Our mortgage was sold to Selene Finance over six y...

Our mortgage was sold to Selene Finance over six years ago and it has been a nightmare. The customer service department is very unprofessional and rude. We requested a written payoff letter since August 15th and have yet to receive anything via fax, email or mail. I have followed up several times each week since the 15th of August and they continue to give us the run around. I wouldn't suggest anyone doing business with this company.

. Selene spent the next month jerking us around with paper work. They went so far as to say that one of the forms we sent in could not be accepted because it had a black spot in the corner. They didn't get back to us about the refi until 29 days before for close date saying that they can't do anything. What?!?! Now we can't do anything short sale, deed in lieu, contact a lawyer because all say they 30 days. But still no one can explain HOW Bank of America is being allowed to do this when they sold our mortgage. Guess none of it matters we lose our home tomorrow.