I ve ordered an iPad over a month ago for my son, ...

I ve ordered an iPad over a month ago for my son, I got told it failed quality control and they where waiting for a replacement, at first they were emailing me back and now I get no reply.
They said they can t get this item any more so I will get issued at refund after 14 days and still waiting, no money in my account. I think my experience with them has been awful.