When connected doesn't mean connected!

When connected doesn't mean connected!

After signing up and paying a connection fee, then being told my service was up and running and good to go, I was informed that they have connected the service to the building and that I would need to arrange my own technician to connect from the building to my apartment (Not even a NBN plan). After discussing this, they mentioned they have disclosed this previously, and when asking for a link to the disclosure, the one provided was a page that didn't exist. Further back and forth on the phone has lead to no internet service and wasted connection fees. In the meantime another provider has set everything up without a hassle.

If you like giving money away, these guys are for you, otherwise steer well clear.