I totally understand that they are bombarded with ...

I totally understand that they are bombarded with claims, but not being able to to reach someone by phone or email is ridiculous. I ve called several times and listen to about a 3 minute message and continues to tell you to wait on the line for an agent and at the end it tells you all agents are busy and to try your call later and hangs up. I ve even contacted the governors office on his website and filed a complaint about this and asked to have someone contact me. I have yet to even receive confirmation that the governors office received my message. You would think during this time they would hire some extra people at least to answer the phone and answer questions and take important information for claims. I think there s an abundance of qualified people available and willing to work.