Order placed and cancelled in 23rd October was tol...

Order placed and cancelled in 23rd October was told refund would be with me in 14 working days. I have been ignored via emails for 2 weeks and then recieve an email today saying my refund will be refunded "by the end of the day on december 10th" that will be 9 weeks from cancellation! Do not use this company!! I have complained to trading standards and the financial ombudsman
*edit* it is now the 11th December and guess what no refund! How difficult is it to refund someone back!! I can see this going on for many more months+!