Horrible experience. Tried to get them to work wit...

Horrible experience. Tried to get them to work with us when we had a reduction in income. They kept dragging everything out until we had to start all over. Later we tried to do a deed in lieu of foreclosure and they did the same thing and even lied to us about deadline. Was reduced to attempting a short sale with a very short deadline. Once we got a buyer they kept postponing things they had to do to try to make it too late so we would have to foreclose. It took our realtor catching our account person in a lie in emails for them to finally move forward. Now they have taken a month after the short sale and have not closed my account and have not called me back twice about fixing it.