Jacks Small Engines Reviews

I put the parts in shopping basket 2 of the 3 parts were back ordered. So I called them and talked to sales person who looked up the 2 parts in question he told me they had 6 in stock. Well that was bs it has been a week now finally got a tracking response ,those parts in question were back ordered they don't expect the parts for another week. sales person lied to Me to get my order

STAY AWAY - Wow what a trial with this company. I ordered 3 tiny gaskets and a muffler for a small snowblower from them (online), there was no sign of them after a week (they swear they ship in 2-4 days), so I sent an email asking about it and received no reply. Online "check your order" page said two of the gaskets were on backorder, but to email if you wanted in stock items to ship separately - so I did, no replies, no items, after another week. Finally called customer service and waited 20 minutes to get a hold of a real person who was very helpful and suggested changing the two back-ordered gaskets to a different (and more expensive) brand to get the package sent. I agreed and waited another week, no package. Finally got the order middle of the fourth week - the two gaskets I agreed to change to were wrong for my engine, the one that did match was severed in half (with half missing) by a bag sealer. Muffler was fine. But still no gaskets I can use. After a month! Called customer service again, got another seemingly helpful and apologetic person who offered to replace the gaskets free of charge - I asked if I needed to return the ones I had and they assured me I did not. This time the package got here in 3 days but was a huge box for 3 tiny flat gaskets... aaand... low and behold there are only two gaskets and a bunch of paper and a bill for another $14+ !! Checked my credit card and sure enough I have a charge for the two gaskets plus nearly $8 shipping for something that would fit in an envelope with a piece of cardboard and mail for less than a dollar.. Supposedly they are sending me a refund for the wrong gaskets but I have yet to see it and I bet they don't refund any of the $15+ in shipping I've paid so far! Then I get to looking at the gaskets and one of them is mislabelled and still wrong for my engine! GEEZ! I give up - I'll eat the cost and stay far, far away - I suggest others do the same.

Bad service...Needed parts right away and the shopping cart said " in stock". Turns out it will be 10 days before I receive my bolt , screw and 2 nuts. wow!

Terrible Horrible company. Worse than partswarehouse avoid both companies at all costs. Especially customer service agent Jason L. Company shipped wrong part and refuses to pay RETURN shipping costs for exchange and or refund.

I feel they broke the pump on my power washer when they repaired the engine. I at this because they didn't run water through the pump as they were testing the engine after they repaired the carburetor. As a result the pump overheated and was ruined. They disclaimed all responsibility for the pump breaking using the excuse "well these things happen". I don't intend on ever going back there and will tell all my friends to not go there.

I placed an order for a trailer hitch for my zero turn mower. I received an email the day after the order was placed with an estimated shipping date. That date changed again to a later shipping date, and changed a few more times afterwards. When I called to cancel my order, I was told that the parts had just arrived and were now in stock. When I asked when would the parts ship, I was told it would be another 24-48 hrs. This is ridiculous, considering how long I waited for the parts to ship. Why not ship them immediately?? I decided to cancel the order on principle.

Came here to write a bad review and am now seeing all the others who have had the same experience. Ordered a part. No indication that it wasn't in stock. It then showed up on their order tracking as "in stock in 2-10 days". That was ok. Then I checked again over 10 days later. "Extended delay from manufacturer". I emailed over 24 hours ago, no response. I'm trying to cancel the order, but can't get a response or get through on the phone. Stay away from this place. Might have to dispute the charge on my credit card. What a waste of my time.

Had a part for my lawn mower that I couldn't find anywhere else online.They were great to work with and listening to what I needed.It got here faster than I thought it would.Very happy with them and you will be to. They have other stuff there besides for lawn mowers.

Bought a large quantity of parts here for an engine rebuild. Most of the parts were nice, but the new pushrods arrived so bent crooked that they were totally useless; I had to reuse the old ones!!! This is totally uncalled for with a business like this! The website is great, the shipping is quick, and the parts are packaged well, though.

Jack's is my go-to people for all my small engine and outdoor equipment needs. More often than not it is in stock, shipping is lightening quick and items are safely packed to protect from damage. If back-ordered the waits are usually short. With Jack's you can never go wrong and items are priced about as reasonably as you can find.

Ordered several parts online from them to repair my mower for mid spring mowing. Over a week later and my order still hasn't shipped. I was told that they didn't have a bolt, 1 bolt, in stock that they had to get from the manufacturer. They would not ship my order until complete. I am a Buyer for a manufacturer and have never had a company not ship partial if needed and back order the rest. I could've gotten a temporary bolt to get my by until the proper one came in. I was never notified when I place my order that this part was not in stock either. I will never order from them again.

Jack's is the place to go for outdoor power equipment. Brenda and Jessica are the most pleasant people to deal with. I needed parts for my Craftsmen lawn tractor. They had all the parts in stock and much cheaper than Sears. I will recommend Jack's to anyone needing parts.

Without a doubt, I would definitely do business with them again in the future. Most of the parts they had in stock but the couple they didn t have were sent quickly. Plus, they constantly let you know the status of your order. A+ customer service.

A word to the wise : before ordering from these yokels, scroll down and read some of the dozens of negative reviews. My story is much the same, ordered my part July 6 and here we are at July 25th. with no part in sight and being told it s on it s way each week when I call. I finally smartened up and called Ariens today and they are shipping it tomorrow

On day 14 waiting for an item to ship that was supposedly in stock. Total fraud, if they do not have an item I would have ordered somewhere else. Not recommended.

I have used Jack s for several years now and I m always pleased with the service and the prices. I like that they keep you posted if your order requires a back order and they ship it when it all comes in. Other vendors nickel and dime you to death on shipping. Jack s never does. The few times I have called customer service they are always helpful and friendly.

Excellent! Highly recommend. They advised one part was out of stock, obtained it, then still delivered my order complete in 10 days from order date. Thanks for extending the life of my 20 yr old backpack blower.

Before purchasing here, please shop other business for lower pricing. I found the same item several hundreds less. Most business these day will price match or at lease get closer to the lower price. I got the "should have looked elsewhere first" response after my purchase.

Terrible service and horrible communication. Took 2.5 weeks for them to do a normal tune up and replace a basic part on my mower. They repeatedly pushed back the completion date with no update/communication about the changes. I will never do business there again.

I have purchased several items from Jack s small Engine and have been satisfied with quality of the parts. The only reason I give them four stars is that the web site is a little hard to use when looking up parts. Best to call for help.
Jim

Ordered my old snapper lawn mower parts on Friday afternoon and they came Monday afternoon. I already have them installed.
Thanks for the speedy service and the correct parts.

I ordered two parts from the website because of the websites bragging about how quick they can get it to me. It's 23 days out from ordering and it's still not here. When I paid for it online it never said out of stock. But once I paid i got an email that it was not in stock and had to be ordered from the Ego that make that mower. So instead of just ordering it from Ego and having them send the part right to me. Jacks chose to have the company send it to them and then send it to me! !

Great customer service. They supplied me with hard to find parts.

Unfortunately you can't post with 0 stars so I had to give 1 even though they don't disserve it. I am reading some of the other reviews and seeing a common problem here. They said that my specific part I needed is in stock, then I would receive another email days later stating that is wasn't in stock and they had to order it from the vendor. If I knew that was the case I never would have ordered it. The order I placed has now been waiting 2 months from the original purchase date. They had no trouble charging my credit card immediately though. DO NOT BUY FROM JACKS SMALL ENGINES. I have emailed them and called them with no reply. They do not even answer their phone. I want my money back and will go somewhere else. If I continue to get no response I will be driving the 2 hours to the store and it won't be pleasant. I am out of patience.

Great Experience with Jacks Small Engines. They had the part I needed for my Chipper that I couldn't find locally and it arrived within a week. Will definitely use them again!

I ordered a part for my tiller and it runs like a new one. Everything matched perfectly for a fraction of what a small engine shop would charge. Shipping was very good. I received the part in just 3 days. I recommend Jack's Small Engine Service to anyone wanting to save.

This place has all the tools you need for your lawn and garden....the Disney of tractors....

Everything and it's smallest piece. I needed a replacement for my lawn mower and couldn't get it. The shipping price was heftier than the price of the piece. I went in ordered the piece and picked it after a couple business days.

This store is well stocked. I highly recommend them for all your tool needs.

I've bought from Jack's on many times and have incredible service. They carry parts no one else had at a fair price. One of the few online parts supply with great diagrams and manuals.

Front deskvery informative and the techs understood what I was saying until I see what the results are that's my eval for the moment.

Used the part finder to locate the drive belt for my lawn tractor. Ordered it on a Monday and had it on Thursday. Fits perfectly and I am back in business.

They have the parts you need to fox anything from you lawn mower to generator.

I ordered my parts at around 3pm and they already shipped on the same day. Most of their parts are cheaper than the competition. Would highly recommend.

I went to their store Monday to place an order for a set of 3 mower blades. They took the order and told me that someone will call me tomorrow to confirm the pickup. They called me two days later, so I went back to the store for pickup (15 miles one way for me). I checked and they order wrong blade 16.5" instead of 18" for my 52" deck. If I did not notice they would have given me wrong product. So they reordered them on the spot and assured that they will ship that day and be delivered next day. So I called at 3:30Pm to their warehouse since the blades did not arrived. They told me that the blades will ship in next 48 hours!!! What a incompetent bunch of people - one after another. Or maybe they just B.S. customers to get any business. I cancelled the order and got it off Amazon. DON'T WASTE YOUR TIME with Jack's Small Enginee, one cannot count on them!!!

Ordered parts from Jack's, because they had them in stock. The parts were for a Dolmar 109 chainsaw, which is now owned by Makita. The parts were easy to find and order, the pictures of the parts are very helpful. I am happy with the service and they saved me a few dollars. Parts cost in Australia were Au$44 each. Thank you for the parts excellent job.

Save your money, save your time, look elsewhere. Takes orders for parts they don't have, takes your money and never informs you it's a back-order and may take weeks to get. Shipping takes forever and the company doesn't respond to emails after I sent 2 emails. I paid in full online with my debit card and afterwards I received a message stating I would be updated when the part is shipped. I placed an order for 1 part that was "in stock" on 4/21/2017. My shipping date has been pushed back 4 times now when looking it up on their website. Today I called to check on my order. I was on hold for 15 minutes! I was told that the part I ordered won't actually get to them until June 1st from the manufacturer and that the website is an automated system and just pushes the shipping date back when the part doesn't arrive and that it doesn't know when the part is suppose to arrive. I'd give them no stars if it was possible. I will never buy from them again..

Jack's Small Engine company sent me the wrong parts. The part numbers that they send me doesn't match the parts I requested. Because of their return policy, it costs more to return the product to get a refund than the product is worth. Jack's Small Engine company refuse to give me a shipping label to return their products. Therefore it is not cost-effective to return the product and get a refund even if it is their mistake. I asked jack's Small Engine companies to refund all my monies or give me a shipping label to return this product at an effective cost. They refuse. Do not buy anything from this company.

Trued dealing with them last January looking for parts to replace on my lawnmower. I ordered the part that I thought we needed it arrived and did not work. I process a return and I believe that one was wrong as well. They tried to keep replacing . Never would offer to refund my money . Never dud get my money back. Got busy doing other things and forgot. Well they Jack's small engines just decided to keep my money. Well I reached out to them today and they said they don't offer refunds on purchases over a year old.

Oh and we are not talking about 20 or 30 dollars either. So to me this company just decided they would keep or should I say steal my mobey. Becyase they got all thier merchandise back.

I will be taking other steps to get my complete refund. It was not thier money to keep. They should have done the right thing and just processed my refund.

They were very helpful with helping me choose the right chain saw .

Received wrong item after 17 days. When I call their number, they inform you to email orders@jackssmallengines.com and they will get back within 24-hours. I sent 3 emails over the course of 8 days with photos and details of my issue, and have still not heard anything back. I have waited on hold for over 40min and no one picks up. I have sent email requesting a return label and my money back. Not even sure I will hear back...

Fast shipping, had everything I needed and way more, website was easy to navigate. Thanks Jacks! A++

My son was using Jack's for his repairs and took us there. They had everything we needed since the repair shop we used closed. Also can call and have parts mailed.

I ordered a leaf/grass catcher, gave them the model of my lawn mower, they sent me the wrong catcher, would not fit my mower. Called, they will send me the right one, nut I have to pay freight on the return. ( $290.50 ). So I will have 600.00 in a catcher I can not use. They can brag about their service, after the sale, but I would have to give them F-.

Jack's Small Engine has some of the quickest customer service I have ever dealt with. I had an issue with placing an order, and within 3 minutes on the phone, everything was resolved. The representative was both helpful and polite. I would definitely recommend Jack's Small Engine for any part purchase.

Parts were average priced, and when they say parts will arrive at the end of the day on "garunteed by" date. They mean it.

I would never order from here at all if it were up to me. I purchased a part from this company online for my work and the part was incorrect, I called them at least a half dozen times and email at least 5 times (they advertise both online and while you sit on hold that they respond within 48 hours which is bull), with NO response. I called the "local store" only to be told that there was nothing they could for me and that when you call the online order service you have to sit on hold for 40 MINUTES TO AN HOUR!!!

Every time I've been to this establishment to pick up parts or you into buy parts on them they have had them on the shelf it's a very good place to go buy lawn mower parts or even to buy one their prices are very reasonable and for the people that work there they always service you with a smile

MY ORDER STATED IT WAS IN STOCK WHICH IT WASNT OBVIOUSLY...I WENT DIRECT TO THE MANUFACTURER WHICH JACKS SAID DIDNT HAVE ANY AND THEY WERE ON MY DOORSTEP IN TWO DAYS LETS SEE IF JACKS REFUNDS MY MONEY...THIS HAS BEEN A MONTH LONG WAIT WHEN FACTORY DIRECT HAD IT TO ME IN TWO DAYS...

I've read about the dissatisfied customer who was upset about the shipping costs...well, if you need a part and don't want to wait 2 weeks to get it....Jack's is the only place to go. Thumbs up Jacks

Bought a brush cutter from amazon, shipped from Jacks Small Engine. Parts were misssing. Rather than returning the tool in a badly damaged box that was taped together, I called Jacks directly.
I was told; " We can't help you, call amazon".

I have used Jacks in the past and will continue in the future. Good selection of parts. Best in mind that this is both an online store and retail. Has hard to find Sears spares. Shipping rates not overly expensive.

Had the parts for my lawn tractor in stock at a price less than I could buy them on line.

Called when I need help sourcing a part for my generator. Customer Service was unable to provide the part from their inventory was lady was super friendly and helpful and provided the part number so I knew what to look for elsewhere.

Ordered a Briggs & Stratton starter based on the price, it being in stock, and the fast shipping claim as I have a machine down. I was not offered any expedited shipping options. Granted Friday afternoon is not the best time to order but I was counting on the "fast shipping" claim. The tracking said for the first 4 days the order had gone to the warehouse. On day 5 it had left the post office and it's estimated to finally arrive 8 days after the order was placed. We'll see... but rest assured this is the first and last order to Jacks

In February 2014 I purchased a Husqvarna 450 20 inch 50.2cc Chainsaw from Jack's.... they had a real good sale going on.

Shipping was fairly quick and the chainsaw arrived in absolutely brand new condition. As advertised, after following instructions on first start and break-in, it started on the first pull and continues to start on first pull. First chainsaw I have had that continues to do so.

The chain arrived sharp but I ran a sharpener through it for fun. It took down the trees we were working on with ease, and the saw seems nicely balanced in hand.

Three years later and it is still going strong. Really like my purchase form Jack's. Liked the price, quick service and even a follow-up customer service survey that they sent about 2 months later.

Would definitely buy from jack's again.

Excellent dealership. I had an issue with a tractor and Justin did everything he could to ensure the concerns were resolved. Great customer service.

The parts for my Stihl BG75 handheld leaf blower were shipped promptly and correctly. They fit perfectly and my machine runs like new. Jacks has quality parts and that is why they may cost a little more than the trash that some Ebay and Amazon vendors are peddling.

I discovered Jack's when I was trying to find replacement parts for the lawn mower. I had been to the Home Depot and Menard's but just didn't find what I needed. I came home, got on the computer and found Jack's Small Engine. They had what I was looking for! I will return there whenever I need parts for the mower or snow thrower. I also like the helpful information they send regarding care and maintenance.

Jacks has cheap pricing because they cannot deliver any parts you order in under 3-4 weeks if you are lucky. They have shut my business down because I am still waiting for parts that they do not tell you ARE NOT IN STOCK! Go to ereplacements to order any parts much better shipping just higher prices but they arrive!

Today, January 14, 2020 makes the second time I have visited this location. In my search for a Husqvarna lawn mower, I walked around to look at the mowers and even the generators with no assistance. I felt invisible even though the female, at the counter, was looking at me as she chatted loudly with another person. Another employee came from the back and walked right past me, as if I did not exist. I was not even deserving of a hello. I love supporting small businesses because of personal interaction and amazing customer service but I was made to feel as if my business was not welcomed.