Selene Finance bought our mortgage company. We had...

Selene Finance bought our mortgage company. We had excellent payment history. We lost our house in the Camp Fire on November 8, 2018, we called them on November 9, 2018 They refused to speak with our insurance company regarding the total loss, they've called and harassed us since November for payment. Every department has different information. They have a customer service call center that operates like commission based bill collectors. They refuse to give out extensions to their employees. They have made this grief process ten times more difficult. Our insurance company had 700 clients in Paradise, we are his ONLY clients who've had this treatment from their mortgage lender as well as the only clients who have not had their account settled.

There are protocol's which most professional groups are aware of after a natural disaster, none of which have been exercised by Selene Finance. They are still sending mail to our address that no longer exists, and just this morning, we were told we need a form to change the address?. They are sending us hardship applications, and now have put late payments on our credit. One month ago we were told to overnight express the 2 party check, and we would receive our funds remaining after the mortgage was paid in 5 days.

They are holding onto our funds, and every day is a new reason why they haven't done the right thing. They have not operated in an honest or timely matter. There is a reason why they are not affiliated with the Better Business Bureau and the Attorney General's office of both Texas and California know them by name. This also is an F.H.A. loan.

Since you have a relationship with your lender for 10-30 years, I would not persue ANY relationship with this group of loan sharks.