Quick Mobile Fix Reviews

UTTER GARBAGE! AVOID, AVOID, AVOID. I purchased and paid for an iphone 6 plus that took days and days to not arrive. Customer services were rude when emailed to inquire why it was taking so long. Eventually after 2 weeks, I told them to More

Not even 1 star but can't give 0 stars. Fed up waiting for my phone. Order placed 6th Jan, faulty phone received, still without a phone on 29th Feb. Not good enough. Avoid this company

I bought a refurbished iphone 5s from Quick Mobile Fix and was initially sceptical as it was in an original box and appeared brand new. I was expecting the phone to show some signs of use. I have been using the phone for 4 weeks and am delighted with it.

Good retailer. Couple of small ancillary items missed first time round, but omission quickly and readily sorted. How firms sort out issues on the odd occasion they occur is important.

Ordered. Did not dispatch within ten working days, gave them fourteen. Cancelled order. Was promised refund within thirty days (?!). Did not happen. Got PayPal involved at which point was told refund be another six weeks, they would have had my money for three months by then. Raised with PayPal, now have my money back. There are other, more efficient companies out there. Use them!

Competitive pricing, very slow fulfilment.
Company name should be changed to Slow Mobile Fix.
No indication on website that delivery will be so slow.
Not at all in line with 2019 expectations. Avoid.

QMF ID: 214441 Well - they have fixed under warranty the phone we bought from them 9 months ago, but only after having initially been queuing to speak to someone about it for over an hour; then despite reading constantly about most repairs taking 24-48 hours to do, waiting nearly 3 weeks from sending it off to getting it back; getting silly and non-informative emails back in response to my asking what on earth was going on with my phone; and then being told my repair (replacement screen) actually doesn't come with the 1 year warranty that is advertised all over their website. They are good for reasonably priced, decent second hand phones, which are delivered quickly, but don't expect any real contact or customer service from there on in. You need to sort this out QMF

QMF: 209067. Very good service, iphone 5s in perfect condition and very cheap. Recommend

DO NOT ORDER FROM THIS SITE!!!!

I ordered a phone from this site and was told that it would take 5-7 days to be dispatched. Then I received another email saying that there would be a delay in the dispatching the orde due to quality checks . After more than 2 weeks of consistent emailing between myself and the seller about the delay, I decided to cancel my order (it took 4 emails to cancel my order!!!). I was then told that it would take 10-14 days for my refund to be processed. It s been over 3 weeks since I cancelled my order, and after trying to reach the seller on phone (everytime I call the lines are either busy or the call doesn t go through), I ve decided to take action with my bank concerning my refund.

Absolutely ridiculous experience to go through and WOULD NOT RECOMMEND ANYBODY BUY FROM THIS SITE!!!!!!!

Rubbish, ordered an iPhone 6s on the 22nd August and it is now the 1st of September and I have heard nothing !
They said up to 7 working days, what an absolute joke !

i so wish i had looked into reading any reviews about quick fix mobiles prior to parting with my cash.

waited until 20-08-19 and cancelled the order via customer service.

Paul Jones

I ordered 2 ipad minis and they are both in very good condition. We have been using them for a couple of weeks now with no complaints, great and trustworthy company, thank you!

Steer clear of this company! 2 week in the phone had not turned up, requested a refund in 5 seperate emails but wouldnt acknowledge, once they agreed they said it would take 14 days to process. Ended up setting up a dispute claim through paypal (initial payment was via paypal) who then refunded my money on their behalf. Dodgy cowboy company who i will never do business with again, approach with caution!

Looks like a good deal- phone yet to be delivered a month later.

Really good service. Ordered two refurbished iPads both cheapest I found. Quick delivery. Even came with a screen protector for both ! Thanks

ID 206061

would not recommend this company at all! had an awful experience with them. i ordered an iphone 6s which then i no longer required so asked for a refund, they replied almost immediately questioning why i don t want the phone. they then More

Sent my phone for a screen replacement 3 weeks ago, expecting it back in a couple of days. There was no confirmation that they d received the phone. I emailed 1 week later, they responded that it would be fixed by Friday latest. Phoned them twice, in long 30 mins queues only for the line to drop. Finally reached them the following Thursday and was told that due to a backlog they hadn t yet fixed it, but the guy told me he d priorities it and call me back the same day to confirm when it ll be posted back. No call came.

Called them on Tuesday, again after long queues, and was told that the phone had failed a technical test after being fixed on Friday, so they ll have to look at it again. I challenged them on their claim that they d contact the customer if there s a delay on their 24-48hrs service, and caught out their lie that the customer services team is busy repairing the phones which is why they don t waste time contacting the customer (yet they speak to the technical team when you query them???). When I said I want my phone and money back if I don t get by the end of the week, the agent hung up on me with a cold, okay then.

Lo and behold, I received an email within half an hour stating the parcel had been dispatched. The phone is working fine, so what happened to that technical test fail???

Awful experience. Sent my phone off on 10th May for water damage repair. Requested an update after a couple of weeks.. no response. Finally on 7th June, A MONTH later.. I asked for an update on the status of my order. At last, on June 10th.. having had NO communication I am told that the delay is because I accidentally selected '4s' rather than 6s' when when I sent in my iphone which meant they had their records all confused. What a joke! a month to figure that out?! Finally on JULY 1st I am sent a quote for repairs. By this time I was so frustrated I just asked the phone to be returned. Now i am being charged 49.99 GBP for just sending the phone in. Avoid at all costs.

Excellent, product was as described, good communication. Very Happy, Order No. 190939

Great website, and excellent customer service. Got the full amount that I was quoted for recycling my old iPhone, and found that the company were quick to respond to my queries by email, even at the weekend. Was quite worried as did see a lot of negative reviews, particularly about recycling phones, but I found that the service was absolutely fine. Only small issue was that they were a bit slow, which is why I only gave 4 out of 5 stars.

Well packaged and speedy delivery. Good value. Recommended.

Beware


Saying u will get it in 7 to 10 days
I was emailing them every 3 days asking when will it be shipped was always told u still in the time frame so After 2 weeks still nothing so emailed them every 2 days told loads of orders so be sent soon after 3 weeks nothing so they said in email can have refund but if u do u can t reinstate your order so ask for refund had email saying u will get refund in 14 days 14days later nothing then was told our banks System takes a bit longer so after 6weeks yes 6 weeks got full refund
I would never buy from here every again I would go eBay least u get it in a few days

This company is a scam , I have placed and order and it has been more than 2 weeks that haven't received the phone . ID283800 this is my order number. Appreciate for the reply . I have already contacted the customer service , I was informed last week that it should take 1 to 4 days to receive the phone. It has been more than two weeks so what's your answer to this now.

Because your finance system was misbehaving I lost out on my 5% discount.

ID239593

Alan Sears

Fast and efficient service, affordable.... recommended

A MESSAGE OF WARNING TO ANYONE THINKING OF SENDING THEIR PHONE TO THIS COMPANY - DO NOT TRUST THEM, READ OTHER REVIEWS

The worst company I have experienced.

Has taken over 2 months for my phone to be fixed. Screen started to crack 2 days after being repaired and Quick Fix Mobile refused to repair under warranty conveniently claiming it was accidental damage (which was not the case - looks like they try this on with lots of customers - see other poor reviews).

After leaving a negative review they contacted me to say they would only carry out the repair if I remove the review which to my mind is totally unprofessional (is this blackmail???) -

The 2nd time the phone was returned the touch screen was not working!
They have now finally return the phone but the bezel is damaged.

Absolute fantastic!! Bought an iPhone 4s a few weeks ago and everything was fine except the phone kept switching off!! I decided too email the customer support team and Alex was amazing and told me what too do to fix the phone AND IT WORKED! Thank you so much MobileQuickFix yous are brilliant! Good phones at amazing prices :)

Quick service and phone was repaired back to the way it was, and for a small price tag this was an excellent choice!

Scammers. No phone sent after a month so requested refund, two months later this still hasn't been issued. Avoid at all costs.

(oh and if you are thinking of replying @quickmobilefix with your 'please contact us at support email etc. I have, multiple times so don't bother trying to make yourselves look like that is a thing! I've now reported to trading standards and will continue to try and make people aware of exactly how appalling your company is as clearly emailing support is a complete waste of time)

O Stars

I find it utterly mind boggling that this company is still trading. Their operating standards are abysmal and the way they do business is shambolic. I ordered an iphone 7 which never came during the specified time frame. After querying this delay with them several times they repeatedly kept pushing out the dispatch date due to testing. After 3 weeks I had enough and cancelled the order. it took a further 3-4 emails for them to even acknowledge the cancellation of the order.

I didn't receive my refund in the specified time frame. After chasing again they told me that I would not receive it for another 4 weeks. 4 weeks lapsed and they have now again told me I won't receive it until the end of December. Their customer service team are liars, and their whole operation is diabolical. Luckily, my bank were able to allow me a charge back so that I received back my money.

I would urge anybody who is awaiting a refund to either contact their bank to arrange a charge back or open an official court claim. This is the only way you will receive a refund.

Super fast service with regular tracking order update. The packaging was good and I am really satisfied with their service and price. Highly recommended

Bought a refurb. Good price, came really quickly in 48 hours and looks great

DO NOT USE THIS COMPANY, Still waiting for my money back, this company seems to be a scam, nothing but excuse after excuse did not supply the phone and when you ask you get automated response, then when you cancel the same again but you are made to wait forever for your money, they should not be able to trade anywhere.

I really don't know where to start.....ordered and paid for an iPhone didn't come on the day it said so I cancelled the order.....date of cancellation 1/08/2019.......to this day im still waiting for the refund.........over 3 hours on the phone to them......that's before they answer.......only to be told this is the best site in the UK.......bs will never use this horrid service again ever

fantastic speedy service , it was so quick the phone met itself on the way back !!

Didn't send my order for 3 weeks. Then failed to refund my money. DONT USE THIS COMPANY. THEY ARE SCAMMERS

Absolute sham of a company! AVOID, AVOID, AVOID, i AM STILL WAITING FOR MY REFUND! AUTHORITIES NEED TO INVESTIGATE THIS COMPANY!

If only I can give this company Zero Stars I would of have done.

DEFINITLY A SCAM
I am reporting them to trading standards

Terrible. I purchased a phone from them. After two weeks the phone order hadn't even been processed. I requested a refund and they have ignored all of my emails. I still don't have my money back after almost 2 months. AVOID!

Sold a faulty device. Fixed it once for free. The when the issue presented again under normal usage, they refused to do this again or refund the faulty device. The communication is very poor, with emails often containing incorrect information or the company is unresponsive. All timescales were at least 3x the timescales they quote (e.g. initial delivery & repairs). I would strongly advise checking other reviews on this company and not using them at all.

Great iPhone 7. Slightly delayed but better condition than I expected and they kept in touch through the delay.

Really quick delivery, and the phones are well worth the price

Very efficient service with good communication. Would use again.

Avoid these cowboys, still waiting for a device i paid for 18 days ago, they don't reply to emails and if you call you will be waiting around 2 hours before you speak to someone, if you make a PayPal dispute they retaliate straight away by sending PayPal sending invoices, all this does is put the dispute up for review which take another 3 weeks, they know how to stall really well and spend most of their time making fake review's on Google, any reviewer you see that has made only 1 review is them reviewing themselves

QMF ID: ID219614 iPhone 4 / 4S - Classic PU Leather Card Wallet Protective Case - Black
Case as described

THIS IS THE THIRD TIME I USED THIS COMPANY AND WILL BE USING THEM AGAIN IF NEED BE IN THE FUTURE, FAST SERVICE AND EASY. ID 222454

I cracked my One Plus One screen. I sent it here and got it back in a week, perfectly working. Fast and cheap, AMAZING !!!

Phone was in amazing condition and included a free screen protector. QMF ID: 227409

Quick??!! There is nothing quick about this company

I never write poor reviews, but this experience has been dreadful. I wish I d read the reviews before purchasing a phone!

Long delay in shipping phone, after delay I cancelled order with them as I purchased a phone from elsewhere.

They explains 14 working days for refund. I m still waiting despite multiple emails and an hour trying to get through by phone with no one picking up.

Email reply s are cleverly worded reply s stating things will be done shortly or as priority with no formalised time frames.

Don t bother ringing them, no one picks up



I do feel this is a scam company.

The fix was adequate but the customer support was fairly poor. It took over 2 weeks for them to return my device and each email sent was met with copy pasted responses. If they can be a bit more transparent they'd receive less negative reviews.

Sent off my phone on 14/05/20, and haven't had an update since 21/05/20, despite numerous requests. I would give 0/0 stars if possible. I've contacted QMF via facebook, twitter, and email, and will shortly be resorting to contacting their local council.

Little bit slow with delivery but the phone arrived in perfect working condition, still working now. Would fully recommend this company!

Apparently it s going to take up to 2 weeks to deliver so I cancelled and now have to wait up to 30 days for a refund?
So I m going to contact my bank and let them no what s going on and hopefully they can give me my money back then claim from this company!
My bank so no were takes 30 days to refund..
AVOID!!!

Ordering from this place is fine but be prepared to wait. My phone shipped 10 working days after ordering, and arrived a day later. The phone is exactly as described and they did let me know about the delay but only on day 6. Can only give them 3 because other places can get phones to you faster than this.

Laura Vann-Leeds
QMF ID225327

Stay clear! You ll get no phone, you ll get no refund! Just scroll through all the bad reviews to see what a sham this so called business is! You can be almost certain any good reviews have been made up!

A very bad experience! Took my money for a non-existent phone, and when I cancelled gave a ridiculously long refund time - I m still waiting for a refund after a month, so I m suspecting that this company is a bunch of crooks, and is a scam! Warning - do not buy anything from this company!

Ordered a refurbished iphone which arrived very quickly. The phone arrived boxed and ready charged for use. Would use again.

Bought a Samsung S6, had to send it back twice as both the ones they sent me were faulty! Waste of time, go elsewhere

My wife ordered an IPad to only be told it s not in stock and will be soon if she waits. We quickly learned it was never coming in stock and we asked for a refund. For some unexplained reason this would take 30 days! Then 30 days later they said another 14 days!

60 days later told to wait another 30 days!

Daylight robbers! Scammers and poor quality on every level.

6 weeks after sending them my phone for a trade-in, they are continuing to make excuse after excuse as to why payment has not arrived. Is this a business actually a scam?

Very happy with my iPhone. Brilliant product. Looks and works perfect and amazing price.

Henry Commander
QMF ID: 215653

Tried to order a phone and it still hadn t arrived after 2 months. Now after the two weeks I was told the refund would take is up, they re trying to say it ll now take another 2 months. I wouldn t be overly bothered with this if they d More

I paid for a phone that never arrived, due to fustration I cancel my order, told to wait for 14 days.....still waiting for my refund to date

Very similar to other negative reviews. Ordered a phone in the run up to Christmas but very quickly became clear it wouldn't be delivered in time. No communication so cancelled order. Promised refund in 14 working days. No refund and then stopped replying to my emails. Fortunately AMEX were brilliant so didn't end up out of pocket and Amazon came to the rescue with the phone. Sometimes deals are too good to be true. Avoid this shower like the plague!

Ordered a 'good' refurbished iPhone 7 . Arrived promptly in good condition - just a tiny mark on the casing and working as expected. No charger included, which I have received with other refurbished phones I have purchased from a different site, but good price. Would recommend.

Once ordering my iPhone 5s off the website I recieved it within two working day. I was also kept up to date through the proses with the tracked post which was a very nice future I would definitely used this site to order my future elections as the as of such a high and reliable standard and the price is second to none

Regarding Order 203638 With Quick Mobile Fix very poor customer service order iPhone x A grade got I phone x b grade , qmf wouldn't refund the difference.

NO CUSTOMER CARE WHATSOEVER, GIVE THIS COMPANY A WIDE BERTH
Bought a reconditioned iPhone 5s from this company. After just 2 months the battery would only hold its charge for 4hrs and the phone got really hot while charging.
Sent back to them for repair and was returned with exactly the same fault. At this point I asked for a refund as I had no faith in their reconditioned phones. Got a point blank refusal. `They also refused to let me chose a different phone, which I asked to do because I didn't want them to just repair mine again and say they have replaced it.
I now have that "replacement", which looks identical to the one I sent back and I am just wondering how long it will be till it fails again.

I have used Quick Mobile Fix twice now to purchase reconditioned phones and have had no problems to date. Would definitely use again.

Seriously poor service. Now on the 14th working day and still despatch of phone. Customer service takes 2 days to respond ...called and was waiting 40 minutes and was still 10th in the queue.... if I ever receive the phone I will update.

QMF ID1869544. GREAT ITEM ONCE IT EVENTUALLY ARRIVED BUT TOOK A LONG TIME TO COME .

Bought an IPhone 6 Grade A bundle on the 23/6/17. It's now the 1/7/17 and my order has not been dispatched within the 3-5 working day promise. My order has said "being processed" for the last weeek with no change. My order number is 115043. I've had no other issues with this company before and I hope it can be resolved quickly.

I purchased an iPhone X online on Monday 10th June. It is still not here and has not even been dispatched, although they promise dispatch with next day delivery within a 7 day timeframe.

When I requested a refund they advised me it would take 3-4 days to approve and a further 28 days to process, which I find unacceptable! I'm obviously without a phone so cannot wait over a month for a refund.

All communication with them has been repetitive yet un-informative and just damn rude. I expect better when making such a high value purchase and would advise everyone AGAINST using this company unless you want to be blatantly scammed and ripped off.

I would give zero stars do Not buy from here unless you have endless time to wait for a phone- ordered 2 weeks ago ( has now been 10 working days) and still no dispatch email so I expect will take even longer absolutely joke on top of that my emails to customer services getting ignored they dont even have a contact number

Ben Rosati
QMF ID: 220492
Brilliant service would recommend. Order my phone and came with in the time they had said. Good quality and a good customer service team.

Good value, great quality refurbished iPhone, quick service.

Please, just go elsewhere. You may save a fiver or so with this company, but it really isn't worth it.

So I bought a refurbed iPhone SE on 22nd April. It hadn't arrived by 12th May, and as this had gone way beyond the 10-working-day delivery time promised, I decided to cancel my order. Customer services were apologetic, saying that the delay was due to staff shortages caused by the outbreak. This is fair enough, of course, but there was no mention of this when I bought the product in the first place. Doing so would have been more considerate, but it wasn't the end of the world for me.

When I cancelled the order, I was told that it would take 14 working days to receive the refund. Is that normal? I got no reply to this question when I asked, so assumed that this long wait was also due to the Covid crisis.

So yesterday, 3rd June, after this second waiting period was up, I asked where the refund was. I received this message:

"Owing to the current Government guidelines a few of our departments are working with limited staff numbers and some refunds are taking longer than usual. I have requested our finance department to look into your order and they have advised that you will be receiving your refund on or before the 13th of July. I am aware this date is longer than our standard timeframe but I can assure you we are all working to ensure services to our customers are uninterrupted as much as possible. We appreciate your patience and are apologise for any inconvenience caused."

So in other words, after OVER THREE WEEKS - the financial department finally 'looked into my order'? And then give a new date of 13th July, over a month later? But I'm sure most consumers would agree that it's the tone that's the most infuriating - it's kind of like "Yeah well what do you expect, we're in a crisis you know". Shocking service really, I wonder if I'll ever get my money back at all.

And worst of all: I'm still getting marketing emails from these jokers, which suggests that they're trying to get as many sales as possible before the crisis crushes them. Very dodgy indeed.

And the punchline? I bought the same phone from a rival company for about a fiver more... and it was delivered THE NEXT DAY!

So please, just used a trusted company ok?

DO NOT BUY!! This is a terrible company i ordered a phone and it never came and i asked for a refund that didn't come either so after 2 months of waiting they sent me it but it was playing u so i took it to the apple store and they said it was a fake phone DO NOT BUY!!

Deserves no stars. I purchased a iPhone for my son's birthday (in December). The phone developed a major fault (not able to call etc). I took the phone to Apple who showed me evidence that the phone had recently been at the genius bar for the same issue (in November). QMF then sold it to me as an A grade phone. I sent over 30 emails.I returned phone and they promised to replace it. This NEVER happened but thank goodness Paypal came to my rescue. I can now buy elsewhere. PLEASE AVOID THIS COMPANY.

The iphone I bought although it was supposed to be fully tested had a faulty screen and I have returned it for repair or replacement. I received a fast response when I phoned them for advise and also when I emailed them for an address label to return the phone.

QMFOrder 216724 Steven Price

My third order for refurb iPhones/iPad with QMF. Good service and product. (This order had slightly more wear/scratches than others hence the 4 stars.) If you are going to use a case/protector then the impact is minimal. Phones works perfectly and you have a 1 year warranty. I would be happy to use again for subsequent orders - recommended.

Terrible. Didn't send the phone and now won't refund the money I paid. They keep emailing with excuses why the refund is taking so long. Weeks later still no refund, looks like there are loads of other people in the same boat. AVOID
My debit card company were more than happy to give me the money back and take this on as part of its fraud department. Just got to forward all correspondence to them.

Don't touch this company with a barge pole.
Purchased an Iphone 7 off them and was promised that it would be sent out the following week. Then told that again a week later and again the following week. Can take up to 14 WORKING days for them to refund your money. Complained to HSBC who informed me that their customers had lots of problems with QMF. Go elsewhere!!!!!!!

Ordered grade A iPhone 6 plus, has taken 8 days to arrive minus accessories that paid extra for and display has blemishes. Very disappointed as was my sons bday present

its a horrible place dont buy from here!!! i promise u i bought my daughter a phone for her birthday and it didnt come till this day i bought on the 28 of agsut and its still not her and the refunds take two whole weeks it a terrible place!!! dont buy

absolute joke have to pay 160 euro to get fixed and it was just 1/2 months since expiry on warranty paid 350 euro for the phone and now broke through no fault of mine joke if u ask me highway robbery stay well clear from this place guys

In short do not use this company ever.

I ordered my Wife an iPhone 6s on the July 3rd. The description was good condition. I was slightly surprised by the fact it would take them 7 days to ship it but in the end I thought sod it, that will be fine.

The iPhone arrived on Friday 13th, I eagerly opened the bag and paper thin card to find a phone wrapped in thin bubble wrap. And guess what ? It had a cracked screen! So I checked back on the order description to ensure that I had in fact ordered good condition and not with a crack, I was right it said good condition. So I thought oh well let s give customer services a call I am sure it will be easily sorted.

Well, how wrong was I. The whole experience was as if someone was carrying out the infinite monkey experiment. My first call was with a chap who s name I forget, but he was useless so it does not matter. Started by denying that it was their problem and it was down the courier not due to the fact it had literally been wrapped in paper to do the 250 mile trip from Ilford to Liverpool. He stated that the only remedy was to have the phone sent back to them so they can asses the damage and further blame the courier, not their inept packing and then resend me a phone if they felt it was needed. So at this stage I agreed, and he would send a courier on Monday to pick the phone up and resend one out that would arrive on Thursday. Foolishly I started to read more reviews about this company and other peoples bad experience, no refunds, phones disappearing etc.

I thought it wise to call them again, to at least get an email from them outlining what would happen with the phone and when I would get another one. It took me 3 hrs and 226 attempts to get through to them. I was greeted by a chap called Adam, who I think had left his solitary brain cell at home that day. So after a rather painful conversation with Adam I finally got an email saying that they would pick the phone up on Monday and deliver a new one by Thursday.

The problem I have now is, I suspect that if let this cracked screened phone leave my possession on Monday, it is unlikely I will ever see my money or a phone again. So, ultimately I think my only option is to cut my losses and have the phone fixed myself. So back to my originally point if you are looking for a quick and easy solution to buying a phone or having one repaired. Do not go anywhere near this company.

Good service quick delivery, only fault would be lack of tracking and dispatch information

ID166915 Mr Paul McGill , This will was my second phone that I purchest off quickmobilefix one was iPhone 6 was in good condition but had a couple of marks on it but put cover on it and looks great , my son has this now so I purchest a Samsung galaxy 6 edge grade A , I got this phone in about 6 working days , all packed up with bubble wrap and I am very pleased with the phone outstanding condition and I got a 12 month warranty with the phone which is great , I will definitely use quickmobilefix again in the future, good work guys