Sean Gregory

Review of Jacks Small Engines

Ordered a mulch cover for my Husqvarna 46" mower i...

Ordered a mulch cover for my Husqvarna 46" mower in person. The sales person was not rude but may want to consider how he interacts with customers regardless of size of purchase. Terse and condescending to a degree. Nevertheless, because I drove out there I ordered the part, which they told me was free shipping but came from their warehouse. Was told it would be 2 weeks, which is ridiculous in this day and age. After 2 weeks the online status kept getting pushed back to where the anticipated date was a month, and after 3 weeks I called. The sales lady said the part was arriving that day. Something was odd about that. When I went to pick up the part the sales lady, who was very pleasant, brought out the mulch cover, which of course was just a cover and no hardware. C'mon, Jacks! Don't you think I would need hardware to use this part? The sales person said, would you like to order the hardware? "Uh no. i'll just tape it to my mower!" Of course I need the hardware for another $20, Jacks. Why didn't the original guy just offer that? I want to support a local business, but there is a reason stores like these go by the wayside and it isn't competitive pricing entirely. Sorry I didn't by a $20k tractor but I was giving you another shot after repeated attempts to have my mower serviced there went unanswered a year ago. Now I know better. Go at your own risk. If you can't do the small things well, why would I trust you to handle a large purchase?