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I'm a customer of Pulse via Black Box Power. They ...

I'm a customer of Pulse via Black Box Power. They were fine at my old address, but since moving they have made an absolute balls up of my account. I'm ring to be told I owe a certain amount on my bill, but then told an entirely NEW figure an hour later - operator could not explain why. Then old addresses power gets mixed with new address, think I have that sorted, only to find same problem the next month. Moving dates were completely wrong even though I ring them the day of my move! I requested my bills be sent via email months ago - this has never happened. Also requested that someone investigate my bills due to them changing the amount I owe so often - this request was ignored. Also requested I get a copy of all the bills over the last 3 months - you guessed it; never happened! Now they are wanting to charge me an early disconnection fee, which they said they would reverse! Come on Pulse; time to get off that crack you're smoking and do your job properly...sort it out

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