I ordered a part 2 weeks ago because their website...

I ordered a part 2 weeks ago because their website said fast 2-4 day shipping. after a 9 days I still had no shipping conformation. I called, and after 15 minute hold time the lady said yes they had messed up and they would ship the next day and the part would be here by Friday. I asked if they would waive the shipping since it really put me in a bind waiting on the part and was told that they were waiving the expedite charges of 30 dollars since they were dealing with the problem right away. Well thank you for not charging me an extra 30 bucks for forgetting my order. Never Again will I use them. Still waiting on the part. I know things can get misplaced but really saying you weren't going to charge me extra to wait an extra week , come on.