I have used Jack's Small engine for replacement parts many times and am satisfied with their parts and service. First of all let me say that I have worked in the small engine, lawn and garden equipment repair and parts industry and understand the challenges. In a perfect world, parts for all the thousands of engine and power equipment products out there would always be available and sitting on a shelf ready to sell. This is simply not the case and just identifying a correct part that is needed is not always a simple task. It takes knowledge and experience to identify, stock, source and order a correct part. In the 25 + years I have worked with lawn, garden, and power equipment I have seen many brands go away and many brands that have merged. Even when you have the perfect part sources available, there are times when the parts are just not available in a reasonable amount of time. I have used MANY parts sources over the years and have been disappointed with some and move on to others. Yes, not knowing if a part is in stock is a big issue but personally I make a phone call and confirm the availability of a part before I order. Jack's Small Engine is a very good source for small engine and power equipment parts and have provided parts many times when others could not. I will stick with Jack's Small Engine because they have provided good parts service to me. Jack's Small engine does have the expertise to identify and provide the right part.
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Emailed Jack's twice to see if my parts were in stock before I made the 116 mile round trip. They never got back to me. After a week I decided to order the parts online from another business that offered fast free shipping. Sorry that someone has dropped the ball at Jack's. Customer service should be top priority.
Worst customer service EVER!! Paid $5049 for a zero turn mower which they shipped UPS freight. UPS freight never delivered as promised and when I called customer service I was told I should call UPS. THEY SHOULD have called. UPS wanted to leave it on the side of the road the next business day because they failed to deliver it when scheduled... WHAT? I MISSED A WHOLE DAY FROM WORK FOR NOTHING. I asked for a refund and I was told a manager would have to refund me as the representative couldn't. DO NOT BUY EQUIPMENT TO BE SHIPPED FROM HERE. You would be lucky to get it, let alone a refund when you didn't get it! UPDATE: 7 days after original delivery date, STILL NO REFUND!! 3RD call to Jack's and the representative calmly states the mower has been there for 2 days but they haven't had time to inspect it yet. HUH? I didn't send THEM the mower, why do I have to wait for an inspection? That's their policy!! They stated it's not THEIR fault it didn't get to me. I THINK IT IS!! The company you choose to ship REPRESENTS YOU as a company. I have been forced to file a fraud complaint against this company. STAY AWAY and buy elsewhere!! LOOK AT YELP REVIEWS!!
They helped me confirm the part number, ordered it and received it in 3 days. Great fuel tank for the price, fit perfectly and works! No hassles, no problems - 5 stars!
I ordered a part over 4 weeks ago and still have not received it. They said it was in stock and would ship the next day when I originally ordered it. they are still giving me a different story everyday. I would not recommend these guys
This is the worst place I ve ever ordered parts from.. Upon placing my order it stated that parts were in stock 45 days later I still don t have my parts. They just keep sending me emails that s it going to be another 10 days. So disappointing
I was truly impressed with Jack's Small Engines when I ordered parts for my lawnmower that I couldn't find other places. They had everything I needed and a lot more plus the website was easy to navigate and the information on the parts along with diagrams were so simple to understand which I think is great. The best part is that my shipping was free and I had my parts on Monday after ordering the Friday before! Thanks so much Jack's Small Engines I'll recommend you to everyone I know.
Ordered parts for my riding mower 8/11, all were in stock according to the website. Got a email the next day saying a bolt was out of stock ( a common 5/16 bolt btw), and the order would be delayed 2-10 days. Ten business days (12 days) later I get a email saying the bolt is still out of stock due to extended vendor delays, but I can email and they'll ship a partial order. I emailed, no response. A week goes by, another email saying it's delayed. We're now at 23 days after ordering, when the website says 2-4 day shipping. I email, no response. Three days go by, so I call. 19 minutes on hold until someone answered. The guy was polite, and cancelled my order per my request. My local dealer had all the parts in three days after ordering them. Pros- great website, easy ordering online. Cons- no customer service via email, long wait on phone, and almost a month of waiting with no parts shipped. They did refund my credit card promptly.
Incompetent, lazy and unprofessional staff. Ordred a part from them on their ebay store. Tried to get clarification from about a missing part. I got nothing but excuse after excuse and the run around. Last time I buy from them.
They were the only place I could find the dual battery EGO mower at the end of the season. I received it in 2 1/2 weeks and they sent an update every 7 days. Very pleased with the transaction.
JACK'S IS "ALWAYS THERE" FOR ME - HAS PULLED MY "BACON" OUT OF THE FAT SEVERAL TIMES. I get along with their web page better than some OEM's. Good prices, good delivery, great products. Thanks - again!
Based on the website, they clearly have anything you could possibly want.
I needed a $3 part, but I didn't want to pay $8 shipping.
I called to see if it was available in store, but the phone system put me on hold waiting for someone to answer. I waited for nearly 20 minutes before hanging up.
I ended up just going to the store. The store is not as big as I expected it to be. There were lots of people standing around. I could not identify any of them as being employees. After wandering around for several minutes, I ended up in the back end of the store by a row of desks. This is apparently where to go. The staff behind the desks can help with finding products.
Turned out they had to order the $3 part.
The take your phone number and text you when your order arrives.
Very easy and fast service for the parts I ordered,The parts I ordered were oem replacements and were priced better then Amazon and other vendors, you don t even have to create a account for ordering parts, also have awesome parts lookup lists and pictures which helps greatly, I will definitely tell everyone to order from Jacks
Terrible shipping times. Ordered part on a Sunday and as of Wednesday the part has still not shipped ! Part should go out next day on Monday when an order is placed on a Sunday. Called customer service for an update on Tuesday and they had no clue when part will ship. Website showed 20 units in stock when part was ordered. Also, never responded to my email to customer service for an update on shipping status. Run !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We have been ordering from Jacks for years. The quality of the parts are very good, we get all of our lawn care parts here. The shipping is fast and if we need a diagram they have it. Prices are good and better than wasting fuel running around looking for parts.
Top notch customer service. I had a problem with my order and contacted them by phone. The young woman that helped me was professional and knowledgeable,witch is unheard-of these days! I had my problem solved in 10 minutes. Thank you so much! I have been ordering parts from here for years and only had to talk to costomer service this one time and I was so impressed I had to say how important good staffing is. There is no need to go anywhere else. This is the best.
Very knowledgeable staff and very attentive. Explained to Jennifer what problem I was encountering on my Husqvarna trimmer, told her everything I'd already done, parts replaced, etc. and she told me I needed a new carburetor. Bought the new carb, new gas. Working through Jack's was much better than trying to work through Husqvarna support. I could've been up and running two weeks earlier. Great service and great staff.
So I ordered parts for my mower, I had 2 day shipping which took 3 days. When I received the package it was missing parts. I called, got the missing parts coming, I won't receive them for another week. The guy I talked to had it in his hand, WTH? Since they have to pay shipping for their mistake I have to eat the time. I need this machine repaired now! Next time I bite the bullet and buy local and pay a little more. Definitely not worth the aggravation.
They had exactly what I was looking for and I received all of my parts in the time that they said. I will definitely use this company for any parts needs in the future.
Absolutely the best in after sale service. After I received the parts I ordered and notified them that one of the parts was defective, they started the replacement process on the same day. I will definitely buy from them again should a need arise.
Very poor customer service I ordered a part October fourth today is the twenty first no parts but they charged my credit card Last week I sent two messages no response this week I called waited 20 minutes on phone finally some one picked up told me will be another couple weeks They charged my credit card I don't think I will buy again
Extremely bad experience: - On September 10, 2018, I ordered a 48 PLUG AERATOR (part number 71508200) for my Gravely riding mower. The price displayed on the website was $249.95 plus $10.95 for shipping, for a total of $260.90. - On September 11, 2018, I received by email an order acknowledgement for my order mirroring this very price. - On September 12, 2018, the store called me to ask for an $100 to cover additional freight cost or to cancel the order. I refused both and I asked them to fulfill their advertised price and order acknowledgement. A few minutes later, they sent me an email Per your request, we have canceled your order I am furious and very disappointed. They misled me with their price, cancelled my order without my authorization and lied about the origin of the order cancellation. They are dishonest people.
Ordered Simplicity mower from Jacks. Add said delivery on the 18th of Oct. Called on the 18th and was told it would arrive at their warehouse on 25th of Oct and I would receive mower on Oct 29th. On Oct 29th I called and was told it would arrive there on Nov 9th. Unit had already been charged to my card and balance already paid. I cancelled order and they said they would credit my card. I wonder if that statement is true? Steer clear of Jacks.
Have been using Jack's for years. They are by far the front runner for small engine parts! I would have given 5 stars, but on an order last summer they were waiting for a part and couldn't accurately tell me when to expect shipment. But customer service was friendly about it and apologized. Knowledgeable folks with parts for just about any small engine or piece of outdoor power equipment!
I just bought a new Gravely Pro-Turn at Jacks after a ton of research. The experience was very good and Justin in sales was enjoyable to work with. Admittedly, I was not an easy customer, I researched the product at a ridiculous level and Justin was very patient and helpful. During discussions, none of the sales team would badmouth other local shops and kept the entire process professional and strictly about product specs. I would recommend them and buy again.
Top marks. Website and parts search function is excellent; found my parts quickly and they arrived on time and in great shape for prices equal to or less than big chains.
Place an order on 3/14/16 I still have not received my order and today is 4/8/2016 Tracking shows that I should have it today but that date has changed a couple of times so hopefully today will be the day. I did call and email about my frustration and the reply I receive was sorry but let us know if you want us to proceed with the order. and it took them a couple of days to reply. GREAT CUSTOMER SERVICE it would have been nice to know when the order was placed that the parts were on back order
Terrible company ordered over a month ago and still no parts! Was told one was on back order so I asked multiple times to please remove it and ship the remaining.. No response! Couldn't get through on phone or email.. Company has gone down hill... Had to file a fraud claim with my bank!
Ordered some parts for my MTD 10 HP chipper. They were a great price. Took a while to receive them, as they had to get them from the manufacturer, but I expected that based on reviews that I had read and I wasn't in any hurry. Product came as advertised.
They had all the parts I needed for my Troy-Bilt lawn tractor, including the front gear steering assembly which they had only one in stock, at the lowest price I could find. All 5 items were shipped and received within 5 days of my order date. I would recommend Jack's Small Engine to anyone looking for OEM quality parts.
Excellent customer service. Went above & beyond to find a part that would fit my mower. Part fit perfectly. Thank you Jacks for having great service & extensive parts availability.
Overall an excellent parts supplier for all forms of small engines and yard equipment. They provide parts lists and exploded views for even my 50 year old snow blower engine, as well as out of manufacture parts. Great to do business with.
They have a lot of items in stock, but some parts are too expensive. That's the only reason I'm giving them 4 stars and not 5. The carburetor was 3 times more expensive than everyone else online. I only bought it because I bought several other items in that order. Everything was packed well and shipped quickly. All items worked perfectly.
HORRIBLE CUSTOMER SERVICE...SENT ME AN INCOMPLETE PART, I WENT ON THEIR SITE AND MESSAGED THEM...NO RESPONSE FOR A WEEK, SO FAR...I HAVE BEEN TOTALLY IGNORED...HOW RUDE!
Although the gentleman I call was very friendly and helpful in determining which part I needed, I ordered the part on 3/14/19 and as of today, 4/13/19, it has not even shipped. After I ordered the part, I received an email notifying me that they were waiting for the art to come into their warehouse. This would be nice to know before I ordered. Still waiting.....
Bought a Gravely Z 60. So far not so good. Bought June 1st. has been in shop 3 times. First time was a month, second time was a over a week and now back again. Part of the time is due to Jacks taking to long to look at mower before ordering parts. Seems they sit until you call and question if it was looked at or not. Mower is for a business and just can not have that kind of service times.
I have ordered from this site twice and have received the correct parts promptly. It's easy to find the needed part using their diagrams. Turn around time from placing order to shipment is great! Thanks for the great service!
ABSOLUTELY The Best Place For On-Line Parts! Great prices... Instant availability notice... Shipped when promised... Parts tracking... Terrific & Frequent Order Status and Customer Service!!!! Real People when you call!!!!!! In short, they do what they say, when they said they will do it, and they do it all at prices that beat or match the competition. If they don't have the part you're looking for in-stock, they'll get it for you AND give you realistic delivery dates. Unlike other sites that say they have something in stock, then sent you a back order notice - AFTER YOU PAY!
I HIGHLY recommend Jack's Small Engine!!!! Too bad Google only allows 5 Stars when doing this review, because Jack's really does go way above and beyond. They are my new standard for customer excellence!
I ordered snowblower parts. They then ordered parts from the manufacturer and sent them to me when they got them. Seems like they are one of those places that dont actually have stock on hand. So if you order something, there is a chance they may not be able to get it. But for me, they did get it and mailed it to me. It is a slow process, but I got what I needed at a low price. Do not order form here if you are in a hurry. These type of resellers keep prices low by not holding inventory.
Quick to respond to e-mails, great prices, very reasonable shipping, and unbelievable shipping speed - ordered around noon on Friday and parts were on my porch Saturday afternoon! Everything I needed was in stock and correct when received. Absolutely zero complaints and will definitely order from Jack's again!
Part I ordered was said to be in stock, it wasn't. Waited and extra week and half for it to ship from the manufacturer. It didn't fit my machine (my fault, they make two starters for the same engine but they aren't interchangeable). I called and emailed trying to a get a return set up, no answer on the phones and no response to emails. Just poor business.
I was looking to rebuild my lawnmower engine the process was simple and fast. Parts came sooner than expected and I liked the option to choose between OEM and aftermarket. Will use them again.
Buyer Beware : I ordered the wrong parts. Unlike many web based merchants, Jack's only refunded the cost of the parts. They did not refund the original shipping, nor did they pay for return shipping. If you have any uncertainty of the fit or quality of the parts you are ordering, you should consider a supplier with more customer friendly return policy.
Spoke with Tim, who said he will get a replacement. Forget about the voice recording that states "service after the sale that counts' and forget about the e-mail recording a response within 24 hours. None of it is true, it's all bogus. None of the parameters were met. Requested an exchange of the part that did not work going on four weeks weeks ago and forget about the voice recording that states a response back within one business day. Its been over a week with no response. For a lousy $28.00 part (which probably cost them less than $20.00) was it worth the bad posting?
Jack's has been my 'Go To' shop for yard tool parts. When I've called, they're always very courteous and helpful, then orders are easy and delivered on time. You can't go wrong giving Jack's Small Engine a chance to help you out.
I've ordered parts a few times from Jack's. The last order was several parts, of which all but one were in their warehouse ready for shipment very quickly. I needed the parts to fix my mower so I asked them to ship the parts they had and I would get the other locally (was delayed several times to Jack's by the manufacturer). Jack's promptly shipped the order, and then shipped the other part separately when they received it a week later. I didn't even expect to get the part, nor did they charge me a shipping fee for the separate shipment. Thanks Jack's!
Parts been delayed for almost a month. I sense they are just a broker really not carrrying any parts. Still waiting for my last part and wanting to cancel thru customer service is pointless. No response three days later. I would avoid them for your parts source. Ereplacement parts had all items in stock and quickly shipped. AVOID
When we moved to Jarrettsville I wanted to use a local company versus a big box store to get my yard equipment and know I was giving back to a small business in the community thinking their customer service would be top notch in order to compete with the big guys. Boy was I wrong. Earlier this year (2020), I bought a tractor, snow blower and pressure washer from them. Tractor Issue: After mowing my property, I noticed the 12V accessory adapter wasn't working and my rep (Amber) said they would look at it because I had just purchased the unit. What she didn't tell me until after the fact was there is a $60 pickup/delivery fee, this was never mentioned until I needed to get my unit back and they never found out what was wrong with it, so it wasn't fixed. Pressure Washer Issue: Once it got warm out to use the pressure washer we set it up and used it to treat an old playset for our son (using non-ethanol fuel). After that first use we noticed it was leaking fuel out of the carburetor. I took it back to Jack's to have them look at it and my sales rep - Amber - mentioned since I had spent close to $6,000 on all the equipment, I wouldn't have to pay the $45 service fee to get it looked at. Well, I should have learned from the first time. When I went to pick it up after the diagnostic they told me I owed the $45 or I couldn't pick up my unit. When they went in the back to talk to Amber about how she said she would waive the fee, she told them (from the back, never came out front to talk to me) that she never said that and I would have to pay or I wouldn't get my unit back. As for the "diagnostic" - The service department did a quick diagnostic and said I would need to have a brand new carburetor put on the unit ($180) and that would fix the issue, also since the issue was fuel related it couldn't be covered under the manufacturer's warranty. I decided to not have them fix it and get a second opinion and I'm glad I did. I went to another Generac service dealer in the area - Walter G. Coale and they took the time to assess the issue and found out that a float in the Carb wasn't leveling correctly and thus allowing the Carb to flood causing the leak! They called Generac and the cost of the new Carb and the service WAS covered under warranty.
It's my experience with Jack's Small Engines that they are not a great company to do business with if you are looking for that small local business who provides great customer service and takes the time to assess problems from a service department level. From what I can gather, they make the majority of their profits from online sales and just so happen to have a store front in Jarrettsville. Also make sure you compare prices before buying from them, I had to let them know of the current manufacturer sale prices on products I purchased from them to get their price down, beyond that everything was full MSRP. My advice to Jack's: If you're going to charge me full price on everything then provide some reliable customer service on the back end and stand by your word.
I needed a governor spring I called they told me it was in stock they said they could overnight it I told him to do so when it Did not show up I called him back to see what happened they told me it wasn t in stock that was the kind of service I got
I had to retire from working on small gas engines my body gave out! I loved the job trouble shooting a problem and sometimes some real brain teasers! [that is what I enjoyed most!......last year an old customer brought me a lawn tractor that in 2005 I had to rebuild the overhead valves mainly because never changed his oil its 2015 and I get the same tractor back again no oil change.....ten years later same problem this time it is internal and can not be fixed [from a cost stand point {cost of rebuild is far more the motor is worth}] so we bought a abused & broken sears garden tractor I got with Jack's small engine and got all the parts we needed [and at a much better price than what sears want for each part the quality of the parts met or exceeded the sears part what I couldn't get I made and there was some welding involved he got a very nice tractor in the and stiffed me for all the labor! I will work only on what I use my self and you can bet I will get my parts from............JACK'S
Ordered a wheel motor that we were told they had on the shelf. Credit Card was billed immediately for the item, plus tax and shipping. Confirmation email showed that they did not have the part and would order it and it would ship in 14 days. Called the next day to cancel and get a refund, and 5 days later the refund still has not been processed. We have been lied to 3 times on the one order.
This has been the worst online shopping experience I ve ever had. I never write reviews online. This can t go on. These people are completely unprofessional and impossible to contact by phone and take forever to respond by email. I waited 3 weeks for a product to ship, it never did. Then come to find out they never even had it in stock (which was not in the details when ordered) I have been trying for about 2 weeks now to get them to issue a refund. (5 week total process) Was told a refund was issued over a week ago and still have yet to see it. Please don t waste your time or money with this place.
Jacks gets 5 stars from me. It's not too often that I find a retailer that backs up the products they sell with outstanding service. I can also easily get parts either in the store or promptly when ordered online. In the past year, I have purchased a Gravely Zero Turn Lawn Mower as well as Husqvarna's Home Owner Grade Pole and Chain Saws. Justin made sure that I chose the right mower for my 2 acre yard. I went back and saw him for accessories that included a LED Headlight kit and a hitch for a fertilizer spreader. If you are thinking about any kind of power saw, see Jess behind the counter. Look for the cutie pie in Levi's and Camo. She loves to talk about anything with a two-stroke engine, widow makers and guide bars. Jack's prices on Pre-Mixed Fuel and Bar & Chain Oil competitive. My favorite store.
I found Jack's online and set up an account to order online. Thought everything was fine until I got an email saying some parts were back-ordered. I would have ordered elsewhere had I been informed during the order process. A poor way to do business. Two weeks later I get my order. Opened the box to find someone else's order, not mine. Customer rep apologized and re-ordered my parts. Stuff happens. I got a confirming email and then when I checked the order status, guess what? Half of the parts are back ordered again! I wonder if the parts were ordered over the phone, would I have been told they were out of stock? Last time for Jack's s*&t!
Do not do business with this company. They sold me parts they did not have in stock. I contacted customer service about the issue, and got some automated response that showed me they didn't care about pleasing their customers. It took 2 weeks for my package to arrive. When it got here, I was missing half of my order. I called and got some ass hole on the phone. He very rudely told me that it should have all been in the box, and that they will figure it out and get the items out to me. I told him about my issue with their website not listing the parts as "out of stock", he said it's a complex business and unfortunately they just haven't added that feature to their parts website. 4 hours go by, and I get an email saying they are just going to refund me for the missing parts. Thanks for wasting 2 weeks of my life. Buy your parts somewhere else people.
Be aware of the ship times and items being in stock. The fast 2-4 day shipping is kind of a joke! I ordered parts to do a head on a B&S engine. Waited a couple days for my email to say parts were shipped. Never got it. Checked the order status online and it showed all 6 parts were on order from the vendor. Estimated ship dates varied between 5-7 days. Called to confirm this and was told the parts would not ship for another 2 weeks! A better inventory system on the web site would be very helpful!
Jack's has good prices and if you aren't in a hurry to get your parts, shop on. However, be aware that unless you call in your order, you do not know the stock status of the part. On both orders I've placed, parts have been out of stock and you are looking at upwards of a two to three week delay in getting them. Jack's won't ship partial orders, so all your parts are held hostage. When I asked the online orders guy why they don't show stock status on the website, he said that was the number 1 request by customers but didn't know if or when it would be done.
What a nightmare. The site showed the hydraulic pump I needed available as well as advertising "fast shipping". I placed an order on a Sunday morning which my card was charged right away. Thursday I receive an email that there was an issue with the order. I call to find they needed a picture of my license to verify it was not a fraudulent charge. At which time I found the pump was not even in stock anymore. The part I PAID FOR ALREADY was gone by the time they got around to letting me know there was an issue with my order. Apparently it would not be back in stock for another week at which point they would then process the order and ship out to me. Since they already charged my card I get to wait to get my money back. Lesson learned to shop elsewhere... I just wish it didn't cost me a piece of equipment being down an extra week.
Absolutely the worst online purchase I have ever made. Took my money on the 16th of October and still haven't shipped the parts. Stay away from this business!
Dropped off a weed trimmer 2 months ago for repair. Still waiting to get it back. No one calls me to update and when I stop in, they just say it is not ready. No offer the reduce the cost or anything. I have spent a lot of money here over the years and I am VERY disappointed to say the least.UPDATE...got my trimmer back. They were not even sorry it took so long. Another customer lost.
Excellent products and service. I bought a new Generac portable generator for emergency power for my home and used it for 1 week during hurricane Irma. It was sold at deeply discounted price and it worked perfectly. When I ordered a replacement fuel filter it was inexpensive and arrived quickly. Thanks guys!!
This is the first time I've ordered from their website and it seemed thorough and easy to use, so I placed an order for 8 items. When a couple days went by and I had not received notice that it had shipped I went back and looked up my order and found that 3 of the 8 items were out of stock, which should have been identified at the time of the order or at the very least an automated email after the fact with some sort of resolution rather than leaving me hanging. The estimated arrival dates range from several days to a week, so I found them in stock elsewhere and have now sent 2 emails asking for my order to be cancelled but have received no response .
I ordered a part that said it was in stock. They sent me an email stating the part was on back order. I immediately cancelled my order as I needed the part right away. The charged my Credit Card before having the part in stock. I have requested they refund that money. They do not respond to my emails despite several attempts. Very shady company. I now am disputing the charge with my credit card company as they have refused to do the refund. Too much trouble to risk dealing with them
I do not know how they stay in business. They treat customers like dirt. I live close by and try to support everyone local however now I do not even feel comfortable walking in the door. They are always extremely short with me and my family they make it seem like they are doing me a favor when I am simply trying to purchase a product. I have given him several chances however now there is no way I would ever go back
I recently bought a drive belt for my riding mower. When it arrived it would not fit. It cost me $8.75 to ship it and $8.75 to ship it back. The belt only cost $21 and some change. Other people gave them a good review not me. I will never use Jack's Small Engine again. I will never recommend them to anyone. I have $17.50 tied up shipping charges on a belt that would not fit. I went went to my local Auto Parts Store and bought the right belt for $10.
I ordered a primer bulb repair kit for my tecumseh vantage 3.5. I messed up my shipping / billing address and they had great customer service and response time when I contacted them to fix my mistake. They got it changed and I am super happy with my purchase that cost $13 instead of buying a new push lawnmower for $200+.
the 2 day to 4 day shipping is not true. ordered on 26th and usps just got the package on 30th and wont be delivered until the 1st. had i known this i would have gotten the part else where in 3 days guaranteed delivery. for the price of shipping its not worth 8.00 for a 9.00 part if it comes almost a week later
I've ordered parts from bets, cables, pull starters, blades, carburetor kits etc. Always helpful when need. I live in NJ and received parts usually with in 2-3 days tops. Great to deal with.
Cancelled within 2 hours on Amazon order. I emailed them to cancel it with the Amazon cancellation. They still shipped it two days later. Now I'm in a BBB dispute with this company and Amazon because they want me to pay for return shipping and hit me with a 20% restocking fee. AVOID THIS COMPANY.
Processed an order with these guys thinking they had it in stock. Instead two items were not and Jacks had to order from Kohler while I waited, and waited, and waited. They didn't respond to two emails I sent to Jacks inquiring about when I might expect the order. When I called these dudes, I was on hold forever. While on hold with, Jacks I ordered it from another company and cancelled the Jacks order. No mas.
I am writing to enthusiastically recommend JACK'S SMALL ENGINES. I was happy to locate parts for my electric pole saw on the comprehensive, user-friendly website. I was disappointed to learn that back-ordered parts were obsolete. Customer Service Rep, JASON, researched my request thoroughly and quickly to determine unavailability. My account was reconciled in four days. Communication via e-mail was excellent; personal customer service was exceptional. THANK YOU!!
Let me just state that I have purchased items for Jacks about once a month for several years. Lately I have noticed their service to be lacking and orders that were one time routine taking longer and longer to deliver. My latest order was a terrible consumer experience. The parts I order took over 18 days to arrive. After waiting for this extended period I unpacked my parts to find half of my order damaged. Upon requesting for an RMA I was told that I must pay the return shipping for parts that arrived damaged. No one could explain why? So I got the privileged to pay $11 to return parts I waited 18 days for. Sadly I specifically sought to purchase from Jacks because I wish to support business I do business with, they weren't the cheapest available on the internet I could have purchased elsewhere. Despite their claims for customer support my experience is that is becomingly less a priority by the management at Jack's. I will be seeking a new vendor for my regular small engine parts needs.
Ordered parts today for my 19 year old Cambell Hausfeld compressor. I dealt with a salesmen named JB. Over 4 days of multiple calls back and forth (one of which was on his lunch break) he found the part I needed and they had it in stock. I can't sat enough good things about Jack's and especially JB. Keep up the great work. Thanks Bob
I am disappointed in what should have been an easy transaction. I am one day shipping from Jack's. Found the gasket I needed in stock which was awesome on their end. Talked to a salesperson and got it ordered and made sure they were shipping the same day UPS to me. Our shop air compressor is out and we can't work until it is back up an running. Today we are waiting around for it to show up, didn't show up this morning with UPS so ok, maybe it went FedEx..... NOPE someone there decided it needed to ship USPS, and guess what it is in a P.O. still in Maryland. So now since the P.O. does not deliver until late afternoon, we will not even be back up running on Monday. Thank You Jacks for saving me $2.00 in shipping and costing my thousands in work that could have gone out. Probably just going to buy a new compressor now. This could have been really easy.
Needed a part for my Echo trimmer. Found it on amazon as a prime item and ordered it Monday for Wednesday delivery. It hadn't arrived by Friday so I looked it up and it hadn't even shipped. I contacted the seller and they told me to contact amazon support. I told them that was a cop-out and canceled the order on Monday. Ordered the same part from Jack's that afternoon and was very pleasantly surprised to find it in my mailbox on Thursday. And the price with shipping was actually less than I had paid on amazon. Thanks Jack's!!!!
This is great place to get small engine parts, as a do it self type person I have used this site and have also listed my equipment for easy access in the future. Good site, easy to use...
Jack's is my go online store for ordering parts for my lawn equipment. I do not have a lawn service, but I do have a variety of lawn equipment from different manufactures. Jacks seems to have it and at a good price. The website is easy to navigate and the shipping is very quick
I have used Jacks for many years, pricing is good for my Toro walk behind mower. Unfortunately my most recent three orders have all had items not in stock. I m notified of the back orders several days after placing the order losing those days. On two occasions the estimated ship dates were pushed back even further sometimes taking several weeks to arrive.
As stated by others, the delivery time is awful. I waited 9 days for three small parts. Four screw were on back order and each day the expected delivery was pushed back three more days. I had to call and cancel, Crystal could care less. No apologies, no explanation, no nothing. Avoid this place, Amazon has nearly everything they have but will really send it.
JUST WHAT I NEEDED, A 38" RIDING MOWER THAT WILL FIT IN MY SHED. JESSICA WAS GREAT TO WORK WITH AND I APPRECIATE HER PATIENCE WITH ME DURING THIS PURCHASE. I AM A LOCAL CUSTOMER.
Thank You Jack's. I have now been ordering misc. parts for right at 10 years without any problems whatsoever. The parts have always been correct and either delivered on time or even sooner.
I was tremendously excited to see that my engine parts arrived today! Everything that I ordered was all located in one convenient box. Can't wait for my engine to be back up and running. Thanks JacksSmallEngines!
I ordered what I thought was a replacement frame and bag for a lawn mower. I say thought because the description said frame, bag. But all the came was the frame. So I emailed them and never heard back. When I called they told me I would have to pay another $60 to get the bag. So I did. That was on 8/4. I was told I would get a confirmation email when the bag shipped. A week later and that bag was still saying ready to be shipped . So I called and was told that the bag was supposed to be shipped on 8/5 and that they would let the warehouse know that it needed to go out that day. That night I checked the status and it was still at ready to be shipped . So I sent a email and still have not heard back, even though it says they return all emails within 24 hours. I am beyond frustrated with this company and will NEVER order from them again. So today after I work I get to call them again for the third time!!
Ordered an aerator for my lawn tractor but upon receiving and checking website I discovered it did not come with pictured tow platform which is another 164 dollars. No big deal but it appears I can't order associated tow platform without the associated aerator. Have an e-mail into customer service. Will see how this turns out. Beginning to wonder why I ordered from someone called "Jack's" as opposed to going through reputable business such as Lowe's or Home Depot. Lesson learned. Part also appears to be very complicated when it comes to assembly.
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