Filing unemployment in this state is a joke. For s...

Filing unemployment in this state is a joke. For some reason, you only have 24 hours to complete an application. Ok, fine. The problem is their system crashes and shuts down for maintenance regularly, sometimes without warning. And right now, you can only file a claim at certain times of the week based on your last name. That means that if the system crashes and you are unable to work around their arbitrary last name restriction, your ENTIRE application may be deleted after that 24 hour mark. This is the situation I am in right now, and I have no idea what is going to happen to my application at that 24 hours mark. Can you see how this is a major problem?
This system was designed without ease of use in mind, and is a genuine hinderance for people who need unemployment to survive. And maybe it's intentionally difficult so that people will just give up on their application.
Additionally, this is a problem that will disproportionately affect minorities/people with disabilities, as these groups are statistically more likely to be vulnerable to unemployment. And more likely not to have consistent internet access.
Anyway, I called the call center to see what was going on with my application, and I was on hold for half an hour. I get it, there are probably way too many calls for the staff to handle right now. A woman named Cora answered and I asked her how she was doing. She told me she was upset because calls that weren't her department kept getting routed to her. Then she put me on another hold, and then another because she was having IT issues. She did not seem familiar with the application system at al land was unable to answer basic questions, claiming "I'm not in IT". All I wanted to know was if my application would be gone if I tried to fill it out tomorrow. She was extremely dismissive of me and the issues I raised with the unemployment systems, and wouldn't transfer me to a supervisor or even someone that could actually help me. Then she hung up on me.

Final rating: 0/10, abysmal customer service and incredibly unituntive application system.