I bought the phone on 9th July. It has been 7 days...

I bought the phone on 9th July. It has been 7 days now and I didn t receive the phone. I tried to email the company and hear what they had to say, no response. I looked at those reviews after I bought the phone and I just think they scam people. Will take the actions with the police and my bank to get money back as fast as I can.