I called Pulse Energy explaining that our house ha...

I called Pulse Energy explaining that our house had flooded, we had lost a lot of our stuff and had to move out, hence had to cancel our contract in the next 2 days. The lady on the other line told me of the $150 cancellation fee. I asked if it could be waived given we weren t changing provider, we had just lost our home. I was told no it could not be waived. I am in a vulnerable situation and was disgusted with the lack of empathy. My broadband and water/gas providers both waived their cancellation fees given the situation. I don t understand how the $150 is justified in this situation.

Update: Pulse have been proactive in contacting me and have now offered for the $150 to be waived given my situation and have offered to discount my last bill as an apology. I appreciate the fast contact and am happy with the outcome.