Christopher Siler Review of Jacks Small Engines
They go out.... On making sales available during m...
They go out.... On making sales available during mowing season. However i purchased a 300.00 ECM for one of my redline exmark lazer z x-series 38hp units along with a 100.00 throttle position solenoid back in oct 2018 to get the fleet ready for when we head out 2019 which sat for months in the shop unused mid season with this solenoid being used for a max of 6 mos decided to slip out of the threads and. No longer be of any use. Called to ask what warranty it had or if they had run into this before. Dave stated he hadn't said part wouldn't be under warranty anyway and directed me to the manufacturer. Which is worthless. Anyways im glad to find out now because i was calling to purchase a carb unit for another x-series i had that was giving me a issue to purchase. I felt the quality of the product i recieved was substandard for the amount of money (was under impression that it was a oem part) but definitely will be looking for someone with better products and a possible better customer service department. I understand it was sunday and maybe that was it. But felt disregarded as a customer who purchased high end products in the past. And couldn't get 5 minutes to lookup my order even though i had order number ready for him. Oh well at least 300 computer still working strong.
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