What an absolute joke. Waited 3 months for my call...

What an absolute joke. Waited 3 months for my callback. Day finally comes, no one calls. I then wake up the next day to a missed call from them BUT with a voicemail saying they will call back in 30 minutes. That 30 minutes came and went. The absolute ineptitude of this department is astounding. The government is quick to lock us down but when it comes to helping us, next to impossible.