After speaking with a Makita customer service repr...

After speaking with a Makita customer service representative, and after an exchange of messages with Jack s, I believe Jack s small engine store to be misleading with regards to the bonus battery offer with Makita. Makita states that the store should be giving the promo offer with the all the qualifying chain saws (which clearly Jack s is offering the promo).
Here are my thoughts,
First response from Jack s-
The box is shared for both the XCU04PT and the XCU04PT1 models. The model you ordered (XCU04PT) comes with two batteries, whereas the XCU04PT1 comes with 4. Since you ordered the XCU04PT, only two batteries were included from the manufacturer.

My response to the above- First of all, the models of the chainsaws are the SAME exact chainsaw. See their response below, the refer to different versions utilize the same box. The model number with the 1 at the end is their way of distinguishing the promo offer. Which should one receive during a promo offer of receiving to extra batteries via Makita?

I messaged them to state the box clearly states the chainsaw comes with two extra batteries, including a picture in the upper right-hand corner of four batteries. This is the manufacture current running promotion.

Then, they decided to engage in mockery to exaggerate the situation. In response to this, yes if a company is running a promo on a product, I expect the promo with the product. Even if it is a tiger!
Shouldn t a company adequately train their employees to not response to customer concerns with mockery?
I tried other sellers on Amazon and the XCUO4PT comes with four batteries during this promo.
The box comes from the manufacturer, they use the same box for each version of the model. If the box said "Free Tiger" would you expect a tiger to come with it as well? The product you purchased and description was clearly stated on the product detail page when you purchased. The box is simply a container for transport.

Here is a screenshot of the product page where it clearly says 2 batteries, you did not purchase the 4-battery kit, so not sure why you'd expect to get 4 batteries based on the product you chose during checkout

I would expect four batteries because this is the current promotion, regardless of your set up on Amazon.
The company does not accept returns on chainsaw, even though Amazon prime & free returns is located under the price on product description. This information is only located AFTER you print out the return label under their instructions bullet points.
Same time and money and go local where they give you the current promotions.

And finally, their response to the above-
Plain and simple, you didn't order the PROMO with the "1" you ordered the XCU04PT. Just because other sellers like Amazon have a price doesn't mean every seller has the exact same price.

So, my guess is they go into the box and remove the extra two batteries that should be in the box. They are correct not every store has the same price, not sure what this has to do with this situation. I did find the same chainsaw with the promotion for a lower price.