I've been trying for over a month and I CAN'T bel...

I've been trying for over a month and I CAN'T believe how terrible this service is, especially at a time when we need their help the most and need to speak to someone now. There is no way to reach them and no option to ever receive assistance. I just can't believe that they're doing this to us. I feel helpless, frustrated and angry at the system for not being there for all of us in our time of need.