Internode

Thank you Internode for being there when we need you, for being in Australia and knowing how our telecommunication system works, it makes such a difference.

Internode has been my ISP for over 5 years now and I have experienced no problems until recently when my modem start to play up. My call to Internode went straight through to a technician who very patiently talked me through how to fix the problem. It was a pleasant surprise when Internode offered to replace my now ageing and inefficient modem at no cost to me.

Internode is part of iinet. I have found that information on NBN performance and running speeds to be realistic and accurate. Reporting problems is easy and to date action was prompt, they will even call you after a service issue has been completed, to ensure that the problem has been resolved satisfactorily.

Internode technicians have always demonstrated courteousy, friendliness and efficiency when responding to my questions.

When I need to make changes to my internet supply I get quick, competent service from Australians who understand what I am saying and get it done without fuss. If there is a problem, they explain what it is and take steps to fix it quickly. In 20 years I have always had an excellent experience with Internode.

I get to talk to a real live Australian person who is in Australia very quickly that deals with my concerns right then. Old school service when you thought it was gone forever. Thanks Internode.

Spent 2 years on FTTP NBN with telstra. I had awful ping spikes that would last a week and relatively high ping as a standard. I averaged around 92mb/32mb I just switched to Internode last week and my ping has reduced to a level it should be at, speeds are 97mb/36mb, it took less than 24 hours for the service to be activated and usable, the router was configured and ready to plug and play, the customer service was fine. No complaints from me. Spoke to Australian call centers when arranging the plan. Honestly I'm happy I switched from Telstra to Internode.

Internode is the best internet provider I have used, their customer service/ tech support is excellent. I have recommended them to many of my friends and family and they are all very pleased with the service as well.

I have always found Internode easy to contact, staff have always been very helpful with a resolution, whether it is sales, billing or tech support. Internode is based in Australia and there have been no language barriers. I fully recommend Internode.

As a long term customer of Internode they were positive and prompt with my enquiry. They demonstrated they were keen to look after existing customers not just about offering benefits to new customers. Value for money service.

Internode is a great ISP, you really get what you pay for. Their network performance is fast and reliable, and they have the best customer support I've ever dealt with.

I was helped by a very knowledgeable Lady who understood my problem and solved it there and then. How ever something she could not help with but promised to bring it to the attention of the appropriate team: THAT is PLEASE PLEASE give an option of something in between 100 Giga Bites and 500 Giga Bites as it feels every month that I am being ROBBED as I just use a few bites over the 100 and sometime not even? Please please give us something in between?? I am certain that would make your customers much happier! Regards Karen

I have been with Internode for over 20 years with good reason. Staff are unfailingly nice. They always find the cause of my problems (my computer or modem, not Internode) and fixed them immediately when they can. They have offered me better pricing as soon as it becomes available. Could not ask for a better ISP.

I work and deal with people every day. I look over people's bank statements so it only normal when I see other internet companies pop up and I will ask how is your internet service going and they always have something negative to say at this point I do suggest Internode as I have not had any problems.

One of the best ISPs for quality service and quick support. Been a customer of theirs for over fifteen years, and hope to be for many more.

Best Internet provider ever and so helpful with any problem I have which is rare because there are none at all. I would highly recommend to anyone . The Tech support are very patient

Polite, reliable and always helpful. The team at Internode have always been able to resolve any issue promptly. Love the fact that the service team are Aussie based, makes communication so much easier.

Excellent communication, excellent after sale service and very accommodating. Happy to recommend this company anytime over the big 3

Get exactly what I pay for. Finest support team I've interacted with.

Best internet provider I ve had. Quality of service is outstanding especially in customer service. Always easy to understand, helpful and they get the job done. Highly recommend.

Everything works as it should. The NBN changeover went according to Plan.

Excellent customer service and technical support. Very well trained staff. Stark contrast to the nightmare experience of my previous provider. Wish I had changed to Internode much sooner.

We have found the Customer service second to none. Friendly ,informative & effeicent. Also we have had no problems with supply & connection of the NBN internet service .

The greatest internet service provider I have ever dealt with.

I ve had my internet services with Internode for many years and the proactive approach I ve received to ensure I m on the best plan for my needs is second to none, they really know how to look after their customers and I ve never had an issue with my service.

An excellent ISP, generous with providing extra data when needed and very efficient in resolving any issues where their expertise is needed. I wouldn't even consider another provider whilst they keep up this level of service, to the point where Im happy to pay more with Internode if needed.

The support team [Andrew] was very patient and helpful with what we needed as the outcome was very spot on on fixing our problem.And the help desk [Jessie] was very nice and helpful pointing us to the right person to assist us.

Our experience with Internode support has been excellent without question. They give 100% to troubleshoot and solve any issues that may arrise even when it is use error. I would recommend this company to anyone wanting trouble free internet with the most amazing after sales service. This is why we have been with Internode for 10+ years.

Left Telstra tried Internode and couldn't be happier, customer service is Australian, connecting was speedy and I couldn't be happier with the internet speed. One all round happy Internode customer here

Was upgrading my service and comparing other providers, internode worked with me to give me a personalized solution. Fantastic service and really easy talk with.

Customer service is second to none! Danny had everything sorted for me within 5 minutes! What an asset he is! Best customer service I have ever received from a telecom/internet provider.

Immense (to me) difficulties to configure a new NBN modem - the old one was killed by a lightning strike in the thunderstorm on Thursday 23rd of April. It took about 5 phone calls and about 6 hours to resolve. Each time until the last call, everything seemed to be working properly, we'd hang up and then the modem would drop out. All the Tech Support people were incredibly patient and understanding and I was very comforted by their demeanor. The problem was eventually traced to a problem deep within my computer. Nothing to do with Internode equipment or systems. Many thanks to all those who helped. Best wishes, stay safe, Ric Williams

With just one phone call with knowledgeable technicians, I am able to have my problem solved promptly every time.

Great service, pity they have been bought out by TPG now phone waiting times are getting longer

Great company with amazing customer service. Great range of plans from budget to high-demand, many gamers in staff, tech support aren't just recorded script repetition readers. Would recommend in a heartbeat. No longer sells handsets.

Simply brilliant! Great communication, knowledgeable. Caring. Everything I want in an internet supplier.

I've been a customer of Internode for 5+ years and every time I finish a call with their customer service people, I am amazed by the professionalism and courtesy. Questions are answered with clear information and patience. Thank you to Mark for his gracious help with updating the password to my modem as was recommended by Internode for increasing security. A friend's brother recommended Internode and I am sure glad I took his advice. By a long shot, they provide the best customer service experience. Calls are answered within minutes (many "help-lines" have waiting times of 20 minutes). Unfortunately too many other organisations /businesses don't seem to care their "customer no-service" people are disinterested and abrupt. The care and courtesy with which Internode people treat their customers demonstrates they appreciate the custom. They deserve 10 stars for their excellence.

Have been with Internode for over 5 years now. Never had an issue and customer service is brilliant. No overseas call centre.

I had a tricky issue with my internet dropping in and out. I found that Internode did not let me down. They kept contacting me to ensure a solution was found. It was easy to talk to an employee each time.

Staff couldn't be more helpful and patient providing clear and concise advice to rectify the problem

Just spoken with the help desk and within minutes everything was sorted out. A big thank you.

Internode lives up to all expectations, the tech support are very courteous and knowledgeable and the accounts department truly consider every circumstance of their customers. I highly recommend anyone seeking a service provider, to contact Internode.

I've rarely had any issues with internode, but when i have, the team are fantastic and helpful and solved my problems with a minimum of fuss

Awesome service from staff always attentive to your needs never had any issues what so ever staff made it so easy transferring our service several times when moving house simply can't recommend internode enough.

I have used Internode for more than 12 years and recently continued with NBN. Their "Tech" knowledge, after sales service and telephone "Help" are indeed exemplary to emulate - Excellent.

It is not often you look forward to calling a call center, always a pleasure to deal with.

Internode is always reliable and I can always get someone on the phone within minutes.

Little hiccup at start but service and staff can only praise to the fullest. Highly recommend.

As a customer of Internode I would like to commend them on their exceptional customer service. I would like to recommend them to future customers for their professional attitude for catering internet to everyone s individual needs Suzanne Hughes

I have been with Internode for eight years and have always been impressed by the people on the other end of the line. If I have a problem, the issue is usually sorted out with one phone call. If the issue was beyond Internode's control, the issue was always followed up by Internode and I was kept informed of the progress until it was sorted. Definitely recommend Internode as a Service Provider.

If you want excellent customer service and hassle free internet - Pick Internode. I have had nil issues. Plus I can ring up and ask how to do stuff. e.g. I rang for help to link a light to my wifi and they helped me go to whoa - Legends

I have been a customer of Internode for some years and they provide internet to all my properties. My transition to NBN for each in 2018 was seamless and my internet provision before and since, has always been good. Internode's support has always been excellent, whenever I have had tech or account issues. I highly recommend Internode for knowledge, professionalism, efficiency and expediency and affordability.

I have been using Internode as my ISP for over 10 years now.... From slow ADSL1 on a RIM line to FTTC NBN. I have moved 3 times in the last 10 years and Internode have always been first to : Make sure my order is correct, Follow up several times with calls and texts during activation and relocation, and go that extra little step when my line went wonky and they spent time diagnosing everything. It is always a joy to hear a good Aussie accent on the other end of the line too! Well done to Internode keeping jobs onshore! Okay, that is a little racist - but I do really enjoy not having to repeat my needs half a dozen times or asking that person with the thick Indian accent to repeat themselves again and again..Keep your Call Centres Aussie! Yes! The Internode staff have always been courteous, knowledgeable, and prepared to go that extra little step to keep me happy. There are slightly cheaper priced NBN providers out there - and I have called them for quotes etc - but none have made me think of moving away from Internode... They have just looked after my needs VERY well! Thanks!

Everything I asked was answered with such ease for me, a computer baby . Thank you so much.

What can i say, Internode are the best internet provider in that the charges are fair and reasonable along with the help they provide which is second to none . I would fully recommend them to anyone and have done to friends and family.

Internode is the best Internet Service Provider in Australia

Have been with them for years, always reliable and friendly service

BRILLIANT!!! A telco provider who actually provides service!! We had an Optus ADSL whcih was delivering a blistering 3Mb/sec. They couldn't fix it and told us that we could connect to NBN but it would take 4-6 weeks. Telstra was going to take 6-8 weeks. Called Internode and we were connected in 5 days! BRILLIANT !!!!!!!!!!!!!!!

Recently had a need to contact internode on an admin matter.. they were very professional and helpful.. great job!!!

I have been with Internode for many years and have found their service to be brilliantly stable and reliable and the only dropouts have been caused by blackouts. When I have had the odd issue the service I have received has been second to none. I fully recommend Internode.

Internode have been my Internet provider for over 5 years and in that time I have received the best customer service & broadband connectivity. I love how they are Aussie based and always there to provide the best Customer service. Just called them yesterday to see if they could help me with upgrading my Internet plan before I switched to another provider and they were more than happy to give a great offer. Just goes to show that there is great business's that appreciate Customer loyalty. WELL DONE INTERNODE.

i have found the service at internode to be excellent,they are helpful,and treat you with respect.

I had to contact Internode recently for some technical assistance and was very fortunate to get Ilhaam, Customer Support Officer. She was extremely understanding and patient with me as I have very little technical knowledge. She went step by step through the process and even said she would phone me back to assist further - which she did. Such professional staff members are a real credit to the organisation and deserve to be commended. It is worth adding that service of this nature certainly engenders goodwill with customers. Congratulations Ilhaam and thanks. Noel

Excellent customer service. Use people you can actually understand.

In 20 years I've had connections in four suburbs across two states, and they've all been fast and reliable. Great customer service too. ++

I seriously have never had any reason to consider going elsewhere. The pricing is fair, and comparable. The customer service is above and beyond; on the rare occasions I have needed to call them the helpdesk staff take the time needed to determine the nature of any faults and follow through on fixing it, and make sure they provide the right advice. Couldn t recommend Internode highly enough.

Best Australian based provider. Excellent customer service. No BS ISP

Twelve years ago, at the suggestion of my "geeky" son, I changed my internet plan to Internode from one of the "big providers". I've never had reason to regret this decision. More recently I changed my home phone, and then my mobile phone plans to Internode, who are now my sole telecommunications provider. I've had very few problems with my services and, on the few occasions I've needed to contact Internode, my calls have been answered promptly by local personnel and any issues have been resolved with minimum delay. I have recommended Internode to friends, who have been equally impressed by the service they have received. I have no hesitation in recommending Internode services to others looking for a reliable, locally based telecomms provider.

we've been with internode for almost 10 years. Although now owned by iiNet the original DNA still filters through into their customer service. They have some excellent support people who have always been able to assist us when required.

Recently changed over to Internode ..... it's great to be able to understand the voice at the other end of the phone. So far I have experienced friendly helpful service which is very much appreciated.

Great service providers. On the odd occasion I have had to phone in have not had to wait ages for a human to answer. Staff are always very helpful.

I have been with Internode for over 5 years. I love that I can get assistance quickly from someone in Australia who knows what they are talking about. Staff are incredibly helpful and friendly.

over the many year i have been with Internode i have had very little trouble and it was solved at first contact. Above all there staff are well versed and speak English a pleasure which is a must in Australia.

Reliable company with customer service in Adelaide, helpful IT support

I love Internode. My friend said go with them when I moved nearly 5 years ago. My experience as a disabled customer & non techie type - Internode could not help me enough from choosing a plan to suit my budget, to installing the service in my home (had a few issues not Internode related) & their Service,, Customer Service are great. I referred a friend to Internode (was a staunch Telstra customer) he loves Internode as much as I do & my friend who referred me originally...Want good internet coverage at a good price with FANTASTIC customer service everytime CHOOSE Internode

We have had minimal issues with our internet. And each time when we call they are helpful. The price now matches their competition which is great. We are going to stay with them long term.

Internode support is outstanding. I've only had to call internode support a few times in my 15-odd years of using this service, but each time their support has been top-notch.

Hello Internode, From day one we have been extremely more than happy that we chose Internode as our service provider. We have been asked a lot of times who we have because people are unhappy with the service that they are getting now, and we simply tell them. Internode. You have always been helpful. understanding and, polite.wish the world would navigate that way. Regards, Nada.

Been with company nearly year extremley happy with all areas.

Always receive fast, efficient, friendly customer service, and national call centre not overseas.

I am definitely not tech savvy but the gentleman I spoke to was very patient with me and helped me work through my issue.....very professional.

Probably the only place left in Oz where the counter staff actually exist (instead of a long phone queue) and who are actually network geeks and both know what they're talking about, and can action it on the spot (as long as they've got coffee/red-bull at hand)

I have been a long time member/user of Internode and have always been happy with their service. Any issues that have come up had been resolved in a matter of minutes. Thank you.

Fantastic customer service, understood and addressed my problems, got my service up and running earlier than expected, great people to deal with

Internode have provided a hassle free service with exceptional customer rapall, I wouldn't shop anywhere else, these guy's have nailed it !!

I've been with this mob for a long time, on the rare occasions I have to contact them about an issue their staff are always extremely helpful and understanding. They always go out of their way to resolve the issue.

I've been using these guys for over 10 years. Amazing customer service. Can't recommend them enough.

I spent several hours on Friday morning at Internode trying to unlock my mobile phone which was locked in with Telstra,my intention being to conect to a new mobile plan on the internode network. When this proved impossible I purchased a new mobile. The staff at internode helped me throughout the whole process of trying to unlock my old phone and setting up my new one in a calm, positive and professional manner. Their help was invauable. I can't speak too highly of the assistance I received. The whole episode was turned into a pleasant and successful experience . If you are looking for an internet company I have no hesitation in recomending Internode

Excellent customer service. I never have problem/issues with Internode. Highly recommended

I was with Internode for years before we shifted to the Barossa. But, with the NBN I went back to Internode & I have been completely happy with their service ever since. And, when I recently changed plans, they did everything without any hassles - can't ask for more than that.

Popped in this morning to find out about the impending NBN installation in my Kensington home. I was lucky to get help from Nicole. Not only was she able to tell me when the NBN was scheduled to arrive at my place but she was very knowledgeable about the post-installation issues that I was likely to encounter. I left with a very clear idea about the best data plan for my family (supported by data that Nicole was able to access regarding our current and past speed and data usage). I was also pleasantly surprised that the changeover would not incur a significant change to our monthly costs.

I have never had a problem with Internode. The staff are in Australia and have all been very helpful. Plan changes, technical issues, mobile and landline, Internode has it all and does it all very well.

I have had very little trouble with my Internode NBN service, but when I have it has been very easy to get onto tech support and have it rectified. No long queues or complicated answering service to navigate. The techs on the end are able to help and easy to talk to. Very happy all round.