ever again
LAURA ORR
QMF ID229877
Like all the other reviews the wait was a little long, I had to wait ten working days......however when the phones arrived they were in fantastic condition looked liked new.
My advise email to communicate with them and be patient I may just be a very busy time of year!! I would recommended the company and product.
Thanks again Quick Mobile Fix :)
Laura
Order 183985
Overall satified with the price and condition of the phone, could be a bit more clearer about the shipping time BEFORE the order is place as this helps to manage customer expectations, maybe offer a quicker dispatch time for an extra fee, had to call and email several times to get clarification.
Some staff are friendly and some other not so much
I ordered a phone on 26th May 2020, heard nothing so chased them 2 weeks later, they couldn't tell me when my order would be ready or my phone dispatched. I asked for a refund which they said would take a maximum of 2 weeks - I'm still waiting.....I've had to chase them at every step, they reply but communication is extremely vague and unhelpful - Coronavirus seems to be used repeatedly as an excuse for their awful customer service. I have been promised I'll have my money back sometime in August, I'm not holding my breath - this company is not to be trusted.
6 weeks with no repair.. (Order ID124369)
I sent my phone into Quick Mobile Fix on the 22/09/17, they acknowledged receipt on the 25/09/17.
I requested additional repairs when they listed the areas of damage. I originally ordered only a front screen replacement.
Emails were sent back and forth, as well as a few telephone calls which were pointless. The customer service team are unable to speak to the technicians, they can only send them emails.
On the 13/10/17 - SIX WEEKS after they had received the phone no repairs had been carried out and I requested the phone be returned to me.
The ONLY positive thing I can say about this company is that they did give me a 100% refund without any argument.
Literally feel conned. Never sent phone and still waiting for a refund. Can never speak to anyone and have to rely on email where you just get many excuses. Avoid at all cost.
Order not fulfilled, terrible customer service... can take up to an hour to get through, cancelled order in the end... hopefully refund process is quick.. will update.
I bought one phone and had no issues it arrived within the timescale, two weeks later I purchased another phone ID299696, this however never arrived after 15 days, after constantly been fobbed off as to when it was coming I decided to cancel the order!!
I am currently still waiting for my refund, sorry but it doesn t take 14 days to refund someone s bank!!
Now I know they will be short staffed but even working from home it would be possible to transfer money.
Latest Update - After much wrangling, they agree to refund me for the phone having supplied two faulty phones in succession. They acknowledged receipt of the 2nd faulty phone on the 29th of May and undertook to provide a refund within 10-14 working days (of course this could easily have been achieved in less than 3 working days). 18 working days later and still no refund. It is now over 3 months since I placed my original order with QMF, and despite supplying me two faulty phones, I still don't have my money back.
I bought a 128gb iphone 7 from this company. It took 3 weeks to arrive. When it arrived there was a screen fault which caused it to become unresponsive and completely crash the phone, 4 or 5 times a day. I tried all of the usual things, updating ios etc. etc. but nothing worked so I returned the phone which was replaced without quibble, but took a further 3 weeks to arrive. The second phone arrives and this has a different screen fault, where sections of the screen do not respond correctly, so scrolling does not work properly and the screen responds as if you are tapping on it rather than scrolling it. I tell QMF that I have had enough, two phones and 2 months after the original order was placed I still don't have a working phone. They tell me to send back the phone that I received 5 days earlier so that it can be repaired. I tell them that I want my money back as they have failed twice to supply me with a working phone. They offer a replacement. I want my money back, I don't want to wait another 3 weeks to get another potentially faulty phone, and so am writing this review.
(ORDER ID 209058) Give this company a wide birth. Ordered phone on 7th december. Said it would be 10 working days. Got email to say item dispatched. Then get an email to say oops that was a mistake. Emailed back to ask when item would be dispatched and got a reply to say dispatches would continue again from 27th December. There replys to emails r what i would expect from a bot. Do not under any circumstances use this mickey mouse outfit. They have ruined one persons xmas in my house. Had to give them 1 star to be able to post this comment but they do not deserve this 1 star..AVOID AVOID AVOID
AVOID AT ALL COST!!! This company is absolutely horrendous! Was due a refund weeks ago because they were incapable of getting my order to me within 3weeks. Still not had a refund, but luckily I raised a claim with my bank who have sorted this and I have got my money back. DO NOT USE THIS BUNCH OF THIEVING SCUM BAGS!!!
Phone came in condition described. Perfect. No hassle.
Sent my iPhone 5 off to be fixed on the Friday and it was returned the following Tuesday. Really nicely done and well packaged. An excellent service. Highly recommended!
This is a must, repaired my two ipad's within two days. Sent back with excellent packages, even a free ipad cover was included. Im now sending my phone and another ipad, as this is an excellent service.
I would have given this company ZERO stars but this review site will not let me! They take credit card payments for goods they don't have. Their phone service is none existent as it is permanently engaged. When you finally get through they make hollow promises then an hour later advise you, by email that there has been another delay of 3-5 days. When you cancel the order they say it will take 3-5 days for a refund they should not have taken payment for in the first place.
Still no refund a month later Order ID 141657 reporting to my bank the money has effectively been stolen.
I purchased an iPhone x in February 2020. Was told delivery would be in 10 working days, the 10 working days can and went no phone. I contacted this company who informed me that there was a delay with dispatch and that it would be posted out the following week. Still no phone appeared. I asked for a full refund which they stated would be refunded in full within 14 working days. That's now come and cong and now they are saying it's due to staff shorted. And that they will raise this issue with there finance department and will refund before 27th April . . . .are you kidding me. I've now reported this to trading standards. Seems like they take your money and have no intention of giving me a product or a refund. All of my daughters birthday money lost.
Fast turnaround, posted phone needing replacement battery on Saturday and was returned extremely well packaged on Thursday. Effortless.
Terrible company. Ordered a phone from here in mid March. Received order confirmation stating that my order should be dispatched within 5-7 working days. I had not heard anything since, despite contacting the company since enquiring what was wrong - absolutely no response from them. They really do appear to be a company that does not care about how they treat the customer, once they have your money, they will do as they please. If you would like to be guaranteed to receive goods you pay for, I advise you to NEVER order from this website. There is no guarantee you will receive what you have paid for, and there is no guarantee that they will care enough to respond to you. To further this, they will make you go through complete hell in order to have your payment refunded. I am currently in the process of trying to get a refund now, but with their lacklustre service, it's proving rather tiring.
Abysmal service. I bought an Iphone 7 which took nearly 3 weeks to arrive and after 13 days, it died. I returned it and when they eventually sent it back to me it still didn't work. I told them I wanted a refund and they gave me a return label. They have had the phone back for over a month, and there have been countless emails between us yet they are still giving me the runaround. Aparently I still have another 14 days before they will refund me. They have had my money for 3 months. Anyone thinking of buying from them I urge you to avoid at all costs. Look on Trustpilot and there is also a facebook group with many more unhappy and furious customers. I wish I had seen it all before I ordered. Dreadful experience.
1 hr response? OK then. Ordered a phone from these expecting them to be like a normal company who would send within a day or 2 but got an email saying within 10 working days. This wasn't mentioned before they took my money. Have tried to call and the line is constantly off the hook and emailed and tweeted with no response hence the 1 star review. AVOID AT ALL COST.
Edit. 9 months later I still haven't received a refund from this company. I am now told i will get it on 4th March, When I asked why it's taken so long I'm told you can't bypass the finance department. Currently seeking legal advice. Avoid avoid avoid. Absolute sham of a company. Watchdog got in touch they are that bad.
STILL WAITING FOR A REFUND HAVE BEEN PROMISED ON 3 DATES THIS MONTH BUT THEY WITHOLD MY MONEY. WILL VISIT SOON IN PERSON.
My partner ordered a refurb phone because old phone was on the way out. Then we waited and waited. Tried calling them but they never pick up. We are now 14 days + in and still waiting. In today s world there is no excuse for these long delivery times unless you are selling stock you don t actually have. I ve never written a negative review on a company in my life, but felt compelled to warn others. Quick mobile fix, what a joke.
Please pay a little more, knowing you will actually receive the products you have paid for.
You have been warned!
Reply to comment below
ID 197401, whoever is sat replying to negative feedback. Perhaps you would be so kind as to pick up the phone we have paid for, put it in a box and ship it please. Thankyou
Delivered very quickly, condition was brilliant, almost like new. Excellent value for money.
Would definitely recommend having a look before buying a new one.
Communication was good, and returns available if unhappy.
Order I.D= 315782
This is the second iPhone that I have bought from Quick Mobile Fix - both transactions were completed quickly and without hassle and exactly as advertised. Good experience
I am been left waiting for the phone I bought for more than three weeks, at my third complain they are just able to say they forgot about my order and they ask me to wait for another week as they need to perform a quality check on the phone.
Unreal!!!
Quick, easy transaction. Prompt payment. Competitive rates.
UPDATE: In response to their reply to my review-
No investigation is needed i have provided images and your colleague has admited neglegence in an email to me. I dont trust you to take my phone back.
PLEASE SEE COMPANY UNIVERSAL GADGETS FOR HONEST REVIEWS- THIS IS THE SAME COMPANY BEFORE THEY HAD TO CHANGE THEIR NAME DUE TO BAD REVIEWS, ANY GOOD REVIEWS HERE ARE FAKE
AVOID
Sent my phone in for repair- they had it for four months!!! Emailing them every day getting the same copy and paste response I said "where is my phone, send it back to me!
I receive my phone back and the back panel hasn't been attached.
When I email them to ask why they have shipped me back My phone...wait for it...I get this email
"
Adam (Quick Mobile Fix)
Apr 21, 12:07 BST
Good morning James,
You had requested to have your device sent back.
Kind Regards
Adam
Quick Mobile Fix"
In what world would I want it back broken.
By the way, when I sent it to them the back panel was not removed, they have opened my phone and not even sealed it back together before shipping it back
I will update you guys as to whether they refund me but so far they haven't even OFFERED
Leah Williams QMF ID211083
Awful service, wouldn t use them ever again. Phone not as described at all, customer service very poor, could not get a straight answer from anyone. Had to go through PayPal to get money back as phone was not as described, faulty and stopped working after a week
quickmobilefix.com