Jacks Small Engines

3.1 · 260 reviews
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Jeanette Hammaren
Reviews 1
2020-10-25 05:04

Their recording while you are on hold says, "Good ...

Their recording while you are on hold says, "Good customer service begins after you order". awesome service when I called to order accessories for my ride on mower. waited the estimated lead time for delivery and then called to check the status and was told the part(s) I ordered (and was charged for...

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Christopher Siler
Reviews 1
2020-10-23 12:43

They go out.... On making sales available during m...

They go out.... On making sales available during mowing season. However i purchased a 300.00 ECM for one of my redline exmark lazer z x-series 38hp units along with a 100.00 throttle position solenoid back in oct 2018 to get the fleet ready for when we head out 2019 which sat for months in the shop ...

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Scott Gillespie
Reviews 1
2020-10-23 04:27

I ordered a part 2 weeks ago because their website...

I ordered a part 2 weeks ago because their website said fast 2-4 day shipping. after a 9 days I still had no shipping conformation. I called, and after 15 minute hold time the lady said yes they had messed up and they would ship the next day and the part would be here by Friday. I asked if they woul...

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Builder Ben
Reviews 1
2020-10-21 01:41

I will never do business with this company again. ...

I will never do business with this company again. Took three weeks for my order to arrive and when it did some of the parts were not what I ordered. The very rude customer service rep told me I would have to pay return shipping if I wanted a refund. Another item in my order was cancelled because it ...

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Mary Shaw
Reviews 1
2020-10-20 01:54

I bought a very expensive snow blower from Jack's....

I bought a very expensive snow blower from Jack's. I've only used it 5 times in the last 4 years. It's been in service twice. Jack's was helpful the first time but absolutely did NOTHING the second time. I won't be purchasing from Jack's again!!

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Marty A
Reviews 1
2020-10-18 03:32

Please answer your phone. 30 minutes on hold hung ...

Please answer your phone. 30 minutes on hold hung up tried again 15 more minutes. Will go order a rider mower further down the road I guess.

Update: Thanks for the reply. I totally understand why they were so busy. I have since visited Jacks and purchased my mower and have ordered parts as well a...

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Ken Katoski
Reviews 1
2020-10-17 17:47

I work on a variety of outdoor equipment. When I ...

I work on a variety of outdoor equipment. When I need a part I know I can go to the Jack's website and find what I need. I love the expanded diagrams. It helps to see exactly how everything fits together. I sometimes use these diagrams as a reference. Everytime I purchased a part it was correct...

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Justin Freeman
Reviews 1
2020-10-17 10:10

Horrible people to deal with. Nasty and rude and ...

Horrible people to deal with. Nasty and rude and have literally never heard anyone local have one single good thing to say about them. I haven t been in in a year or so but felt compelled to leave a review since I forgot to do so last time and now that I need parts for the mower this year it remin...

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Kevin N
Reviews 1
2020-10-16 19:37

I recently bought a Gravely Zero Turn Mower at Jac...

I recently bought a Gravely Zero Turn Mower at Jack's after spending a significant amount of time looking at the box stores. Jack's was competitive on all their prices and was far ahead of all the others in terms of selection and personal service. I eventually bought my mower after going back 3 ti...

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Richard Thompson
Reviews 1
2020-10-16 04:59

I got everything I ordered with no problems. I ha...

I got everything I ordered with no problems. I had to call once and the parts guy was so helpful and pleasant. Only problem is that I live in Canada and by the time it gets here it is pretty expensive with customs and exchange on the money. Butt all and all a good experience.

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Al Tufano
Reviews 1
2020-10-15 23:02

I ordered a spring for my zero turning lawnmower o...

I ordered a spring for my zero turning lawnmower on July 20th and was notified on the 21st one of the parts was back ordered, would I like a partial shipment. I responded yes as the spri g was the most important item. I waited a week later I get another email the part is still backordered would you ...

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Ellen Dear
Reviews 1
2020-10-15 11:56

I gave them a one star because when I ordered they...

I gave them a one star because when I ordered they told me my order would be in in 5 days. Well 10 days later I still do not have my parts and it's still going to be another 3 days before it gets shipped. I would've done better to order from Amazon. I will never use these people ever again if I can ...

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Domenic Purgatori
Reviews 1
2020-10-14 03:02

I am reading some of the other reviews and seeing ...

I am reading some of the other reviews and seeing a common problem here. My experience has happened on multiple orders. They would say that my specific part I need is in stock and I would receive another email days later stating that is wasn't in stock and they had to order it, if I knew that was th...

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Jeff Ploughman
Reviews 1
2020-10-14 00:12

2 years ago, I bought a Husqvarna lawn tractor fro...

2 years ago, I bought a Husqvarna lawn tractor from Jacks. It was basically an Ariens mechanically. I bought from Jacks because I figured that I would get a better support experience from a local business.

The mower was a lemon. It wouldn't start days after purchase. I had to have them haul it ba...

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Kimberly Smith
Reviews 1
2020-10-13 01:24

After speaking with a Makita customer service repr...

After speaking with a Makita customer service representative, and after an exchange of messages with Jack s, I believe Jack s small engine store to be misleading with regards to the bonus battery offer with Makita. Makita states that the store should be giving the promo offer with the all the qualif...

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Tom Norris
Reviews 1
2020-10-11 23:27

When the pandemic cut loose, so did my lawn guy. A...

When the pandemic cut loose, so did my lawn guy. After a couple of years of seeing a mediocre job being done on my lawn, I decided to take on the 2.5 ac myself. After doing my research, I decided on an Ariens XD52. Unfortunately getting ahold of anyone to purchase one with reduced staffing, layoffs...

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Diana Mucha
Reviews 1
2020-10-11 10:45

Wish I seen the other reviews on this site prior t...

Wish I seen the other reviews on this site prior to ordering from them... not a great experience. Same as everyone else product showed in stock only to find out after that it was being brought in from an external company... took our order approx a month from time of order till we actually received ...

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Willie Morris
Reviews 1
2020-10-11 04:41

I have ordered parts several times from Jack's. Al...

I have ordered parts several times from Jack's. Always got good service. This last order was first time item was not in stock. (Handle for husqvarna chainsaw) I have been emailed about the order and told about the delay. I am and have been satisfied and happy with their service.

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Dok
Reviews 1
2020-10-10 07:23

STAY AWAY. This company has the poorest customer s...

STAY AWAY. This company has the poorest customer service I ve ever experienced. I have made numerous phone calls and sat on hold for hours with zero results. They say if you email them they ll answer you within 24 hours, I have emailed them twice and haven t got an answer inside of a week. If I coul...

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Lonnie Shewman
Reviews 1
2020-10-08 12:08

I ordered parts, and checked order status the next...

I ordered parts, and checked order status the next day. One part was on considerable back-order. Spoke to customer service the part that was backordered was dropped with NO HASSLE. My other parts (hard to find Onan parts) shipped that day, and I received them 2 days later. These guys were great t...

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Aaron Rettke
Reviews 1
2020-10-08 10:26

Up front, this place is amazing! I ordered a repa...

Up front, this place is amazing! I ordered a repair part online for an old no longer built pressure washer. Not only did Jacks have the place in stock and available, it was shipped that day and priority and arrived in only a day and half. If I ever need any small engine repair parts, Jacks is the...

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John Durand Jr
Reviews 1
2020-10-08 00:14

I also am impressed with Jacks customer service. I...

I also am impressed with Jacks customer service. I got a part for my lawn mower that I could not use because of a misunderstood parts diagram on our part. JACKS stood firm and just creadieted me the full price for the item which was wrong and said because it was small just keep it.NOW THIS IS GREA...

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tracy halstead
Reviews 1
2020-10-05 07:41

Well.... they say customer service is important b...

Well.... they say customer service is important but that is a lie. I placed an order online on 6/11/20 and still have no update as to where my parts are. I have emailed them twice and no response. Been on hold for 10 minutes now and loosing my patience. They charged my card within minutes for m...

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Suzanne Markin
Reviews 1
2020-10-05 00:33

Worst customer service possible. Bought an aerator...

Worst customer service possible. Bought an aerator - they put special conditions on the shipment that did not allow me to modify any part of the delivery: I could not electronically sign (they required a signature for delivery), could not hold it at the UPS location for pickup, and could not change ...

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Joel Deem
Reviews 1
2020-10-02 11:09

Recording says- after the sale it's service that c...

Recording says- after the sale it's service that counts. Great price but the website didn't say they wouldn't have the part for over a week and then when that date came they said they didn't know when they could have it. Waited twenty minutes on hold to cancel the order. STAY CLEAR!

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Chad Wargel
Reviews 1
2020-10-01 18:41

absolutely worse internet parts site in existence....

absolutely worse internet parts site in existence. Over a month and still missing partial order. 20 days before they shipped anything. they claim 2-4 days shipping, but have nothing in stock. complete lies. 1 star because they always answer my emails.

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Richie Rich
Reviews 1
2020-10-01 06:22

I have ordered parts several times and the service...

I have ordered parts several times and the service has been excellent. They are very nice and very professional. The parts I ordered were genuine Honda OEM parts. Shipment was fast and came in on the day they said it would.
I will definitely buy again from Jacks small engines and will tell my fri...

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kim little
Reviews 1
2020-09-27 11:07

Justin was a pleasure to work with. Very knowledg...

Justin was a pleasure to work with. Very knowledgeable and helpful . We purchased a zero turn mower from him and he was able to answer all of our questions and set up delivery at our convenience. Very nice and a pleasure to deal with.

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Rob Rob
Reviews 1
2020-09-25 03:32

I am a repeat customer.... they always have the pa...

I am a repeat customer.... they always have the parts in stock I need if not they get them very quickly. Their prices are awesome and when I call for technical advice they reply quickly... I'm very impressed.

Ordering is very easy without any problems I would highly highly recommend Jacks for all...

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Scott Kelley
Reviews 1
2020-09-24 00:21

Horrible customer service. Waited days for email s...

Horrible customer service. Waited days for email saying parts were shipped. Check order status and they didn t even have the part, and had to order from their vendor which was going to take almost 2weeks for them to get them another week for me I can t wait nearly a month for a part. Sent an email t...

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Edward Legg
Reviews 1
2020-09-20 13:09

Ordered from jacks previous years and was good wit...

Ordered from jacks previous years and was good with fast shipping and parts were correct.Ordered a part for my Honda mower last month and waited one month(back ordered) and no parts.My credit card was charged when i ordered so I was paying for a part i didn't have.I canceled the order and am waiting...

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Robert Waller
Reviews 1
2020-09-18 10:18

I've purchased several times for my two simplicity...

I've purchased several times for my two simplicity's in the past. Excellent service and fair pricing usually the best one can find. As far as returns, I can't comment since I've never needed to return any item. Any doubts about what you need, simply call as I had to do and they will get what you nee...

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Amy Lenoce
Reviews 1
2020-09-15 14:14

Don't buy from this company. I waited 6+ weeks for...

Don't buy from this company. I waited 6+ weeks for an order. Jack's would not return emails or pick up the phone to tell me where the product was. I talked to the manufacturer and ordered it from another store. It was available and delivered in 3 days!! I had to get Bank of America involved to get ...

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Frank Drake
Reviews 1
2020-09-14 03:50

I called Menards hoping to find a part for 35 year...

I called Menards hoping to find a part for 35 year old John Deere riding lawn mower Unfortunately they didn't have the part and cannot get the part it has nothing to do with Jack's Small Engine the problem is with John Deere John Deere does not play well with anybody else and after so many years the...

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Aaron Yurk
Reviews 1
2020-09-11 20:40

Jack's Small Engines.... "The worlds largest onlin...

Jack's Small Engines.... "The worlds largest online retailer of small engine equipment" WHAT A JOKE THIS PLACE IS! The website states that they ship out within 2-5 business days, but this is a lie. It took me over a month and half a dozen phone calls to FINALLY receive the machine I ordered... But I...

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Kevin Griffith
Reviews 1
2020-08-28 02:59

Figured I would give this company a try. Good pric...

Figured I would give this company a try. Good prices but buyer beware. Ordered a simple scraper blade for my wheelhorse snow thrower. I am aware that this item is not in stock and would have to wait. No problem with that. I am a reasonable person. The issue is, although they wont tell me, I believe ...

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Rob McCalley
Reviews 1
2020-08-24 03:46

Jacks Small Engine has been my go to place for man...

Jacks Small Engine has been my go to place for many purchases over several years. They have parts that can not be found easily and the pictures to show the parts are extremely helpful. I highly recommend them for any part you may need for your small engine repairs.

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Ray Dumais
Reviews 1
2020-08-23 16:15

I ordered a light kit for my Honda HS928 snowblowe...

I ordered a light kit for my Honda HS928 snowblower, it was delivered very quickly (2 days) and everything at a very reasonable price, I'm Canadian and had to have shipped to 'My American Address', which worked very well for me, thanks Jack's

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Sean Gregory
Reviews 1
2020-08-23 14:56

Ordered a mulch cover for my Husqvarna 46" mower i...

Ordered a mulch cover for my Husqvarna 46" mower in person. The sales person was not rude but may want to consider how he interacts with customers regardless of size of purchase. Terse and condescending to a degree. Nevertheless, because I drove out there I ordered the part, which they told me was f...

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Ron Elliott
Reviews 1
2020-08-23 06:47

Hi; I'm Ron from Canada, and I have bought from Ja...

Hi; I'm Ron from Canada, and I have bought from Jacks once or twice. Great people. They have the parts and the information, and are more than willing to help you out in any way they can.. Only wish they where closer. Thank you staff from Jacks, from Ron in Neepawa, Manitoba, Canada.

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Kim & Jason Smith
Reviews 1
2020-08-18 14:35

Very poor service, never could talk directly to so...

Very poor service, never could talk directly to someone always the robot when I called customer service. My part was supposed to be shipped within 3-5 days, waited 17 days before I received my parts in the mail, and still made me pay for shipping. Will not ever recommend anyone to Jack's and i don't...

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David Steele
Reviews 1
2020-08-16 09:30

Unsure of what to order I called their help line. ...

Unsure of what to order I called their help line. They were efficient, directed me to the correct part I needed. It arrived quickly, installed perfectly and worked right out of the box. This when I got the wrong information from another place and bought the wrong part because of another company reco...

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Carol Arnold
Reviews 1
2020-08-14 15:41

Very helpful customer service! I place my parts or...

Very helpful customer service! I place my parts orders on line and always get updates on expected ship dates if my parts are back ordered. I have called in and had nothing but great service. Thank you Jack's Small Engines for making my part ordering easy.

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D Howard
Reviews 1
2020-08-12 11:07

Purchased a Honda 32 inch wide track drive snow bl...

Purchased a Honda 32 inch wide track drive snow blower from Jack's about a month ago. It broke down on its first use. I would return the whole machine if I could but it has been used once and I did not save the crate it came in. These are two of the requirements for returns.

Since I can not retur...

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Sandra B
Reviews 1
2020-08-12 07:07

Awful mower delivered when they said they hadn t ...

Awful mower delivered when they said they hadn t gotten busy after a month, they ordered parts. Parts were wrong. Reordered parts. Picked up lawn mower and was charged for wrong and right parts. At no time was anybody nice let alone apologetic. So much for the small town touch. Go anywhere b...

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Ralph Greene
Reviews 1
2020-08-12 01:05

Horrible service!!! Great diagrams though. I ord...

Horrible service!!! Great diagrams though. I ordered some parts for a snowblower and one of the parts was USED. It has some corrosion and scratches, you could easily tell it was once mounted. Contacted customer support by email 2 times no reply. Called customer support, was on hold, and disconn...

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Jennifer Brown
Reviews 1
2020-08-11 23:33

We brought our pressure washer to Jacks Small Engi...

We brought our pressure washer to Jacks Small Engines in the middle of June for a repair. There were some hurdles with getting everything started (timing for them to take a look at it and timing on our end for the warranty). Craftsman sent over the pump for them to make the repair and addressed it A...

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Ted Mellors
Reviews 1
2020-08-11 01:40

Extremely disappointed with this company. I ordere...

Extremely disappointed with this company. I ordered a Honda generator through them (eu2200i) and it was damaged upon arrival. What is more, they sent me the wrong generator (a similar but different version without DC output option)! When I requested a refund or replacement, it was flat out refused w...

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Frank A
Reviews 1
2020-08-09 10:19

I am a service and repair professional who uses Ja...

I am a service and repair professional who uses Jacks for parts several times a week - sometimes multiple times a day. It is very rare that I leave there without the part I need, and if it s not in stock at the local store, they can usually get it same day or next day from the warehouse. The parts p...

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Chris Johnson
Reviews 1
2020-08-03 12:41

Can't get through to anyone. Same issue as others...

Can't get through to anyone. Same issue as others where part was available then kept getting emails saying parts were on back order. Finally called local company that got it to me in 3 days. Charging back item because my online cancel request was not confirmed or responded to and cannot reach any...

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Mike H
Reviews 1
2020-07-26 06:05

I ordered some parts from here and I was told that...

I ordered some parts from here and I was told that my parts will be shipped by a certain day. As the day got closer. I received another email saying it has been pushed out by 5 days. Then a day or two later I received another email saying that my parts will be shipped 3 days later than it was just s...

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Perry Foreman
Reviews 1
2020-07-24 10:35

Shout out to Justin at Jacks Small Engines. I wa...

Shout out to Justin at Jacks Small Engines. I was looking for a new
48 inch lawn tractor. I have a very hilly property and needed something that wouldn't slide when the ground is saturated. I compared their prices with Lowe's and found them to be comparable and in some cases even lower.

I call...

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Kevin Dennison
Reviews 1
2020-07-23 21:12

Terrible customer service. The email updates do no...

Terrible customer service. The email updates do not reflect what has actually shipped or what is currently in stock. I've had nothing but problems with this place. Was just on hold for 45 minutes, 10am on a monday. I have submitted a online ticket three times on one order, alone, to cancel and modif...

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Frank A
Reviews 1
2020-07-23 02:08

Terrible customer service. I would leave zero star...

Terrible customer service. I would leave zero stars but it s not an option. This less than honorable business fulfilled an order and sent a tracking number to Amazon. We waited patiently for 2+ weeks for it to arrive but the shipping date kept changing. We tried to reach out to them via phone but we...

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Don Taber
Reviews 1
2020-07-21 07:17

Based on my experience (this is the first time I'v...

Based on my experience (this is the first time I've heard of Jack's and therefore the first time I've ordered anything from them), I don't understand the large number of one-star reviews. I ordered a shredder screen for my old Craftsman chipper-shredder. Jack's price was a whopping 43% less than Sea...

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Gregory S Sisler
Reviews 1
2020-07-19 18:25

I recently purchased a zero turn mower from Jacks ...

I recently purchased a zero turn mower from Jacks after a very long search on the internet as well as looking around locally. I went to a bunch of specialty shops as well as the Big Box stores and asked a lot of questions about what separates one zero turn mower from the next. When I went to Jacks S...

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JON S
Reviews 1
2020-07-17 16:52

I ordered some parts from this company and have no...

I ordered some parts from this company and have not received my parts in over a week. I tried to track where it was and there was no information available through their website. I then called them and they said the parts are now being shipped out today, a week after my initial order date and it w...

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Brett DeZearn
Reviews 1
2020-07-17 11:20

Sent them my power washer to repair its starter. G...

Sent them my power washer to repair its starter. Got home tried the washer, it started fine now the water would not compress. Had to take it back to hopefully get the washer working properly.
After a month with no contact on how the repair was going, I finally called them on it. During the call wit...

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Bob Barron
Reviews 1
2020-07-17 02:07

I have 2 older lawn tractors cub and a troy built....

I have 2 older lawn tractors cub and a troy built. I've been able to find parts for both at Jacks. But when looking on there site sometimes the picture of the part is not there or the part number i have has changed in there system. The shipping most of the time was pretty fast. I will keep ordering ...

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R
Reviews 1
2020-07-16 20:32

Ordered parts for a Generac Generator 8/8/2020. D...

Ordered parts for a Generac Generator 8/8/2020. Did not have in stock, but did not show backorder status, until I paid. Seems to be a small reseller with little or no inventory, except popular parts that are available everywhere. NO REFUNDS Date today 9/29/2020

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