Internode

I would not recommend this servers provider there internet speed is poor . Customer servers is by far the worst iv dealt . with Optus Telstra customer servers is way better and there call centers are in India .. go somewhere else for internet service providers internode is a ripoff

If there are ratings below 1 star I d choose that. Hands down the worst nbn provider, blame it all on customers fault when they had done every single thing to try and resolve the matter themselves, and what I paid for the service was just them quoting what nbn had told internode it was the customers problem.

Horrendous. I really wish I had read these reviews on google before I approached Internode.

Not happy with the service so far. Ordered service more than a week ago and still they are unable to provide ETA for a technician to visit and connect service. Keep tossing me between NBN, Internode and their service partner. Poor customer service as well.

Internode were once the most competitive ISP around. Now they are an expensive behemoth. They do not provide a competitive rate for the fast internet speeds I need to do my job, and still charge a ludicrous cancellation fee to someone that has been a customer for over 12 years, despite the fact that I never authorized a contract with a cancellation fee. Avoid like the plague.

Horrible support centre..feels like I'm speaking to a robot. Keeps repeating .. "I do apologise for that" "I understand how you feel" when they clearly do not. Very frustrating to deal with. Kept being bounced between NBN and internode. Strongly suggest Telstra.

Charging for adsl and also NBN, then stating a refund should be done, since then, no refund arrived. Guys, I just had to make a 2hr calculation because you are not even able to have your staff things sorted properly. When I owe you money, you stand on my door pretty fast, but now that you owe money. Silence is the key. We see how this goes on. proof has been mailed to you guys now. Also with the request to explain yourself.

I rang up to enquire found out how much they charge I told they they are a rip off they then proceed to take over my internet then tried to charge me for it go with dodo they are cheaper and you get a home line unlimited internet ADSL2 59.90 per month

replacement modem lost in transit, no service for more than a week for the business, no one can help as they cannot contact the department that sends out hardware. must be from timbuktoo.

They should re name the company the DROP OUT KINGS unbelievable how this company can charge a monthly fee with the amount of drop outs it has. I don t even bother to ring the help desk anymore because nothing or anybody can help Just atrocious

Internode isp started out OK but now hopeless when we want internet its too slow down as low as 1.7Mbps and right now can't achieve 5Mbps Talked to them several times all very good but NO change paying for 25Mbps so have to go else where.

Absolutely shocking speeds and service isnt much better. Signed up with the belief I would have 10-20mbps to find out after I had made payment and been connected that the max speed is actually 4mpbs, however its rare we get over 2. Avoid like the plague

internet is fast, although is extremely unreliable and cant go a day without it slowing down to a crawl for hours. customer service although friendly are no help at all. multiple calls and no-one has even attempted to legitimately help. biggest mistake of my life. PLEASE, for your own sake, do not buy!

been stuck with 1Mbps ADSL2+ speed for several weeks now

As soon as anything slightly different occurs they are lost. Probably ok if you have established service but avoid if you need a new connection.

Been waiting for over 6 weeks now to be reconnected after Internodes blunder, seems this company prides itself on incompetence at every level

I've been with Internode for nearly 15 years, I've seen them have the best customer service to now having some of the worst. I used to recommend them, now I'd recommend literally anyone else. I was just on the phone with 2 different customer support members (with wait times of 30-45 mins each, I remember when Internode didn't have wait times) to get a new password because it had been reset, the first one kept going on about me needing to do a virus scan, I said my phone is 3 days old and my PC has no virus' because I scan it every day, 20 seconds later he told me I need to do a virus scan, he didn't listen, he didn't care about me he kept going on about "Internode's reputation", mate, Internode now has the worst reputation. I kept going back and forth with this guy who had no idea what he was on about and eventually hung up, I called again and the second customer service rep I had had it fixed in less than 2 mins. That other guy was pathetic, I wish I could have been bothered remembering his name because he needs to be fired if he can't do his job.

Shockingly slow internet, which is definately getting slower, rung up to ask what's going on and this seems like the new normal. Left bad feedback from the internal survey regarding the tech and had no followup. Avoid TICKET #20737664

If you want to have no phone or internet for up yo a month while they ask someone else for help then by all means use internode. But if you live in 2010 or later I would not recommend, or you could lose a great deal of financial opportunity.

Terrible provider. Support is anything but helpful. Billing seems chaotic and they can't get it right. Not even to mention the archaic Internet speeds. Some third world countries provide better connectivity these days.

Impossible to deal with, very unhappy. Avoid at all costs!

Moved house a month ago 2km down the road still waiting for them to connect the net waited 36 days and counting

Their customer service lie to me to take their service. When i told them that in my area my currenr provider can't give me upload speed more than what i expect than internode customer service told me that their new technology will convert download speed to upload speed ..so that you never have a upload speed isse...which is totally misleading information...shame internode!

Very unsatisfied with the service after waiting over a month for NBN connection (not Internodes fault) and then being completely cut off phone, mobile and internet service because I had to use mobile as hotspot and went obviously substantially over data limit (had to run a business through hotspot) - which is Internodes fault.

Horrid customer service and internet service provided. Do not recommend.

Confused by all these positive reviews, as this has been the most horrific company to deal with every single time ive called. Rudeness, sarcasm, long silences to avoid answering questions, and lies that the manager is in a meeting or at lunch (got one of the 2 lines iterally every time) make this the worst company ive ever dealt with. I made an order that was supposedly instant, 2 weeks later I not only have no internet, but the order hasn't even been processed through. I've spoken to 6 different people, all assuring they'll look into it. I requested to speak with the manager twice and was told I'd receive a call back in 24-48 hours....it never came. After literal silence from the customer service person on the phone, who thought long silences was better then actually answering the question, I tried to cancel the order. At this stage I was told it would cost me to do that. So on top of rude and unhelpful customer service over 2 weeks, with each call averaging around 45 minutes, no escalation call back as promised , no internet and lies to help every time I called, they want to charge me!? Oh and by the way, they charged me twice, and won't refund. So I'm 300 out of pocket, no internet, and told I have to pay to cancel...lucky me. 1 star because I can't make it 0

THEFT AT IT'S BEST. This internet provider I was with for 6 years and they showed absolutle no loyalty to their customers And every year it got harder and harder to deal with internode and having small problems fixed was always an issue beyond belife let alone the major problems we needed sorted and that was joke in it's self. Sending out technicians to our house and disconnecting our internet because they have sent one two technicians out to fix one problem then end up coming home to no internet but a note and text saying your internet has been fixed when in fact they turn it off. Absolute joke of a company and a joke of a provider. Their internet plans are expensive and don't give the speeds that are advertised and i know you'll never get exact speeds but when you drop below the ball as much as this lot do. I'd consider going else where.

Always cutting out. Canceled my service with them and then they took another month from my card now they say they won t pay me back cos even though I was always paid a month in advance suddenly it s a final payment and I was behind a month? Funny considering I was in direct debit and also out of contract. Thieves.

Getting fed up with lack of connection, and lack of some one to deal with the issue. Have complained with no response and no phone calls are answered. I got hung up after waiting on the phone for 50 minutes. Internode used to be a great company once. Update 4th May Still no internet, multiple calls, spent over 4 hours waiting for someone to answer the phone. Emails with no response. Do yourself a favour and find another company.

Have been a long time client of multiple accounts including our business account, of which we upgraded to NBN mid last year. Recently, Internode disconnected us and by their own admission was at fault and their mistake cost us as a small business a significant amount. The connection after 4 days was reinstated. However a few weeks later they performed the same mistake and so far we have again been without internet for 4 days so far with no resolution in sight, again costing us considerably. Internode would not offer any temporary solutions as far as wireless dongles or anything to aid in getting us by and the onus is on us to work around it as best we can. The customer service representative ive been having to deal with has been a disgusting experience with them having no understanding of the added stress, pressure and cost this has put on us, especially over the holiday period(one of our busiest times) and with them even stating I need to pay more to get reconnected into their "New system"!

Slow. Expensive. Go Uniti Wireless. Internode is all about money and bad customer service.

Used to be good but now it's just a headache to even get a customer representative to talk to.

Wow! Finally got my refund back, after about 7 weeks. Quick to take your money; slow to return it. Failed to provide a working service connection; lied about the ability to do so with my existing hardware; couldn't get my (second) internode NBN modem/router to function; agreed to a reimbursement and then retracted the offer; lied (again) about refund of money. I must have spent at least 7 - 9 hours on the phone with sales staff, customer service, senior customer service, multiple techies, etc. What a nightmare... Not sure what happened to this company. They used to be the best in the business. I suspect their M&A has something to do with it. Incredibly bad conduct, especially in these fiscally challenging times.

was a great ISP once but since the TPG buyout has had nothing but dropout after dropout. Customer services don't seem interested in resolving issues and the only phone call I ever got from Internode was to try and upsell me on my plans. I've been with them for over a decade and the best they can offer me is 10Mbps which is what I was already getting before they started throttling my speeds to trick me into upgrading my plan. They also don't offer any backup sim for dropouts despite their modems having full support for it. They've lost my business. I would've been fine up until the dropouts started. Now I feel like I'm paying $70 for no service at all.

Spent 30 minutes on the phone with these clowns ordering a service that is, according to their website, available at my premises. Great. Few hours later they call me to tell me it's not available there and the order is cancelled. Don't bother with Internode, they don't know what they're doing. Ever since being bought out.

Can't possibly imagine a worse internet experience. My internet never ever works and every time I call they fix it for 10 minutes then it stops again. Never get a permanent solution, they don't care at all. Would warn everyone against choosing this company. FYI I live within 10 mins of Sydney CBD and my usual speed is 1.17 download. The feedback I've got from them on this is that is a healthy speed, it's normal for service to cut out regularly and that Wi-Fi isn't really intended yo be used wirelessly (???)

A shame to have to give this lot even 1 star. Difficult to call them on the phone, they do not always answer, nor do they always call back with thier fancy call back system. Have take 4 days off from work to get speed sorted, 1.3mbps since first hookup, and I have to pay for this? Cant call them to cancel, they dont answer.

Poor customer service, can't even get a phone line that is clear to understand them and they don't bother to do anything about it. Inadequate information given when signing up resulting in inappropriate service being selected. After service doesn't care about end result only passing the blame to others and not taking any responsibility. Would not use again.

Internet has not worked for FOUR weeks. When I call, I am on hold for 40 minutes at a time. When I called today, I was on hold for 35 minutes, only to get hung up on. Awful customer service.

Worst customer Service I have ever had to deal with. Have issues with connectivity speeds, ordered hardware through Internode to switch over to NBN, they did the switch without sending the hardware, told me several times hardware was on its way, only to tell me a week later it hadn't been sent at all. So a week with no internet in 2017...... Tech support only offer up doing 'ping' tests and reading manuals that you can get from the web anyway, no real smarts in that. I would have thought tech support from an ISP such as Internode would have the ability to help. Been with Internode for over 11 years, time for a change.

Told me to switch to the new "unlimited" data plan because the data finished quickly with the plan I was on But I'm still having the same issue!! For a whole week the internet has not been working

terribly slow internet service, customer service isn't much better.

I get between 0.05 and 3 mgbs download (5 - 7 if its going really well). This is connected with an ethernet cable mind you. Ive bought new modems, had computer specialists come in and sort out everything on my end and still no improvment. I simply can't and won't wait for NBN to be installed in my area. Switching providers today and never going back to this unacceptable connection. P.S. been waiting on the phone with Internode for 2 hours now... no answer and I'm being charged for the call.

My service has been down for three days and you would think Internode would have a line of contact to NBN, the very product they provide but no they just read from NBN s site as to service interruptions which provides no reasons, no solutions except to say that it s down. Well gee thanks I know it s down. They did tell me fifty other services are affected but I don t want stats I want solutions.

I work from home and rely on steady internet to get my job done. Internode's internet was super choppy with constant outages and unreliable download speeds dont even bother trying to call someone to fix it. some of their customer service teams did a half decent job diagnosing what my issues were - but none of the proposed solutions ever worked. more often than not if they say someone will call you back, they wont! i had only been with internode for a month and i'm already switching. overall terrible experience, would not recommend to anyone. would give 0/5 stars if possible i will be taking my business with telstra for hopefully a more reliable connection.

Called to cancel service as my account was suspended after a single late payment. Spoke to two staff members who between them couldn't help me. Still waiting for a promised call back.....

Terrible experience with this provider. Strongly recommend do not use internode as ur Internet provider, go with dodo, tpg at least they cheap, customer service and Internet speed is the same.

Been using internode for 10 years , now service seem to disappear. Complaining is useless, as no one will even bother to get back to me . Saga thT is going on for weeks.

The downfall began before TPG, but has only accelerated since.

Beware Existing Internode NBN Customers - I checked on the Internode website and they offer a sweet deal for New Customers while existing customers pay the same price. Totally not fair. I'm paying $74.99 for NBN50 plan with 500GB when NEW customers are getting the same plan with Unlimited data for $59.99 for the first 6 months. What an insult for existing customers. Lucky I checked. I rang the sales team to query it and they said someone will ring me next week!!! Update: I checked in My Internode as suggested and there is no new plans that equal or better the plan on offer for New Customers.

Complete drop out of internet for the whole of sydneys eastern suburbs. For a whole working day... No customer service could give us eta and im over it. Reliable service is very important. Save hassle go with better known brands. Fed up.

Stay away from Internode! I have been with them for 3 weeks and have had multiple problems! Really regret signing up for a 6 month contract. They send threatening emails and texts about bills that either have been paid well in advance or not even due yet! We are lucky in Australia to have a good choice of internet providers - stay away from this 2 bit, unprofessional mob!

HORRIBLE! Client number N8703273 If only I could rate this service with 0 stars . My experience with internode has been beyond horrible. I picked this company because it was apparently the best, but come on! I had the service for almost 9 months and these were full of complaints and having the service down several times. First, I had to pay a cable jumpering which I had never had to pay with other companies (around $100) This to be able to use the internode service, then pay 2 months in advance, and the service was awful in the 2 places I lived for time I used the service (Sydney area). I had enough of having to be super close to the modem to get good internet and also I got sick of having to call all the time cause the service was down. Now, I decided to cancel the service to not waste more money, and I have to pay $300 for early cancellation. This company is terrible.

STARTING TO BE A JOKE WAITING SINCE MONDAY APPARENTLY IT WAS TOO WINDY FOR THE TECHNICIAN AND NO CALL HAD WIFE AT HOME WITH A NEWBORN THAT'S SICK IMPLEMENTING THAT NO SYMPATHY HAS BEEN RECEIVED TO HAVE A CALLED AND TOLD WHATS HAPPENING .... & THEN WAITING UNTIL I CALLED TO FIND OUT THEY'RE NOT COMING & THEN TUESDAY AGAIN NO SHOW AND NO CALL...... HOW BOUT TOMORROW IS IT GOING TO HAPPEN AGAIN AND ALSO NET KEEPS DROPPING OUT MORE OFTEN THAN I'VE EVER EXPERIENCED WITH ANY OTHER COMPANY ASKED FOR A CALL BACK FROM SOME MANAGER TO WELL KEEP WAITING NOTHING STARTING TO FEEL LIKE THEY DON'T CARE FOR THEIR CUSTOMERS AND MAYBE I MADE A MISTAKE WITH JOINING WITH THEM NOT HAPPY .....

TERRIBLE, up there with Telstra! We changed to Internode as they had some good reviews. Received faulty Fetch box, after 6 weeks of multiple calls trying to have the new box sent out which they said they were doing we gave up, cancelled and went to another company. Since cancelling in May I have received 2 monthly bills and have had to call multiple times to try and rectify. They can't even cancel my service properly!! Have had two months worth of bills debited since cancelling! Would Not Recommend!

Absolutely useless. So out of touch with their customers and reality. Muppets of the highest order

Very quick to sign up but long wait for support, then when answered, told that all they can do is book a callback the next day. Now without internet and still waiting over 45 minutes!!! Either they don't have enough tech staff or there are too many tech issues - either way, very worrying. Then when you try to make a comment on their Facebook it's filtered.

So poor. The hopeless sales lady 1, got basic spelling all wrong 2, didn't order our modem 3, made technical promises that were not kept. Obviously aggressive sales techniques to get you in the door but failure to do basic things like order the modem. Still not connected. Hopeless and this sales lady should be seriously reprimanded! Already 1 week delayed... Now for the second week of delays. How can technicians turn up with the modem not even ordered? Crazy To give you all an idea of how poor the sales lady was ...she spelt my wife's name with a "9" in it...she literally put her name in the system as having a digit in it. Seriously.

I have been a loyal customer of internode for over 10 years. However, in the past couple of years service has got worse and worse, until now I wish we weren't locked in to a crappy NBN contract. We have a mobile phone that still doesn't work, internet coverage that is unreliable and inadequate and service that is really useless. I've spent hours on phone and they still can't fix problems. I feel really disappointed. I used to recommend internode to all my friends - now I warn them against it.

Have had multiple issues. Technicians not turning up, frequent internet drop outs, faulty modems. If it was a one-off I could forgive it, but it has been so many times and so much of our time wasted. I'll give one star for their call centre opening hours. The internet speed is pretty good when it works.

Having major NBN dropouts. After reporting all I have asked for is communication. 4 days later... NBN still dropping out, when its working I am getting speeds below promised in my plan... AND STILL NO COMMUNICATION :( and still got useless internet but they are still taking my money... the ACCC will now be notified

No one at this organisation has English as a first language and it shows. No one takes responsibility for the account. You call back as asked in the voicemal message and the person you speak has no idea why you have been asked to call back. So you start the whole saga from the beginning. I called back on the number provided and got a completely different service provider- so that took another 20 mins of my life! It's only getting 2 stars because the rating is rigged and I can't give them less!

Gone are the good old days where internode provided outstanding customer support and the best internet service in Adelaide. After a hiatus of paying for internet I recently signed up again, and the service is just terrible all round now. Took 5 weeks to get internet connected, accounts are hopeless, still waiting for an updated invoice, don't even bother trying to call to get support, you'll be on the line for a long time (unless you're signing up of course, then you'll go right through).

How sad to see how far these guys have fallen. Sold out and outsourced. Used to be a reliable passionate ISP now just grossly incompetent

WOW! How did Internode get so bad, from the best to worst. So many dropouts, my speed is so slow I have had to switch it off and use my DODO MOBILE data. EMBARRASSING

I couldn't access the internet for 5 month!!! They still send the bill for 200 dollars. Really bad customer service and support

Didn't even get connected with them and the incompetence was enough to make me go elsewhere, have sent 5 emails this week, still no response. Steer clear.

Absolutely the poorest customer support in existence. Steer well clear.

Very disappointed. Been a customer for many years. Waited for 3 hours for a call back and when they did call back there was no one on the other end. Then they send me a customer satisfaction survey. I know how to respond to that one. Somethings got to change otherwise taking my personal and business lines somewhere else.

Hopess customer service. TPG service is even better. Hope their internet speeds are actually good tho

Maybe all NBN ISP's are hopeless. Or maybe it's just Internode. I do know my $1200 p.a. isn't going to Internode anymore. Hello Telstra, hello new hell.

Currently been waiting four weeks for my internet to be connected and no one can tell me when it will be or why it is taking so long...

Been waiting to be connected for a couple of weeks now as we had to wait for a technician to come to our place and connect us (where or how I don't know). I had a family member home all day waiting as they said someone should be there - the technician came and I received some random text about needing to get a cabler to connect something with all of this jargon that made NO SENSE to me. The technician had come and connected something and left without notifying the person waiting at home and then to top it off, the calls I made to find out what was going on were put in to a queue and when I finally spoke to someone about it they tell me i need to get an electrician in to connect it all. No remorse or apology provided even after we went to the trouble to have someone on site and their technician didn't even have the courtesy to let us know that they had been. Really disappointing so far.

Not impressed with some of their service. Need to repeat myself multiple times when resolving issues.

Their customer service is ok but the speed is very poor and getting worse and so many outages!! I sent an email today now I am waiting for their solutions now!

Very disappointed to see that Internode locks it's routers to their service, meaning even after contract completion or buy out the device is essentially landfill if you change provider - this seems petty and extremely wasteful when these devices are perfectly functional and not needed in landfill.

Very slow Internet, although paying for the best tariff available. Going to switch off to another provider.

I'm waiting for acalla back no response I'm worried my supplier

Make sure you don't have any friends who have internode email addresses, After trying to send an email out to organise our reuinion group getogether, all the internode recipients (3%) bounce back. After querying with the company they responded its a " personal email service " and won't handle bulk email. Great work internode , make sure your customers don't have any idea of what is going on outside their circle. Noted owners comments - My frustration is that the message I send out once a year wouldn't rate as spam using the MOZ spam score or any other measure, and I have to repeat the message individually for internode clients - Our business was one of these at one point and generally rated them highly as an isp.

Waited on the phone for an hour, only to be told they're not taking any more calls.

waiting waiting waiting ..I will be going elsewhere

Only reason they get 1 star is because I can't give 0. They stuffed me around for a month and a half before a technician comes out and tells us the internet can't be set up. They then send me an email saying it's ready to go. I call them and no one listens to me. They try to charge me for another technician So I cancel and go to a different company. Then they have the nerve to send me a bill the next day when I was never supplied a service. They better be retracting that tomorrow or they're gonna have a fun time with communication ombudsman. Don't go with these guys. Useless waste of time

It's down again and can't get any help for at least 2 hrs, it's been running terribly slow lately. Can't seem to run more than one device at a time and even that buffers. Your company is failing to deliver what it promises, fast reliable internet.

complete retards. Can't even deliver a package to the right address.

When connected doesn't mean connected! After signing up and paying a connection fee, then being told my service was up and running and good to go, I was informed that they have connected the service to the building and that I would need to arrange my own technician to connect from the building to my apartment (Not even a NBN plan). After discussing this, they mentioned they have disclosed this previously, and when asking for a link to the disclosure, the one provided was a page that didn't exist. Further back and forth on the phone has lead to no internet service and wasted connection fees. In the meantime another provider has set everything up without a hassle. If you like giving money away, these guys are for you, otherwise steer well clear.

Today i cancel the service with internode. I really really unhappy to the customer service of internode. I was going to upgrade my adsl service to nbn by internode as my unit is available the nbn now. So i called them and talking about any deal of nbn.but they could not offer me any deal for existing customer. Moreover when i asked them is their any extra fee for nbn connection, than they replied their might be extra charge for nbn devices. And they show me no interest to sell me nbn ! Is that how you treat existing customers ? when i call to tpg and they offer me lots and they straight way assured me that for nbn all cost given by government if any device needed outside the apartment. Look like to me tpg customer service are well trained than internode. They know what they doing. Even i had a credit which supposed to be add on my last bill but i charged full for my last bill which is unacceptable. Last time i called and they guy told me he fixed it but he mass it up. I had to wait long tinne on the phone today to fix it ! Good luck internode with such a wonderful customer service you have !! Customer number : D8090943

Absolutely appalling, patronising "customer service" assuming stupidity of us, not being able to read/input a password. Not only that, spending 6 hours on the phone, promises of technicians being sent out for free, and the renigging on the promise. Disgraceful. AVOID AVOID AVOID

WARNING. DO NOT get your internet from internode. DODGY. I lost my debit card and was away. Missed two payments (first time ever in over a year) so they cancelled my contract. Now want me to pay a $225 cancellation fee and a new fee to reconnect. Dodgy and illegal practices :( Terrible customer service. They transferred the debt to a debt collector and I had to advise them this was illegal as I had lodged a Telecommunications Ombudsman complaint. Be WARNED. You're better off going with another provider.

Use to have one of the best tech supports and now it's full of unqualified people who tell you to wait 24hrs 3 times in a row before they actually do anything

The customer service is wonderful. I have been with Internode for a few years now and have only had 1 bad experience. But a manager called me back and was so lovely and it just was really nice to have that support. Have spoken to so many helpful and understanding people. It is such a shame that the rest of the service is non existent. I lost connectivity for 7 days last week. Lost internet for a few hours yesterday and lost it 3 times today. I am paying for a full time service that I have part time access to. It's not the NBN. It's not the fibre to the curb. It is the actual connection where my modem sends the log in information to the servers and for some reason, gets blocked, rejected or put on hold. I keep getting told that I will have to wait for the connection to link back up. I am sick of waiting! I should not have to go through the trouble shooting on a daily basis! This is beyond a joke. I should not lose internet access for 1-4 hours a day, 3-5 times a week and still pay the fees I have to. I can't even pay because it's done online and I can't GO online!

Switched to NBN with Internode 2 weeks ago. It worked for about a week and a half. Then the service was down for over 3 days in a row. By far the longest service interruption I've experienced with any Internet service provider. Internode was unable to diagnose and fix the issue that presumably affected quite a few customers in NSW for 3 days. The service installation wasn't smooth either. Waited all day when installation was scheduled. Nobody showed up and nobody notified me that they couldn't come. Not a good start at all. I'll see whether it would get any better.

!!!Stay away!!! Sure their customer service is responsive (most of the time) and they "value" your feedback and supposedly take it on board but they are all talk and no show. It took 2 months to get my basic naked ADSL+ connection up and running and now am being overcharged for a service that was several months late. They don't tell you about the hidden costs of switching from one provider to the next. That is, if the previous tenants were with say Telstra, it will cost you an extra $150 (they claim $100 but I had to personally shop around for a service that they should be providing and all the technicians could offer was $150) to port from one brand to another. This is on top of whatever startup fee they charge you PLUS a modem that you probably don't need. It is also very obvious that none of the departments talk to each other. I requested a report of my case and one department said that all it takes is an email and after 2 weeks of no reply I had to ring up (this is about my 8th call since the whole debacle began) and see where my request is at. Got redirected to the Technical Department who was confused by my request and said "need to check with my supervisor and I'll get back to you". It's been 2 weeks since. The employees must be very desperate for a job to work for this company. Everyone who has tried to help me were very nice but the fact that I had to get help from 5 different operators (only one of which was truly helpful) means that whoever is running this show is nothing but a lying or very ignorant thief.

Technician came three weeks ago, I've been without my phone ever since and I have serious health issues so a phone is imperative. Have rung the company twice and I've sent two emails to manager of the company but received NO response. This is how they repay me as a loyal customer for over 20 year's.I Outrageous!

I have been with internode for the last 19 months and the customer service is getting worst and worst. I am really disappointed. I would never recommend internode to anybody.