Pulse Energy Reviews

After complaining the service team Respond was efficient.

They promised $150 credit at the time of joining but we were invoiced without the credit. So I called up the contact centre to inform about the absence of credit in the invoice. Pulse told me that credit will be adjusted at the time of direct debiting my bank account. And to my shock they debited my bank account without giving me the credit. So again I d to call Pulse. Then I was told the credit amount will be refunded to my bank account the next day. The next day I checked and it was not done. So I had to call them again. This time to my utter shock Pulse tells me that they do not do refund, they can only credit to the Power account. Those who are thinking of switching to Pulse PLEASE DO NOT DO IT. THEY ARE OUT TO RIP NEW CUSTOMERS. THEIR CUSTOMER SERVICE SUCKS.

Thanks Peter Ray very much for sorting out my grievances. You delivered what you promised. That helped in retaining a customer. Much appreciated!

Pulse energy has very competitive rates as compared to other energy providers. Will definitely sign up in near future. Thanks to Shivam for showing the amount that can be saved once sign up with Pulse and for his services.

Awesome service and great rates. Keep up the good work guys :-)

I have had a great experience with Lakshaya and have signed up today..

This would have to be one of the worst power companies around, their customer service team are ignorant, incoherent and generally rude.
Becareful if setting up smooth play as it is always behind and you will end up with a big debt to sort out. Trying to talk to a senior person is a joke and often met with refusal - Run a mile and look elsewhere.
Got my bill for the first month with them bill of 455

Can Pulse Energy please explain to me how did I use 521 Kw in 16 days, without using any electric heating inside a new home with insulation, double glazed windows as compared to our previous residence in Blockhouse Bay with power usage of 874 kw in 30 days with heaters on all night????

Low price, good promotions, excellent customer services, transparent billing, among other advantages. Certainly Pulse is a good company. My family an I are happy.

Happy to switch after being shown the difference in charges and ongoing benefits. Highlanders Fan pack helped sweeten the deal but the ongoing savings were enough. Had been thinking about a change for a while so it wasn t hard to convince me. Good explanations

Wow!! Glad I perused reviews prior to deciding to changing to this billing co..

Pulse energy seemed quite dodgy from the get go, door salesman gave me a price supposedly much cheaper than what I was paying but somehow I ended up paying more every month. Upon leaving I was hassled by the retention team to continue using pulse even though I was adamant about my decision and gave specific reasons as to why I was leaving. The 30 days required notice to leave is too long in my opinion as I was only able to give 28 days and ended up with a $150 fee added to my last bill.

However I ended up speaking with someone from the customary care team and then Lana and they sorted out removing this charge and remedying all other issues I had.

My advice to any new customers is to contact pulse on anything you are unsure about and make sure you are getting the best deal possible.

I have had to give a '1 Star' rating in order to 'write a review' of this company. 'Imho' their contemptible service deserves them seeing negative 'stars'!
I have spent a lot of time looking into their dealings with my invalid-beneficiary son, who has been paying them massive amounts over the past 15 months. And I have read, on this page, the very similar accounts of others. I can only wish that my son had checked these reviews, before he signed the contract that the "very charming and persuasive" salesman sold him, at what was a vulnerable period of his life.
Rather than going into his many causes for complaint - which are mirrored by other people's comments - I'd like to suggest that all of us 'dissatisfied customers' each make our separate and detailed complaints to either:
The UTILITIES DISPUTES or, The ELECTRICITY AUTHORITY both of whom could investigate and - if necessary - take punitive action against this company.

I do note that by contrast - some of the comments are quite 'glowing' resulting in a fairly high overall rating of 'stars'. However it does seem that these mostly come from very new customers (accolades, no doubt suggested by the salesman) These 'positive' comnents are mostly very brief - because the new customers won't have had time to experience the level of 'service' - and mostly they are in praise of the "charming and persuasive" salesman!

Had no problems what so ever with Pulse Energy, Easy to talk to with sorting out problems, No complaints here, Friendly service team! A+

Shivam came to my house, get cheaper price for electricity, fantastic service

This is a very bad company. The walk-in sales promote Pulse cheaper than a company I'm using. Why cheaper? It is because the sales qoute the price hiding GST to compare the existing company price with GST. I found I was deceived then I called their Hotline to cancel it after the sales gone immediately. I was shocked their keep process go ahead. I received a final bill from my old company. This is a dishonest rubbish company. I won't use this company forever!

OMG!! Please don't go with them. Frankly saying I remained with them for more than a year and that was my fault where I didn't check about a month notice before moving to another company. One of their guys called me about to pay the bill and I said to him I will pay my bill at the end of this month even he agreed via email. Imagine what they did. They sent my information to a credit collection company 10 days before the end of the month and they were saying please pay your bill. I emailed them about it and they kept replying to me they have taken out my name from the company and when I spoke to the credit company they said the pulse team didn't inform them about this matter. So Please get an idea about what they can do. if you are going with them to think a thousand times. don't go with them. Plzzz Plzzz Plzzzz

Their sales person was not honest. Told me their rates are the lowest but didn't tell us all the hidden costs they were going to add on. The total bill was more expensive than anyone else. Sales person told me: " your neighbour has just changed to us and street no. blablabla had done the same...." I should have asked for evidence before signing up. I have changed power company after few months.

Signed up with pulse energy by Romil Jariwala and was very happy with the deal

I want to give Pulse energy a negative 5 star. As you can see, I switched from Contact Energy dice 10th Nov, and I do received the email with Pulse to welcome me to join them. But now, guess what happened! Wow, it s no power of my house! When I contact with Pulse energy, they are rude and refused to give me an explanation ! They TOLD ME I CANCELLED WITH THEM ON THE 28th of Nov, and what a perfect excuse ! I SWELL I DIDNT! I M THE ONLY ONE TAKEN CHARGE OF THE PROPERTY AND NO ONE MAKE THAT DECISION! NO EVEN AN EMAIL TO TELL ME THAT I M CANCELLING WITH PULSE ENERGY! COOL MAN!

Update two days later
Today, one of the customer service team call me and gave me the compensations about my complaint. It is acceptable as a result.
But why not just don t let the thing happen at the first place, then the company could save more budget on cover the problem and be more efficient on the productivity. Here is just my opinion above.

After several teething issues with pulse energy's door to door representative, the resolutions department was extremely helpful and accommodating to upholding their terms as well as allowing me an early exit from their company.

My advice is to avoid at all costs signing up with the door to door sales people and deal directly with their customer care centre as I found the woman who signed me up at my door was not fully aware of Pulses terms and was just trying to obtain our service by making false claims

Very difficult to deal with when arranging a new connection. Seemly have no understanding of the new connection process and came across very arrogant (when we could finally get through to them). Pulse was happy to leave their customer with no power for the 30 days they say it takes them to raise a metering works order. Everything was lined up and all bookings were made and the customer had opened an account, only required a piece of paper to proceed. I do not understand how this piece of paper takes Pulse 30 days to create, when other power retailers can do this within minutes??

One star is too generous for this company. They simply dont have a clue how to operate a business and customer service is not even a concept for them. They have a call back system where you dont loose your place in the queue. The queue must be a million people long as they never call back. Getting on to a supervisor is a waste of time. They give the standard apology with a "this wont happen again" excuse then it happens immediately. Save your self the hassel as they wont be in business much longer, GO ELSEWHERE!

Had been thinking about a change for a while so it wasn t hard to convince me. My ex in-laws are with Pulse and seem happy so far. Happy to switch after being shown the difference in charges and ongoing benefits by Aditya Kumar, he showed we could save between $20-$40 a month. Hoping the negative experiences and reviews with not be my experience. Highlanders Fan pack is a nice bonus.

I have been a Happy Pulse Customer for several years. I have never had any problems and find their pricing very reasonable. I love the discounted Highlanders Tickets for being a customer!! I have recently discovered the chat on their website which is great! Also they have Broadband at a very competitive rate. I recommend Pulse to my friends and family

Horrible company who seem hellbent on ripping of their customers. Wrote a letter of complaint to them 3 months ago and they promised to switch me to a cheaper plan. Turns out "they forgot" but were unwilling to offer any comensation so taking my business elsewhere. Would not recommend.

I have been with Pulse Energy for more than 1 year. It was a great experience during that first year but when I was leaving them due to a move, I was initially charged $150 because I could not give 30 days notice as per contract terms. After contacting the Marketing department to complain about the charge, I was promptly and kindly contact by Lana of the Resolution department of Pulse Energy, who recognised that I had been good customers for more than 1 year and waived the $150 fee.
Well done to a company who understand customer's difficulties to strictly follow Terms & Condition of their contract. I would not hesitate to use their services again and to recommend them to everyone.

I would give zero rating if I had option ***false promise and never signed up from door to door sales rep and if you do complain they will not get back to you and your problem not gonna be shorted in one call may be you have to call five times to short it out. Worst service ever I have received and please don t tell me to complain on your customer email I did that nothing happens..

I wish I could give them a MINUS FIVE STAR.
The power bill is absolutely complicated...
you have no idea how much you are actually paying per power unit....
I found that adding all the individual charges(7 items), I have been paying too too much...
I had to prompt the team twice to get the promised credit to my account.
I have given notice to terminate the service today.
I would not go back to Pulse energy ever.

thank you Shivam for your offer and the cheaper rates from Pulse

Don't use Pulse under any circumstances. I am in dispute over my account. Have paid regular amounts and additional yet this morning they cut my power off. I am going to the electrical ombudsman to sort this out.

Really happy with the service of Ruben

Price was as per promised in the door to door to sales

Good difference in power bill

one of the best companies in new zealand for electricity and gas along with best customer service.

the worst energy company ever.
call phone team forever OFF LINE. email reply slow slow slow.
the most complicated bill, will never understand how much should i pay.
They switch the company name from PROPERTY POWER last year, and in the same month, they email me the overdue bill (NO notice beforehand)....
i moved out from the apartment, and tell them to dissociated. 3months already, but today, I suddenly got they email, is an overdue bill without the statement. I dont even know my usage, what month was the bill for.......they also stated they will put me into the debt collection agency- _-
WORST EVER@@@@@@@

The worst power company I have ever had. Set up direct debit for ease of admin, I get nothing but constant harassment from them, mystery charges for things I have nothing to do with and difficult customer service. Thoroughly disappointed.

I would of given ZERO STARS but its not an option for this review. Pulse Energy is the worst power company out. They knock on your door and sign you up under false pretenses. DO NOT Sign up with this company. I will be telling all my friends and family NOT to sign up with them. I just got off the phone with them and that is only because they hung up on me. They didn't care to hear how badly I was treated. Never again!!!!!!!

I have never had any problems with Pulse Energy. Since switching my bills have been consistently the cheapest on Switchme and their call centre team have always been able to answer my obscure consumption-use questions needed for university projects!

Be wary of "early termination fee". After being with pulse for three years I switched to contact. Which I thought would be ok as I was not on a fixed term contract. I got the final bill today and was surprised to see a 150 early termination fee. "Freedom Plan" is a bit misleading

Ever since signing with the company (guy came to our door promising lower prices then what we were paying with powershop), in 3 month never received a bill until we decided to call and find out why, only to find that we been disconnected for not paying and outstanding balance is over 600 dollars. Which makes it 200 dollars a month. With powershop we never paid more than 150 in winter. Anyway please stay away from this company, they promise great savings, but charge a lot of extra fees which makes it more to pay then to be with other companies.

Aditya was really good at explaining about pulse energy and has told us that we don't need to do anything as pulse energy will do it all so I am at ease and satisfied

Ruben did a wonderful job in providing the assitance.

As said the power bill for the first month I saw a big difference from my previous bill.

Iam really happy with the price promise provided.

I highly recommend Pulse if you are looking for a better power company

If I could give zero stars I would. Complete idiots working here. I recently signed up with Meridian from Pulse Energy only to be with Meridian for a month when Pulse wrongfully took my account back. After four phone calls with them after receiving an email from them indicating they would be taking my account back after someone from their sales team tried getting me to sign back up with them which I DID NOT AGREE TO, every single person on the other end of those four phone calls told me don't worry my account is still with Meridian the account wasn't going back to them, I get a bill from them instead of Meridian at the end of the month!!! Seriously, how many phone calls and idiots does it take to cancel a mistake they made! They had a month and four phone calls! I just called them after I received a bill from them which I shouldn't even have. No compensation for wasting my time or Meridians, just a measly sorry and confirmation that yes she did see the notes on their system that I called four times and that they shouldn't be taking my account back. What's the point of putting notes if those notes lead nowhere! Four phone calls! Instead of sitting on your arses and answering phones do your job! Useless! Avoid them like the plague!

There bills are so difficult to understand! 1st It says electricity charges due, 2nd total current amount due, 3rd statement closing balance, oh don't for get overdue amount, because I paid the wrong amount. Unfortunately they charge you $1 a day for overdue amounts. If paid the wrong amount & say it's 50 cents difference they then charge you $ 1 dollar a day on top of the overdue amount, this is daylight robbery. So over trying to work out their bills, definitely NOT CLEAR.
I had all their charges reversed for 2 months after writing to their complaints panel, but the same continues to happen.
After my orginal feedback....
I have been in negotiations with pulse & we have worked through the problems.
They have CREDITED back the amounts that they charged, in GOOD FAITH. So they do try to help.
They understand that their BILLS are difficult to read.
But it's there system that adds overdue fee's to your account. Even if your overdue 50cents, it will still charge you a dollar a day. Make sure you PAY the right amounts every time. RING if in doubt. Some ppl are better to deal with then others in customer services :-)
I have looked around & still feel their pricing is the LOWEST in "low user" power suppliers.
Sometimes it's the PUTTING RIGHT that counts :-)

Pulse Energy have been nothing but welcoming and helpful when it came to switching over from my previous provider. They made the switch easy and if I had any questions or concerns their customer service team were always able to help me and reassure me that there would be no hassle! Not to mention the cheaper power bills which have been useful through out the winter months :) Happy Customer!!!

I had a great experience with Lakshaya today and have signed up. Thank uou.

Pulse energy took over the apartment building without sending any notice and ask us for a signed contract. They out right assume the highest rates, surpassing what the old power company has given us. The first 3 months we did not have email invoices. Absolutely disgusting fixed charges and exit fees. No power company that we ever dealt with ask for such a long notice period.

Great prices and great service!! 100% Community owned is an added bonus

Switched from Meridian after learning we would save 20%! I love the highlanders so it wasn t a hard decision, shout out to Shivam for the great service!

I had genesis energy before guy come to my house and show me prices and he said we give you cheapest price as compared to genesis.he gave me $.50 cheap price but that time he didn't mentioned me any extra charges about (service charges +metering charges ) I found on first bill there was double time service charges and they put roughly $50 extra in bill i tried to contact same guy who sign me up but I couldn't. Then next bill arrives I found same i call customer service the lady she doesn't understand me she just said we explained everything on bill nothing hide but thing is why they add extra charges ? Why not these people explained when they sign up anyone. Horrible experience with this company.

Please don't trust the sales person. They misguided us

Very helpful customer service staff and I apologise to the lady that I was rude to when I first rang because I couldn't understand what had happened with my account. (Sorry, I can't remember her name). I received a final bill from Pulse but I hadn't asked to close my account. Apparently another power company had tried to sign up someone else to my address because the street names are the same but the suburbs are different. Scary to know that can happen!! But the people at Pulse spoke to the other company and got everything sorted. I hope you can pass on my sincere apologies to the first lady I spoke with.

I wana give a negative star rating. I've been pissing around with these guys for ages trying to get gas connected to my house.
The customer care staff don't know what they're talking about hence its taken so long, I haven't been called back when I've asked for 1,i wasn't rung back when I was told I would be, and I've had to wait longer because Noone sent my completed form to the right place on the right day.
Also I have solar panels with them and my power bill is the same as before I had them...
Really piss poor and I just Wana leave and go back to my previous supplier.

Terrible terms and conditions! They says there won't be any contract, but charge you $150 when you opt for another provider. The reason they say is you have agreed something over the phone. I was signed up with Pulse 2 years ago and how do i remember what I've said 'yes' over the phone. In fact they advertise as a no contract company. Normally, companies warn people about charges when they move from one provider to another. In my case, there wasn't a call from Pulse energy alerting me of 30 days warning. Their 30 days warning period is same as having a contract. Very nasty trick! Someone is stolen my hard earned money.

I m so so disappointed with this company, days after we signed we got a letter say there was a line increase. Our bills have consistently been higher that ever before. My sister just got a bill for 550 for one month, this is insane. Last year for three of the coldest winter months the total was only 500.

I have been with Pulse Energy for 2 years. When leaving them due to a move, I was initially charged $150 because I could not give 30 days notice as per contract terms. After contacting the Marketing department to complain about the charge, I was promptly and kindly called by Risa of the Resolution department of Pulse Energy, who recognised that we had been good customers for almost two years (only 2 days short) and waived the $150 fee.
Well done to a company who understand customer's difficulties to strictly follow Terms & Condition of their contract. I would not hesitate to use their services again and to recommend them!

Navin gave excellent service. Took all the details and came up with an excellent plan which suits our energy needs. Switching to pulse energy gave us big relief in terms of energy spending. I would definitely recommend pulse energy to anybody looking to save on electricity bills.

I would like to recommend this company being investigated by Fair Go as they are treating to many people unfairly. If your looking to join this company please think twice as their customer service is very low and unreliable as If I could I would give it negative ratings. They tend to show you a good overview of the plans but initially when you follow terms and conditions to leave joining before cancellation dates which is 5 days they tend to wait until your old providers leave you hanging. This company is a waste of time and a joke to the society.

Awesome power company. Great price and always easy to deal with. Would recommend to anyone.

Aditya Kumar did a great job answering all our questions and also worked out the amount of money we would save every month if we joined pulse energy and in comparison by far pulse energy was way cheaper

I am very happy with the service of Pulse energy.Its cheap compared to other enery companies as said by your representative ruben.Thanks.

claims to have no contracts then stings you $150 when u leave to a proper power provider. this outfit is corrupt steer well clear

I recently change from trust power to pulse energy, I was approached by Aditya a sales representative from pulse energy. I really like his presentation about pulse energy rates on the power we use in a month compared to trust power, it's much cheaper. Cheers Aditya good job bro.

If something less than ZERO I will give them, totally false commitment.. misguided me. Never recommend to any one.

This would have to be one of the worst power companies around, their customer service team are ignorant, incoherent and generally rude.
Becareful if setting up smooth pay as it is always behind and you will end up with a big debt to sort out. Trying to talk to a senior person is a joke and often met with refusal - Run a mile and look elsewhere.

We have never dealt with such a ghastly company. After giving weeks of notice for moving house they never got it right until 4 weeks after we were in our new address. We had to phone this company at least 4 or 5 times after the previous company threatened to cut the power off,a very difficult position for us as we rely on a medical alarm. Considering pulse target the older generation this is extreemly poor service. We would not recommend this company to anyone. Never been through so much stress in our lives!!!!!!!!!!!

What amazing customer service I had today about getting Highlanders tickets. They went above and beyond thanks again

Jasroop came to my house and explained about Pulse energy. After listening to her I then signed up with Pulse energy. Well explained and a good sales person.....

Pulse energy were not cheap. I rang them to move house a month before and the sales person said just ring a couple of days before the move. So I dis. Then after going through all the sign up stuff he said they wanted my electricians details. I don't have an electrician and why do you need that? No other power company does this. Now I'm being charged for not giving them 30 days notice.!!! I can't believe the cheek of these people. I also can't stand the way the stock standard way they tell you they're sorry to hear you are leaving. The girl I spoke with was sick with a cold. Then she hung up on me. I will not recommend this company to anyone!

Fantastic company. Great customer service and prices are really competitive. Highly recommend these guys..

Hi
My name is Karen MacFarlane
I m living in Rangiora
Pragnesh Patel came to my door and explained to me about Pulse Energy. He explained it very well that I understood. Very good manner and talking style. I'm really pleased with his approach and I am happy to sign up. Very polite

Never had an issue, always been really good to deal with, and ridiculously cheap compared with other energy providers

If there is zero I will give them . Joint them 4 months ago and I will cancel it . Just the worst experience I had in 10 years in nz

I was reluctant at first to change providers at first but after be shown in black and white the savings I would make, I was then convinced. Friendly, helpful and quick, plus pain free transfer.

Horrible customer service. The door to door sales man never told about hidden costs. I signed up believing my bill would be low but the customer service lady told me I should have gone being standard user for lesser bill which I was not told. The sales guy did not tell us that switch from low to standard user will be charged if made 2nd time within 12 months. To top that off you have the worst customer care service. The reps dont have the basic manners to speak to customers. Whst sort of training do you give them?

Stop scamming people like this.I have requested to switch me from your acc to my old provider.

You will not grow if u have hidden charges n complicated bills with horrible customer service

25/9 /2018 I asked Pulse to do a new power meter install. After too many phone calls and e mails over the period of 3 to 4 weeks, I came to the conclusion that Pulse Customer Services couldnt organise a piss up in a brewery. I rang Trust Power and they did the installation within five days. It was so nice speaking to people who knew what they were doing. 25/11/2018 I received a phone call from Pulse"s meter installer saying they were ready to do the installation on 27/11/208. Two months to do a meter install!! Guess who isnt my power provider anymore.
Dave Edge

Pathetic service, no sense of responsibility, disgrace to customer service.

My name has been misspelled in historical bills which has been requested to rectify and resend over to me. The last call made to follow up on the same has been treated so irresponsibly , she just hung up the phone on me without understanding and answering my queries and sent me my last bill which was not required. I was so shocked and it felt like she wanted to say " why don't you just get lost, stop calling because I will never give you any solution" . You keep such kind of people in Pulse Energy and she would definitely take away some of your customers, may be she has been sent by your competitor to sway away your customers. No point having a customer service number if this is the treatment you give.

I m happy to switch my power with pulse energy, cheap rates nd price promise adjustment, great service by shivam

I am happy with the pulse price for power, also happy with your agent Shalin Patel.

I'm a customer of Pulse via Black Box Power. They were fine at my old address, but since moving they have made an absolute balls up of my account. I'm ring to be told I owe a certain amount on my bill, but then told an entirely NEW figure an hour later - operator could not explain why. Then old addresses power gets mixed with new address, think I have that sorted, only to find same problem the next month. Moving dates were completely wrong even though I ring them the day of my move! I requested my bills be sent via email months ago - this has never happened. Also requested that someone investigate my bills due to them changing the amount I owe so often - this request was ignored. Also requested I get a copy of all the bills over the last 3 months - you guessed it; never happened! Now they are wanting to charge me an early disconnection fee, which they said they would reverse! Come on Pulse; time to get off that crack you're smoking and do your job properly...sort it out

Pulse energy has such a rotten customer service. The customer service has really tortured me for a good 40 mins. It is a 0 star electricity company, I have never heard of such pathetic policy made by this electricity and the customer service said I agreed to this policy when I signed up. Saying that I can not pay by my card because the account is under my husband's name. Even after my husband's authorization that I can provide the necessary information to the customer service she doesn't want to listen to me when I provide them information and she literally say don't argue with me . How was that an argument!.
Wrong timing written 8am to 8pm on pulse energy card they left me. But when I called customer service at 4.30 she said we close that 5pm and soon someone else will attend you, that is the policy.. I am like do I have to explain everything again to that person! Such a user unfriendly website, you send me missing bills on my email don't have a due date on it. Never communicated with me over the phone call. Disconnected my electricity without informating. And someone has to be home when you reconnect my electricity! Why disconnect no one said I had to be home when you disconnected my electricity? All the stupid made policy has to be in your favor! Thanks manager . Not mentioning the the price rates. I signed up through a website but when the bill managed to come the rated were totally different form the website information I signed up through. The hidden charges I tell you, Its vaguely written somewhere god knows where I never read it when signing up.

I had good review by malav and now opted to use Pulse energy. Good luck!

Tejas was a excellent sales person explained every possible point to me

I don't appreciate someone knocking on my door at 5:30pm on a Saturday afternoon while having dinner and then being told misguided things about my current supplier. There is now way I would sign up with a company that lie to me during the sales pitch and continue to argue with me about things they are not clued up about. Next time someone comes knocking at my door from this company I'll send the dogs out...

Thank you siddhant for your service and better rates

Bit shocking. I dont have a smart meter and they were happy with that initially - using estimates and me occasionally emailing them with the correct reading. Then I get a phone call to say they require 4 monthly reads at a charge of $30 a read. Which I though, sure ok. Then without warning, i suddenly was getting phone calls from the meter reader guy saying I needed monthly reads (yes at $30 a read) and Pulse just said "its a new requirement" with no elaboration as to why. So with $30 attached to my bill each month, I had no choice but to look for another , more sane, power provider.
UPDATE: And now i have cancelled my account with Pulse, I find out they have charge me $167 (for what???? - I have paid my latest power bill) which is due in 2 days, right before Christmas!! So what I was going to spend on food to feed my kids, is now going towards a random bill I was not expecting. THANKS FOR THE JOYOUS CHRISTMAS PULSE

total ripoff this company is going down hill fast dont waste your breath with these idiots

they direct debited me again, when i had already paid the bill! completely unprofessional, terrible customer service. dont go with them

update: then they will give you a credit... but for some reason the power bill the next month doubles

Too much hidden cost. I have changed my plan from Low users to standard and they chage me $7 extra in my last bill.

I called Pulse Energy explaining that our house had flooded, we had lost a lot of our stuff and had to move out, hence had to cancel our contract in the next 2 days. The lady on the other line told me of the $150 cancellation fee. I asked if it could be waived given we weren t changing provider, we had just lost our home. I was told no it could not be waived. I am in a vulnerable situation and was disgusted with the lack of empathy. My broadband and water/gas providers both waived their cancellation fees given the situation. I don t understand how the $150 is justified in this situation.

Update: Pulse have been proactive in contacting me and have now offered for the $150 to be waived given my situation and have offered to discount my last bill as an apology. I appreciate the fast contact and am happy with the outcome.

Worst service. They give False commitments and overcharge I never get bill on time and they overcharge than expected..i recommend not to go for this power company

I m Hppy to sign up with pulse energy, fixed rates without contract made me to choose the company, thank you Shivam for signing me up Nd fantastic service.

I sign up with the pulse guys, they never told me there is notice period for 30 days. I call customer care today now they aresaying you have to pay $150 fine, which was not explained to me on sign up. Dont trust them

More than happy with the service.i cant believe how much i was getting charged. Give pulse energy ago.

Our property was between tenants we phoned and asked Pulse not to turn off power and we would pay any charges. Left name and MOB they agreed. When we returned 5 days later power was off. They took the complaint more seriously when Fair go was mentioned and said they would try and turn power on remotely which they did. The call was stressful and we have now been charged a reconnection fee which is unjustified as it was their mistake.