Scott Kelley

Review of Jacks Small Engines

Horrible customer service. Waited days for email s...

Horrible customer service. Waited days for email saying parts were shipped. Check order status and they didn t even have the part, and had to order from their vendor which was going to take almost 2weeks for them to get them another week for me I can t wait nearly a month for a part. Sent an email the day prior saying I wanted to cancel my order and never got an email saying your order was cancelled. Or anything. So I called and sounded like I woke the person up, tried to explain what was going on only to be interrupted and cut off saying that I was being refunded my money. .