Brett DeZearn

Review of Jacks Small Engines

Sent them my power washer to repair its starter. G...

Sent them my power washer to repair its starter. Got home tried the washer, it started fine now the water would not compress. Had to take it back to hopefully get the washer working properly.
After a month with no contact on how the repair was going, I finally called them on it. During the call with the technician said that the water pump is now broken. When questioned about why the pump worked before they repaired the engine, I was told that these things happen. I was also told that they do not fully test the products after repairing them to make sure it works properly, they only test to make sure that the initial complaint is fixed. Since the manufacturers instructions clearly state that the engine is not to be started without water flowing in the pump (Since without water in the pump, the pump could be damaged and it appears this is what happened in this case. Of course Jack's Small Engine Repairs disclaims all potential damage caused by their actions (or lack thereof)). However, they will sell me another power washer for about the price they quoted me to repair the pump on my old power washer.