I have filied before the covid-19 march 1 2020

I have filied before the covid-19 march 1 2020
And i have still not been paid.. nor have i got a call back. Ibhave tried exahuastingly to get a call back a nd call random deot to get some help.. my frustration is I have a unemployment claim asaide the PuA advataages.. ahere is my help.. ahen im pay taxes and have a lighit unemployment claim