Jack's Small Engines.... "The worlds largest onlin...

Jack's Small Engines.... "The worlds largest online retailer of small engine equipment" WHAT A JOKE THIS PLACE IS! The website states that they ship out within 2-5 business days, but this is a lie. It took me over a month and half a dozen phone calls to FINALLY receive the machine I ordered... But I STILL HAVE NOT RECEIVED the rest of my order. Some pretty expensive accessories. When calling Jacks, yet again, I was told for the 3rd time "it was on backorder from manufacturer but it is shipped now" I was told THREE TIMES over a THREE WEEK SPAN that the product had been shipped, and yet I do not have the items I have paid for. I even received an e-mail after one of my calls to Jacks that stated "we have received the item from the manufacturer and to avoid shipping difficulties we are holding the mower until we can ship the accessories with it" THAT WAS 2 WEEKS AGO! Today I received the mower BUT NOT the accessories; and when calling Jacks I was, yet again told, "it was on backorder from the manufacturer and we have not yet received it."

"Jacks" is a great name for this company, due to the amount of "jacking around" they do of their customers..... Maybe my attitude towards them will change if I ever receive the items I have paid for... but probably not.