Selene Finance LP Reviews

Selene Finance is the most horrible Mortgage Company. They know nothing about nothing ever about our mortgage or insurance.

Horrible company to do business with! Trying to get in touch with them is like trying to herd cats. They don't respond to emails, have a minimum of 20-minute wait time for phone calls, and when you finally get someone on the phone, they hang up. They aren't willing to work with struggling homeowners, and their borrower assistance process is a complete joke! I reached out to them in mid-September and followed up with them numerous times. I still haven't heard from anyone, and now my home is scheduled for foreclosure sale in late November

They lied to me about a modification, sent them the same page for 3 months there excuse was I was sending the wrong one, sent all the ones they asked for only to tell me no, also they put me on an illegal probation after B.O.A had already done so, after that they came back 6 months after I finished the.probation because they missed the date and forgot to send me.paper work, so anyway after I couldn't catch up with payments went with a different company that did fraud and lost the house even though Selene knew that Deed of Trust was not legal from west H& A,

They made a mistake on applying funds properly when taking over my loan servicing and some how manage to treat me like it was my fault. Horrible customer service!!

customer service is TERRIBLE, TERRIBLE, TERRIBLE. too bad we have absolutely no power over who our mortgages are sold to. the company doesnt respond to customer complaints of awful call center people who are rude and even hang up on you when you request their name and a supervisor. no accountability

Absolute worst company ever! Made an incredibly difficult time even worse with their incompetence and providing wrong information. Completely unreasonable and unwilling to provide the most basic customer service.

Absolute worst experience I have ever had with a mortgage company, and as a Realtor that's saying something I think. The way that their so-called customer service call center is organized, no one has direct numbers, so every time you call you literally start over from the beginning with a new person. None of the call center associates seem to be trained in anything past the point of pulling up the information on their computer and regurgitating it to you, and maybe updating the file if you're lucky. They pass the buck and promise phone calls back from supervisors or other departments that in my experience never come. I have been attempting to get a short sale approved for a client in a really tough situation for more than 4 months, and absolutely no resolution in sight. I'm shocked that this company is able to stay in business at all.

The company are beyond fraud, bad customer service and horrible ModificAtion. I applied for a Hamp ,got approved and then was told the mortgage would be higher and it will start all over again from 30 years. A hamp modification is supposed to lower your mortgage, not make it more, I filed a complaint, I am so sick of this company!!! I dont understand how my previous mortgage company chose Selene to sell the Loan to!!!!

No help what so ever I would never to business with this company

They finish paperwork so slow. The company is very inflexible. I feel like I am dealing with the u.s. gov.

Horrible. I mean horrible. you don't wanna deal with these people, there scammers. worst company of 2018. Starts with the employees all the way to Ceo. Terrible company. If I can give no stars for a review I would. There that bad.

We are a real estate title company. I requested a payoff for the sale of a home on Monday, Sept 16th. On Wednesday, Sept 18th, I requested the request be escalated. All along I have kept record of everyone I spoke with. All along I informed everyone that there was a contract closing date of Friday, Sept 20th at 10 a.m. Everyone knew this information. Each time I called I received the same line that they have 7 business day turn around time and cannot guaranty I will have it faster. What is the point of escalating the request if it doesn't change the turn time I still do not know. I was told on Thursday, Sept 19th by 2 different people within their organization that the payoff was done and just being finalized and I would have it by the end of the day. I did not cancel closing due to this information. I figured when I got in at 8 a.m. on Friday I would have it. Big surprise, I still didn't. Come 10 a.m. I had to cancel the real estate closing for my sellers which in turn put their buy in breach of contract too. There were multiple chain reactions that were taking place from just this one sale. When I told the representative that I was not happy being lied to last night nor was I happy with being in breach of contract and that's not how we do business they were unconcerned. When I asked them if they made it a regular practice to not uphold contract close dates the "supervisor" Brenda just repeated that there is a 7 business day turn time. The payoff showed up an hour late for closing and thankfully I don't have to call them again but their customer service is beyond horrible and there's no way they should be in business. If I could give them negative stars I would.

This company is an absolute joke. For the record, I did not choose them. My loan was transferred from Veterans United to Selene without my consent. Customer service for Hurricane Florence disaster assistance and claim resolution was pathetic and unrealistic. In addition, I am not receiving a paycheck due to lapse in appropriation and Government shutdown and mortgage is due. They have no plan in place to take care of those individuals. I could request forbearance, but decision would not be reached for at least 30 days. What??? I am responsible for late fees and hit on my credit report if not paid on time. Sole provider for my family of 6, have never been late on mortgage payment since opened more than 5 years ago. Thanks for nothing Selene. You suck.

Stupidest policies ever. $150 fee to manage an offer on a foreclosure? WITH the option to reduce the Realtor's fees. I wouldn't put a dime in this bank.

I wish to God I could get away from this terrible company. They won't let you speak to a manager, the women are the worst -- poor attitudes, it's a small call center with folks that rip you off. Hey Jason, maybe someone will start a class action. I used to complain about Flagstar and I thought no one was listening until they got sued. Why are they the finance company when Chase holds the mortgages????!!!

Horrible experience. Tried to get them to work with us when we had a reduction in income. They kept dragging everything out until we had to start all over. Later we tried to do a deed in lieu of foreclosure and they did the same thing and even lied to us about deadline. Was reduced to attempting a short sale with a very short deadline. Once we got a buyer they kept postponing things they had to do to try to make it too late so we would have to foreclose. It took our realtor catching our account person in a lie in emails for them to finally move forward. Now they have taken a month after the short sale and have not closed my account and have not called me back twice about fixing it.

If I could give no stars I would - worst mortgage company ever - thanks a lot Bank of Amer for selling my mortgage to these people - it's been nothing but headaches ever since!

Selene sits on dilapidated/upside-down properties because they refuse to take the loss, even though these properties will NEVER sell for what is owed on them. These properties are not maintained and lower the property values surrounding them. Very poor business model and I feel badly for any investor/partner in the business.

I have a mortgage with this company and I can never get through to them their 800# is non accessible from my area and i'm given the run around every time I try to e-mail them. I never get a call back.

They recently upped my mortgage payment and i can't even call them to find out why. This is the third mortgage company that has bought out the mortgage and the only one I've never been able to speak to a real person with. They may have upped my interest rate that may explain the increase. This is maddening.

Awful customer service.. Cashed my money order and did not apply it to my account. Then I resent them another payment and they rejected it since it was not for 2 months.. Stay away if you can!

Worst finance company in the history of EVER! My loan has been paid off for going on 3 months now. I still have not received my escrow check to the tune of over $1300, I have not received a Notice of Satisfaction of the loan nor my 2015 Tax paper. I have been trying since July of 2015 to change my address and they are not competent enough to pull that off. I have jumped through every hoop they have put up and I just want to be done with them. Over the life of the Mortgage every month was a hassel to make the payment. Always issues with their online pay system. If you are thinking of purchasing a home and this finance company is mentioned, DEMAND another unless you want constant aggravation and frustration every month for the next 15-30 years!

FIRST I would like to say I have never been late on my loan since they took it from Bank-of-Scam America. Selene Finance should be shut down! I'm surprised we have not heard of a shooting at that place. From what I gather all they do is try to take homes away from people. They took over my loan and said trust us, give us a chance. They are idiots! They have messed my taxes up as well as my escrow and insurance several times all in the last 8 months of obtaining my loan. My loan has gone from $1,060.00 to between $1,300.00 to $1,500.00 monthly and then back to normal. With that being said and that many mistakes made I feel for those in trouble with money. I'm lucky I make six figures and can take them to court if needed but I know many of you cannot. All I can say is keep all your documents and record who you talk to! If you cannot pay for your home take everything but the walls and move. Save yourself the trouble from dealing with these idiots. If you lose your home because of a mistake they make find a lawyer to sue them! DO NOT fall for the modification scam because that's what it is from reviews. Maybe we can start a class action lawsuit! Every review they have is one star for a reason! Good luck if you have these sharks.

Very shady practices. Do your research on these people. Make sure to tape any conversations you can and keep all of your documents handy. We were offered and paid for a payoff and they reported a foreclosure, then "Fixed" the problem and reported "Paid for less than full balance" I was told by a Ms. Nieves Justice there would be no credit ramifications. WRONG!! We have had to spend hours disputing this through the credit bureau and now are seeking legal help. Would not recommend.

This company bought my mortgage from a different company and we've had nothing but trouble with them. We had trouble logging in to pay our mortgage using the known password and our account was locked. You cannot reset your password and can only contact them (if you're lucky) during their limited business hours. It appears from other reviews that they are attempting to make you late on your payments so they can foreclose on properties. If you can avoid it, stay away from this company!

Unfortunately, our mortgage was sold to this big bag of suck. Words cannot adequately express what a terrible, shady company this is. If we were going to stay in our home long-term, we would refinance just to get away from them. Run don't walk!

This company is the worst that I have ever seen in life. Poor customer service skills and very little knowledge of what they are doing. Calls are rarely returned. One star is too much credit.

ZERO stars if I could. Worst, worst mortgage company I have ever dealt with. I am now in my 80th day of trying to close my VA refinance and this has been dragged on because Selene is a petty and stupid company. While this process was going on my mortgage payment went up by $50 because of tax and impounds. Rather than treat me like a customer, they sent the payment check back un-cashed and refused me the opportunity to pay the difference - all while late fees pile up. In addition, this company has no contact information beyond their 877 number which gets you back to the same rubes. Who even runs this company?

If you get even a month behind, they will start sending foreclosure demands. Then, they will charge you an "administrative fee" for sending someone out to your house to see if you still live there.

I don't think it should be legal for banks to pass your loan around. I would have never chosen this company if I had a choice. Chase Bank sold my loan to them during a bankruptcy. They messed up my escrow in the process and my payments skyrocketed due to their mess up. They would not work with me, just kept harassing me.

I finally got caught up, otherwise, I probably would have lost my house. Why is it that they are allowed to pass our loans around but we can't chose to stay with the original loan company? Mine too has been passed around three times. This is the worse company out of all three. Its creepy when they send people out to verify if your living there, even though that is their first question if you are in collections.

I would not deal with this company if you had a choice, but from the reviews I have read, most of us didn't have a choice and our loan got sold to them...

Worst finance company I have ever come across. Made a payment on my escrow to lower my monthly bill and because I did not pay the escrow in full they would not adjust my monthly payment. Lady said it is their policy and could not adjust the monthly payment. Talking with my lawyer and other banks to get out from this below average financial institute. If you have a choice do not use them save yourself the headache.

They have refused to work or provide assistance to repair my home from Hurricane Harvey. They are holding 38,677.24 of my repair money fron TWIA. My contractor told me he refused to do any more work due to their lack of customer service in providing me funds. Really poor company and bunch of crooks as far as my experience.

They took over my payments in August of 2014 never late paying April of 2015 decided to quit taking my payments because of a descrempacy between the paperwork when they took over my loan now I have spent money on lawyers fees to help keep house now I'm forced to leave my home. During the whole time I would call to make payment they refused and ask me what they could do I would reply take a payment they would reply you are behind . I wouldn't be behind if they just take payment. We couldn't get s modification even when my wife list her job. Also remember they are also with bank of America so if you see these two names on your loan get away try you find some else to take loan

You ask for a modification because your struggling to make a payment, yet they won't lower it to help out someone on disability. When I was with Bank of America I was making less and had more debit and they lowered it for me, not these jerks!!! They just want my house because I bought it low and now it's worth more. I'm going to the news channels if I have to.

Selene Finance is HORRIBLE!!!
I was helping friend purchase a home because she has a reading disability and I read and sign everything for him. We went to Selene Finance and we were approved for $120,000. I then asked for more, $150,000. They got it bumped up at the rate of 3.8%. Then the interest rate went up after Trump went in office. They then told him that she had a bad thing on her credit and it needed to be fixed. It was a mistake through the company he purchased his car from and once they were aware of it they fixed it right away. Then Bob at Selene Finance said we were all set, we were "golden", all the documents were in and everything was good. My friend found a house, made an offer and it was accepted. Then Selene Finance came back AFTER bid was accepted and said they could no longer fund the loan.

They are crooked and I would not recommend them to anyone anywhere. Bob would call me everyday and tell me to hurry hurry hurry buy a home, put offers on multiple homes etc. I finally told her to quit calling me and pushing. So she started calling my friend and pushing him. I say again don't do business with Selene Finance!

Our mortgage was sold to Selene Finance over six years ago and it has been a nightmare. The customer service department is very unprofessional and rude. We requested a written payoff letter since August 15th and have yet to receive anything via fax, email or mail. I have followed up several times each week since the 15th of August and they continue to give us the run around. I wouldn't suggest anyone doing business with this company.

. Selene spent the next month jerking us around with paper work. They went so far as to say that one of the forms we sent in could not be accepted because it had a black spot in the corner. They didn't get back to us about the refi until 29 days before for close date saying that they can't do anything. What?!?! Now we can't do anything short sale, deed in lieu, contact a lawyer because all say they 30 days. But still no one can explain HOW Bank of America is being allowed to do this when they sold our mortgage. Guess none of it matters we lose our home tomorrow.

CLASS ACTION LAWSUIT PEOPLE!!! I recently saw a vacant house in my neighborhood and wondered who the heck is Selene Finance LP... Now I know... After reading all these comments ya'll need to file a lawsuit!!!

This is the worst company I have ever contacted. I have sent payment by Bill pay through my bank and they deny getting them.

Oh my . . . SELENE FINANCE ROCKS!

After seeing just horrible, nasty customer reviews about my mortgage servicer, I figured they needed a pick me up.

I started with Bank of America in 2004, they finally sold me off back in 2015 after modifying my mortgage.

Yep. Got the 2% rate and a principal balance reduction. What? In Texas? Yes sir, unlike CA and FL, where mortgage companies where writing off millions due to inflated values, my little 110K house was 20K underwater. Remember lending is "fair" to everyone, it wasn't fair that folks in those two states benefitted from shady deals; my house truly lost value. It took a lot of detailed calls and emails. They finally saw the light.

I was with Caliber Home Loans for 2 months then sold to Selene Finance.

Oh boy, issues with documents being transferred, accounting drama, yada yada but once Selene took over, smooth sailing.

Heck, I even had a face to face meeting with customer service instead of the 800 number. Why? My father is hard of hearing plus does things the old fashioned way. Selene didn't have to let us in the door, but they went that extra mile to accommodate my father and scheduled a sit down meeting. Thanks again gang!

Then Harvey hit and he did a number on our roof.

Selene to the rescue. They offered us 3 payment free months since we had additional expenses and repairs to be done. And ultimately deferred those months until we pay off the loan or sell the house. Thanks again gang!

So yeah, I've been around mortgage companies, and Selene has definitely earned our family's trust with all they have done to help us out when we needed it.

Thanks gang!

So hard to deal with. I am refinancing my home JUST to get away from these horrible, horrible people. I have over an 800 credit score and this debt collector bought my home loan and now I get treated like I'm in collections every time I deal with them. Where is the ZERO stars option?

There service, is bad, I have been trying to get information from them, I was told that I would receive in mail, still have not, then I was told that they would expedite my request to whom ever is the manager. I am so disappointing and frustrated, this has been going on for a month. I am going to complain to the BBB.

Crooks and shysters. They try to steal your house. They say they are going to record your call but when you tell them you are going to record it also they tell you to not record the conversation. If you are dealing with crooked company please hire an attorney and fight them.

Working as an agent representing a buyer on a foreclosed home I can honestly say these are some of the worst people we have ever worked with. They send contract addendums making demands of a buyer that are BARELY legal ( charging $ 100 a day if closing is delayed, refusing to return EM etc) and appear to be a ruthless and wholly unethical business. Avoid at all costs

You have the worst website design on earth it is terrible, your customer service is terrible, your password policies are terrible. God have mercy I would pay to switch mortgage companies you are the absolute worse. Please sell my mortgage to a competent company so I can never deal with you again.

Horrible people to deal with trying to get documents for a refinance and they say wait 60 days huh I pay u now where of my service

Worst mortgage company and customer service I have ever had! They harass you EVERYDAY after the 15th with 3 calls a DAY if you're late even after you inform them it will be late; Completely unnecessary and adds unwarranted , additional pressure to the clients! Why would a company do this just because it is policy?ABSURD!

A national company with one phone number and on one answers it, you just leave voice mails. The phone calls still have not been returned. This truly sucks. I would never borrow from them or do any other business with them.PERIOD!

HORRIBLE. They simply had to endorse a check we received after a claim for our roof from hurricane Irma and get it back to me. Apparently, they just send $8000 checks via regular USPS mail without any kind of tracking. TIP: Send a trackable pre-paid envelope with your claim check to ensure you will actually get it back.

So, now I have to go back to the insurance company to get a THIRD check made since the first one they had done was for the previous mortgage company during the month my mortgage was sold to Selene. And customer service has not been great either.

Poor, they play games, they won't work with you.. more people need to file complaints about this company with th Dividion of Banks in your states.

HORRIBLE customer service! Waiting on the overpayment of our mortgage payoff for 4 months now! DO NOT work this company!

They are scammers. Do not fall for their cons and bullying! They are not even authorized to sell or buy real estate . I went to their offices in Houstob and the building is empty. People we need to get together and sue the hell out of this phony company

Worst company to deal with! My previous home, given to my ex during our divorce almost EIGHT years ago, was recently foreclosed on. Selene Financial didn't notify me, yet reported that I foreclosed, though I no longer owned the house and had no financial responsibility to it. Now they won't respond to me and actually HUNG UP on me when I advised them that (a) they never even tried to collect money from me (meaning they knew I wasn't liable) and (b) I have legal documentation to back it up.

I am in awe that a company this horrible is still in business. I haven't received a mortgage statement in six months. I've called and spoken with their rude customer service, left voicemails and sent emails with no response. You would think getting a statement is something that should be straightforward and easy. Nope, not with this company. I have filed a formal complaint with the government agency that overseas loan servicers and encourage others to do the same.

Worst finance company ever!!!! They don't know how to do their job and they get mad if a customer complaints due to their incompetency.

hands down freaking horrible, am i saying this because i am late on payments, not at all paid house off in 9 years and still live in it- they suck- customer service sucks- whole company does run run run run run find someone else run run run run run run run as fast as you can run now go to any other bank run

Selene Finance is the devil. Our mortgage was sold to them with out our permission. We made our house payment on time, we also like to pay 20 extra dollars to our principal which just happens to be the same amount as the late fee. They purposely held our payment past the due date for ten months in a row to collect our extra principal payment as a late fee. We never got this resolved because their customer service flat out denied it. Finally we decided to re-finance to another bank that would not sell our mortgage. They act like a debt collection company with the front of being a mortgage company so they can get away with mortgage insurance on top of home owners insurance, hidden fees, and shady policies. If your mortgage gets sold to this company, re-finance ASAP!

If I could give this company 0 stars I would. They sold my loan to another company with no warning. I know this is common occurrence but when I called to find out how I could get a mortgage report with my history and payoff, they told me that I had to contact the new mortgage company! The new mortgage told me that since I hadn t paid a payment yet I needed to talk to Selene Finance! This place knows nothing.... especially how to help customers!

Very good service my aunt was working with Wells Fargo before they transferred over to Selene. It was the best we accomplished a modification and remain happy with them

I purposely got hung up on by somebody who did not want to do their job after being on hold for 10 minutes great company to have my mortgage with

Selene Finance bought our mortgage company. We had excellent payment history. We lost our house in the Camp Fire on November 8, 2018, we called them on November 9, 2018 They refused to speak with our insurance company regarding the total loss, they've called and harassed us since November for payment. Every department has different information. They have a customer service call center that operates like commission based bill collectors. They refuse to give out extensions to their employees. They have made this grief process ten times more difficult. Our insurance company had 700 clients in Paradise, we are his ONLY clients who've had this treatment from their mortgage lender as well as the only clients who have not had their account settled.

There are protocol's which most professional groups are aware of after a natural disaster, none of which have been exercised by Selene Finance. They are still sending mail to our address that no longer exists, and just this morning, we were told we need a form to change the address?. They are sending us hardship applications, and now have put late payments on our credit. One month ago we were told to overnight express the 2 party check, and we would receive our funds remaining after the mortgage was paid in 5 days.

They are holding onto our funds, and every day is a new reason why they haven't done the right thing. They have not operated in an honest or timely matter. There is a reason why they are not affiliated with the Better Business Bureau and the Attorney General's office of both Texas and California know them by name. This also is an F.H.A. loan.

Since you have a relationship with your lender for 10-30 years, I would not persue ANY relationship with this group of loan sharks.

I mail or overnight the payment but yet it's late. Sent confirmation from post office. The wouldn't accept it. I truly dislike this company

Escrow problems! Bank of America sold mortgages to Selene Finance. Selene Finance in return kicked the families out in the streets! Mostly Veterans! No communication what so ever, poor customer service. Get a Lawyer! Your about to loose your home or all ready have you just don't see it! Google... Selene Finance complaints. You will find your answers! Piss poor company!

I am a Real Estate Broker who has a client that has his home sold and we are ready to close. Trying to get the pay off from Selene Finance was a nightmare. The title company looked over the fees and statements on the pay off documents they got and you need a room full of attorneys to figure it out. We now have to order another one and it will take 7 days. Terrible is an understatement.

I am not one who writes many reviews much less, bad reviews. However, at this point, after several bad experiences with this company,
I would give this company 1/2 star or no stars if the program would allow me to do so. This is the worst company that I have ever done business with. They continue to charge fees thst their own employees cannot explain. They absolutely try to exploit people! I've been told they would look at my account and resolve the issue. It's been 4 months and my statement continues to reflect several "unknown" fees. So frustrating! Each time I call is the same waste of time by speaking to people who don't know how to resolve the issue, much less provide guidance. Yet, the fees continue to be added even through I make my regular monthly mortgage payment in addition to the fees added for that month. What is wrong with these people! Further, it's been 4 months since I've tried to pay my mortgage online. Their website has an issue that doesn't allow me to make a payment; keeps getting an error about my payment being less than what is due. How can that be when I'm trying to pay over the amount due?? And of course, not being able to make online payments, my only choice is to pay over the phone, and you guess right, for a fee. I am definitely going to report this company to the CFPB. Hopefully they will look into this company's very unethical business practices.

Poor customer service, and irresponsible accounting. We have never been late, and have paid months in advance. We paid a large sum once - with a portion to be the normal monthly payment and a larger portion to be applied to principal. They applied ALL to principal - had we not be paying months in advance, we would have been charged late fees due to their inability to read/follow directions on their own mail in slip.

They misrepresented what we were doing on my loan and did not given me proper information and lied to me on the phone. Run away or refinance as quick as you can. Don't make my mistake.