I find it despicable that they leave you no way to...

I find it despicable that they leave you no way to contact them by phone or email and the only way to ask questions or resolve problems is by calling them by phone or email. My daughter was furloughed in February due to the pandemic. She filed a claim immediately which posted March 12, 2020. Her claim remains "pending" and no matter how many times we fax over the documents to resolve the issue, they don't look at it. She is now evicted from her apartment, hiring freezes all over our town, no income and no hope of an income for weeks to come and her claim remains "pending". According the "pandemic" phone line, the only way to resolve her pending issue is to call the main line. When you call the main line, it tells you "call volume is high, try your call later." Why is it necessary to send over four different sets of the exact same documents and they are never processed or even looked at and no call backs ever come????