I ordered a IPhone 6s on 14th December evening enc...

I ordered a IPhone 6s on 14th December evening encouraged by the website that stated they would send out in 3 to 5 working days, but they would aim for earlier. It was a Christmas present. On the 19th, as I had heard nothing, I e-mailed them again and they replied pretty much straight away still aiming to send out but the first doubts that it may not be before xmas. I wrote again on the 21st and received a reply the same day saying they would do all to send out before xmas. On receipt of that I stated if I had not heard that it had been despatched by the end of that day consider the order cancelled. On the 22nd they wrote and said they would not get the phone to me for xmas. I e-mailed back that day to say it had been cancelled and to give me a refund. Then at 4.35pm on 22nd I was notified the order was sent! It then remained in the shippers depot till the 27th. They indicated towards the end of this marathon they read e-mails received after 24 hrs which seems most odd but is also untrue as they did respond within that timeframe. So why it was despatched over a day after cancelling I do not know.



I received an answer today: They don't reimburse postage.

No indication was given on their website that pre xmas orders may take longer than 3 to 5 days. I felt whilst their e-mails apologised profusely, it was not sincere and to despatch after cancelling and not repaying postage is bad business practise. Would I use them again? What do you think?