Colorado Department of Labor and Employment Reviews

Unable to File a Claim for days since the system crashed...

Call you and hang up right away!! Well have to wait another 2 months for a call back ! You literally have one job!!!!

I only have great things to say about my experience with Riley at Colorado Dept. of Labor and Employment. He was the most professional and understanding agent. I am sure answering all of my questions wasn't easy and he did it promptly and was excellent. I know my call wasn't his easiest call and he had the utmost knowledge and customer service and I am thankful for employees like him.

The unemployment office is like any other government office, doesn't give a cap about the people its designed to help and serve

Why is it so hard to get a live agent. This is pretty ridiculous. I was on the phone for a hour and we a half yesterday. Wow the labor department has pretty weak customer service. This is what my tax dollars have bought me. LOL.

I called four times today in succession during the stated CODOLE office hours to follow up on an ongoing issue. Four times I waited through the automated system and then as it transferred to the operator, the line hung up every time. WHAT IS GOING ON??

HEEEEEEELLLLLPPPPP I've called to report fraud, I've filled out the online forms. NOTHING, NO RESPOSE, NO AUTO REPLY EMAIL SAYING "We have your fraud form" ZERO!!! I've called and you cannot reach a real person? No call backs available? So when I get hit on my taxes for this FRAUD can I ignore the government like I'm getting ignored?

I know they are busy currently with everything going on, but I have tried calling customer service for a little more than 2 weeks and I can t get through. The call automatically drops. I ve called the Denver Metro Area phone number and the toll free number. I haven t received help for my claim and now my claim became inactive since it s been so long.

Nobody answers the phone. System just hangs up on you.

cannot praise these good folks enough many years ago i had an issue with metro pavers inc in adams county they terminated me based off of bogus claims of damages etc as a result of my so called negligence and decided they were NOT going to compensate me for the 3 days i worked i went to building downtown filed a claim and i received my check very shortly there after they told me be prepared for a 90 day wait average i believe took 2 weeks tops i was very much so satisfied thankfull and relieved i never returned contact to confirm i had indeed received payment being a punk kid at the time but a hard worker nun the less i wanted them to endure more hassle from this agency. sorry for the delay but i formally thank all who Assisted in ensuring i wasnt robbed for my Labor

I've been trying for over a month and I CAN'T believe how terrible this service is, especially at a time when we need their help the most and need to speak to someone now. There is no way to reach them and no option to ever receive assistance. I just can't believe that they're doing this to us. I feel helpless, frustrated and angry at the system for not being there for all of us in our time of need.

No one has answered the phone in weeks. How am I supposed to get help. I can t file a regular claim

I haven't been able to get paid for my first week of unemployment due to THEIR system's error, and you can not reach a live human being to get anything done. I had to wait 6 weeks for a call back, and when they did call, I picked up the phone and heard them chatting on the other end but they couldn't seem to hear me, so I never got my callback. The next callback I could get was 8 weeks away. They need to hire people.

Ostensibly the worst government office in the entire United States of America. Whoever runs this department needs to be replaced by someone more competent

Colorado Department of Unemployment has not been any help to me so far. Trying to reopen a claim that I never collected on. Finally mailed my paperwork in, who knows what will happen. Someone was supposed to call me NEVER DID!

I ve been waiting for 3 months to get any sort of payment through unemployment. When I call they immediately hang up on me. Tried emailing them and got a few responses back but didn t tell me anything that helped. I ve been trying to email them again to let them know I still haven t gotten paid and I ve been waiting two weeks for a response to my email.

I totally understand that they are bombarded with claims, but not being able to to reach someone by phone or email is ridiculous. I ve called several times and listen to about a 3 minute message and continues to tell you to wait on the line for an agent and at the end it tells you all agents are busy and to try your call later and hangs up. I ve even contacted the governors office on his website and filed a complaint about this and asked to have someone contact me. I have yet to even receive confirmation that the governors office received my message. You would think during this time they would hire some extra people at least to answer the phone and answer questions and take important information for claims. I think there s an abundance of qualified people available and willing to work.

Town Hall Phone Conference on Monday, 20 April. All on call were advised that extended benefit payments would be showing up in our direct deposit accounts this week. So far as of Thursday, 23 April...NOTHING!!!!!!!

WORTHLESS!!! Called 5 times and no answer so what good are you?

NO HOPE FOR ANYONE EXPERIENCING MISSING PAYMENTS!!! CANT GET ANY HELP CANT GET MY FULL UNEMPLOYMENT PAYMENTS I DONT HAVE ANY OF THE PAPAERWORK ON MY UI THAT I NEED TO FIX MY PROBLEM AND NO ONE WILL HELP ME I HAVE ONLY RECIEVED 70 DOLLARS A WEEK AND THEY HAVE KEPT 333 FROM ME EVEN THOUGH I HAVE NO KIDS NO JOB NO MONEY OWED TO THEM AND I HAVE BEEN TRYING TO GET AHOLD OF ANYONE DESPERATELY FOR A MONTH AND AM READY TO CALL IT QUITS IN THIS LIFE

I received unemployment during the times outlined in regards to COVID-19. I left the organization because it was either I break the law and lose my certification or I quit. Not to mention I filed a complaint with the Colorado Department of Public Health and Environment who did nothing to follow up on seeing if patient abandonment was occurring. Lets also talk about the fact that I asked my employer for more than 24 hours a week because I was hired at full time...or I would put in my 2 weeks. My supervisor texted me back and stated that my resignation was accepted effective immediately. I was denied the stimulus payment because of "personal reasons." Yeah sure...personal reasons such as not being able to feed myself or pay my bills. Not to mention the fact that they wanted me to break the law. So glad that CDLE would rather me break the law than quit a company with corrupt morals. At least the DOD took my complaint far more seriously.

Filed back in JUNE, my online account says approved and paid. I never received the money. When I called they said wait a month, which put me after the covid-19 relief, still never received the money. Started a new claim, never got paid although online it stated it was approved and paid. Yes I have checked all my accounts and the debit card I opt-out of. Called customer service again, waited 2 hours for them to just hang up on me. Called an office located an hour and a half away and they told me I could get an appointment in October. It is becoming clear that these people are failing at their job and couldn't care less if we get financial support... Families are loosing everything, please fix your system!

Call to be put on hold and then hung up on. This has been going on for 5 weeks now. How the %$^%^& are we supposed to get any answers. Ridiculous! This is what my tax dollars go to is for this. I am getting agents name and making records and will send in.

Filing unemployment in this state is a joke. For some reason, you only have 24 hours to complete an application. Ok, fine. The problem is their system crashes and shuts down for maintenance regularly, sometimes without warning. And right now, you can only file a claim at certain times of the week based on your last name. That means that if the system crashes and you are unable to work around their arbitrary last name restriction, your ENTIRE application may be deleted after that 24 hour mark. This is the situation I am in right now, and I have no idea what is going to happen to my application at that 24 hours mark. Can you see how this is a major problem?
This system was designed without ease of use in mind, and is a genuine hinderance for people who need unemployment to survive. And maybe it's intentionally difficult so that people will just give up on their application.
Additionally, this is a problem that will disproportionately affect minorities/people with disabilities, as these groups are statistically more likely to be vulnerable to unemployment. And more likely not to have consistent internet access.
Anyway, I called the call center to see what was going on with my application, and I was on hold for half an hour. I get it, there are probably way too many calls for the staff to handle right now. A woman named Cora answered and I asked her how she was doing. She told me she was upset because calls that weren't her department kept getting routed to her. Then she put me on another hold, and then another because she was having IT issues. She did not seem familiar with the application system at al land was unable to answer basic questions, claiming "I'm not in IT". All I wanted to know was if my application would be gone if I tried to fill it out tomorrow. She was extremely dismissive of me and the issues I raised with the unemployment systems, and wouldn't transfer me to a supervisor or even someone that could actually help me. Then she hung up on me.

Final rating: 0/10, abysmal customer service and incredibly unituntive application system.

I can't enter my social security number on the site and no one's answering

I iwsh I could leave a zero. Were in a pandemic. This is real. We need aid. No customer service. It took to months to get a phone call. They won't even let you in the building unless you were one of the lucky ones to score an appointment online. COME ON. GET IT TOGETHER POLIS

Coronavirus (in November) is no longer a legitimate excuse for the extreme list of inadequacies and deficiencies we face with the Colorado Unemployment Division. I cannot even begin to express my continued frustration and disappointment with the CDLE. It looks like a failure of planning, will, administrative ability and leadership. In 9 months you have failed to remedy even the most basic and simple of fixes, remained tone-deaf to the public, and cannot deliver your services in an efficient and timely manner. I would be glad to help if you need more specific information, or would like to hire me to perform an audit, or take over as your Public Entity Risk Manager. You have my information.

What an absolute joke. Waited 3 months for my callback. Day finally comes, no one calls. I then wake up the next day to a missed call from them BUT with a voicemail saying they will call back in 30 minutes. That 30 minutes came and went. The absolute ineptitude of this department is astounding. The government is quick to lock us down but when it comes to helping us, next to impossible.

I been calling in to request a payment all during the month of May, but still haven't got nothing yet. Very frustrating and unprofessional.

I updated my claim and it s been saying PENDING APPROVAL for about two weeks now I ve sent numerous of Fax s and mailed documents and still no answer! It seems that my claim and others aren t even being looked at?? I even mailed in letters to please have an agent call back and still no answer, THEN when you call they automatically hang up ? I seriously don t understand how they expect people to get through with no money? If I could rate this a ZERO I WOULD!

Took 2 months to finally speak to someone. Fix your phone issues

The CDLE does not care if you live or you die. I have several underlying illnesses and my account has been on hold for over 3 months because my home address and mailing address were different. I had to get in touch with the senators and legislators office just to find that out after being told "We dunno nothing, kick rocks" for 3 months. I am now prepared to die without ever seeing my mother again. Thank you CDLE for making sure I die alone with a massive debt. I couldn't have done it without you.

Worst service ever. My daughter was getting unemployment checks and sadly they stopped coming with no explanation. She has tried to get into her account numerous times and her account is locked. She has tried calling for help and is always disconnected no matter what time of day she calls. The recording simply says that they have a high call volume and to call again later.
They sent her a new pin number but she still can t get through.

She tried to get an appointment but there were no appointments available. So she isn t getting any of her checks and she still has to pay her rent or she will lose her apartment.

The lack of any sort of help available through this office just makes it completely impossible to accomplish anything.

The lack of communication from the unemployment division is absurd. I have called over 700 times since March and have only been able to get through once. My claim was mishandled from the get-go, causing me to be forced to retain an attorney in order to appeal as fast as possible. I still have not received any correspondence/benefits a week after my appeal was GRANTED. Polis needs to order an investigation into their practices. How can their phone lines constantly be busy? Moreover, why is there no other way to speak with someone?

Have not received payment ,can't get ahold of anyone. Probably going to lose everything cause I can't get paid on time.someone needs to call the labor board on them.

No humans on the phone, just computers that say call this other numbers then the others send you back OMG..... ...

Been calling and emailing for years over getting paid, w-2s.....I have not one time ever been paid or even had a reply from the department of labor. They just send forms to fill out and when you email them back and sit on the phone for hours to talk to a human they say they never got their forms redo them is their answer. I am owed over $12000 and I am sure as with the labor board's competency of never answering a question or returning phone calls...I will never get paid! Thanks from a Veteran who lives on the streets cause of this! Go too work and not get paid and the companies who don't pay know they don't have too knowing the labor board won't due anything about it! 5 years waiting to get paid! Thanks division of labor for the homelessness! ( edited 03april17) finally today the labor board contacted over 5 years of waiting and they lost all of my proof witnesses and want me redo all the claims on 7 companies which I can't do. As of April 03 I lose out on $12,000 due to their incompetence. I suggest not going through the labor board but use an outside source that has better credibility.....a local gang has better credibility than Colorado labor board.

The only industry where customer service doesn't matter and they stay in business. They are trying to have everything direct you to online or bots to answer phones but neither can answer any questions. All of the bots redirect you everywhere else. Horrible

I live in the State of Montana. Earned wages in the 2nd quarter of 2019. Montana has requested my wages from Colorado UI on three occasions over the last 11 weeks. Colorado UI is an epic fail! My case has been escalated to Montana s highest level and still nothing.

One can t even speak to a live representative from Colorado UI. They ve made it impossible to do anything outside of making an appointment for someone to call back. The wait time for a call back is nothing short of 30-45 days. This is how people end up in the street!

I m writing a letter to every agency and government representative to vet the above. Colorado doesn t have the right to not respond within a reasonable time frame pandemic or not!

This is unacceptable in every way! Terrible, under managed government agency ever! Hire more people, Colorado UI! You have plenty of funding but are failing we the taxpayers in monumental proportions!

Can t speak to a live agent about important matters!

Scheduled a call back, waited 6 wks and they never called. Called the number and it just hangs up on you. This is outrageous, people need help and your unable to even speak to them and they don't even call you on your scheduled date. JUST A SHAME, NO ACCOUNTABILITY!

I'm unable to even set up a call back to speak to an agent. This system is horrible . What are people suppose to do..? This falls back on Polis. He should make as sure the system that represents the State which he governs takes care of the people. Flood his office with complaints.. Maybe he will get it fixed then.

waited three months for a call back just to get insulated and told she would refuses to transfer me to a supervisor at all and told me its my fault for waiting for he call back, honestly they should fire her and her supervisor for allowing such inhumane treatment

Something went wrong with my claim, Ive called tirelessly. There is just no way to get a hold of them to get this fixed...

Called on 3 diffrent phones for 3 hours says we are experiencing high call volumes call back later. This has been going on for two weeks i cant even get through to talk to someone

Calling for a month. Ten times a day. Unable to talk to staff to find out why I can't get paid. System is broken..

You can't get a hold of anyone..if it picks up it hang s up on u...

This place sucks! No one is held accountable for the misinformation the give you! Constant attitudes given over the phone and I even had one woman laugh at my husband when he expressed his frustration of not receiving his check during this time of the year! How unprofessional, I am just disgusted. We had to wait 1 1/2 to speak to someone. This place is the worst.

So I requested payment on July 19th for the previous two weeks. My claim on MYUI said approved at the time and didnt not say I needed any work contacts or to register with the workforce center. On Monday my claim was changed to pending approval, I wasn't payed for the two previous weeks in which my claim was approved, and now MYUI is saying "active issue: workforce registration pending review" I've now register for the workforce but nothing has changed, still haven't been payed for those two week and I dont know if I will be.

The government is failing us, and is failing to even communicate properly with us. You can't speak with a person, only schedule a callback. The first date available for a callback is August 20th, hahaha. Some people have even said they aren't actually calling people back.

No answer, No matter what time of day I call only recorded info which ends, "all lines are busy, goodbye".
There is no place I can find online, to add or submit additional information regarding wages received after the fact of requesting payment.

with service like this I will stop paying state taxes

I find it despicable that they leave you no way to contact them by phone or email and the only way to ask questions or resolve problems is by calling them by phone or email. My daughter was furloughed in February due to the pandemic. She filed a claim immediately which posted March 12, 2020. Her claim remains "pending" and no matter how many times we fax over the documents to resolve the issue, they don't look at it. She is now evicted from her apartment, hiring freezes all over our town, no income and no hope of an income for weeks to come and her claim remains "pending". According the "pandemic" phone line, the only way to resolve her pending issue is to call the main line. When you call the main line, it tells you "call volume is high, try your call later." Why is it necessary to send over four different sets of the exact same documents and they are never processed or even looked at and no call backs ever come????

I filed 5 weeks ago, everything appeared to be running smoothly was all approved. Submitted my first request for unemployment which was issued 7/14, I still haven t gotten that. Tried calling, you can t speak with anyone and the next appointment offered was late August. Not very helpful for the now. It s way past the 72 hour wait period for compensation... what is going on?

I waited almost 3 months for a call back and they called on the 16th instead of the day 20th of October which was the scheduled date so now I won't have another chance until December 29th...I've been at this since March, if there were negative stars included to rate the department you would receive - 5 stars.....this is crazy.

This is extremely unacceptable that you can t even wait on hold or request a call back. Law suits need to be filed against the state for this. We understand you have a high call volume, that is no excuse for not implementing a system that allows for call backs. Whenever you call the division now the automated system just says there s no call back times available which is ridiculous and a lie, they just don t care and neither does Polis. Other states actually let their constituents wait on hold or request a call back.

I am at a loss for words. I filed my unemployment claim on April 5th. I accidentally selected the wrong pay period, mailed in all the paperwork to get it fixed and still nothing. I've tried calling for weeks, just to be told the lines are too busy. Every. Single. Day. I have been unemployed since March 28th, and haven't received any help from the state in terms of unemployment. I truly hope others are getting their much needed money.

If I could give zero stars I would. The fact that no one can reach a real person and your call lines basically hang up on you is blowing my mind. If anything this SHOULD be an essential service right now. At the bare minimum you should be at least fielding emails. The way this has been handled is absolutely deplorable and needs to be fixed.

Same issue as everyone else. No live help. When I they to schedule a phone appointment online I receive a message saying they dont have any slots available.

People please do not rely on Colorado Unemployment, they cannot help in anyway shape or form.

The CDLE owes me Pandemic benefits for Sept, Oct, Nov. Their calling center has been opted out to Mississippi and they can do nothing to help us. Apparently masses of us Colorado Pandemic claimants have had our birth year changed to 2020, so that it invalidates our claim. Since no one ever calls us back, they are keeping the money. Unbelievable. Isn t this Fraud? I think so. HELP us! I ve called agencies all over Colorado and their phones hang up, doesn t go thru. The Feds won t do anything either. Email me at cathy (at) cathyharris sold.com if you have any ideas.

THEY ARE OPEN! If you can t get through on the phone go to the office. I walked in filled out a form and they said they d call me on the next 48hrs to help me with my claim. Make sure to go to the third floor as their regular floor is undergoing construction.

Absolutely horrible to work with. As a vendor payments were consistently 3-5 weeks late or LONGER then what was promised, making this pretty difficult to count on when my student needed classes. On top of this on going problem for a year they decided to connect with another vendor and not one person in this facility or my student had the decency to contact me before that person's lessons became cancelled. I got an email stating that this contract had changed an hour before their lesson and then also received pretty degrading emails about my "basic level teaching" yet i've had 7 years direct work and professional experience from DeEtte Altvater. This case worker was fired for her poor performance and nasty emails. Vendors be warned!

No option for call backs for over 2weeks now. I tried to extend online and now it's saying I can't file for over a month. There is absolutely no way to get assistance. I called the pandemic line and was rudely hung up on and no matter how many times I try to call or schedule through the virtual assistant online it says no slots available so I guess we just get no help?

If you re having issues with your unemployment claim email Daniel.Chase@state.co.us. He is with constituent services and can help
Bypass the waitlist with the department of labor and their inability to handle requests.

Been trying to call for months and all I get is a busy tone!! And yet they are still sending me a bill which I can't sort out cause of that bulllshit!

Pitiful really Pitful Hire somebody Cause NOBODY EVER ANSWERS THE PHONE

You have failed the people. Your website is broken. Two months before you can speak to someone. I have run out of money. To shame!

I do a great deal of partnership & collaboration with CDLE and the staff is stellar!

Its astonishing to see how fragile, and weak these systems are, not just the systems but the actual employees of this institution are at best holding the education of an 8th grader. How could their system fail so hard? Yes its a unique situation but this goes to show how goverment dependence in any form, will never benefit society, they can't return a call, an email, answer basic questions accurately or honestly, and now they have hired Temps to field their calls from home with no protection of sensitive data, but wonder why they have fraudulent cases? Mind you they are bankrolled by the public at large. Curently I have noticed a disturbing trend, the Department of labor in Colorado is intentionally removing comments about an issue that is currently automatically denying claims with no reason. It started right after the 600.00 stopped. They know ita happening but refuse to admit it. I understand that its embarrassing to them to be completely unable to utilize a computer, calculator and even a pen and paper for that matter but it at a minimum needs to be acknowledged. Hard fail colorado, hard fail.....

The worst communication system you can ever imagine! Actual rating is lower than this if google add zero!

They never pick up and when they do pick up 2 hours later they are not much help.

This place is very frustrating I have been calling about my card for about 2-3 weeks now and I still haven't received it yet in the mail I been on unemployment since the coronavirus pandemic started and they locked my card due to fraud and I had to request a new card in the mail. Even when speaking to someone on the phone my card was delayed and they even asked for me to do some extra stuff to get my new card and now they're saying that I will have to wait even longer for my card to come in because of the holidays and weekends

This is the most broken system you can imagine. There has been absolutely no one to talk to. I have not received any payments since 10/3. The systems says I am eligible yet I am denied. I finally talked to an agent 12/18/20. More than 2 months since my last payment and even she could not understand or explain why I have not been paided. I can handle no if I had done something wrong. We are not going to make it because of a broken computer that doesnt care. Is there really anyone working at the unemployement office with an common sense or compassion aaagggghhh.

Unable to talk to a live agent. I can t even get my questions answered about my unemployment benefits. This is really annoying and they don t really care about their customers.

If I could give 0 stars I would. I attempted to get help/ advice on my claim and Susie (employee ID 0883) called me names, talked over me, didn t attempt to listen to my problem, and offered no help or advice. This department is not there to help the people, it seems that they are actively trying to hinder the people from receiving unemployment benefits.

Unbelievably difficult to wade through their process that clearly appears to be designed to prevent successful outcomes. System glitches combined with changing and inconsistent requirements AND impossible wait times on the customer service hold line (2 1/2 hours w/a hang up at the end) during the application AND reapplication process make for a virtually impossible situation. Totally absurd!! They know, full well I m sure, that their design model has been created specifically to prevent successful filing of applications and consequently denial of unemployment compensation. It s a government SCAM! Incredible!! We are in big, big trouble! Mortgage trouble, food trouble, utilities trouble, car payment trouble and we ve been paying taxes and insurance through our employers, to the State of Colorado, for 30 years to help cover us in EXACTLY THIS TYPE OF SITUATION and now that we need the State s help the State says DISALLOWED and INELIGIBLE ! With NO WAY TO APPEAL. It s a scam. Where has all the money gone??
And yet I m out of work through NO FAULT OF MY OWN! (COVID19).
We need to file a class action lawsuit against the State of CO for all of the folks, just like us, who are being ripped off.

I have called 3 times and spoke to 3 of the nicest people. All were very helpful and answered my questions. This can't be an easy job, people call looking for their money, it's not up to the folks that answer your call, be kind the next time you call.

There is no Workforce center at this location. This has not been updated for over 2 years.

To everyone who is complaining about the system, wait times, and not receiving any benefits: make sure to vote NO on lowering state income tax. THAT'S WHERE UNEMPLOYMENT FUNDS COME FROM! No taxes = no assistance. Please don't forget that. People who live in countries with a higher tax rate get better roads, schools, free child care, free health care and assistance when things go sideways, AND they don't have to wait for 3 months to file claims due in 2 weeks. Can't reap if you don't sow. Y'all really need to read something you didn't find on the internet. I hear libraries are open again, so....

We have been calling solid since March 14th and have not gotten through.. we are separate to file a claim. Help

i filed a claim, nothing has been sent to my direct deposit. And whenever i call them, they hang up on me.

All of the sudden my payment stopped with pending approval, says issue with my address which hasn't changed and says i need to talk to an agent which automatically hangs up on you......completely ridiculous

I have never dealt with a state agency where you can t call and speak to someone. I am willing to sit on hold but it s not even an option. There are no options. They keep stating that you can get a call back slot but there are never any available. I don t know how to get assistance. This is the worst customer service I have ever encountered. 0 stars.

Been trying online and calling for over a week. And when I call I get hung up on.

Literally one of the worst systems ever created. If they cared about the American people like they claim, they d have a live agent to help with your account and answer questions. I filed in March and still can t get my benefits 5 months later! Canada is looking real good to me right now.

Nonbody at unemployment will help you they cant call you back they have a job so what do they when someone like me is just feeling hopeless the say well we just cant tell you anything but we will call you.!

I understand that this is a very difficult time for thousands of people, but you need to open up an email service to help better Segway claims and questions. Calling your line and trying to get ahold of you people is deplorable. thousands of people are trying to get assistance. I have not received my pin, and it makes it difficult to receive the unemployment benefits that I need. This state needs to open up an email system for any further crises that we may go through. I am beyond livid and exhausted and stressed. I cannot stand the way that this state has handled unemployment. It is the worst situation I have ever experienced with trying to maintain my livelihood! again, I understand. It's a stressful time for everyone. But you need to open up other methods on how to contact people with this agency.

Since I've been able to work never ever claimed unemployment until this covid happened. So I was clueless as what to do. But eventually got 3 weeks worth. No back pay to when this even started. I didn't claim right away as I had money in the bank. But thinking that I would get back to work sooner then 4 months. I went through all my savings and checking accounts. Hoping that I could get some money back from back months. Didn't happen I've talked to customers service many times and all they say is they'll look into it. I was told it could take up to 21 days that was 34 days ago. Failed system, failed the citizens of Colorado. Thank you!

No way to talk to a person. I worked throught the hole pandemic n I didnt get the 600 extra a week and today didnt get the 300. Im barely making it n I can't make a appointment to talk to some one face to face

I have filied before the covid-19 march 1 2020
And i have still not been paid.. nor have i got a call back. Ibhave tried exahuastingly to get a call back a nd call random deot to get some help.. my frustration is I have a unemployment claim asaide the PuA advataages.. ahere is my help.. ahen im pay taxes and have a lighit unemployment claim

How am I supposed to ask for an extension when I call 10 minutes before opening and the lines are already busy. What am I supposed to do? I have never had unemployment before and it is very confusing to me because I have a learning disability.