Our property was between tenants we phoned and ask...

Our property was between tenants we phoned and asked Pulse not to turn off power and we would pay any charges. Left name and MOB they agreed. When we returned 5 days later power was off. They took the complaint more seriously when Fair go was mentioned and said they would try and turn power on remotely which they did. The call was stressful and we have now been charged a reconnection fee which is unjustified as it was their mistake.