This company is an absolute joke. For the record, ...

This company is an absolute joke. For the record, I did not choose them. My loan was transferred from Veterans United to Selene without my consent. Customer service for Hurricane Florence disaster assistance and claim resolution was pathetic and unrealistic. In addition, I am not receiving a paycheck due to lapse in appropriation and Government shutdown and mortgage is due. They have no plan in place to take care of those individuals. I could request forbearance, but decision would not be reached for at least 30 days. What??? I am responsible for late fees and hit on my credit report if not paid on time. Sole provider for my family of 6, have never been late on mortgage payment since opened more than 5 years ago. Thanks for nothing Selene. You suck.