Nikkiis SP

Review of Pulse Energy

Pulse energy has such a rotten customer service. T...

Pulse energy has such a rotten customer service. The customer service has really tortured me for a good 40 mins. It is a 0 star electricity company, I have never heard of such pathetic policy made by this electricity and the customer service said I agreed to this policy when I signed up. Saying that I can not pay by my card because the account is under my husband's name. Even after my husband's authorization that I can provide the necessary information to the customer service she doesn't want to listen to me when I provide them information and she literally say don't argue with me . How was that an argument!.
Wrong timing written 8am to 8pm on pulse energy card they left me. But when I called customer service at 4.30 she said we close that 5pm and soon someone else will attend you, that is the policy.. I am like do I have to explain everything again to that person! Such a user unfriendly website, you send me missing bills on my email don't have a due date on it. Never communicated with me over the phone call. Disconnected my electricity without informating. And someone has to be home when you reconnect my electricity! Why disconnect no one said I had to be home when you disconnected my electricity? All the stupid made policy has to be in your favor! Thanks manager . Not mentioning the the price rates. I signed up through a website but when the bill managed to come the rated were totally different form the website information I signed up through. The hidden charges I tell you, Its vaguely written somewhere god knows where I never read it when signing up.