Order ID240685 - copied from my Trust Pilot Review...

Order ID240685 - copied from my Trust Pilot Review.



Have now, unfortunately, read the reviews of the company stating that they are unreliable, scammers, and that this level of customer service is what they provide across the board, as well as reviews from previous employees stating that the level of refurbishment on the phones is substandard at best.

The promised 'up to seven working days for delivery' of my order is Monday so I will await an update by then, but am feeling far from hopeful.

Update: received an actual phone call from a man called Lee, who was actually helpful and seemed to have some customer service experience, after posting my review on Friday. He confirmed I would receive a further update today (Monday) as it was the seventh working day. Received an email from one of the less helpful members of the team this morning confirming I would receive an update by the end of the day. Of course, I received no such thing. Therefore my phone is now late and I have zero idea of when it might be received. Ordering through this inept company was a huge mistake. Avoid at all costs.

Further Update: Finally received phone - ironically after I had just been told it would take at least another 10 days and I tried to cancel the order. Item was a different colour to the one ordered and when I tried setting up, Quick Start did not work. If it was a different company, I would ask for a refund or a different phone, however knowing how long this process would take, if it was ever resolved, I will keep the phone for now and see whether I encounter any further issues.

Laughably, the last email I received from them stated 'we are always happy to help'. This was from the least helpful customer service representative I have ever encountered (I will name no names otherwise I suspect my review will disappear) and I'm not sure whether it was meant to be ironic or not!

Final Update: Phone only works sporadically, has 'no service' 90% of the time (in same area as previous phone had full coverage).
Needs to be returned but struggling with the energy to do battle with this awful company again.