Not a 5- star as there were a couple of issues but...

Not a 5- star as there were a couple of issues but overall very happy with service as problems were rectified satisfactorily.

1. Bought a refurbished iPhone. Screen was jumpy and not very responsive. Sent back and gave a full refund
Verdict: Phone should not have been sent in less than full working condition
Having said that, apart from time, there was no additional cost to me and refund was handled promptly with no quibble.

2. Sent another iPhone for charging dock repair. Handled promptly. I like the clear pricing structure. Phone repaired and returned within a few days - faster than I could get done locally!
Verdict: 5 star - very happy with service and quality of repair.

3. Bought another refurbished iPhone - thought I'd give this company another try as price is good, especially after good repair service (#2).
Screen worked ok but now internal clock refuses to give correct time despite multiple factory resets. Called and complained, explaining this is second attempt to buy a refurbished phone. I expect phone to be sold in good working condition.
Sent back phone with request to either repair, replace or refund.
Verdict: Complaint call handled politely and efficiently. Return label sent via email promptly.
Within a few hours-1 day of receiving the returned phone, they communicated via email that they were sending a replacement phone. Replacement phone now received and all seem to be working fine.

Overall happy with service. Unfortunate problems with purchasing the refurbished phones but the complaints were handled courteously and efficiently.

I would buy from this company again.