Quick Mobile Fix Reviews

Got two gears, totally worth money. Pristine condition is literally as new, astonishingly. Order ID ID254520

Very Bad.. three months waiting to get my refund still waiting , i hope get my money back . I have returned my parcel and they confirmed all ok refund will be in my account within 3 working days but it is now three months no funds in my account, just received it will take 28 more days what a joke.

Worst "company" ever!!!! This is a total con. Do not use. I sent my phone off over a month ago and still have not receive any payment or mymy phone back and no word of what has happened, they have stolen my phone!! Absolute joke of a place.

Sold an iPhone 8 to Quick Mobile Fix, shipped to them on Thurs, they confirmed receipt on Mon, acknowledged that is passed inspection on Tuesday, confirmed the payment on Thurs and a payment date of the following Tues. Received my payment More

Worst experience i have ever had buying a phone. 5months and still i dont have a working phone. Dont buy from them!

After returning the phone twice they shipped a phone that had a broken screen. It could not possibly have been done in transit. No damage to the box and it was really well packaged. Returned it a third time and received it back and the camera still doesnt work. They said they had fixed it the 2nd time they fixed it. No surprises they havent!


in Feburary 2018 and they have never supplied a working phone. They also refuse to refund my money! They are a dreadful company who behave like its the customers fault they haven't supplied what they committed to.

DO NOT BUY FROM THEM. I HAVE HAD 7 MONTHS OF ARGUING AND STILL HAVE A PHONE THAT DOESNT WORK!!!!!!!!!!!!!!

I am so unhappy and hope you don't suffer the way I have. Don't buy a phone from them!

Please avoid this company. I ordered and paid for a phone 5 weeks ago and am still waiting for it to be dispatched.

Still have not received a phone ordered over three weeks ago. Any emails to customer service are replied to with the same generic emails that many other reviews are reporting citing reasons of testing, shipping and supply problems. The phone I ordered has still been listed as in stock throughout the entire process. I would cancel the order if I could. Don't use this company, they have terrible customer and do not fulfill their advertised service.

DONT USE THIS COMPANY!!!! Firstly there is nothing QUICK about it, now refusing refund, sent over 20 emails and now having to go through trading standards. You have been warned !!

AVOID !! Worst company I ve ever dealt with.

All in all it took me 2 months to get my money back through PayPal. I never once to this day had any contact from Quick Mobile Fix.
They never ever answer there phone it always gives a busy / engaged tone and never respond to emails I can t believe they re still aloud to trade.
Scum is the most fitting description I can think of, total SCUM.

I have bought several items from Quick Mobile Fix all have been good quality and good value for money

Avoid this company at all costs. My order number is ID221264 I have been waiting nearly 3 weeks for an iPhone to be dispatched. After contacting them several times, they fobbed me off by saying "it will be dispatched within the next 48 hours." Surprise surprise this never happened. They also gave me different excuses as to why there is a delay, firstly "quality control issues" then "a high influx of orders." When you try to call them the phone just keeps ringing for ages. I have finally decided to cancel the order altogether - I can only imagine how long it's going to take to get my money back... I'm also almost certain that all of the good reviews are fake. DO NOT USE THIS COMPANY!

what a dreadful and hopeless company this is, my advice is stay away from this company at all cost's

Phone arrived within the promised ten working days, nearly new condition, few very minor marks on the edge, works fine, very pleased!
QMF ID 241653

Reported to trading standards. Zero response when I paid for an iPhone 8 stating 10 working days delivery time - which they didnt meet and didnt report. The moment I sent an email threatening going to my credit card company I get a response saying they are now forced to refund me and cancel my order - and I will get a refund in 14 working days if coronavirus doesnt delay them further! Absolute scam - clearly going under. AVOID!

Phone arrived after seven days, but was faulty. It has been back in the workshop for a week so far. Still no word. Disappointed, but hopeful.

DO NOT USE THIS COMPANY! They have taken my money and 2 weeks later still no iphone! Absolutely disgusting.

Bhavin Patel
Order ID: ID231403

I ordered and received a iPhone X 64gb in silver. Was the best price around and came on time. The phone came in a very good condition as stated. Very happy with the service provided. Highly recommend.

I was really impressed with the speed and communication i got with the company. I was a little wary as the price was the best I could find for an iPhone which always screams scam to me but the phone arrived quickly and as described and I've had no issues so far. Great company and really competitive prices.

ID255571

ordered a phone on 4th aug, phone never turn up and after a number of phone call and email saying it would be with the the next day still no phone so i cancel the order for a refund this was on the 23th i then had to ring again on the More

Very good service really quick delivery
QMF ID:228907

Ordered two ipad air, received within the 10 day guarantee, ipads look fine and work well, so far so good! Would recommend!

I can not express what a shocking service this is. We have used quick fix previously and had no issues but over the past few months this service has become unreliable, absolutely appalling customer care and not delivering the goods.
We are currently waiting on a refund (now nearly 2 months later)for a device that was ordered mid December and never sent and now waiting for a repair that has failed to needs be re done.
The communication is so poor. I would absolutely urge you to not use this service unless you have time on your hands to waste chasing your device or money!!
Please note, this does not deserve 1 star but you cant post a review without one.
QMF ID 210006

Great service via email, still waiting for my refund as the goods arrived too late.

QMF - ID 211242

FRAUD. Good reviews are definitely fake. Don't buy anything from this shop. Please learn from my mistake. I ordered an iPhone, but nothing was sent for two weeks. I emailed them, and they finally told me my payment was flagged as high risk, which never happened to me before. I thought my payment didn't go through. So I tried again, and they told me the same.
However, it turned out that my payment did go through without any problem. So they got my money TWICE and didn't send me a single phone. I called them, but they refused to refund me saying it's a fault of my credit card which is NOT.


Seeing the number of people who haven't got either refund or phone, we can actually make this into a class suit. It's such a fool of me that I didn't check this review feed before the purchase.

I bought 2 IPhone 7 plus mobiles with one working perfectly but the other had an issue with the speaker and microphone. This was quickly rectified with free shipping and the phone returned within 5 days. Overall a very good experience and would recommend and use again

well id like to say ive been in contact but im trying to actually contact you about an repair i may send to you and to purchase a refurbished phone . But your phone keeps cutting off ..?????

Please : DO NOT BUY ANYTHING from this company , they are a scam. I bought an iPhone on the 22nd of December last year & it hadn t come. They barely responded to me , even when they replied it was vague messages. I have requested my refund back and they said 14working days still haven t gotten my money back. I have alerted my bank requesting for a deposit through them and I would also be making a police complaint. They are a fraud , do not order nothing from them. Their website deserves to be shutdown false advertisement.

Iphone 7plus came wot they said 0pVery gd cheap very fast service
ID267476 clair scottt

ID232275
still waiting its been over a month but ive ordered a phone before and it was great

Grace Johnson
QMF ID: 226020
After reading some reviews was a bit worried but called a couple of times and the customer service was really helping in explaining how and when I was going to receive my phone. The price is amazing and the phone works like brand new. Will definitely purchase more items in the future.

Returned an item and was told that the refund had been processed. I was then told to wait 7 days, then 14 days. Now there telling me to wait more than a month. SCAM

An usually 12 day wait before the phone was delivered however very happy with good supplied, excellent value

Ordered an iphone6 plus on 2nd December and money was taken straight away. After 4 phone calls - average waiting time 20 mins - I have received 4 guarantees of despatch. Unfortanetly my phone has not yet been despatched It is a Christmas present for
My daughter and I still have no idea if this will arrive in time. I have tried to speak to a customer rep who incidentally promised a call back yesterday which didn t happen. I have been ringing since 9 am and after waiting 35 minutes was disconnected. I am now unable to contact anyone as it is permanently engaged. DO NOT USE this company. I will be seeking a full refund if my phone isn t despatched by 12 pm today. Do not need this stress at Christmas time. VERY DISAPPOINTING !!!

Would not use or recommend this company to anyone. I sent it with Bluetooth problems and came back still not working and also with the sim card not working. Been sent to them 3 times now and still not working. Also sent a friends phone for new screen and looks like came with finger prints on inside of the screen. Its they are happy to tale my money and not do repairs as its worse now than when sent it to them in the place.
Would rather put no stars but lowest is one.

Bought 2 iphone 6's and i can honestly say they have the best customer service both were under warranty 12 months one had a small problem thought it was the software to start after 6 months i contacted them cause the problem was happening still and emailed them and they sorted it out no problem free of charge i find most companies will do their best to get out of covering it under warranty especially apple phones but they were brilliant would highly recommend

Nothing Quick in here. Ordered myself a phone on March and was waiting for it till May when I had enough and I cancelled it. They promised to give me a refund - June 9 still no phone or refund.
Only emails with empty promises. Bad choise.

Absolutely dreadful company! Avoid at all costs!

Bought a phone which never arrived. Once I took a look at the online reviews I could see they got a LOT of bad reviews and knew I had made a mistake. After over two weeks I gave up and got a phone elsewhere which arrived in a couple of days. I have been trying to get a refund from these guys for over a month. Every email is signed by a different person who gives a different stalling excuse and promises that someone will call you or do something but nothing ever happens.

I guess they will carry on as long as there are enough fools like me who will send them money without checking online reviews first. Don't make the same mistake I did.

Quick sale of old mobile phone. Price received as quoted and paid directly.

Bought from QMF twice now.
Excellent value for money and both times delivered the next day.
QMF ID: 239484

Hey Quick Mobile Fix, i have contacted you time time and time again to hear the same thing "it'll be dispatched in the next few days", "its been moved to the front", "there was a problem with quality control".... its now been a month (as you can see by the attached image). I had order a phone from you before which was perfect, in great condition and came in good time, i am really disappointed by your service now, your customer service team seems to know nothing, or everyone seems to know nothing... all i would like is a phone, i have contacted you on numerous modes of communication and would just like clear answers. my id number is 158584. please sort this out!!! IT HAS BEEN A MONTH

AVOID LIKE THE PLAGUE.

This company is scam. After having my phone for 2 months they sent it back when I threatened legal action, the phone was more damaged and they never issued a refund. This company will break every consumer rights legislation in the book. I have reported them to trading standards and would recommend anyone else to do the same.

ALSO NOTICED THAT ALMOST ALL THE POSSITIVE REVIEWS CONTAIN A CUSTOMER REFERENCE NUMBER?
This is because the company offers incentives to certain customers to leave possitive reviews.

Hi there, I'm writing this review in the hope that I will get the customer service's attention. I ordered a phone last month to replace my faulty one but it never came in the estimated delivery time promised. As I was in a desperate need of a phone, I had to cancel the order and request a refund. They promised a refund within the next 10 to 14 working days. As expected, they've been late at refunding me as well. I have emailed them several times and every time they promise me the money will be in my account the next day. Every time I check my bank account, no refund has been processed. I really wish they would be honest with me, right now, I fear that I've been set up and that they are scamming me. My friend recommended them and I trusted their business. I don't know what to think anymore I just really wish they would reach out and give me my refund at last.

Goods came quickly and I was informed at each stage of the delivery. I am very happy with my phone.

I have bought three refurbished iphones, at different times. The first one, which I have recently received, unfortunately has a very poor volume range, so I will be contacting them about it.....I will then find out how good their customer service is. I am also disappointed with their 10 day period for sending the item.....I fail to see why that length of time is necessary. Most retailers operate a prompt receive order and despatch service ....after all, using Paypal should guarantee their order payment.
Order ID197031

Phone eventually turned up, weeks later than they said. The screen wasn't fully receptive, so sent back. Weeks after they said they'd give me a refund, they still haven't. They haven't responded to my last two emails chasing them. Not worth the risk.

ID307647. It often feels you are dealing with computerised responses and trying to get anywhere with this company is incredibly frustrating.

We have made previous purchases that have been fine however if there IS a problem or a fault they don t want to know.

We purchased a handset for a member of staff that arrived with a faulty microphone. Quickfix (ironically named!) insisted we pay for shipping. Although, I m still unclear if I am talking to a computer or human!

Im not advance you to buy phone from there. I bought iphone 5s I received it on time but then :
The keyboard was faulty i press one app it s open another one or nothing was opened whatever. I still had one month of the prob period so I send them email i want to give back that iphone and i want back my money. I still don t have my payment back !!!!! Don t buy from them !!

UPDATE: Despite the company advising that they will contact me I have still in fact not been responded to. As I have advised them, if I am not contacted and this matter resolved to my satisfaction by the end of the day I will be filing a claim with the small claims court. Seems to be, from what I have heard from other groups of unhappy customers, the only way to obtain payment! I would urge anyone else having these issues to do the same!!
If it was possible to leave a review of 0 stars then I would, without hesitation. This has been one of the worst, if not THE worst, customer service experiences I have ever dealt with and I would urge anyone debating on ordering through Quick Mobile Fix to think twice.
I held off on posting any reviews in the hopes that my issues would be resolved but I feel like all hope is completely lost. 2 and a half months down the line and I am absolutely no further forward.
I purchased an iPhone for my grandfather on 20/08/18. To cut a long story short, the phone arrived after an extensive delivery period (much like everyone else who reviews this company mentions) which wasn t really an issue to me. When I tested the phone it was faulty and I contacted the company immediately.

Firstly, their telephone customer service line is an absolute joke at best. They NEVER answer and it became pointless even trying to contact them this way. I then proceeded to have an email exchange with various individuals from the customer service team over a period of 4 days which consisted of me repeatedly requesting details of how to return the device for a refund and being completely ignored and advised to send it in for a repair. I was conscious of my 14 day money back guarantee and wanted to look elsewhere for a phone at this point.

I returned the phone and it was confirmed via email as received on 21/09/18 (even though on the online tracker it was confirmed as received a day earlier than this). In the confirmation email I was advised that the refund process can take between 10-14 working days which would imply that I was to receive a refund by 11/10/18 at the latest, if we are basing it on the dates of the confirmation email. I still to this day have no refund. Almost 30 days since they confirmed the refund as having been processed. I contacted customer support (again via email due to no success over the phone) on 26th October and was told the finance department would look into this. I then emailed on the 30th October as I had still received no response, I was told it had been escalated to the finance manager. I have now sent a further two emails and countless unanswered phone calls, only to be ignored altogether this time.

This is absolutely appalling customer service and I regret the day I ever came accross Quick Mobile Fix. All I want is a refund of my Grandfathers hard earned money for an item I purchased which you have confirmed as returned!!!!

I have bought three phones for my children and each one was in excellent working condition and arrived very promptly. Will definately use again

DO NOT USE

I ordered a phone for my sons birthday and it has failed to arrive and still no dispatch and no idea regarding when it will be dispatched. a refund has been ordered to be told 14 working days before it will be processed. I have contacted trading standards and on the 15th day from purchase which will be next tuesday i will be phoning my bank to reclaim the money. Disgraceful this was a gift and this company needs closing down so they cannot do this to people again

Have been waiting for 2 weeks for phone to arrive and haven t heard anything worst company ever don t recommend going to bank to get my money back

Order ID240685 - copied from my Trust Pilot Review.



Have now, unfortunately, read the reviews of the company stating that they are unreliable, scammers, and that this level of customer service is what they provide across the board, as well as reviews from previous employees stating that the level of refurbishment on the phones is substandard at best.

The promised 'up to seven working days for delivery' of my order is Monday so I will await an update by then, but am feeling far from hopeful.

Update: received an actual phone call from a man called Lee, who was actually helpful and seemed to have some customer service experience, after posting my review on Friday. He confirmed I would receive a further update today (Monday) as it was the seventh working day. Received an email from one of the less helpful members of the team this morning confirming I would receive an update by the end of the day. Of course, I received no such thing. Therefore my phone is now late and I have zero idea of when it might be received. Ordering through this inept company was a huge mistake. Avoid at all costs.

Further Update: Finally received phone - ironically after I had just been told it would take at least another 10 days and I tried to cancel the order. Item was a different colour to the one ordered and when I tried setting up, Quick Start did not work. If it was a different company, I would ask for a refund or a different phone, however knowing how long this process would take, if it was ever resolved, I will keep the phone for now and see whether I encounter any further issues.

Laughably, the last email I received from them stated 'we are always happy to help'. This was from the least helpful customer service representative I have ever encountered (I will name no names otherwise I suspect my review will disappear) and I'm not sure whether it was meant to be ironic or not!

Final Update: Phone only works sporadically, has 'no service' 90% of the time (in same area as previous phone had full coverage).
Needs to be returned but struggling with the energy to do battle with this awful company again.

I placed an order (90DBB6) to recycle my phone early in September. Having sent the phone straight away, two chaser emails later I am still being told:

A status update is set to occur by the latest at the end of the working day of 03.10.18

The status update will say Payment Processed and this will allow us to give you a clearer insight of a Payment Date

You will then see the funds in your account within 7-10 working days

So in total it should be at a minimum, six weeks from when I sent the phone to when I get paid? That s if I get paid at all?! This is borderline theft and reading reviews I am not the only customer this has happened to. Shocking service.

DO NOT BUY FROM HERE!

ordered a phone on the 12th Jan, told it would be no longer then 10 days. Contacted numerous times and no support, tried to get a refund and had no answer. Cant even get a response to my emails anymore and no longer allow you to call. ITS A SCAM DO NOT ORDER FROM HERE!!!

phone I got from them very excellent

qmf id 229954

i ordered a mobile for my 13 year old daughter for Cristmas on the evening of 11th December, funds were taken from my account on 13th December, order has still not been dispatched, when i realized next day delivery was only for UK i tried to change address so it could be delivered to a relative who was coming over for weekend, i was told this was not possible but phone would be dispatched on 19th latest 20th December, phone has still not been dispatched and contact phone number is constantly engaged, waiting for a reply to my email because at least if my payment is refunded i can buy one here so she has her wish for christmas, first negative review i have ever sent but totaly frustrated with lack of correspondence. i have since asked for a refund immediately as i need to get my daughter a present for christmas, still awaiting a reply

This was my first experience of selling outside of eBay so I was rather apprehensive. However my mobile was quickly valued and the money transferred into my bank account within 48 hours of me accepting the offer. Highly recommended. Graeme

Good company. Had issue with phone after couple of months and this was fixed quickly under warranty

Relatively quick and simple process, received my ipad back as expected. Good service.

Quick service, cheap and arrived in excellent condition. The repair was better than when i went directly through o2 which cost 3 times more for the same job

Fast and efficient repair! Very pleased with the service.
QMF: ID211088

Do not use this company and save yourself a headache and time. Ordered a phone 2 weeks ago and it is still no where to be seen. Keep getting random automated emails about the colour of the phone delaying the order and for me to confirm that More

Never buy from them any mobile . They will send you damaged phones when you send them back they will ask for more money for repairs even though it is under warranty. When you don't give them money for repair so they will send it without repair and missing some part of the phone. They are so rude and they are ripping customers only . Be aware. ???????? Save your money. It is better to buy new phone not refurbished.

Absolutely awful service. I ordered my phone 2 weeks ago and still hasn't arrived, even though it says that it is dispatched within 3-5 working days.

Hi my order number was ID250983 i order iphone 6s and it came very quick and was good condition thx

Appalling service. They have taken over 2 months to give me a refund. Definitely avoid

Appalling. Really disappointed with the overall company in all honestly, from not only the customer service team to the social media team.

Following my partner receiving his order and opening an apparent Prestine Condition iPhone 6 we were both quite shocked for there to be a crack at the top of the screen. Then going back and checking order confirmation, we knew he had definitely ordered and payed for this.

Since this both myself and my partner had tried to contact customer services multiple times a day with no chance of getting through whatsoever! Also sending emails and receiving none if not completely useless emails at that. The only way of receiving a reply within 24hrs is through social media, usually twitter. And these are also completely unhelpful, unreliable and useless to anybody. Hadn t even considered that we would have an experience like this as it is called quick mobile fix , very rarely quick and if any part is quick it s significantly unhelpful.

After finally getting in contact with you by phone which was an actually miracle, the person working within customer services seemed unbothered by this and it was clear they are used to hearing complaints of this sort. We then sent pictures of the damaged phone and due to there being no report made within 7 days of receiving the phone( due to no fault of our own but to there phone lines and unhelpful staff) , it would have to be passed onto a manager. This seems like an extremely long process for a regular problem as I see all across reviews. Not happy at all.

The phone I ordered arrived on time and in perfect condition.
What more can I say apart from I would recommend this firm to anyone without hesitation. In fact I already have

DO NOT EVER USE QUICK MOBILE!! SCAM SCAMS SCAM!! I have been waiting nearly 9 months for a refund of an iPhone I purchased as I cancelled the order as it took weeks for them to deliver!! Currently liaising with ofcom and trading standards! Do not use them!!

Paid for a phone 30/07/19 from Quick Mobile Fix and cancelled the order because the phone didn t arrive. This was after being reassured via phone and email it had been sent but after 9 days of no tracking or updates I requested a refund. Since then Emails back and forth and still nothing? No refund of the phone I never received! Reported issue to FSA

Excellent prompt service, good communication, recommended

The service generally was great, I had an issue with the original email not coming through with the posting label so I had to re-request a brand new order as the link in the email to reprint one did not work.

I also originally thought that they would send out the whole posting package, I was not aware that I had to pack it all myself.

Besides all that though I was very happy with the service, I was well informed of what was happening and payment was pretty quick and seamless. Thanks

Had a number of handsets which were fine up to now. Ordered iPhone X over 15 days ago good price but still no sign of delivery despite a number of calls and promises made. You also have to wait 30 minutes to get through on phone if you are lucky. Service gone completely downhill they make promises they can t deliver on.

only comment would be it took a while to process but otherwise everything was good and received amouny quoted

I'm always uncertain when sending anything to recycling companies, especially in the post, but I need not have worried. Sending the phone, processing the order and payment were easy and speedy and I got the best possible price for my old phone direct to my bank. Would use them again? yes. Should you? Definitely. Five stars.

I would think twice about sending any electrical device to this company. They not only lost my IPhone 5s but provided no communication regarding the whereabouts of my phone. After two weeks they replaced my handset with a damaged, battered More

Regarding Order 191745
Item has been delivered a bit slower than I expected, but the phone itself is working properly.

I ordered a refurb i Phone 6 and it arrived within a couple of days just as described. I bought the Grade 'A' package and the phone looks like new. Very pleased with both product and service.

AVOID THIS COMPANY! Any positive reviews did not have to deal with their customer service which is beyond awful. Their phone line and web chat are NEVER available and they take days to respond via email. They have had my phone for almost a month and have still not sent it back. All I needed fixed was a broken screen but they keep trying bill me for extra repairs I don't want and ignoring all the emails I send them. Look at all the other bad reviews

Not a 5- star as there were a couple of issues but overall very happy with service as problems were rectified satisfactorily.

1. Bought a refurbished iPhone. Screen was jumpy and not very responsive. Sent back and gave a full refund
Verdict: Phone should not have been sent in less than full working condition
Having said that, apart from time, there was no additional cost to me and refund was handled promptly with no quibble.

2. Sent another iPhone for charging dock repair. Handled promptly. I like the clear pricing structure. Phone repaired and returned within a few days - faster than I could get done locally!
Verdict: 5 star - very happy with service and quality of repair.

3. Bought another refurbished iPhone - thought I'd give this company another try as price is good, especially after good repair service (#2).
Screen worked ok but now internal clock refuses to give correct time despite multiple factory resets. Called and complained, explaining this is second attempt to buy a refurbished phone. I expect phone to be sold in good working condition.
Sent back phone with request to either repair, replace or refund.
Verdict: Complaint call handled politely and efficiently. Return label sent via email promptly.
Within a few hours-1 day of receiving the returned phone, they communicated via email that they were sending a replacement phone. Replacement phone now received and all seem to be working fine.

Overall happy with service. Unfortunate problems with purchasing the refurbished phones but the complaints were handled courteously and efficiently.

I would buy from this company again.

Great, fast delivery and in excellent condition. Really pleased.

i sent my phone to be repaired on Monday as they sent me a faulty phone i was told it takes 3 days to be repaired its now been a week and heard nothing of the phone being sent back and i need it back before Friday as i Am going on holiday!
ID77824

Phone arrived as described and in great condition, only issue was a slight delay in delivery but this Iphone6 was a present for my son and he loves it!!!!

My front camera had been damaged already (I think it was something to do with the screen), so when they fixed my cracked screen the camera was also good as new! So I'm happy

great service, quick delivery, fully functioning refurbished mobile as described

Avoid like the plague. All 5 star ratings are friends and staff. Bought a iPhone went wrong sent back for repair told 7 days 5 weeks later they still have it no response no number to ring would give a-1 please avoid .this is the worst company I have ever dealt with ..

I ordered a replacement refurbished phone. It came within the time frame promised though this is not quick. The phoen is categorized as good which is accurate - it is working well. The battery does not last as long as I expected. Overall it is a good service at a better price than elsewhere.
QMF ID: 242826

DO NOT PURCHASE FROM THEM! My husband bought a phone... within 2 weeks, it stopped working, they took a long time in getting back to him and eventually sent him a replacement phone.

This then stopped working within 2 weeks, so he went through the whole process again. As they took so long to sort it out, he had no choice but to buy a phone from another company, waiting for the refund from Quick Mobile Fix, as he reported the fault within warranty.

They have now said that he is not entitled to a refund, only an exchange. He has no need for this as he had to go elsewhere to get a working phone, and they are replying to all emails with one line, simply saying he cannot get a refund.

It is incredibly infuriating and we are now going to have to look into legal action, which is something we hoped we would not have to do.

Don't waste your time and energy, do not give them your money, you may not get it back.

Order placed and cancelled in 23rd October was told refund would be with me in 14 working days. I have been ignored via emails for 2 weeks and then recieve an email today saying my refund will be refunded "by the end of the day on december 10th" that will be 9 weeks from cancellation! Do not use this company!! I have complained to trading standards and the financial ombudsman
*edit* it is now the 11th December and guess what no refund! How difficult is it to refund someone back!! I can see this going on for many more months+!

Appalling experience. Ordered and paid for Iphone 7plus 6 weeks ago. Didn't receive phone after 2wks so contacted QMF by email to be told there'd be another 2wk wait. They offered to cancel order and refund which I accepted. Refund should have been made within 14 working days. We are now on day 20 and still no refund or acknowledgement of further emails I have sent to them over the past week. Managed to make contact through their "live chat" this week to be told refunds are handled by a different department and I have to wait another 48hrs for them to even look at sorting this out. I will NEVER use them again nor recommend them and would urge anyone considering using them to think twice. Considering taking legal action.

4th time I've bought from this service and really pleased again. Excellent quality and speedy delivery. Will use again to kit out the whole family.
Tanya Hope QMF ID 209673