Can't possibly imagine a worse internet experience...

Can't possibly imagine a worse internet experience. My internet never ever works and every time I call they fix it for 10 minutes then it stops again. Never get a permanent solution, they don't care at all. Would warn everyone against choosing this company. FYI I live within 10 mins of Sydney CBD and my usual speed is 1.17 download. The feedback I've got from them on this is that is a healthy speed, it's normal for service to cut out regularly and that Wi-Fi isn't really intended yo be used wirelessly (???)